Category: Outsourcing
Outsourcing market research reports by IDC
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Türkiye IT Services Market Share, 2023: IT Services Market Remains Stable Despite Macroeconomic Challenges
Türkiye IT Services Market Share, 2023: IT Services Market Remains Stable Despite Macroeconomic Challenges This IDC Market Share study reviews the top 10 IT service providers in Türkiye. Market shares are derived from information collected from IT service providers, as well as from additional IDC pr ... Read More
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Outsourcing the Management of Sovereign Clouds: What European IT Buyers Need to Know
Outsourcing the Management of Sovereign Clouds: What European IT Buyers Need to Know The IDC Perspective explores the rising demand for sovereign cloud solutions in Europe and the growing trend of outsourcing the management of these solutions to third-party service providers. It highlights the criti ... Read More
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GenAI's Impact on IDC's Services Markets
GenAI's Impact on IDC's Services Markets This IDC Market Perspective addresses the impacts of AI and GenAI on IDC's services markets, allowing service providers to understand the opportunities and challenges in delivering services in the current environment."AI and generative AI will have different ... Read More
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The Growth and Transformation of Global Business Services
The Growth and Transformation of Global Business Services This IDC Perspective explains why organizations consider moving from shared services to global business services (GBS). Shared services are typically centralized units that provide one or a handful of processes for an organization, while GBS ... Read More
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Worldwide Managed Cloud Services Deal Penetration for the IT Outsourcing Services Market, 2019–2023
Worldwide Managed Cloud Services Deal Penetration for the IT Outsourcing Services Market, 2019–2023 This IDC Market Perspective discusses the worldwide managed cloud services deal penetration in the IT outsourcing (ITO) services market for 2019–2023."The collective impact of changing customer needs ... Read More
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The Acquisition of Datacentrix by Convergence Partners: Implications for the IT Services Market in South Africa
The Acquisition of Datacentrix by Convergence Partners: Implications for the IT Services Market in South Africa This IDC Market Note provides IDC's key opinions and impressions of Datacentrix's acquisition by Convergence Partners in July 2024. "Through this acquisition, Datacentrix has an opportunit ... Read More
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Worldwide Managed Cloud Services Forecast, 2024–2028: An Extraction View of Technology Outsourcing Services Markets
Worldwide Managed Cloud Services Forecast, 2024–2028: An Extraction View of Technology Outsourcing Services Markets This IDC study provides IDC's forecast and spending for the worldwide managed cloud services (MCS) market across eight major regions for the 2024–2028 forecast period. IDC views manage ... Read More
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Worldwide and U.S. IT Outsourcing Services Market Shares, 2023: Top 10 Worldwide and U.S. IT Outsourcers
Worldwide and U.S. IT Outsourcing Services Market Shares, 2023: Top 10 Worldwide and U.S. IT Outsourcers This IDC study highlights how the landscape of IT outsourcers and managed service providers (SPs) is evolving as players are utilizing different strategies to either maintain leadership or climb ... Read More
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Canadian Infrastructure Outsourcing Services Forecast, 2024-2028
Canadian Infrastructure Outsourcing Services Forecast, 2024-2028 This IDC study provides IDC's forecast for the Canadian infrastructure outsourcing services market for 2024–2028. It is an update of the previous forecast published in Canadian Infrastructure Outsourcing Services Forecast, 2023–2027 ( ... Read More
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CFOs Moving Away from Outsourcing and Coring Up Their Operations to Financial Shared Service Centers/Organizations: The Strategy — What's Important to Consider and the Value
CFOs Moving Away from Outsourcing and Coring Up Their Operations to Financial Shared Service Centers/Organizations: The Strategy — What's Important to Consider and the Value This IDC Perspective discusses why CFOs are starting to bring back in-house outsourced financial processes and the creation of ... Read More
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European Services Market Forecast, 2023-2028
European Services Market Forecast, 2023-2028 This IDC Market Forecast provides an analysis of the services market in Central and Eastern Europe (CEE) and Western Europe (WE) in 2023 and forecasts expenditure through 2028. It is based on IDC's Semiannual Services Tracker, which was updated in April 2 ... Read More
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Canadian Application Outsourcing Services Forecast, 2024–2028
Canadian Application Outsourcing Services Forecast, 2024–2028 This IDC study provides IDC's forecast for the Canadian application outsourcing services market for 2024–2028. "After a phenomenal year of market activity in 2022, the application outsourcing market witnessed a reduction in growth over 2 ... Read More
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Worldwide Services Market Shares, 2023: Market Remains Steady Despite Economic Uncertainties
Worldwide Services Market Shares, 2023: Market Remains Steady Despite Economic Uncertainties This IDC study presents market shares for the worldwide business and IT services market for 2023 broken down into macromarkets (i.e., project-oriented services, managed services, and support services) and mi ... Read More
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IDC's Top 100 Worldwide Outsourcing-Managed Services Deals of 2021–2023 Update
IDC's Top 100 Worldwide Outsourcing-Managed Services Deals of 2021–2023 Update This IDC Market Perspective provides an overview analysis of the top 100 worldwide outsourcing-managed services deals in 2023 as well as trending analysis of these deals for 2021–2023."There are fundamental shifts in ente ... Read More
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Worldwide and U.S. IT Outsourcing Services Forecast, 2024–2028
Worldwide and U.S. IT Outsourcing Services Forecast, 2024–2028 This IDC study provides IDC's forecast and spending for the worldwide and U.S. IT outsourcing services market for the 2024–2028 period. This study also updates the previous forecast published in Worldwide and U.S. IT Outsourcing Service ... Read More
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Asia/Pacific (Excluding Japan) Application Management Services Forecast, 2023–2027
Asia/Pacific (Excluding Japan) Application Management Services Forecast, 2023–2027 This IDC study provides the revenue forecast for the APEJ AMS market for the 2023–2027 period. It includes advice for application management SPs, an analysis of the key market and industry trends by the importing mark ... Read More
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Managed Cloud Services and Multicloud Operating Models
Managed Cloud Services and Multicloud Operating Models This IDC Market Perspective provides insight into buyer expectations of the benefits and challenges when utilizing managed SPs to support client use of a multicloud operating model, which involves deployment of the same process (e.g., DevOps, re ... Read More
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Defining the Enterprise Managed Network and Communications Services Market
Defining the Enterprise Managed Network and Communications Services Market This IDC Market Perspective details the components and definitions of the managed network and communications services market in Europe across four domains: WAN, LAN, UC&C, and network security. It also outlines managed se ... Read More
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South Africa IT Services Market Share, 2022: Competitive Landscape in the Digital Business Era
South Africa IT Services Market Share, 2022: Competitive Landscape in the Digital Business Era This IDC Market Share study reviews the top IT services providers in South Africa taken from the IDC Worldwide Services Tracker. Market shares are derived from information collected from IT and business se ... Read More
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PwC Middle East Analyst Day, 2023: PwC Middle East Is Transforming the Middle East Through Innovation, Growth, and Digital Leadership
PwC Middle East Analyst Day, 2023: PwC Middle East Is Transforming the Middle East Through Innovation, Growth, and Digital Leadership This IDC Market Note provides IDC's key opinions and impressions of the PwC Middle East Analyst Day, held exclusively for IDC on September 15, 2023. "PwC Middle East' ... Read More
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Worldwide Services Forecast Update, 2023–2027
Worldwide Services Forecast Update, 2023–2027 This IDC study updates the 2023–2027 market sizing and growth rates for the worldwide services market."Economic downturn and inflation remain the biggest challenges to IT spending by organizations, likely resulting in services growth in the low single di ... Read More
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IDC Perspective: Communications and Belonging — New Frontiers for Rewards and Recognition
IDC Perspective: Communications and Belonging — New Frontiers for Rewards and Recognition This IDC Perspective looks at how modern recognition systems build digital communities across the workforce enabling organizations to understand how employees are networking, assembling, relating, and connectin ... Read More
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Holistic Considerations for Internal Mobility
Holistic Considerations for Internal Mobility This IDC Perspective discusses holistic considerations for internal mobility. Dynamic skills evaluation and recognition prioritize matching talent to where organizational objectives and key results (OKRs) can best be met as the organization adapts to mee ... Read More
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Oracle Applications and Industry Analyst Summit: Close the Divide Between the Front and Back Offices
Oracle Applications and Industry Analyst Summit: Close the Divide Between the Front and Back Offices This IDC Market Note highlights some of the notable takeaways and themes noted by IDC's Enterprise Apps, HCM, and CX teams from the Oracle Applications and Industry Analyst Summit held on April 25, 2 ... Read More
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From Great Resignation to Tech Layoffs: A European Perspective on IT Employment and Skills
From Great Resignation to Tech Layoffs: A European Perspective on IT Employment and Skills This IDC Market Note looks at what recent layoffs within tech companies mean for the war for IT talent in Europe. While we have been used to seeing the tech industry being on massive hiring spree, 2022 and int ... Read More