Category: IT Services
IT Services market research reports by IDC
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IDC Market Note: SAP Expands Data Integration Capabilities of SAP Sustainability Control Tower
IDC Market Note: SAP Expands Data Integration Capabilities of SAP Sustainability Control Tower This IDC Market Note discusses SAP's Sustainability Control Tower (SCT) 4Q22 platform release (version 3) as an instrument for ESG data management and analysis. The latest iteration of the SCT continues to ... Read More
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Delivering Holistic CX Analytics Services with Best-of-Breed Partner Ecosystems and Proprietary Platforms
Delivering Holistic CX Analytics Services with Best-of-Breed Partner Ecosystems and Proprietary Platforms This IDC Market Perspective provides an overview of the penetration of analytics services as part of managed (outsourced) business process services engagements, including the partnerships and in ... Read More
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Worldwide Enterprise Network Performance Management Market Shares, 2021: Observability Boosts Investment and Innovation
Worldwide Enterprise Network Performance Management Market Shares, 2021: Observability Boosts Investment and Innovation This IDC study offers 2021 vendor market shares and market activity across the worldwide enterprise network performance management (NPM) market. Visibility and control have become ... Read More
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Hitachi Vantara: Unleashing the Potential of a Data-Driven Enterprise
Hitachi Vantara: Unleashing the Potential of a Data-Driven Enterprise This IDC Market Perspective provides an overview of the key messages delivered by Hitachi Vantara executives at the event as well as IDC's point of view on the opportunities and challenges for Hitachi Vantara.Hitachi Vantara offe ... Read More
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The Digitally Diversified Partner: Six Transformation Strategies
The Digitally Diversified Partner: Six Transformation Strategies This IDC Market Perspective examines several transformation strategies for vendors to encourage their partner communities to adopt in order to become "digitally diversified." Digital diversification means adopting a series of business ... Read More
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Future CIO: Finding the Right Role for Your Business
Future CIO: Finding the Right Role for Your Business This IDC Perspective is intended to help CIOs understand the importance of finding the right role for their business, what possible roles they could play, and how to find the role and build the team necessary to fulfill it. As traditional business ... Read More
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Defining the Future of Industry Ecosystems
Defining the Future of Industry Ecosystems This IDC Perspective analyzes the need and opportunity for this extended approach to industry ecosystems, one of the multiple types of ecosystems that companies will employ today to remain competitive, address disruption, and grow their business. Industries ... Read More
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The People Side of Digital Maturity
The People Side of Digital Maturity This IDC Market Note discusses digital business takeaways from two recent HR technology events: SuccessConnect and HR Technology Conference. Topics such as digital maturity and the role of HR in digital innovation are discussed. We also touch on how technology sup ... Read More
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What to Expect in Canadian Government, 2023
What to Expect in Canadian Government, 2023 This IDC Perspective highlights what we believe will shape the IT marketplace in Canadian government in 2023. What to Expect is an annual review of the market, key trends, and recommendations for buyers and technology providers. This IDC document also capt ... Read More
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The Skills Gap Threatens Technology Adoption — Will There be an Emerging Market for Skills Management Software?
The Skills Gap Threatens Technology Adoption — Will There be an Emerging Market for Skills Management Software? This IDC Market Perspective analyzes the emerging market for skills-related software within skills assessment and skills matching. Skills shortages within IT and technology are being felt ... Read More
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Canadian Communications Service Providers and Hyperscaler Partnerships: Challenges and Opportunities
Canadian Communications Service Providers and Hyperscaler Partnerships: Challenges and Opportunities This IDC Market Perspective explores the partner alliances that have occurred in the Canadian market between Canada's three largest communications service providers (comm SPs) — Bell Canada, Telus, a ... Read More
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IDC PlanScape: Team Structure Leadership Strategies to Aid Future CIOs
IDC PlanScape: Team Structure Leadership Strategies to Aid Future CIOs This IDC study is designed to help CIOs understand why team structure leadership strategies are key to their success, what comprises team structure leadership strategies, who the key stakeholders are, and how CIOs can move from s ... Read More
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ServiceNow Leverages its Proprietary Workplace Solutions to Ease its Global Transition to Hybrid Work
ServiceNow Leverages its Proprietary Workplace Solutions to Ease its Global Transition to Hybrid Work This IDC Market Perspective discusses the case study of ServiceNow as an example of hybrid work implementation in a global enterprise. "It's always interesting when a company uses its own technology ... Read More
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IT and Business Services in the European IoT Market
IT and Business Services in the European IoT Market This IDC Market Note gives an overview of the IoT services opportunity in Europe and explores how large IT services providers approach the IoT market. It includes a top-level forecast for the European IoT services market and presents findings from ... Read More
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IDC FutureScape: Worldwide Future of Digital Innovation 2023 Predictions
IDC FutureScape: Worldwide Future of Digital Innovation 2023 Predictions This IDC study presents IDC's top 10 predictions for the future of digital innovation for 2023 and beyond."If the pandemic didn't force an organization to pivot toward digital innovation, the multitude of current headwinds ran ... Read More
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IDC FutureScape: Worldwide Small and Medium-Sized Business and Digital-Native Business 2023 Predictions
IDC FutureScape: Worldwide Small and Medium-Sized Business and Digital-Native Business 2023 Predictions This IDC study provides the top 10 predictions for worldwide small and medium-sized business and digital-native business for 2023."SMBs need to boost resiliency and implement technologies that wil ... Read More
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IDC FutureScape: Worldwide Future of Intelligence 2023 Predictions
IDC FutureScape: Worldwide Future of Intelligence 2023 Predictions This IDC study provides IDC's 2023 top 10 predictions for enterprise intelligence trends, encompassing topics of decision making and knowledge gathering, automation, and data culture."Enterprise intelligence allows organizations to ... Read More
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IDC FutureScape: Worldwide Data and Content Technologies 2023 Predictions
IDC FutureScape: Worldwide Data and Content Technologies 2023 Predictions This IDC study provides IDC's 2023 top 10 predictions for data and content technologies applied to analytics, decisioning, and operational workloads."We are excited to share the data and content technologies predictions from o ... Read More
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IDC FutureScape: Worldwide IT Industry 2023 Predictions
IDC FutureScape: Worldwide IT Industry 2023 Predictions This IDC study presents the top 10 predictions and key drivers for the IT industry for the next five years. It highlights the midterm and long-term challenges that enterprise business, technology, and IT teams face as they define, build, and go ... Read More
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AIOps: Growing Adoption and Best Practices
AIOps: Growing Adoption and Best Practices This IDC Perspective discusses the best practices of AIOps. AIOps has experienced marketing hype from many sources, but careful CIOs will look past the hype and see the business value that AIOps can achieve. By following careful tool validation and investin ... Read More
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Data Intelligence in the Future of Operations
Data Intelligence in the Future of Operations This IDC Market Perspective describes the similarities and differences of data intelligence across the information technology (IT) and operational technology (OT) domains, by highlighting four solutions from vendors that focus on the OT domain."Definitio ... Read More
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IDC PlanScape: Application Observability to Deliver Business Value
IDC PlanScape: Application Observability to Deliver Business Value This IDC study is focused on application observability that delivers business value."The ability to observe — and not merely monitor — digital services has become an essential requirement for any business that depends on digital ser ... Read More
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IDC PlanScape: Emerging Technology Assessment for Future IT
IDC PlanScape: Emerging Technology Assessment for Future IT This IDC PlanScape offers an approach for CIOs to tailor to effectively review, rate, and select emerging technologies to pilot and ultimately apply for the betterment of the enterprise."Many CIOs have had to deal with 'management by in-fli ... Read More
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European IT Services Market Share, 2021: The European Services Market Returns to Growth
European IT Services Market Share, 2021: The European Services Market Returns to Growth This IDC Market Share study examines how the market shares of the largest IT services providers in Europe evolved in 2021, as well as presenting the prevailing market developments and dynamics for the year.“The E ... Read More
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Worldwide Facility Management Applications Market Shares, 2021: Occupancy Levels Reshape Facility Operations and Maintenance
Worldwide Facility Management Applications Market Shares, 2021: Occupancy Levels Reshape Facility Operations and Maintenance This IDC study provides market share data for the facility management (FM) applications market in 2021. "Hybrid work environment became a reality in 2021 as the return to wor ... Read More
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