Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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IDC PeerScape: Practices for Incorporating GenAI into IT Operations
This IDC PeerScape presents best practices for effectively incorporating GenAI into ITOps, the importance of advanced data preparation, choosing the right use cases, and the need for continued human connection.“Generative AI has the potential to exponentially improve the entire ITOps workflow and re ... Read More
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Building AI-Ready Infrastructure: How John Holland Group Achieved Operational Excellence with End-To-End Observability
This IDC Perspective discusses the execution details of the Best in Future of Digital Infrastructure winner from the IDC Future Enterprise Awards 2024 in the Asia/Pacific region. John Holland Group transformed its IT infrastructure by adopting a cloud-native, AI-ready digital platform with end-to-en ... Read More
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Securing Closed Source and SaaS Apps in the Enterprise Software Supply Chain
This IDC Perspective offers guidance on why software supply chain security protections must extend to closed source and SaaS applications as well as open source code. Third-party closed source applications and SaaS apps often feature prominently alongside open source code in enterprise software supp ... Read More
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How Public Cloud Providers Are Reshaping Managed SPs and Managed Services in the World of IT
This IDC Market Perspective discusses how the combination of public cloud providers becoming the locus of enterprise consumption of cloud capabilities when used with managed cloud services and public cloud providers becoming closely integrated with managed SPs is driving not just changes in customer ... Read More
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Best in Future of Customer Experience Winner Award Profile 2024
This IDC Perspective discusses the nomination details of the Future of Customer Experience winner from the IDC Future Enterprise Awards 2024 in the Asia/Pacific region on how predictive AI capabilities can impact organizations moving forward."AI is quickly becoming a go-to technology for next-gen cu ... Read More
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Westcon-Comstor Demonstrates the Value of Next-Gen Distribution With AWS Marketplace Evolution and Data-Driven Approach
Westcon-Comstor Demonstrates the Value of Next-Gen Distribution With AWS Marketplace Evolution and Data-Driven Approach This IDC Market Note explores new developments in how Westcon-Comstor is delivering value to its vendors and partners. Westcon-Comstor outlined its Intelligent Demand (iD) offering ... Read More
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Understanding Partner Developments and Opportunities: Highlights from IDC's 4Q24 Partner Advisory Board Session
Understanding Partner Developments and Opportunities: Highlights from IDC's 4Q24 Partner Advisory Board Session This IDC Market Perspective summarizes discussions among partners who joined IDC's quarterly Partner Advisory Board in December 2024. During the discussions, partners from EMEA representin ... Read More
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AWS re:Invent Perspective: AWS Sees Further Advantages in Multicloud Networking and Extends GenAI and Application Capabilities
AWS re:Invent Perspective: AWS Sees Further Advantages in Multicloud Networking and Extends GenAI and Application Capabilities This IDC Market Note discusses multiple enhancements announced by Amazon at the AWS (Amazon Web Services) re:Invent 2024 conference to its platform and GenAI capabilities an ... Read More
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Connect the Enterprise to Orchestrate End-to-End Customer-Centric Journeys
Connect the Enterprise to Orchestrate End-to-End Customer-Centric Journeys This IDC Perspective discusses customer experience (CX) initiatives that are at a crossroads: Companies have a choice either to optimize their financial, product, and operational excellence or to take on a more customer-centr ... Read More
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Lessons Learned from Global Project Management Offices
Lessons Learned from Global Project Management Offices This IDC Perspective will provide lessons learned in designing a project management office (PMO) that meets customer needs. No matter whether a project management office is newly formed or mature, or whether it is well received or struggling wi ... Read More
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Affinidi Empowering Companies to Build Trust in a Dynamic Security Landscape
Affinidi Empowering Companies to Build Trust in a Dynamic Security Landscape This IDC Perspective talks about Affinidi, a software start-up that gives users control over their data through Affinidi's holistic identity management, which provides a 360-degree view of their digital footprint and consen ... Read More
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Intelligent AI Acquisition Practices for National Governments
Intelligent AI Acquisition Practices for National Governments This IDC Perspective analyzes the role of governments, in particular national governments, as intelligent buyers of AI. Beyond the potential value of AI to increase operational efficiency and public service responsiveness and personalizat ... Read More
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IDC PeerScape: Peer Insights for Value Stream Management Implementation
IDC PeerScape: Peer Insights for Value Stream Management Implementation This IDC PeerScape describes the experiences and best practices of three VSM leaders that have made excellent progress in their journey to implement VSM in their businesses.“Many organizations are implementing some level of VSM ... Read More
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U.S.-China Trade Relations Shaping Future eCommerce Fulfillment: Policy Changes, Potential Impacts Explained
U.S.-China Trade Relations Shaping Future eCommerce Fulfillment: Policy Changes, Potential Impacts Explained This IDC Perspective examines how IDC is adjusting its market projection for growth within the order management system (OMS) software market and explains the analyst's rationale for this chan ... Read More
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IDC PeerScape: Maximizing Technology ROI in National Government Sustainability Missions
IDC PeerScape: Maximizing Technology ROI in National Government Sustainability Missions This IDC PeerScape analyzes the good practices emerging from national/federal government agencies' adoption of cloud, Internet of Things (IoT), edge, AI, earth observation technologies, and digital twins to make ... Read More
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Amazon Takes Charge: Breakthrough Announcements at AWS re:Invent 2024
Amazon Takes Charge: Breakthrough Announcements at AWS re:Invent 2024 This IDC Market Note reviews the announcements from the AWS re:Invent 2024 conference that are of specific relevance to the database software market. It includes announcement details and commentary.“Although there are many headlin ... Read More
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The Future of Tech Distribution in India
The Future of Tech Distribution in India This IDC Perspective explores how value-added distributors (VADs) are fulfilling an urgent need for specialized distribution and consulting services in India. By providing localized expertise, flexible financial solutions, and support for regulatory complianc ... Read More
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IDC MaturityScape Benchmark: Digital Supply Chain Resiliency in North America, 2025
IDC MaturityScape Benchmark: Digital Supply Chain Resiliency in North America, 2025 This IDC study presents the results of IDC’s 2024 Digital Supply Chain Resiliency 2.0 MaturityScape Benchmark Survey and should be viewed as a supplement to IDC MaturityScape: Digital Supply Chain Resiliency 2.0 (IDC ... Read More
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EMEA Digital Transformation Market Forecast, 2024–2028
EMEA Digital Transformation Market Forecast, 2024–2028 This IDC Market Forecast analyzes EMEA digital spending between 2023 and 2028, providing market size, forecast, and key trends supporting technology investments by sector."AI will reshape digital business models and redefine digital assets, supp ... Read More
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Renaissance Thinking to Support Business Innovation — Elements of Practice
Renaissance Thinking to Support Business Innovation — Elements of Practice This IDC Perspective discusses how business leaders must operate flexibly without losing sight of their strategic goals to operate in today's continuously shifting business environment. New competitors, government regulations ... Read More
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IDC PeerScape: Lessons Learned from Implementing CPaaS in Finance
IDC PeerScape: Lessons Learned from Implementing CPaaS in Finance This IDC PeerScape provides insights into how CPaaS is used in the financial sector, identifying what challenges surfaced and how these were addressed. IDC interviewed leading CPaaS vendors that have successful use cases for European ... Read More
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Key Highlights from Infosys EMEA Confluence 2024
Key Highlights from Infosys EMEA Confluence 2024 This IDC Market Perspective gives feedback and observations following the Infosys Confluence 2024 conference. It showcased the company's strategic initiatives in Europe, emphasizing AI-enhanced marketing services with Infosys Aster, AI- and GenAI-driv ... Read More
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Worldwide Server Infrastructure Workloads by Virtualized Environment Forecast, 2024–2028: AI Demand Drives Major Growth in Spending Supporting Containerized Environments
Worldwide Server Infrastructure Workloads by Virtualized Environment Forecast, 2024–2028: AI Demand Drives Major Growth in Spending Supporting Containerized Environments This IDC study provides an overview of the market size and forecast from 2024 to 2028 for global spending on enterprise servers b ... Read More
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CFOs Are in the People Business: Finding Financial Success Through Employee Experience Improvement
CFOs Are in the People Business: Finding Financial Success Through Employee Experience Improvement This IDC Perspective underscores that CFOs recognize employee satisfaction is crucial for financial health, productivity, and customer satisfaction. Investing in employee well-being leads to higher eng ... Read More
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IDC Planscape: Quantum-Safe Cryptography for Government
IDC Planscape: Quantum-Safe Cryptography for Government This IDC PlanScape focuses specifically on quantum-safe cryptography solutions. It discusses the importance of quantum-safe cryptography for government organizations considering advancements in quantum computing. It highlights the potential th ... Read More
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