Category: IT Services
IT Services market research reports by IDC
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SAS Deepens Partner Commitment
SAS Deepens Partner Commitment This IDC Market Note reviews SAS' partner strategy as defined at the company's analyst conference at SAS headquarters in Cary, North Carolina, March 29–31, 2023. The SAS executive management reinforced the growing importance of partners in the current and future succes ... Read More
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ServiceNow Streamlines Engagement With its Partner Ecosystem
ServiceNow Streamlines Engagement With its Partner Ecosystem This IDC Market Note provides an update regarding ServiceNow's ecosystem strategy and partner momentum. Key announcements include the launch of a redesigned partner program, a new talent initiative with RiseUp with ServiceNow, and increase ... Read More
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SAP for Me: The Evolution of the Digital Experience for SAP Partners and Customers
SAP for Me: The Evolution of the Digital Experience for SAP Partners and Customers This IDC Market Note captures the main partnering-focused themes and announcements shared by SAP during its recent analyst update and demo session on the launch of SAP for Me in January 2023. Key highlights include th ... Read More
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IDC PlanScape: Digital Infrastructure Operations Staff and Skills Modernization for the As-a-Service Era
IDC PlanScape: Digital Infrastructure Operations Staff and Skills Modernization for the As-a-Service Era This IDC PlanScape helps organizations that are proactively migrating to as-a-service solutions to build a business case and a planning framework for modernizing internal infrastructure operation ... Read More
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Japan Future of Workstyle Forecast, 2023–2026
Japan Future of Workstyle Forecast, 2023–2026 This study analyzes the market size of future of workstyle (FoW) in Japan, citing research data from the Worldwide Future of Workstyle Spending Guide version 2, November 2022. The Spending Guide is based on the DX Spending Guide and integrates FoW-relate ... Read More
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IDC Perspective: Digital Dream Team Archetypes in Asia/Pacific: The Technology Vendor's Guide for Selling to Digital-First C-Suites
IDC Perspective: Digital Dream Team Archetypes in Asia/Pacific: The Technology Vendor's Guide for Selling to Digital-First C-Suites The Asia/Pacific (including Japan) (APJ) market is undergoing a new phase of digital transformation, and the digital-first C-suites are leading the business transformat ... Read More
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Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank
Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank This IDC Perspective examines how Federal Bank, one of the leading midsize private banks in India, embarked on a customer experience (CX) transformation journey and how Infosys, a global IT and outsourcin ... Read More
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Optimization Services and the IT Infrastructure Life Cycle
Optimization Services and the IT Infrastructure Life Cycle This IDC Market Perspective examines the developments and enhancements of optimization services and provides guidance on how players in this space, technology manufacturers, systems integrators, telecommunications providers, and public cloud ... Read More
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Channel Partner Business Model Evolution in the United Arab Emirates — Part 1
Channel Partner Business Model Evolution in the United Arab Emirates — Part 1 As part of its Middle East, Türkiye, and Africa (META) IT services research program, IDC decided to compile a number of reports to shed light on channel-partner-related developments in certain countries across the region. ... Read More
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Channel Partner Business Model Evolution in the United Arab Emirates — Part 2
Channel Partner Business Model Evolution in the United Arab Emirates — Part 2 As part of its Middle East, Türkiye, and Africa (META) IT services research program, IDC compiled a number of reports to shed light on channel-partner-related developments in certain countries across the region. This IDC M ... Read More
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2023 Edge Predictions Roundup
2023 Edge Predictions Roundup This IDC Market Perspective is a compilation of predictions related to edge computing. As a future-focused piece, this document highlights the role of edge in transforming experiences, improving operational efficiency, and changing traditional IT strategies. For technol ... Read More
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Worldwide and U.S. IT Consulting Services Market Shares, 2021: Bouncing Back from COVID-19
Worldwide and U.S. IT Consulting Services Market Shares, 2021: Bouncing Back from COVID-19 This IDC study provides a review of the top IT consulting services vendors as ranked by total worldwide and U.S. IT consulting services revenue."Many, but not all, vendors are recovering from the slowdown due ... Read More
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Future-Readying Operations — How IT and Engineering Services Partners Can Help Accelerate Your Journey
Future-Readying Operations — How IT and Engineering Services Partners Can Help Accelerate Your Journey This IDC Perspective leverages customer survey feedback to understand operations and other business challenges that organizations face today. It highlights the need for organizations to analyze and ... Read More
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Learning from Ukraine: Building a Framework to Safeguard Governments' Critical Data
Learning from Ukraine: Building a Framework to Safeguard Governments' Critical Data This IDC Perspective introduces the idea that governments must manage an exponential amount of data that are vital to their daily activities in fostering citizen-centric services. While sensitive data (particularly t ... Read More
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Compliance: Why It Can Be a Challenge!
Compliance: Why It Can Be a Challenge! This IDC Perspective gives some background and understanding on why compliance is a big deal to the office of the CFO and why there is healthy tension with new technology. There are a few things companies and technology companies can do to get prepared for disc ... Read More
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IDC PlanScape: Change Leadership to Influence the Board of Directors
IDC PlanScape: Change Leadership to Influence the Board of Directors This IDC PlanScape discusses change leadership to influence the board of directors."There are specific actions and behaviors that IT leaders can take to build relationships of trust with the board of directors. In parallel, as IT ... Read More
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Worldwide Website Software Market Shares, 2021: Headless Content Management Gains Traction
Worldwide Website Software Market Shares, 2021: Headless Content Management Gains Traction This IDC study contains vendor shares for the website software market for 2019–2021. It includes commentary on growth of the market and emerging trends and provides actionable advice for technology suppliers." ... Read More
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IDC PlanScape: Change Leadership to Influence Direct Reports
IDC PlanScape: Change Leadership to Influence Direct Reports This IDC PlanScape is based on and is a supplement to A CIO Change Leadership Strategy Framework for the Digital Era: The CIO's Direct Reports (IDC #US50351223, February 2023). This PlanScape covers specific actions an IT leader can take t ... Read More
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The Implications of Generative Large Language Models for Search and Knowledge Discovery
The Implications of Generative Large Language Models for Search and Knowledge Discovery This IDC Market Note discusses some of the initial opportunities and challenges for generative AI large language models (LLMs) in the search and knowledge discovery space. Large language models, including Google' ... Read More
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IDC PlanScape: Change Leadership to Influence LOB Executives
IDC PlanScape: Change Leadership to Influence LOB Executives This IDC PlanScape describes specific things IT leaders can do to develop and increase their change leadership with LOB leaders. "IT leaders who seize this opportunity will serve their organizations well. IT leaders who do not will hurt th ... Read More
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XR Device Management: Essential Solutions for Expanding XR Business Deployments
XR Device Management: Essential Solutions for Expanding XR Business Deployments This IDC Market Perspective provides insight on challenges regarding extended reality (XR) device management in business as well as current market solutions and approaches that address them. Device management is a critic ... Read More
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Future of Digital Infrastructure: 2023 Trends Driving As-a-Service (XaaS) Growth
Future of Digital Infrastructure: 2023 Trends Driving As-a-Service (XaaS) Growth This IDC Perspective covers the market trends that are driving everything as-a-service (XaaS) adoption in 2023 to facilitate organizations' digital transformation (DX) goals. IT infrastructure is one of the crucial pil ... Read More
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IDC PeerScape: IT Leader Practices for Recessionary Environments
IDC PeerScape: IT Leader Practices for Recessionary Environments This IDC PeerScape discusses the strategies and best practices of four CIOs and senior IT leaders who are preparing their organizations to confront the business vagaries of 2023. "2023 will test how agile and resilient IT and the busi ... Read More
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What's Next for Enterprise Service Management and IT Service Management in a Digitally Transformed World
What's Next for Enterprise Service Management and IT Service Management in a Digitally Transformed World This IDC Market Perspective discusses the recent history, current state, and expected future developments in enterprise service management, including IT service management. Many organizations rap ... Read More
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HPE Expands Circularity Programs with New Announcements
HPE Expands Circularity Programs with New Announcements This IDC Market Note discusses HPE's new programs to increase circular economy efforts. "By targeting SMB and midsize companies and focusing on increasing IT organizations' engagement levels, HPE is embracing its role as a trusted partner and l ... Read More
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