Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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Japan Enterprises' IT Governance Challenges in Their Group Management, 2024
Japan Enterprises' IT Governance Challenges in Their Group Management, 2024 This IDC Perspective describes the state of "IT governance" that supports the progression of digital business (DB) and digital transformation (DX) among Japanese companies (tech buyers = end-user companies) that have multipl ... Read More
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European Network Consulting and Integrations Services Forecast, 2022–2028: After COVID-19 and the Supply Chain Crisis, Back to Normal and GenAI
European Network Consulting and Integrations Services Forecast, 2022–2028: After COVID-19 and the Supply Chain Crisis, Back to Normal and GenAI This IDC Market Forecast assesses the network consulting and integration services market in Europe in 2023 and forecasts market developments until 2028. Bas ... Read More
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Adopting New Technologies and Innovations into the Flow of Work
Adopting New Technologies and Innovations into the Flow of Work This IDC Perspective discusses strategies for integrating GenAI and other new technologies into organizations, focusing on managing the spectrum of employee acceptance from enthusiastic adopters to active dissenters. It emphasizes the i ... Read More
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ServiceNow Knowledge 2024: Presenting a Scalable Technical Case for Weaving AI-Assisted Processes Through IT and Beyond
ServiceNow Knowledge 2024: Presenting a Scalable Technical Case for Weaving AI-Assisted Processes Through IT and Beyond The IDC Market Perspective discusses ServiceNow's Knowledge 2024 conference, held in Las Vegas, that showcased ServiceNow's advancements in AI integration across various business d ... Read More
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Advantive Expands into B2B Digital Commerce with Pepperi Acquisition
Advantive Expands into B2B Digital Commerce with Pepperi Acquisition This IDC Market Note analyzes Advantive's recent acquisition of Pepperi, a digital commerce software provider focused on the B2B segment. "Advantive's acquisition of Pepperi deal underscores the significant growth potential of B2B ... Read More
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Worldwide Managed Cloud Services Deal Penetration for the IT Outsourcing Services Market, 2019–2023
Worldwide Managed Cloud Services Deal Penetration for the IT Outsourcing Services Market, 2019–2023 This IDC Market Perspective discusses the worldwide managed cloud services deal penetration in the IT outsourcing (ITO) services market for 2019–2023."The collective impact of changing customer needs ... Read More
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European IT Services Market Share, 2023: Services Market Remains Stable Despite Unrelenting Headwinds
European IT Services Market Share, 2023: Services Market Remains Stable Despite Unrelenting Headwinds This IDC Market Share examines how the market shares of Europe's largest IT services providers evolved in 2023. It also analyzes market developments and dynamics throughout the year."The European IT ... Read More
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New U.S. CHIPS and Science Act Initiatives Bring More Emphasis on Critical Areas of Semiconductor Supply Chain
New U.S. CHIPS and Science Act Initiatives Bring More Emphasis on Critical Areas of Semiconductor Supply Chain This IDC Market Note discusses the two critical initiatives announced by the Biden-Harris Administration regarding the advancement of the CHIPS and Science Act in the past month. "Overall, ... Read More
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IDC PlanScape: B2B Marketplaces for Manufacturers
IDC PlanScape: B2B Marketplaces for Manufacturers This IDC PlanScape highlights the growing importance of B2B marketplaces for manufacturers. It underscores their potential in streamlining the sales process and improving the buyer experience."B2B marketplaces are increasingly becoming essential comp ... Read More
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NTT DATA's Launch of Edge AI Platform for Industrial Use Cases
NTT DATA's Launch of Edge AI Platform for Industrial Use Cases This IDC Market Note highlights the launch of NTT DATA's Edge AI Platform designed for industrial IT/OT environments to enhance decision-making through better analytics by integrating disparate data systems. The platform, offered as a ma ... Read More
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IDC PeerScape: Practices for Planning and Optimizing Cybersecurity Team Structure
IDC PeerScape: Practices for Planning and Optimizing Cybersecurity Team Structure This IDC PeerScape offers guidance on how to approach cybersecurity team structure. Drawing on perspectives from enterprise cybersecurity across diverse sectors, it identifies best practices for managing team structure ... Read More
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Benetton Group's Journey Toward a Holistic Approach to Customer Experience
Benetton Group's Journey Toward a Holistic Approach to Customer Experience This IDC Perspective delves into Benetton Group's transformative journey in customer experience, highlighting its shift toward an omni-channel, seamless interaction model for customers and employees through POS technology har ... Read More
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Infoblox Leverages Domain Name System for Detection and Response and Threat Intelligence
Infoblox Leverages Domain Name System for Detection and Response and Threat Intelligence This IDC Market Perspective focuses on how Infoblox leverages the domain name system (DNS) to enhance cybersecurity through detection and response and threat intelligence. By utilizing DNS, Infoblox provides vis ... Read More
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Improving Experiential Value and Empathetic Customer Outcomes Through an Experience-Orchestrated Business
Improving Experiential Value and Empathetic Customer Outcomes Through an Experience-Orchestrated Business This IDC Perspective discusses how the experience-orchestrated (X-O) business framework can enable organizations to deliver value-based experiential outcomes for customers. Organizations are inc ... Read More
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IDC PeerScape: Peer Insights to Implement Edge Computing
IDC PeerScape: Peer Insights to Implement Edge Computing This IDC PeerScape discusses peer insights to implement edge computing."In the digital economy, latency can hamstring a company's ability to compete. Customers won't tolerate it, and employees find it demoralizing. Edge computing architectures ... Read More
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What Google's Newest Approach to Cookie Deprecation Means for Advertisers
What Google's Newest Approach to Cookie Deprecation Means for Advertisers This IDC Perspective discusses Google's newest approach to the deprecation of cookies. Google's recent decision to shift focus from deprecating third-party cookies to empowering user choice marks a significant turning point in ... Read More
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The Acquisition of Datacentrix by Convergence Partners: Implications for the IT Services Market in South Africa
The Acquisition of Datacentrix by Convergence Partners: Implications for the IT Services Market in South Africa This IDC Market Note provides IDC's key opinions and impressions of Datacentrix's acquisition by Convergence Partners in July 2024. "Through this acquisition, Datacentrix has an opportunit ... Read More
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IDC PeerScape: Cloud Services Practices from Cloud Transformations
IDC PeerScape: Cloud Services Practices from Cloud Transformations This IDC PeerScape offers advice for IT executives, sourcing executives, and other business executives to employ when procuring cloud services and, specifically, professional and managed services. The lessons learned and practices id ... Read More
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Cognizant 2024 Analyst Event: Focusing on Growth, Simplifying Operations, and Striving to Become the Employer of Choice
Cognizant 2024 Analyst Event: Focusing on Growth, Simplifying Operations, and Striving to Become the Employer of Choice This IDC Perspective lists the key takeaways from several analysts who attended Cognizant's worldwide analyst meeting in New York City, held May 21–22, 2024."Cognizant showed IDC h ... Read More
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Google Cloud and Liquid C2 Partnership: Implications for the South African Cloud Market
Google Cloud and Liquid C2 Partnership: Implications for the South African Cloud Market This IDC Market Note provides IDC's opinion on how Google Cloud's partnership with Liquid C2 will impact the South African cloud market.Google Cloud's aggressive recent approach to the African cloud market, inclu ... Read More
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Leveraging Channel Partner Talent to Address Broader SMB Requirements
Leveraging Channel Partner Talent to Address Broader SMB Requirements This IDC Market Perspective examines European SMB end-user feedback on the importance of a broader spectrum of business offerings from their print services providers and outlines the actual adoption of these offerings. It addresse ... Read More
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SymphonyAI Leveraging Generative and Predictive AI to Augment Enterprise IT Solutions: Middle East Perspective
SymphonyAI Leveraging Generative and Predictive AI to Augment Enterprise IT Solutions: Middle East Perspective This Vendor Profile focuses on SymphonyAI's technology capabilities and track record in the enterprise IT space across the META region. It provides an overview of the company, highlights it ... Read More
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Embedded GenAI Software Adds Momentum to Adoption in Financial Services, But Key Questions Remain Unanswered
Embedded GenAI Software Adds Momentum to Adoption in Financial Services, But Key Questions Remain Unanswered This IDC Perspective highlights the transformative potential of generative AI (GenAI) in the financial services software arena. GenAI is rapidly transforming the financial services sector, pr ... Read More
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Dedicated Access Versus Shared Fiber Versus Fixed Wireless: The Enterprise Perspective
Dedicated Access Versus Shared Fiber Versus Fixed Wireless: The Enterprise Perspective This IDC Perspective discusses dedicated access versus shared fiber versus fixed wireless. Today's enterprises face the continued challenge of aligning network capacity to the growing data demands of the organizat ... Read More
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Japan Analytics and AI Software Market Shares, 2023: Impactful Tide Caused by Generative AI
Japan Analytics and AI Software Market Shares, 2023: Impactful Tide Caused by Generative AI This IDC study provides vendor share analysis and considerations for the Japan analytics/AI platform market in 2023. The market is continuously growing because of an increasing number of users using advanced ... Read More
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