Category: IT Services
IT Services market research reports by IDC
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ESG Training and Upskilling Grows in Importance as ESG Maturity Grows
ESG Training and Upskilling Grows in Importance as ESG Maturity Grows This IDC Market Perspective discusses how ESG training and upskilling grows in importance as ESG maturity grows. Embedding ESG and sustainability knowledge sets into every aspect of your organization is key to succeeding in your s ... Read More
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Japan Virtual Client Computing Market Shares, 2022: Toward a Landscape Concept
Japan Virtual Client Computing Market Shares, 2022: Toward a Landscape Concept This IDC Market Share analyzes the Japan virtual client computing market in 2022, presents the current situation of the market, and summarizes trends and market changes of leading vendors. For more information on the virt ... Read More
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IDC Canada's Digital Transformation Adoption Framework
IDC Canada's Digital Transformation Adoption Framework This IDC Perspective provides a framework for the adoption of digital transformation for large businesses in Canada. Canadian organizations and their technology partners can use the data presented in this document to assess the current competiti ... Read More
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Extending Services Beyond Print: Business and IT Consulting Services Help Guide European Customers Shifting to Digital Business
Extending Services Beyond Print: Business and IT Consulting Services Help Guide European Customers Shifting to Digital Business This IDC Market Note discusses why print service providers that are extending into adjacent and new solutions and services should also offer business and IT consulting. It ... Read More
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Sustainability Undercurrent at ServiceNow Knowledge 2023
Sustainability Undercurrent at ServiceNow Knowledge 2023 This IDC Market Note discusses ServiceNow's product and initiative announcements made during the ServiceNow Knowledge 2023 event that transpired May 15–18, 2023, in Las Vegas, Nevada. Sustainability, while not an overt focus of ServiceNow's Kn ... Read More
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Japan DX Professional Services Forecast, 2023–2027
Japan DX Professional Services Forecast, 2023–2027 This IDC Market Forecast summarizes the Japan digital business (DB) professional services market's performance in 2022 and the projections for the period 2023–2027 by four major technology segments (cloud, business analytics [BA)], enterprise mobili ... Read More
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IDC's Global CIO Advisory Board — A Conversation on Legacy Modernization
IDC's Global CIO Advisory Board — A Conversation on Legacy Modernization This IDC Perspective summarizes the discussion shared by IDC's CIO Advisory Board members in March 2023 on legacy modernization. During the discussion, Peter Marston from IDC presented data and expert insight to the CIOs based ... Read More
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IDC PeerScape: Practices to Successfully Implement Sustainability Initiatives for Asia/Pacific Enterprises
IDC PeerScape: Practices to Successfully Implement Sustainability Initiatives for Asia/Pacific Enterprises This IDC PeerScape explores three key practices of organizations in overcoming barriers in IT operations in the early stages of sustainability adoption. These are global best practices that IT ... Read More
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Japan CX/CRM Applications Forecast, 2023–2027
Japan CX/CRM Applications Forecast, 2023–2027 This IDC Market Forecast presents the actual revenue for the Japan customer experience (CX) software and customer relationship management (CRM) applications market in 2022 and the forecasts from 2023 to 2027."For the Japan CX software and CRM application ... Read More
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Findings from CEO Sentiment Surveys 2023
Findings from CEO Sentiment Surveys 2023 Despite a vigilant global consensus, Latin American CEOs and C-suites, usually resilient executives, are more optimistic; many of these business leaders believe it is essential to focus on being competitive and resilient to manage external economic and geopol ... Read More
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Top Takeaways from the AWS Public Sector Event
Top Takeaways from the AWS Public Sector Event This IDC Market Perspective provides an overview of the key takeaways from the recent AWS Public Sector event held June 7-8, 2023, in Washington, D.C. The event showcased numerous technological innovations relevant to public sector agencies. During the ... Read More
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What Is Green Accounting, and Why Should It Be on the Minds of the CFO?
What Is Green Accounting, and Why Should It Be on the Minds of the CFO? This IDC Perspective explores green accounting, and why it should be on the minds of the office of the CFO. With continued focus on sustainability from governments and companies, there is an increase in focus on developing and s ... Read More
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"Shift Left" Sustainability and Why It's Gaining Attention
"Shift Left" Sustainability and Why It's Gaining Attention This IDC Market Perspective discusses the concept of shift-left sustainability/software engineering and development that is sustainable by design. It explores why this topic is gaining importance to support future digital business strategies ... Read More
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To Improve Client Outcomes, Services Providers Should Emphasize the Experience Aspect of Digital Projects
To Improve Client Outcomes, Services Providers Should Emphasize the Experience Aspect of Digital Projects This IDC Market Perspective highlights the importance of the digital experience related to digital products, services, and/or processes. An example of Tech Mahindra and its client, an American m ... Read More
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Using Data to Drive Improvements and Insights with IT Service Management and Enterprise Service Management
Using Data to Drive Improvements and Insights with IT Service Management and Enterprise Service Management This IDC Perspective discusses using data to drive improvements and insights with IT service management (ITSM) and enterprise service management (ESM). More organizations are moving to the next ... Read More
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Rethinking Servitization in the Aftermarket as Value Is a Moving Target
Rethinking Servitization in the Aftermarket as Value Is a Moving Target This IDC Market Perspective highlights the shift in the aftermarket to new service models and servitization. The document explores the industry dynamics and highlights some use cases. "As-a-service business models are enabling t ... Read More
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Channel Partner Business Model Evolution in South Africa, 2023
Channel Partner Business Model Evolution in South Africa, 2023 This IDC Market Perspective study — one of a series of IT services research program reports on channel partner-related trends in specific countries across the Middle East, Türkiye, and Africa — takes a detailed look at developments in th ... Read More
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European Data Replication and Protection Software Market Share, 2022: Buoyant Growth Reflecting the Role of Data Protection in Ransomware Resilience
European Data Replication and Protection Software Market Share, 2022: Buoyant Growth Reflecting the Role of Data Protection in Ransomware Resilience This IDC Market Share discusses trends and vendor dynamics in the data protection and replication software market in Europe.The 2022 European data repl ... Read More
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Generative AI Likely to Impact Ops and Developer Staff First
Generative AI Likely to Impact Ops and Developer Staff First This IDC Market Note presents data from a survey on generative AI adoption that IDC conducted in April 2023. "Generative AI is a game-changing technology that will, over time, influence and most likely alter any form of IT operations and d ... Read More
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Channel Partner Business Model Evolution in Kenya, 2023
Channel Partner Business Model Evolution in Kenya, 2023 This IDC Market Perspective report takes a detailed look at the latest developments in Kenya's channel partner ecosystem. It presents an overview of current channel partner business models and analyzes the various factors impacting both vendors ... Read More
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Managed Edge Services Market Assessment and Service Definition
Managed Edge Services Market Assessment and Service Definition This IDC Market Perspective refines the definition of managed edge services, scopes its key parameters, underlines market development, identifies key players, and highlights vertical use cases. In addition, this document provides recomm ... Read More
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CIOs Continue to Deliver Value in Troubled Times
CIOs Continue to Deliver Value in Troubled Times This IDC Perspective provides IT sourcing and procurement guidance for CIOs who are under pressure to deliver value in challenging macroeconomic times. According to Dr. Ron Babin, adjunct researcher, IDC, "Unpredictable economic times present both a c ... Read More
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IDC PlanScape: Governance, Leadership, Organizational, and Infrastructure Guidance in the Age of Permacrisis
IDC PlanScape: Governance, Leadership, Organizational, and Infrastructure Guidance in the Age of Permacrisis This IDC PlanScape is designed to help CIOs understand why the permacrisis demands new approaches to overseeing enterprise IT; what the dimensions, dynamics, and impacts of permacrisis are; w ... Read More
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Holistic Considerations for Internal Mobility
Holistic Considerations for Internal Mobility This IDC Perspective discusses holistic considerations for internal mobility. Dynamic skills evaluation and recognition prioritize matching talent to where organizational objectives and key results (OKRs) can best be met as the organization adapts to mee ... Read More
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Oracle Applications and Industry Analyst Summit: Close the Divide Between the Front and Back Offices
Oracle Applications and Industry Analyst Summit: Close the Divide Between the Front and Back Offices This IDC Market Note highlights some of the notable takeaways and themes noted by IDC's Enterprise Apps, HCM, and CX teams from the Oracle Applications and Industry Analyst Summit held on April 25, 2 ... Read More
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