Category: IT Services
IT Services market research reports by IDC
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To Improve Client Outcomes, Services Providers Should Emphasize the Experience Aspect of Digital Projects
To Improve Client Outcomes, Services Providers Should Emphasize the Experience Aspect of Digital Projects This IDC Market Perspective highlights the importance of the digital experience related to digital products, services, and/or processes. An example of Tech Mahindra and its client, an American m ... Read More
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Using Data to Drive Improvements and Insights with IT Service Management and Enterprise Service Management
Using Data to Drive Improvements and Insights with IT Service Management and Enterprise Service Management This IDC Perspective discusses using data to drive improvements and insights with IT service management (ITSM) and enterprise service management (ESM). More organizations are moving to the next ... Read More
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Rethinking Servitization in the Aftermarket as Value Is a Moving Target
Rethinking Servitization in the Aftermarket as Value Is a Moving Target This IDC Market Perspective highlights the shift in the aftermarket to new service models and servitization. The document explores the industry dynamics and highlights some use cases. "As-a-service business models are enabling t ... Read More
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Channel Partner Business Model Evolution in South Africa, 2023
Channel Partner Business Model Evolution in South Africa, 2023 This IDC Market Perspective study — one of a series of IT services research program reports on channel partner-related trends in specific countries across the Middle East, Türkiye, and Africa — takes a detailed look at developments in th ... Read More
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European Data Replication and Protection Software Market Share, 2022: Buoyant Growth Reflecting the Role of Data Protection in Ransomware Resilience
European Data Replication and Protection Software Market Share, 2022: Buoyant Growth Reflecting the Role of Data Protection in Ransomware Resilience This IDC Market Share discusses trends and vendor dynamics in the data protection and replication software market in Europe.The 2022 European data repl ... Read More
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Generative AI Likely to Impact Ops and Developer Staff First
Generative AI Likely to Impact Ops and Developer Staff First This IDC Market Note presents data from a survey on generative AI adoption that IDC conducted in April 2023. "Generative AI is a game-changing technology that will, over time, influence and most likely alter any form of IT operations and d ... Read More
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Channel Partner Business Model Evolution in Kenya, 2023
Channel Partner Business Model Evolution in Kenya, 2023 This IDC Market Perspective report takes a detailed look at the latest developments in Kenya's channel partner ecosystem. It presents an overview of current channel partner business models and analyzes the various factors impacting both vendors ... Read More
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Managed Edge Services Market Assessment and Service Definition
Managed Edge Services Market Assessment and Service Definition This IDC Market Perspective refines the definition of managed edge services, scopes its key parameters, underlines market development, identifies key players, and highlights vertical use cases. In addition, this document provides recomm ... Read More
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CIOs Continue to Deliver Value in Troubled Times
CIOs Continue to Deliver Value in Troubled Times This IDC Perspective provides IT sourcing and procurement guidance for CIOs who are under pressure to deliver value in challenging macroeconomic times. According to Dr. Ron Babin, adjunct researcher, IDC, "Unpredictable economic times present both a c ... Read More
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IDC PlanScape: Governance, Leadership, Organizational, and Infrastructure Guidance in the Age of Permacrisis
IDC PlanScape: Governance, Leadership, Organizational, and Infrastructure Guidance in the Age of Permacrisis This IDC PlanScape is designed to help CIOs understand why the permacrisis demands new approaches to overseeing enterprise IT; what the dimensions, dynamics, and impacts of permacrisis are; w ... Read More
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Holistic Considerations for Internal Mobility
Holistic Considerations for Internal Mobility This IDC Perspective discusses holistic considerations for internal mobility. Dynamic skills evaluation and recognition prioritize matching talent to where organizational objectives and key results (OKRs) can best be met as the organization adapts to mee ... Read More
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Oracle Applications and Industry Analyst Summit: Close the Divide Between the Front and Back Offices
Oracle Applications and Industry Analyst Summit: Close the Divide Between the Front and Back Offices This IDC Market Note highlights some of the notable takeaways and themes noted by IDC's Enterprise Apps, HCM, and CX teams from the Oracle Applications and Industry Analyst Summit held on April 25, 2 ... Read More
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IDC PeerScape: Peer Insights for IT Value Amid Uncertainty
IDC PeerScape: Peer Insights for IT Value Amid Uncertainty This IDC PeerScape examines the practices of three IT leaders as they seek to deliver value in a challenging time. "In the current uncertain climate, IT leaders are under pressure to deliver value. However, successful CIOs will keep their ey ... Read More
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Google Public Sector Vendor Profile
Google Public Sector Vendor Profile This IDC Vendor Profile highlights Google Public Sector's products and services including Mandiant's cybersecurity services. It provides a brief overview of Google Public Sector's products and services available to U.S. federal agencies and discusses the company's ... Read More
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Worldwide IT Leasing and Financing Forecast, 2023–2027: Economic Challenges Cloud Outlook for Top 25 Countries
Worldwide IT Leasing and Financing Forecast, 2023–2027: Economic Challenges Cloud Outlook for Top 25 Countries This IDC study provides guidance and revised forecasts for IT leasing, financing, and flexible consumption providers as they navigate the next stages of digital transformation."Overall, ent ... Read More
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IDC MaturityScape: Digital Infrastructure Operating Model 2.0
IDC MaturityScape: Digital Infrastructure Operating Model 2.0 This IDC study enables an organization to assess the competency and maturity of its digital infrastructure operating model in relation to its ability to support a digital enterprise. This IDC study is written to help CIOs and line-of-busi ... Read More
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Canadian IT Professional Services Forecast, 2023–2027
Canadian IT Professional Services Forecast, 2023–2027 This IDC study provides our 2023–2027 forecast for the Canadian IT professional services market."The IT professional services market performed comparatively well during the COVID-19 pandemic, but the gathering headwinds of economic and political ... Read More
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United Arab Emirates IT Services Market Forecast, 2022–2027
United Arab Emirates IT Services Market Forecast, 2022–2027 This IDC study provides an overview of the UAE's IT services industry in 2022 and forecasts IT services expenditure through 2027. It illustrates market size and distribution by foundation market and vertical market. The study also presents ... Read More
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IT's Role in Digital Employee Experience Transformation
IT's Role in Digital Employee Experience Transformation This IDC Perspective examines the importance of IT's involvement in the digital aspects of employee experience (EX) transformation. IDC found that the top priorities for employees to stay committed to their employers are centered on aspects of ... Read More
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Worldwide Services Market Shares, 2022: Economic Recovery Slows Post-2021 High
Worldwide Services Market Shares, 2022: Economic Recovery Slows Post-2021 High This IDC study presents market shares for the worldwide services market for 2022 broken down into macromarkets (i.e., project-oriented services, managed services, and support services) and microregion (i.e., Americas, EME ... Read More
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European ERM Application Vendor Shares, 2022
European ERM Application Vendor Shares, 2022 This IDC study analyzes and sizes the Europe ERM applications market from 2020 to 2022 and provides vendor market shares. It segments the ERM applications market by functional market (eight functional markets), deployment model (PCS and on premises), and ... Read More
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Canadian Managed IT Services Market Shares, 2022: New Players on the Scene
Canadian Managed IT Services Market Shares, 2022: New Players on the Scene This IDC study reviews the top managed IT SPs in Canada across the five foundation markets."The managed IT services market in Canada performed better than expected in 2022. Some vendors capitalized on the market opportunity a ... Read More
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Asia/Pacific (Excluding Japan) Manufacturing IT Applications Forecast, 2022–2025
Asia/Pacific (Excluding Japan) Manufacturing IT Applications Forecast, 2022–2025 This IDC Market Forecast presents a five-year forecast for the Asia/Pacific (excluding Japan) (APEJ) manufacturing IT applications industry as of September 2020. It reviews and analyzes market context, including both dr ... Read More
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India Digital Dream Teams: The Tech Vendor Playbook for Gaining Mindshare with Decision Makers
India Digital Dream Teams: The Tech Vendor Playbook for Gaining Mindshare with Decision Makers This IDC study examines the digital readiness of the C-suite across India organizations and guides sales and marketing leaders of technology vendors. The guidance has been formulated based on the analysis ... Read More
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Sourcing Foundation Building Blocks: Part 1
Sourcing Foundation Building Blocks: Part 1 This IDC Perspective addresses the challenges facing a modern IT procurement team. Technology procurement practices are well known throughout the industry, but given there are no identified standards for practices or governance, they tend to be implemented ... Read More
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