Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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The Unified Content Model: Rethinking the Content Supply Chain in the Era of Agentic AI
This IDC Perspective on the Unified Content Model (UCM) 2025 updates a model originally developed in 2022, highlighting the integration of generative AI (GenAI) into a modern content management approach. The Unified Content Model orchestrates content supply chains, enhancing operational efficiency a ... Read More
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Digital Twins: Closing the Gap Between the Virtual and the Real Worlds
This IDC Perspective focuses on the adoption of digital twins in the life science industry. It focuses on key growth predictions, global initiatives, enabling technologies, factors critical to the success of digital twin initiatives and the digital twin landscape, and provides guidance to technology ... Read More
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Taking an Integrated Approach in Securing and Safeguarding AI Use Across the Enterprise
This IDC Perspective highlights the urgent need for enterprises to adopt comprehensive frameworks to secure and safeguard AI usage across their operations. As AI integration accelerates, companies face significant risks, including data privacy issues, security vulnerabilities, and compliance challen ... Read More
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Telefónica Tech: Aiming for Next-Gen IT Solutions Growth
This IDC Market Note presents IDC's view of Telefónica Tech's most recent analyst day, held in London on November 28, 2024. It concentrates on the company's growth strategy and development in specific portfolio areas: IoT, business applications, SASE, AI/data, and cloud. ... Read More
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Automation as a Catalyst: Driving Business Agility, Speed, and Data Integrity
This IDC Perspective aims to provide CIOs, senior IT and technology executives, and other enterprise leaders with insights into how a robust automation strategy can drive businesses to new heights, unlocking new levels of operational efficiency, decision-making speed, and data reliability while also ... Read More
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Worldwide Website Software Forecast, 2025–2028
This IDC study provides a sizing of the worldwide website software market's 2023 historical data and a four-year forecast through 2028 by geographical region and deployment type. It also provides commentary on market growth and the emerging trends and provides actionable advice for technology suppli ... Read More
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The Path Toward Innovative MES Implementations
This IDC Perspective analyzes the key strategic directions for transformation in manufacturing execution systems (MES) software solutions. This report outlines how MES drives smarter decisions, predictive capabilities, and process optimization for increased efficiency and agility."The MES market is ... Read More
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IDC PlanScape: An Enterprise Skills Framework for Human-AI Collaboration
This IDC PlanScape discusses an enterprise skills framework for human-AI collaboration.“Amid AI advancements, human oversight and nuanced skills are critical,” says Gina Smith, PhD, research director, IT Skills for Digital Business, IDC. “To remain competitive, organizations must now begin to cultiv ... Read More
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Accelerating Digital Transformation to Mitigate Risk and Achieve Resilience in Retail and Consumer Goods Supply Chains
This IDC Perspective highlights the critical need for digital transformation in retail and consumer goods supply chains to mitigate risk and achieve resilience. Retailers and other consumer-focused businesses require an open, digital environment to ensure that product, asset, and customer data is co ... Read More
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IDC PlanScape: Lean Principles to Identify Modernization Candidates
This IDC PlanScape details the urgency for organizations and their leaders to consider and make concrete modernization of legacy systems and processes. "Depending on the age, condition, and their ability to change and adapt, legacy technologies could represent a significant barrier to the adoption a ... Read More
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Collaboration Against Crime: Harnessing Data Sharing for Smarter Fraud Detection
This IDC Perspective explores the critical role of data sharing in combating financial fraud, emphasizing its transformative potential in early detection, broader insights, and operational efficiency. By leveraging collaborative data-sharing practices, financial institutions can address complex frau ... Read More
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The Rise of Agentic AI and Agentic Workflow in KYC — Emerging Vendors Redefining Process Management for IT Buyers
This IDC Perspective discusses the evolution of know-your-customer (KYC) processes, which is accelerating as financial institutions adopt agentic AI and agentic workflow platforms to modernize compliance, improve operational efficiency, and enhance risk management. Traditional KYC methods, reliant o ... Read More
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Open Systems: Striving Toward Unified SASE
This IDC Vendor Profile analyzes Open Systems, a company competing in the managed SD-WAN/SASE market segment. It reviews key opportunities for Open Systems’ unified SASE platform to compete in this highly competitive marketplace. This document assesses Open System’s market footprint, growth potentia ... Read More
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Hybrid + Multicloud Fundamentals
This IDC Perspective explores the fundamentals of hybrid and multicloud architectures to harness additional business value while increasing the agility of an organization. It dives into why organizations would want or need to deploy these 1:1 or 1: many types of hybrid compute, storage, and networki ... Read More
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Nomadia: Accelerating the Growth Journey in the Field Service Management Space, Turbocharged by New CEO Leadership
This IDC Market Note explores the impact of recent developments within the Nomadia Group, including the appointment of a new CEO and a series of strategic acquisitions. It examines how these acquisitions are helping to shape Nomadia's business strategy, expand its product portfolio, and broaden its ... Read More
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Key Takeaways from SugarCRM's 2025 Analyst Summit: Differentiated Strategy Focusing on Manufacturing, Wholesale, and Distribution
This IDC Market Note discusses the main takeaways from SugarCRM's Analyst Summit held in January 2025. It also outlines key strategy and product updates as well as provides IDC's analysis and main takeaways from the event. ... Read More
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Why Spatial Interfaces and Digital Twins Are Essential to Advancing Industrial Analytics
This IDC Perspective identifies trends in different types of interfaces for industrial analytics. Digital twins have historically represented spatial interfaces and visualizations that showcase data and analyses for physical world systems. As the data and analytics methods become more complex and in ... Read More
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Ready to Bot-ch Your Sales Team? The Promises of AI for B2B Sales in 2025
This IDC Perspective explores the transformative impact of generative AI on B2B sales by 2025, highlighting AI's role in automating routine tasks, enhancing sales efficiency, and redefining sales professionals' roles. It discusses the emergence of AI-powered SDRs and BDRs, vertical AI solutions tail ... Read More
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Implementing GRC Tooling
This IDC Perspective examines the implementation of GRC (governance, risk, and compliance) tools, which are essential for organizations seeking to manage risks, ensure compliance, and enhance governance practices. By providing a centralized platform, automation capabilities, and decision support too ... Read More
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AWS Introduces Amazon Nova, the New Benchmark for Video and Multimodal Content Generation
This IDC Market Note discusses AWS’ introduction of Amazon Nova, a new suite of AI models for media and entertainment, at re:Invent 2024. These models, including Nova Micro, Lite, Pro, and Premier, offer advanced text, image, and video processing summarization and analytics, while Nova Canvas and Re ... Read More
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Amazon Introduces SageMaker Unified Studio Marking the Race Toward Streamlined AI and GenAI Development
This IDC Perspective discusses Amazon streamlining data and AI workflows. In 2024, many vendors answered the call to unify their predictive and generative AI (GenAI) development capabilities into a single development environment. Amazon capped the year by announcing significant investments to unify ... Read More
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Scaling Smart Manufacturing with Cloud
This IDC Perspective discusses the state of cloud computing in the manufacturing sector and how cloud services facilitate the integration of IoT, AI, and machine learning, supporting real-time monitoring and predictive maintenance. It also looks at how edge computing, hybrid, and multicloud environm ... Read More
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Adtech/Martech Pricing: Adapting to the AI Everywhere Era
This IDC Market Perspective dives deep into the rapidly shifting landscape of pricing for AI-powered promotional technologies, urging a bold departure from outdated models to embrace value-based pricing. As AI revolutionizes customer experiences, the old ways of pricing — based on simple inputs and ... Read More
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Mitigating IT Systemic Risk
This IDC Perspective discusses the IT landscape that is shifting in significant ways. Digital transformations are introducing new vendors, the inability to retire legacy systems is increasing tech debt, and the democratization of IT and sudden explosion of AI is expanding tech footprints with little ... Read More
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Top 5 Trends in Managed Edge Content Delivery Services in 2025
This IDC Perspective anticipates key trends in the managed edge and content delivery services market in 2025. These include the emergence of inference at the edge, the pivot toward a unified SASE platform as a service, the focus on compelling industry edge use cases, the impact of AI on traffic, and ... Read More
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