Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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Sustainability and the Circular Economy: Implications for Asia/Pacific Public Sector
Sustainability and the Circular Economy: Implications for Asia/Pacific Public Sector This IDC report explores the current focus on sustainability and circularity by the public sector organizations in Asia/Pacific. This report, by taking a deep dive into the organizational readiness maturity, their s ... Read More
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Authentic Intelligence: The Gateway to Intelligent But Empathetic Customer Experiences
Authentic Intelligence: The Gateway to Intelligent But Empathetic Customer Experiences This IDC Perspective discusses authentic intelligence as the gateway to intelligent but empathetic customer experiences. The importance of intelligent authentic experiences grows amid the rapid adoption of AI and ... Read More
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GenAI's Impact on IDC's Services Markets
GenAI's Impact on IDC's Services Markets This IDC Market Perspective addresses the impacts of AI and GenAI on IDC's services markets, allowing service providers to understand the opportunities and challenges in delivering services in the current environment."AI and generative AI will have different ... Read More
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Public Safety Communication Interoperability Failures: Compromising VIP Protection in Critical Situations
Public Safety Communication Interoperability Failures: Compromising VIP Protection in Critical Situations This IDC Perspective examines the attempted assassination of U.S. presidential candidate Donald Trump on July 13, 2024, and exposes serious flaws in public safety communications during critical ... Read More
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Black Hat USA 2024: Key Takeaways and Announcements for DevSecOps
Black Hat USA 2024: Key Takeaways and Announcements for DevSecOps This IDC Market Note provides key insights into the proceedings at Black Hat USA 2024. Key highlights included the Secure by Demand initiative, innovative AI-driven security solutions for software development, and evolving open source ... Read More
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The Growth and Transformation of Global Business Services
The Growth and Transformation of Global Business Services This IDC Perspective explains why organizations consider moving from shared services to global business services (GBS). Shared services are typically centralized units that provide one or a handful of processes for an organization, while GBS ... Read More
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Moving Agentic Workflows into Work
Moving Agentic Workflows into Work This IDC Perspective delves into agentic workflows, which promise to revolutionize work by automating knowledge work and decision-making processes. These AI-driven technologies enable organizations to enhance productivity and foster innovation across various domain ... Read More
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IT Security for U.S. Healthcare Providers: Five Must-Knows for 2024–2025
IT Security for U.S. Healthcare Providers: Five Must-Knows for 2024–2025 The IDC Perspective highlights the critical need for U.S. healthcare providers to enhance IT security amid rising cyberthreats, emphasizing the importance of strategic investments in areas like identity management, data loss pr ... Read More
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Innovations in Cybercrime Investigations: Lessons from the EncroChat and LockBit Cases
Innovations in Cybercrime Investigations: Lessons from the EncroChat and LockBit Cases This IDC Perspective explores the innovative strategies in cybercrime investigations, highlighting the EncroChat and LockBit cases as pivotal moments that signify a shift in law enforcement's approach to combating ... Read More
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Capgemini's Acquisition of Syniti: Enhancing SAP Modernization and S/4HANA Migration With new Data Management Capabilities
Capgemini's Acquisition of Syniti: Enhancing SAP Modernization and S/4HANA Migration With new Data Management Capabilities This IDC Market Note analyzes the impact of Capgemini's acquisition of Syniti on the market and why it matters for the former. Capgemini recently made a strategic move to enhanc ... Read More
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Decoding Manufacturing Sector Offerings of Tata Consultancy Services
Decoding Manufacturing Sector Offerings of Tata Consultancy Services This IDC Market Perspective discusses how Tata Consultancy Services (TCS) showcased its manufacturing sector offerings during the TCS Manufacturing Analyst Day, emphasizing its strategy to leverage domain expertise and next-genera ... Read More
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IDC PlanScape: Digital Accessibility to Comply with New Regulations
IDC PlanScape: Digital Accessibility to Comply with New Regulations This IDC PlanScape emphasizes the growing importance of digital accessibility in the financial sector, driven by an aging population and regulations such as the European Accessibility Act (EAA). It highlights the need for financial ... Read More
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Worldwide Global DataSphere Structured and Unstructured Data Forecast, 2024–2028
Worldwide Global DataSphere Structured and Unstructured Data Forecast, 2024–2028 This IDC study provides a forecast of structured and unstructured data in IDC's Global DataSphere. Various dynamics and trends impacting the mix of structured and unstructured data are highlighted and discussed, and def ... Read More
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ARM-Based Compute Infrastructure Adoption Case Study on Supabase
ARM-Based Compute Infrastructure Adoption Case Study on Supabase This IDC Perspective examines Supabase's migration to ARM-based compute, focusing on the challenges, solutions, and key learnings from its journey. The document highlights the benefits of ARM in improving performance and energy efficie ... Read More
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Digital Addiction Detox: Streamlining Technology Use, Cutting Cost, and Minimizing Risk
Digital Addiction Detox: Streamlining Technology Use, Cutting Cost, and Minimizing Risk This IDC Perspective provides CIOs, senior IT and technology executives, and other enterprise leaders with insights into how a well-executed digital detox can propel their organizations to new heights — ensuring ... Read More
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IDC PlanScape: Cyber-Range Security Services
IDC PlanScape: Cyber-Range Security Services This IDC PlanScape focuses specifically on cyber-range services. It discusses the why, the what, and the how of instituting a cyber-range service for the enterprise."The process of setting up virtual IT and security environments to better train the SOC or ... Read More
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HP Inc. Lays Out Strategic Vision for Its Workforce Solutions Group, Focuses on Customer Experience
HP Inc. Lays Out Strategic Vision for Its Workforce Solutions Group, Focuses on Customer Experience This IDC Market Perspective discusses HP Inc., which is transforming its Workforce Solutions group to enhance customer experience through sustainability, circularity, and AI-driven services across its ... Read More
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The Efficiency Era: Stadiums Showcase AWS Just Walk Out Tech Going Beyond Retail and Delivering Business Goals
The Efficiency Era: Stadiums Showcase AWS Just Walk Out Tech Going Beyond Retail and Delivering Business Goals This IDC Perspective provides an overview and update on current applications and future plans for Just Walk Out technology as AWS looks to expand use cases beyond retail to high-traffic ven ... Read More
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South Africa Public Cloud Services Market Shares, 2023: Microsoft, AWS, and Google Lead the Pack in an Increasingly Competitive Market
South Africa Public Cloud Services Market Shares, 2023: Microsoft, AWS, and Google Lead the Pack in an Increasingly Competitive Market This IDC Market Share study presents market changes and public cloud vendor shares in South Africa in 2023. It analyzes key market developments and offers recommenda ... Read More
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Democratization of Enterprise Software and Workload Automation with HCLSoftware Workload Automation Suite
Democratization of Enterprise Software and Workload Automation with HCLSoftware Workload Automation Suite This IDC Perspective delineates the state of automation of enterprise software estates, workloads, and processes in Asia/Pacific organizations in a digital plus world with the rising trend of cl ... Read More
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IDC IT Strategy Framework
IDC IT Strategy Framework This IDC Perspective emphasizes the critical role of CIOs in aligning IT strategy with business goals, especially given the varied backgrounds of many CIOs. It outlines a six-stage framework to guide the development of a business-aligned IT strategy, starting with understan ... Read More
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Third-Party Risk: Aftermath of CrowdStrike Agent Content Update IT Outage
Third-Party Risk: Aftermath of CrowdStrike Agent Content Update IT Outage This IDC Perspective discusses the aftermath of the CrowdStrike agent content update IT outage. Organizations around the world are struggling in the aftermath of the Microsoft and CrowdStrike disruptions as these combined even ... Read More
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Digital Sovereignty and Data Spaces: The Evolving Data Sharing Landscape
Digital Sovereignty and Data Spaces: The Evolving Data Sharing Landscape "The European Union's data spaces vision is charting a path to share data in a trusted manner at scale. Senior business and IT leaders globally should observe the best practices emerging from data spaces initiatives and their d ... Read More
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IDC MaturityScape Benchmark: Digital SMB/Midmarket in Asia/Pacific (Including Japan), 2024
IDC MaturityScape Benchmark: Digital SMB/Midmarket in Asia/Pacific (Including Japan), 2024 This IDC study is an update to the 2021 maturity assessment benchmark for small and medium-sized businesses (SMBs) (fewer than 500 employees). This year the study has been expanded to include the midmarket seg ... Read More
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Pricing and Packaging Strategies for Generative AI
Pricing and Packaging Strategies for Generative AI This IDC Market Perspective provides an in-depth analysis of pricing and packaging strategies for generative AI (GenAI) software offerings, including foundation models as a service, automation workflows, and GenAI applications. It emphasizes the imp ... Read More
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