Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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Enterprise Systems Influencing Product Experience Beyond PXM: Product Experience Strategy for Commerce
This IDC Perspective discusses how product experience management platforms work with other enterprise applications to create a technology ecosystem for the management of a holistic product experience (PX) strategy. Product experience encompasses the full life cycle of customer interactions with a pr ... Read More
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Tech Buyer Analysis of PXM, PIM, PLM, MDM, and DAM: Product Experience Strategy for Commerce
This IDC Perspective provides a tech buyer analysis of product experience management (PXM), product information management (PIM), product life-cycle management (PLM), master data management (MDM), and digital asset management (DAM). Managing PX at scale requires an ecosystem of enterprise applicatio ... Read More
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AI Agent Use Case: Mortgage Prequalification
This IDC Perspective discusses the use case of AI agents in mortgage prequalification. Just as institutions were working through the introduction of generative AI into their technology and business environments, along come AI agents and agentic AI to add complexity to the planning and investment pro ... Read More
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Top 5 Trends for Enterprise Mobile Devices in 2025
This IDC Market Perspective examines the key trends that will impact the enterprise mobile device market in 2025. As businesses head into 2025, the important lessons learned around mobile AI, corporate-liable devices, and mobile device as a service will drive the trends that we expect to see in this ... Read More
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Moving the Goalposts: NRF 2025 Introduces Change
This IDC Perspective reviews the National Retail Federation’s (NRF’s) Big Show and Expo 2025, looking at the rapid changes and introduction of AI/ML and generative AI and how they play a part in retail technology and experience. The synopsis of the event is in line with the most important factors th ... Read More
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Worldwide Threat Intelligence Forecast, 2025–2029: From Data to Decisions — The Intelligence-Driven Security of the Future
This IDC study presents a five-year forecast for the threat intelligence market for 2025–2029."Threat intelligence is no longer just a cybersecurity asset — it's a business enabler," says Monika Soltysik, senior research analyst, Security and Trust, IDC. "Organizations that embed threat intelligence ... Read More
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IDC’s Global CIO Advisory Board — Navigating Agentic AI: Current Approach and Strategies
This IDC Perspective summarizes IDC’s Global CIO Advisory Board session, which took place in January 2025, on current approach and strategies for agentic AI.“As CIOs prepare for the adoption and scaling of agentic AI, and business leaders articulate the outcomes, tech vendors are expected to further ... Read More
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CDN Update: Transformation into Edge Delivery Services
This IDC Perspective discusses the ongoing transformation of CDN providers toward edge delivery services. It presents the opportunities ahead for these providers to capitalize on this emerging growth market. It provides guidelines for enterprises to help them decide on which service providers align ... Read More
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IDC PeerScape: Best Practices in Data Intelligence
This IDC PeerScape highlights strategies for implementing data intelligence platform software, emphasizing starting small, gaining executive sponsorship, involving cross-functional teams, prioritizing training, and maintaining data quality. The document underscores the importance of strategic scopin ... Read More
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Consumer GenAI and Social Media Integration
This IDC Market Perspective looks at how social media has been a key contributor to the growth of the consumer generative artificial intelligence (GenAI) market. Meta AI reaches hundreds of millions of consumers through Facebook, Instagram, Messenger, and WhatsApp, and xAI’s Grok is key component of ... Read More
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Payers Should Consider an Enterprise Approach to Achieve Mandated Accessibility
This IDC Perspective discusses how payers should consider an enterprise approach to achieve mandated accessibility. The most appropriate path for payers in achieving both of the mandated initiatives seems to be establishing an overall vision and road map of the enterprise’s approach and then modular ... Read More
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AI-Powered Retail — Central Retail Corporation's Approach to Personalization, Efficiency, and Growth
This IDC case study explores how Central Retail Corporation (CRC) is using AI and digital partnerships to scale innovation while maintaining operational efficiency. By implementing an AI-powered customer data platform, hyper-personalization strategies, and application programming interface (API)–dri ... Read More
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Edge Innovation: Solutions for Better Health
This IDC Market Perspective explores the use of edge infrastructure to drive transformation of the healthcare industry, outlining edge use cases and opportunities for edge providers to support innovation in healthcare and life sciences. "As the healthcare industry shifts to AI and data-driven insigh ... Read More
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IDC PeerScape: Practices for Implementing a New IT Service Management Installation
This IDC PeerScape presents best practices for a new or replacement IT service management software installation, from goal setting to implementation to data management to staff guidance.“In a time of product discontinuations and new available features, organizations have the opportunity to plan upda ... Read More
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Best in Connected City Award Winner Profile - 2024
This IDC Perspective highlights the award-winning Smart City initiative by MTR Corporation in Hong Kong, aimed at achieving a "smart and inclusive journey." Through its "Smart ESG: Technology-enabled Social Inclusion" program, MTR has demonstrated its commitment to digital transformation and a conne ... Read More
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IDC's 2024 Special Award for Digital-Native Business —Winner Profile
This IDC Perspective discusses the nomination details of the winner of the Special Award for Digital-Native Businesses (DNBs) from IDC's Future Enterprise Awards 2024 in Asia/Pacific with how AI can impact organizations moving forward."AI will eventually redefine industries in the digital-first era, ... Read More
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IDC Future Enterprise CIO/CDO of 2024: A CIO's Journey Toward Building a Resilient Digital Ecosystem Platform
This IDC Perspective emphasizes the transformative role of technology, particularly AI, in reshaping organizational functions and strategies. It highlights the evolving responsibilities of CIOs in driving business transformation, fostering innovation, and aligning technology with strategic prioritie ... Read More
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Impact of Data Egress on Cloud Buyers
This IDC Market Note discusses how the role of data as the foundation of a digital enterprise significantly impacts data egress costs through several mechanisms, primarily related to data management practices and operational strategies, and how cloud buyers can navigate the complex egress models and ... Read More
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AI in Finance: Where It's Being Used and Is It Delivering Value?
This IDC Perspective discusses AI in finance. AI is revolutionizing corporate finance by enhancing decision-making, risk management, and operational efficiency through technologies like machine learning and RPA. Despite significant benefits such as improved forecasting and automation, challenges lik ... Read More
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Enterprise, IT Business, and Functional Business Architects: What Are the Differences, and How Are They Steering the Technology Decisions?
This IDC Market Perspective explores the distinct roles of enterprise, IT business, and functional business architects in large corporations, emphasizing their unique perspectives and collaborative efforts in technology decision-making. It highlights the importance of understanding these roles for v ... Read More
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Business Impact Assessment: Beyond Disaster Recovery
This IDC Perspective explores the diverse applications of a business impact assessment (BIA) document, including its role in tech debt planning, strategic project prioritization, and budgeting. The business impact assessment document is traditionally used as the cornerstone for business continuity a ... Read More
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U.S. and EU Trade Policy Developments Around Chinese Imports: Implications for B2B Order Management and Fulfillment
This IDC Perspective examines the evolving nature of trade policies in the U.S. and EU regarding Chinese imports, and their implications for B2B ecommerce fulfillment. It highlights how changes to de minimis exemptions and increased attention on Chinese imports are contributing to a shift toward bul ... Read More
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The Impact of the New U.S. Administration on the European ICT Market: An Initial Assessment, February 2025
This IDC Market Perspective examines how the new U.S. administration's policies are shaping the IT landscape in Europe. The report analyzes the challenges and opportunities in areas such as trade dynamics, economic conditions, and technological progress. It provides insights into how these factors a ... Read More
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Creating an IT Strategy: A Template
This IDC Perspective provides a comprehensive template designed to help organizations create an effective, well-structured IT strategy. Building on previous guidance, this template offers a step-by-step approach for aligning IT initiatives with business goals. By focusing on clarity and organization ... Read More
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Regulatory Factors Impacting the European Services Market — and How Services Providers Are Responding
This IDC Market Perspective analyzes the major regulatory factors causing operational and strategic hurdles to services providers and highlights innovative approaches to navigate and capitalize on these trends."The European IT and business services industry is navigating a complex regulatory environ ... Read More
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