Category: IT Services
IT Services market research reports by IDC
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Worldwide Identity and Access Management Forecast, 2023–2027
Worldwide Identity and Access Management Forecast, 2023–2027 This IDC study provides a forecast for worldwide identity and access management market for 2023–2027."As IDC predicted, vendors are building broader platform offerings and attracting new user investments," said Jay Bretzmann, research vic ... Read More
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How More Automation in IT Service Management Makes User Experience More Important than Ever
How More Automation in IT Service Management Makes User Experience More Important than Ever This IDC Market Perspective discusses how tech support leaders turn to automation and AI to support complex technology without staff increases. Tech support leaders report that automation and AI features in ... Read More
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Implications of the xOps Survey for Virtualization Vendors
Implications of the xOps Survey for Virtualization Vendors This IDC Market Perspective highlights the implications of the xOps survey for virtualization vendors. As the population and skill set of IT operations shifts, virtual client computing and related technologies will have to adapt to a new gen ... Read More
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Generative AI in IT Service Management: Guidance and New Developments in 3Q23
Generative AI in IT Service Management: Guidance and New Developments in 3Q23 This IDC Perspective discusses generative artificial intelligence (GenAI) guidance and specific announcements related to IT service management (ITSM). As organizations increasingly explore GenAI, IT operations is one of t ... Read More
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Executive Interview With the Regional Director of IT for the Island of Madeira
Executive Interview With the Regional Director of IT for the Island of Madeira This IDC Perspective discusses how islands can become leaders in digital innovation and effective sandboxes to pilot and then scale new and emerging technologies from 5G to digital twins. IDC research highlights several f ... Read More
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Site Reliability Engineering: Establishing a Foundation for Maturity and Understanding SLIs and SLOs
Site Reliability Engineering: Establishing a Foundation for Maturity and Understanding SLIs and SLOs This IDC Perspective provides considerations for establishing a site reliability engineering (SRE) team and suggests key practices for maturing SRE teams and creating and understanding SLIs and SLOs. ... Read More
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Why Infrastructure and Platform Engineering Teams Should Be a Strategic Investment for C-Suite Leaders
Why Infrastructure and Platform Engineering Teams Should Be a Strategic Investment for C-Suite Leaders This IDC Market Note provides an overview on infrastructure and platform engineering teams and how IT executive teams utilize the practices to deliver improved developer (and customer) experiences, ... Read More
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The Four Value Pillars: Measuring and Communicating IT Operations Business Value with the C-Suite
The Four Value Pillars: Measuring and Communicating IT Operations Business Value with the C-Suite This IDC Market Note analyzes the four major pillars of business value that IT operations executives can use to measure and report on the progress and success of their initiatives in business terms. CIO ... Read More
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Innovation and Adaptation: TCS Analyst Day 2023
Innovation and Adaptation: TCS Analyst Day 2023 This IDC Perspective discusses Tata Consultancy Services' (TCS') 2023 Analyst Day, which covered topics ranging from new applications of generative AI to the firm's strategic partnerships and growth plans. This event showcased the wide range of service ... Read More
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Worldwide IT Operations Management Software Market Shares, 2022: Steady Growth Despite Economic Headwinds
Worldwide IT Operations Management Software Market Shares, 2022: Steady Growth Despite Economic Headwinds This IDC study provides insight into the worldwide IT operations management (ITOM) software market for 2022, including total revenue, top vendor market share, and growth rates. The study also in ... Read More
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Why You Shouldn't Fire Your CDO
Why You Shouldn't Fire Your CDO This IDC Perspective summarizes findings from the 17th annual Chief Data Officer and Information Quality (CDOIQ) Symposium held in July 2023 and provides guidance on the role and skills of the chief data officer (CDO). "CDOs are often tasked with the impossible — fixi ... Read More
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Changing Perspectives on the Frontline Worker: The Impact of Technology, Skills, and Automation
Changing Perspectives on the Frontline Worker: The Impact of Technology, Skills, and Automation This IDC Perspective offers a forward-thinking approach for enterprises to recognize the importance of technology for their frontline workforce. Frontline workers often face unique technological and organ ... Read More
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Network Observability: Driving Tactical and Strategic Gains
Network Observability: Driving Tactical and Strategic Gains This IDC Perspective discusses how network observability solutions represent the next generation of network management and serve as the right match at the right time for the hyper-connected digital business model. Continual and comprehensiv ... Read More
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Software-Defined Industrial Automation: An Update
Software-Defined Industrial Automation: An Update This IDC Perspective provides an update on the state of software-defined industrial automation. There have been many transformational shifts in industrial operations over the years. The current shift has been largely about extraction and use of opera ... Read More
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Changing Roles in IT Service Management and Operations: In 2023, Who Is IT and What Services Are They Managing?
Changing Roles in IT Service Management and Operations: In 2023, Who Is IT and What Services Are They Managing? This IDC Market Perspective explores trends in workers' backgrounds and expectations, as well as where artificial intelligence (AI) can fill certain roles. Technology is integrated into bu ... Read More
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Turning Challenges into Success — Mainframe App Modernization Offers Opportunities for IT Services Providers
Turning Challenges into Success — Mainframe App Modernization Offers Opportunities for IT Services Providers Mainframe applications have long been the backbone of many European organizations, playing a key role in critical business processes. However, the technological landscape is evolving rapidly, ... Read More
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IDC PlanScape: Infrastructure Architecture
IDC PlanScape: Infrastructure Architecture This IDC PlanScape details the importance of infrastructure architecture."Most of the time, when people think about infrastructure, they just see boxes and lines; in its simplest form, that is a true depiction, but infrastructure needs to be the dial tone o ... Read More
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Trading Places: Managing CIO/CFO Mindsets Through Hypothetical Role Reversals and a "Systems Thinking" Approach
Trading Places: Managing CIO/CFO Mindsets Through Hypothetical Role Reversals and a "Systems Thinking" Approach This IDC Perspective discusses how to manage CIO/CFO mindsets through hypothetical role reversals and a "systems thinking" approach. The concept of switching a CFO with a CIO and vice vers ... Read More
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There Will Never Be Enough IT Skills: CIOs Must Innovate, Part 1 — North America
There Will Never Be Enough IT Skills: CIOs Must Innovate, Part 1 — North America This IDC Perspective discusses the need for CIOs to find and retain qualified IT professionals. CIOs are facing increasing demand for IT staff required to deliver digital transformation projects. Declining numbers of c ... Read More
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TCS Focuses on Digital-First Strategies for Travel and Hospitality Industry to Balance Innovation and Flexibility
TCS Focuses on Digital-First Strategies for Travel and Hospitality Industry to Balance Innovation and Flexibility This IDC Market Note evaluates the Tata Consulting Services (TCS) Analyst Day that took place in Boston on June 13, 2023. This document examines how TCS is applying its broader corporate ... Read More
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IDC's New Industry Framework, Definitions, and Transition Plan
IDC's New Industry Framework, Definitions, and Transition Plan This IDC Market Perspective provides a detailed description of IDC's new worldwide industry taxonomy. It should be viewed as a guide to help navigate the transition from the old taxonomy to the new framework. Technology suppliers may uti ... Read More
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European IT Services Market Share, 2022: Digital Business and Cloud-Related Initiatives Fuel Growth
European IT Services Market Share, 2022: Digital Business and Cloud-Related Initiatives Fuel Growth This IDC Market Share study examines how the market shares of the largest IT services providers in Europe evolved in 2022. It further analyzes market developments and dynamics during the year."The Eur ... Read More
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Worldwide and U.S. Systems Integration Services Forecast, 2023-2027
Worldwide and U.S. Systems Integration Services Forecast, 2023-2027 This IDC study presents the worldwide and U.S. systems integration services market by major regions. A historical sizing and forecast are provided, beginning in 2021 and extending through 2027. The total worldwide market is assessed ... Read More
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IDC Europe Sustainable Strategies and Technologies Index for Software Providers: Sage Group Profile
IDC Europe Sustainable Strategies and Technologies Index for Software Providers: Sage Group Profile This IDC Vendor Profile presents Sage's performance against 130+ parameters contained in IDC's European Sustainable Strategies and Technologies (ESST) Index for software vendors. It identifies the are ... Read More
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IDC PlanScape: Deep Automation to Automate Business Decisions
IDC PlanScape: Deep Automation to Automate Business Decisions This IDC PlanScape describes the process of leveraging deep automation for solving complex business problems.Robert Multhaup, adjunct research analyst for IDC's IT Executive Programs (IEP), states, "AI needs to solve real business proble ... Read More
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