Category: E-Commerce
E-Commerce market research reports by IDC
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NIS2: Services Partners Ready to Provide Digital Business Support
This IDC Perspective discusses NIS2 compliance requirements, the challenges for businesses, the importance of business continuity, incident management measures, and seeking independent expert support to ensure a streamlined and value-added digital business. It leverages insights from IDC's cloud dat ... Read More
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Just How Intelligent Are We Getting?: The Growing Role of Decision Intelligence in Supply Chain Planning
This IDC Perspective explores the growing role of decision intelligence in supply chain planning and a non-exhaustive list of vendors noted in IDC's Market Glance that have focused in this space. A growing list of vendors has been developing advanced decision intelligence capabilities to the point t ... Read More
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NRF 2025 Supply Chain Top Takeaways
This IDC Perspective analyzes the proceedings at the NRF 2025 Supply Chain conference and highlights the pervasive role of AI, particularly GenAI and agentic AI, in optimizing retail supply chains, improving decision-making, and better serving the end consumer. Key takeaways include the integration ... Read More
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Value Creation Opportunities in Multi-Step B2B Sales via Digital Commerce
This IDC Perspective analyzes multi-step B2B sales, highlighting the rapidly evolving landscape of complex distribution networks, value-added resellers, and partner relationships. This document explores the key trends driving transformation as well as value creation opportunities in multi-step B2B s ... Read More
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Enterprise Systems Influencing Product Experience Beyond PXM: Product Experience Strategy for Commerce
This IDC Perspective discusses how product experience management platforms work with other enterprise applications to create a technology ecosystem for the management of a holistic product experience (PX) strategy. Product experience encompasses the full life cycle of customer interactions with a pr ... Read More
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Moving the Goalposts: NRF 2025 Introduces Change
This IDC Perspective reviews the National Retail Federation’s (NRF’s) Big Show and Expo 2025, looking at the rapid changes and introduction of AI/ML and generative AI and how they play a part in retail technology and experience. The synopsis of the event is in line with the most important factors th ... Read More
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AI-Powered Retail — Central Retail Corporation's Approach to Personalization, Efficiency, and Growth
This IDC case study explores how Central Retail Corporation (CRC) is using AI and digital partnerships to scale innovation while maintaining operational efficiency. By implementing an AI-powered customer data platform, hyper-personalization strategies, and application programming interface (API)–dri ... Read More
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U.S. and EU Trade Policy Developments Around Chinese Imports: Implications for B2B Order Management and Fulfillment
This IDC Perspective examines the evolving nature of trade policies in the U.S. and EU regarding Chinese imports, and their implications for B2B ecommerce fulfillment. It highlights how changes to de minimis exemptions and increased attention on Chinese imports are contributing to a shift toward bul ... Read More
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The Unified Content Model: Rethinking the Content Supply Chain in the Era of Agentic AI
This IDC Perspective on the Unified Content Model (UCM) 2025 updates a model originally developed in 2022, highlighting the integration of generative AI (GenAI) into a modern content management approach. The Unified Content Model orchestrates content supply chains, enhancing operational efficiency a ... Read More
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Accelerating Digital Transformation to Mitigate Risk and Achieve Resilience in Retail and Consumer Goods Supply Chains
This IDC Perspective highlights the critical need for digital transformation in retail and consumer goods supply chains to mitigate risk and achieve resilience. Retailers and other consumer-focused businesses require an open, digital environment to ensure that product, asset, and customer data is co ... Read More
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Key Takeaways from SugarCRM's 2025 Analyst Summit: Differentiated Strategy Focusing on Manufacturing, Wholesale, and Distribution
This IDC Market Note discusses the main takeaways from SugarCRM's Analyst Summit held in January 2025. It also outlines key strategy and product updates as well as provides IDC's analysis and main takeaways from the event. ... Read More
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Ready to Bot-ch Your Sales Team? The Promises of AI for B2B Sales in 2025
This IDC Perspective explores the transformative impact of generative AI on B2B sales by 2025, highlighting AI's role in automating routine tasks, enhancing sales efficiency, and redefining sales professionals' roles. It discusses the emergence of AI-powered SDRs and BDRs, vertical AI solutions tail ... Read More
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The Automation Imperative, Extending Supply Chain Capabilities and Augmenting the Logistics Workforce
This IDC Perspective explores how automation can enhance logistics execution and supply chain intelligence to boost productivity, reduce costs, improve serviceability, and advance sustainability. With a workforce under constant strain, logistics leaders are focusing on technologies like IoT, cloud c ... Read More
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Securing Closed Source and SaaS Apps in the Enterprise Software Supply Chain
This IDC Perspective offers guidance on why software supply chain security protections must extend to closed source and SaaS applications as well as open source code. Third-party closed source applications and SaaS apps often feature prominently alongside open source code in enterprise software supp ... Read More
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U.S.-China Trade Relations Shaping Future eCommerce Fulfillment: Policy Changes, Potential Impacts Explained
U.S.-China Trade Relations Shaping Future eCommerce Fulfillment: Policy Changes, Potential Impacts Explained This IDC Perspective examines how IDC is adjusting its market projection for growth within the order management system (OMS) software market and explains the analyst's rationale for this chan ... Read More
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IDC MaturityScape Benchmark: Digital Supply Chain Resiliency in North America, 2025
IDC MaturityScape Benchmark: Digital Supply Chain Resiliency in North America, 2025 This IDC study presents the results of IDC’s 2024 Digital Supply Chain Resiliency 2.0 MaturityScape Benchmark Survey and should be viewed as a supplement to IDC MaturityScape: Digital Supply Chain Resiliency 2.0 (IDC ... Read More
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B2B Digital Commerce: Key Trends in 2025 and Beyond
B2B Digital Commerce: Key Trends in 2025 and Beyond This IDC Perspective analyzes key trends shaping B2B digital commerce in 2025 and beyond, highlighting the growing complexity of the landscape. It provides insights for businesses to navigate these challenges and leverage emerging opportunities to ... Read More
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Retail Sustainability Management: Leveraging Data for Action
Retail Sustainability Management: Leveraging Data for Action This IDC Perspective highlights the importance of retail sustainability management and the usage of data for action. Retailers are increasingly integrating sustainability into their core strategies, driven by consumer demand, regulatory p ... Read More
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Worldwide Supply Chain Planning Applications Forecast, 2024–2028
Worldwide Supply Chain Planning Applications Forecast, 2024–2028 This IDC study discusses the forecast for the worldwide supply chain planning applications market. This market is expected to see good growth through 2028 as organizations look to better optimize their supply chain operations for effic ... Read More
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Are We Achieving the Vision of N-Tier Visibility?
Are We Achieving the Vision of N-Tier Visibility? This IDC Perspective shares an overview of how visibility continues to be a top-level priority in supply chains. Emerging technologies, a desire for continuous optimization, a need for regulatory compliance, and the search for improved efficiencies a ... Read More
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Worldwide Supply Chain Warehousing and Inventory Management Applications Software Forecast, 2024–2028
Worldwide Supply Chain Warehousing and Inventory Management Applications Software Forecast, 2024–2028 This IDC study discusses the forecast for the worldwide supply chain warehousing and inventory management applications software market. This market is expected to see good growth through 2028 as or ... Read More
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Worldwide Supply Chain Logistics and Transportation Management Applications Software Forecast, 2024–2028
Worldwide Supply Chain Logistics and Transportation Management Applications Software Forecast, 2024–2028 This IDC study discusses the forecast for the worldwide supply chain logistics and transportation management applications software market. Off good performance in 2023, this market is expected to ... Read More
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How a Loyalty-Centric Approach can Elevate Your B2B Digital Commerce Strategy
How a Loyalty-Centric Approach can Elevate Your B2B Digital Commerce Strategy This IDC Perspective analyzes the relevance of loyalty programs in business-to-business (B2B) digital commerce."B2B relationships are becoming increasingly complex to navigate. As the B2B commerce landscape continues to ev ... Read More
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Worldwide Supply Chain Integrated Planning Applications Market Shares, 2023: Orchestration Extended
Worldwide Supply Chain Integrated Planning Applications Market Shares, 2023: Orchestration Extended This IDC study provides worldwide market shares for supply chain integrated planning applications. This market grew robustly at 10.7% in 2023, paced by continuing investment in public cloud deploymen ... Read More
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Worldwide Supply Chain Management Applications Market Shares, 2023: Maintained Focus
Worldwide Supply Chain Management Applications Market Shares, 2023: Maintained Focus This IDC study provides worldwide market shares for supply chain management applications. This market grew robustly at 9.4% in 2023, paced by continuing investment in public cloud deployments. Growth in the supply c ... Read More
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