Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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Best in Connected City Award Winner Profile - 2024
This IDC Perspective highlights the award-winning Smart City initiative by MTR Corporation in Hong Kong, aimed at achieving a "smart and inclusive journey." Through its "Smart ESG: Technology-enabled Social Inclusion" program, MTR has demonstrated its commitment to digital transformation and a conne ... Read More
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Impact of Data Egress on Cloud Buyers
This IDC Market Note discusses how the role of data as the foundation of a digital enterprise significantly impacts data egress costs through several mechanisms, primarily related to data management practices and operational strategies, and how cloud buyers can navigate the complex egress models and ... Read More
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AI in Finance: Where It's Being Used and Is It Delivering Value?
This IDC Perspective discusses AI in finance. AI is revolutionizing corporate finance by enhancing decision-making, risk management, and operational efficiency through technologies like machine learning and RPA. Despite significant benefits such as improved forecasting and automation, challenges lik ... Read More
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Enterprise, IT Business, and Functional Business Architects: What Are the Differences, and How Are They Steering the Technology Decisions?
This IDC Market Perspective explores the distinct roles of enterprise, IT business, and functional business architects in large corporations, emphasizing their unique perspectives and collaborative efforts in technology decision-making. It highlights the importance of understanding these roles for v ... Read More
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U.S. and EU Trade Policy Developments Around Chinese Imports: Implications for B2B Order Management and Fulfillment
This IDC Perspective examines the evolving nature of trade policies in the U.S. and EU regarding Chinese imports, and their implications for B2B ecommerce fulfillment. It highlights how changes to de minimis exemptions and increased attention on Chinese imports are contributing to a shift toward bul ... Read More
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Creating an IT Strategy: A Template
This IDC Perspective provides a comprehensive template designed to help organizations create an effective, well-structured IT strategy. Building on previous guidance, this template offers a step-by-step approach for aligning IT initiatives with business goals. By focusing on clarity and organization ... Read More
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The Unified Content Model: Rethinking the Content Supply Chain in the Era of Agentic AI
This IDC Perspective on the Unified Content Model (UCM) 2025 updates a model originally developed in 2022, highlighting the integration of generative AI (GenAI) into a modern content management approach. The Unified Content Model orchestrates content supply chains, enhancing operational efficiency a ... Read More
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Digital Twins: Closing the Gap Between the Virtual and the Real Worlds
This IDC Perspective focuses on the adoption of digital twins in the life science industry. It focuses on key growth predictions, global initiatives, enabling technologies, factors critical to the success of digital twin initiatives and the digital twin landscape, and provides guidance to technology ... Read More
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Taking an Integrated Approach in Securing and Safeguarding AI Use Across the Enterprise
This IDC Perspective highlights the urgent need for enterprises to adopt comprehensive frameworks to secure and safeguard AI usage across their operations. As AI integration accelerates, companies face significant risks, including data privacy issues, security vulnerabilities, and compliance challen ... Read More
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Worldwide Website Software Forecast, 2025–2028
This IDC study provides a sizing of the worldwide website software market's 2023 historical data and a four-year forecast through 2028 by geographical region and deployment type. It also provides commentary on market growth and the emerging trends and provides actionable advice for technology suppli ... Read More
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Hybrid + Multicloud Fundamentals
This IDC Perspective explores the fundamentals of hybrid and multicloud architectures to harness additional business value while increasing the agility of an organization. It dives into why organizations would want or need to deploy these 1:1 or 1: many types of hybrid compute, storage, and networki ... Read More
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Key Takeaways from SugarCRM's 2025 Analyst Summit: Differentiated Strategy Focusing on Manufacturing, Wholesale, and Distribution
This IDC Market Note discusses the main takeaways from SugarCRM's Analyst Summit held in January 2025. It also outlines key strategy and product updates as well as provides IDC's analysis and main takeaways from the event. ... Read More
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Why Spatial Interfaces and Digital Twins Are Essential to Advancing Industrial Analytics
This IDC Perspective identifies trends in different types of interfaces for industrial analytics. Digital twins have historically represented spatial interfaces and visualizations that showcase data and analyses for physical world systems. As the data and analytics methods become more complex and in ... Read More
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AWS Introduces Amazon Nova, the New Benchmark for Video and Multimodal Content Generation
This IDC Market Note discusses AWS’ introduction of Amazon Nova, a new suite of AI models for media and entertainment, at re:Invent 2024. These models, including Nova Micro, Lite, Pro, and Premier, offer advanced text, image, and video processing summarization and analytics, while Nova Canvas and Re ... Read More
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Scaling Smart Manufacturing with Cloud
This IDC Perspective discusses the state of cloud computing in the manufacturing sector and how cloud services facilitate the integration of IoT, AI, and machine learning, supporting real-time monitoring and predictive maintenance. It also looks at how edge computing, hybrid, and multicloud environm ... Read More
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Top 5 Trends in Managed Edge Content Delivery Services in 2025
This IDC Perspective anticipates key trends in the managed edge and content delivery services market in 2025. These include the emergence of inference at the edge, the pivot toward a unified SASE platform as a service, the focus on compelling industry edge use cases, the impact of AI on traffic, and ... Read More
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Best in Future of Trust: GCash Leads the Way in Secure and Inclusive Fintech Innovation
This IDC Perspective discusses the nomination details of the Best in Future of Trust winner from the IDC Future Enterprise Awards 2024 in Asia/Pacific, showcasing GCash's innovative approach to building digital trust and advancing cybersecurity in financial technology (fintech)."Effectively addressi ... Read More
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Five Key Trends in 2025 for Enterprise Client Computing Platforms
This IDC Market Perspective discusses the five key trends in 2025 for enterprise client computing platforms. AI everywhere is the headline trend in IT, but it is only one of several key trends which continue to shape the enterprise client platform (including client virtualization) in 2025. Others in ... Read More
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IDC PeerScape: Practices for Incorporating GenAI into IT Operations
This IDC PeerScape presents best practices for effectively incorporating GenAI into ITOps, the importance of advanced data preparation, choosing the right use cases, and the need for continued human connection.“Generative AI has the potential to exponentially improve the entire ITOps workflow and re ... Read More
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Building AI-Ready Infrastructure: How John Holland Group Achieved Operational Excellence with End-To-End Observability
This IDC Perspective discusses the execution details of the Best in Future of Digital Infrastructure winner from the IDC Future Enterprise Awards 2024 in the Asia/Pacific region. John Holland Group transformed its IT infrastructure by adopting a cloud-native, AI-ready digital platform with end-to-en ... Read More
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Securing Closed Source and SaaS Apps in the Enterprise Software Supply Chain
This IDC Perspective offers guidance on why software supply chain security protections must extend to closed source and SaaS applications as well as open source code. Third-party closed source applications and SaaS apps often feature prominently alongside open source code in enterprise software supp ... Read More
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EU's Digital Operational Resilience Act Takes Effect: Financial Organizations Still Navigating Compliance
Since January 17, 2025, the EU financial sector must comply with the Digital Operational Resilience Act (DORA), a harmonized regulatory framework aimed at ensuring organizations can withstand, respond to, and recover from cyberthreats and IT disruptions. This IDC Market Note examines the level of co ... Read More
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IDC PeerScape: Practices to Implement and Scale Platform Engineering
This IDC PeerScape draws on interviews with IT leaders from multiple enterprises who have overseen successful platform engineering initiatives to provide guidance on how businesses may best approach the adoption of platform engineering and the implementation of an IDP. By highlighting key challenges ... Read More
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How Public Cloud Providers Are Reshaping Managed SPs and Managed Services in the World of IT
This IDC Market Perspective discusses how the combination of public cloud providers becoming the locus of enterprise consumption of cloud capabilities when used with managed cloud services and public cloud providers becoming closely integrated with managed SPs is driving not just changes in customer ... Read More
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CFOs Are Expanding Their Responsibilities Beyond Finance: The Impact on Technology Vendors
This IDC Market Perspective looks into the scenario where CFOs are increasingly taking on roles beyond traditional finance, driving organizational strategy, risk management, and digital transformation. This shift impacts technology vendors, which must now offer integrated, multifunctional solutions ... Read More
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