Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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IDC Perspective: The Current Asia/Pacific (Including Japan) Landscape Concerning Identity Governance and Administration
IDC Perspective: The Current Asia/Pacific (Including Japan) Landscape Concerning Identity Governance and Administration This IDC Perspective highlights the complexity and diversity of data privacy and regulatory frameworks in the Asia/Pacific (including Japan) (APJ) region, emphasizing the increasin ... Read More
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IDC's Global CIO Advisory Board — Making Sustainability Real for the CIO
IDC's Global CIO Advisory Board — Making Sustainability Real for the CIO This IDC Perspective summarizes IDC's Global CIO Advisory Board discussion on sustainability strategies, particularly in the age of AI everywhere. Speakers included chief sustainability officer, human rights officer, and head o ... Read More
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CX Practices from Leading Organizations Show That a Focus on Customer Experience Does Indeed Drive Business Value
CX Practices from Leading Organizations Show That a Focus on Customer Experience Does Indeed Drive Business Value This IDC Perspective highlights industry-leading customer experience (CX) themes from IDC's 2023 Future of Customer Experience awards. Companies featured as the winner and runners-up dem ... Read More
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Network Detection and Response Explained for the IT Tech Buyer
Network Detection and Response Explained for the IT Tech Buyer This IDC Perspective explains why network detection and response (NDR) platforms are an important addition to businesses that operate their own security operations. IDC believes that organizations of any size would receive excellent val ... Read More
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IDC PeerScape: Practices to Optimize Inventory Across Omni-Channel Retail
IDC PeerScape: Practices to Optimize Inventory Across Omni-Channel Retail This IDC PeerScape is one of a two-part series that aims to home in on specific practices retailers can enable through improved processes and technology to improve customer experience, profitability, and sustainability outcom ... Read More
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Corporate Strategy: Keys to Success from the Office of the CFO
Corporate Strategy: Keys to Success from the Office of the CFO This IDC Perspective discusses the importance of corporate strategy to not only the company but also the office of the CFO. The document discloses what can happen when there is a lack of corporate strategy. It provides the process outlin ... Read More
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Overview of Financial Performance Metrics That Matter for Services Industry
Overview of Financial Performance Metrics That Matter for Services Industry This IDC Market Perspective provides an overview of financial metrics that matter for the services industry. As the saying goes "What gets measured, gets managed." Choosing the right set of metrics can bridge the gap between ... Read More
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Navigating the Evolving ESG Reporting Landscape — A Guide to Compliance in the Face of Regulatory Changes in 2024
Navigating the Evolving ESG Reporting Landscape — A Guide to Compliance in the Face of Regulatory Changes in 2024 The IDC Perspective discusses the evolving landscape of environmental, social, and governance (ESG) reporting, highlighting the impact of regulatory changes on businesses. It emphasizes ... Read More
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Digital Payments in Retail: Streamlining the Omni-Channel Customer Journey
Digital Payments in Retail: Streamlining the Omni-Channel Customer Journey This IDC Perspective explores the transformative impact of digital payment methods on the retail landscape, delving into the widespread adoption of existing and emerging technologies, their implications for consumer behavior, ... Read More
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The Professional Services Opportunity in Low Code/No Code
The Professional Services Opportunity in Low Code/No Code This IDC Market Perspective discusses low-code/no-code technology and the role of the professional services provider. This document uses findings from both IDC's 2023 Digital Transformation Professional Services Survey and IDC's 2023 Services ... Read More
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Under Construction: AI for Disaster Recovery and Business Continuity
Under Construction: AI for Disaster Recovery and Business Continuity The IDC Perspective discusses the integration of artificial intelligence (AI) in disaster recovery and business continuity processes. It highlights the potential of AI in enhancing these processes, including developing runbooks, o ... Read More
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Finance Transformation: Company Financial Policy Will Need to Be Revamped
Finance Transformation: Company Financial Policy Will Need to Be Revamped This IDC Perspective discusses the essential financial policies and why they are important, how often to review/revamp them, and how they relate to finance transformation. This document also discusses current trends or topics ... Read More
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Tax Authorities Are Inspecting Intercompany Transactions, More Specifically Transfer Pricing — Can Technology Alleviate the Problem?
Tax Authorities Are Inspecting Intercompany Transactions, More Specifically Transfer Pricing — Can Technology Alleviate the Problem? This IDC Perspective discusses about tax authorities regarding the implications of transfer pricing. These discussions encompass intercompany transactions, which invol ... Read More
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Exploring Use Cases for Managed Extended Detection and Response Solutions
Exploring Use Cases for Managed Extended Detection and Response Solutions This IDC Perspective explores a myriad of different use cases for managed extended detection and response (MXDR) services and provides insights to what technology buyers should be mindful of prior to adoption. MXDR represents ... Read More
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IDC PeerScape: Lessons Learned for Creating an Agile Decision-Making Framework
IDC PeerScape: Lessons Learned for Creating an Agile Decision-Making Framework This IDC PeerScape delves into how three IT leaders are building an agile digital decision-making framework within the IT scope, by focusing on the following practices:Ensuring key decision-makers develop expertise in man ... Read More
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IDC PeerScape: Practices to Improve Operational Efficiency
IDC PeerScape: Practices to Improve Operational Efficiency This IDC PeerScape discusses the practices to improve operational efficiency."When you simplify what you've got, where you execute, what you do, and how you execute, you not only have achieved more operational efficiencies (better, faster, a ... Read More
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Retail Is a Tech Lighthouse: Views from NRF 2024
Retail Is a Tech Lighthouse: Views from NRF 2024 This IDC Perspective discusses the National Retail Federation's (NRF's) Big Show and Expo 2024, emphasizing the significant role of technology in digitizing and automating retail business to keep pace with consumers' omni-channel shopping needs. The N ... Read More
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POS and Payments: Hot Topics and Tech Trends from NRF 2024
POS and Payments: Hot Topics and Tech Trends from NRF 2024 This IDC Perspective highlights the key takeaways from the National Retail Federation (NRF) 2024: Retail's Big Show focused on the strategic importance of new point-of-sale (POS) and payment offerings in enhancing omni-channel customer exper ... Read More
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Back to the Future: The B2C Digital Commerce Platform Renaissance
Back to the Future: The B2C Digital Commerce Platform Renaissance This IDC Perspective delves into the dynamic evolution of digital commerce, highlighting the transition from monolithic platforms to today's highly extensible, modular SaaS solutions. The discussion underscores the significance of se ... Read More
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ServiceNow Announcements: Showing Intertwined Strategies for GenAI and Partnerships
ServiceNow Announcements: Showing Intertwined Strategies for GenAI and Partnerships This IDC Market Note discusses ServiceNow's generative AI strategy as expressed through its announcement of various partnerships. The document discusses ServiceNow's partnerships aimed at integration of GenAI into it ... Read More
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The Digital Business CISO: CISO Skills Evolve to Embrace a New Reality
The Digital Business CISO: CISO Skills Evolve to Embrace a New Reality The CISO (Chief Information Security Officer) is thought of as a cybersecurity expert. While that is most certainly a requirement of the role, it is simply not enough anymore. As IT has changed, so have the requirements of the CI ... Read More
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European Challenges of Xerox's Reinvention
European Challenges of Xerox's Reinvention This IDC Market Note provides the latest update on Xerox's strategy and goals, with a renewed focus on strengthening ties with existing customers through continued print services and requirements for digital and IT services. IDC also examines the challenges ... Read More
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IDC PlanScape: Experience-Orchestrated Business to Deliver Differentiated Value Outcomes
IDC PlanScape: Experience-Orchestrated Business to Deliver Differentiated Value Outcomes This IDC PlanScape is intended to explain the concept and importance of deriving experience value and the experience-orchestrated applications aiding IT buyers and executives along their journey to becoming a di ... Read More
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The Value of an Experience-Orchestrated Business
The Value of an Experience-Orchestrated Business This IDC Perspective introduces the concept of an experience-orchestrated (X-O) business, which aims to deliver shared experience value powered by intelligence. It emphasizes the need for organizations to evolve from siloed digital transformations to ... Read More
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IT Asset Management: Modern Enterprise Practices, Benefits, and Challenges
IT Asset Management: Modern Enterprise Practices, Benefits, and Challenges This IDC Perspective discusses the importance of IT asset management (ITAM) in modern enterprises, highlighting its benefits and challenges. It presents findings from a survey conducted by IDC, revealing that ITAM significant ... Read More
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