Category: IT Services
IT Services market research reports by IDC
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IDC PeerScape: Practices to Successfully Implement Sustainability Initiatives for Asia/Pacific Enterprises
IDC PeerScape: Practices to Successfully Implement Sustainability Initiatives for Asia/Pacific Enterprises This IDC PeerScape explores three key practices of organizations in overcoming barriers in IT operations in the early stages of sustainability adoption. These are global best practices that IT ... Read More
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Japan CX/CRM Applications Forecast, 2023–2027
Japan CX/CRM Applications Forecast, 2023–2027 This IDC Market Forecast presents the actual revenue for the Japan customer experience (CX) software and customer relationship management (CRM) applications market in 2022 and the forecasts from 2023 to 2027."For the Japan CX software and CRM application ... Read More
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Findings from CEO Sentiment Surveys 2023
Findings from CEO Sentiment Surveys 2023 Despite a vigilant global consensus, Latin American CEOs and C-suites, usually resilient executives, are more optimistic; many of these business leaders believe it is essential to focus on being competitive and resilient to manage external economic and geopol ... Read More
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Top Takeaways from the AWS Public Sector Event
Top Takeaways from the AWS Public Sector Event This IDC Market Perspective provides an overview of the key takeaways from the recent AWS Public Sector event held June 7-8, 2023, in Washington, D.C. The event showcased numerous technological innovations relevant to public sector agencies. During the ... Read More
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What Is Green Accounting, and Why Should It Be on the Minds of the CFO?
What Is Green Accounting, and Why Should It Be on the Minds of the CFO? This IDC Perspective explores green accounting, and why it should be on the minds of the office of the CFO. With continued focus on sustainability from governments and companies, there is an increase in focus on developing and s ... Read More
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"Shift Left" Sustainability and Why It's Gaining Attention
"Shift Left" Sustainability and Why It's Gaining Attention This IDC Market Perspective discusses the concept of shift-left sustainability/software engineering and development that is sustainable by design. It explores why this topic is gaining importance to support future digital business strategies ... Read More
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To Improve Client Outcomes, Services Providers Should Emphasize the Experience Aspect of Digital Projects
To Improve Client Outcomes, Services Providers Should Emphasize the Experience Aspect of Digital Projects This IDC Market Perspective highlights the importance of the digital experience related to digital products, services, and/or processes. An example of Tech Mahindra and its client, an American m ... Read More
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Using Data to Drive Improvements and Insights with IT Service Management and Enterprise Service Management
Using Data to Drive Improvements and Insights with IT Service Management and Enterprise Service Management This IDC Perspective discusses using data to drive improvements and insights with IT service management (ITSM) and enterprise service management (ESM). More organizations are moving to the next ... Read More
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Rethinking Servitization in the Aftermarket as Value Is a Moving Target
Rethinking Servitization in the Aftermarket as Value Is a Moving Target This IDC Market Perspective highlights the shift in the aftermarket to new service models and servitization. The document explores the industry dynamics and highlights some use cases. "As-a-service business models are enabling t ... Read More
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Channel Partner Business Model Evolution in South Africa, 2023
Channel Partner Business Model Evolution in South Africa, 2023 This IDC Market Perspective study — one of a series of IT services research program reports on channel partner-related trends in specific countries across the Middle East, Türkiye, and Africa — takes a detailed look at developments in th ... Read More
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European Data Replication and Protection Software Market Share, 2022: Buoyant Growth Reflecting the Role of Data Protection in Ransomware Resilience
European Data Replication and Protection Software Market Share, 2022: Buoyant Growth Reflecting the Role of Data Protection in Ransomware Resilience This IDC Market Share discusses trends and vendor dynamics in the data protection and replication software market in Europe.The 2022 European data repl ... Read More
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Generative AI Likely to Impact Ops and Developer Staff First
Generative AI Likely to Impact Ops and Developer Staff First This IDC Market Note presents data from a survey on generative AI adoption that IDC conducted in April 2023. "Generative AI is a game-changing technology that will, over time, influence and most likely alter any form of IT operations and d ... Read More
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Channel Partner Business Model Evolution in Kenya, 2023
Channel Partner Business Model Evolution in Kenya, 2023 This IDC Market Perspective report takes a detailed look at the latest developments in Kenya's channel partner ecosystem. It presents an overview of current channel partner business models and analyzes the various factors impacting both vendors ... Read More
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Managed Edge Services Market Assessment and Service Definition
Managed Edge Services Market Assessment and Service Definition This IDC Market Perspective refines the definition of managed edge services, scopes its key parameters, underlines market development, identifies key players, and highlights vertical use cases. In addition, this document provides recomm ... Read More
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CIOs Continue to Deliver Value in Troubled Times
CIOs Continue to Deliver Value in Troubled Times This IDC Perspective provides IT sourcing and procurement guidance for CIOs who are under pressure to deliver value in challenging macroeconomic times. According to Dr. Ron Babin, adjunct researcher, IDC, "Unpredictable economic times present both a c ... Read More
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IDC PlanScape: Governance, Leadership, Organizational, and Infrastructure Guidance in the Age of Permacrisis
IDC PlanScape: Governance, Leadership, Organizational, and Infrastructure Guidance in the Age of Permacrisis This IDC PlanScape is designed to help CIOs understand why the permacrisis demands new approaches to overseeing enterprise IT; what the dimensions, dynamics, and impacts of permacrisis are; w ... Read More
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Holistic Considerations for Internal Mobility
Holistic Considerations for Internal Mobility This IDC Perspective discusses holistic considerations for internal mobility. Dynamic skills evaluation and recognition prioritize matching talent to where organizational objectives and key results (OKRs) can best be met as the organization adapts to mee ... Read More
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Oracle Applications and Industry Analyst Summit: Close the Divide Between the Front and Back Offices
Oracle Applications and Industry Analyst Summit: Close the Divide Between the Front and Back Offices This IDC Market Note highlights some of the notable takeaways and themes noted by IDC's Enterprise Apps, HCM, and CX teams from the Oracle Applications and Industry Analyst Summit held on April 25, 2 ... Read More
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IDC PeerScape: Peer Insights for IT Value Amid Uncertainty
IDC PeerScape: Peer Insights for IT Value Amid Uncertainty This IDC PeerScape examines the practices of three IT leaders as they seek to deliver value in a challenging time. "In the current uncertain climate, IT leaders are under pressure to deliver value. However, successful CIOs will keep their ey ... Read More
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Google Public Sector Vendor Profile
Google Public Sector Vendor Profile This IDC Vendor Profile highlights Google Public Sector's products and services including Mandiant's cybersecurity services. It provides a brief overview of Google Public Sector's products and services available to U.S. federal agencies and discusses the company's ... Read More
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Worldwide IT Leasing and Financing Forecast, 2023–2027: Economic Challenges Cloud Outlook for Top 25 Countries
Worldwide IT Leasing and Financing Forecast, 2023–2027: Economic Challenges Cloud Outlook for Top 25 Countries This IDC study provides guidance and revised forecasts for IT leasing, financing, and flexible consumption providers as they navigate the next stages of digital transformation."Overall, ent ... Read More
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IDC MaturityScape: Digital Infrastructure Operating Model 2.0
IDC MaturityScape: Digital Infrastructure Operating Model 2.0 This IDC study enables an organization to assess the competency and maturity of its digital infrastructure operating model in relation to its ability to support a digital enterprise. This IDC study is written to help CIOs and line-of-busi ... Read More
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Canadian IT Professional Services Forecast, 2023–2027
Canadian IT Professional Services Forecast, 2023–2027 This IDC study provides our 2023–2027 forecast for the Canadian IT professional services market."The IT professional services market performed comparatively well during the COVID-19 pandemic, but the gathering headwinds of economic and political ... Read More
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United Arab Emirates IT Services Market Forecast, 2022–2027
United Arab Emirates IT Services Market Forecast, 2022–2027 This IDC study provides an overview of the UAE's IT services industry in 2022 and forecasts IT services expenditure through 2027. It illustrates market size and distribution by foundation market and vertical market. The study also presents ... Read More
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IT's Role in Digital Employee Experience Transformation
IT's Role in Digital Employee Experience Transformation This IDC Perspective examines the importance of IT's involvement in the digital aspects of employee experience (EX) transformation. IDC found that the top priorities for employees to stay committed to their employers are centered on aspects of ... Read More
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