Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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People-Centric Innovation in Cities and Communities: The Case of Leeuwarden Municipality
People-Centric Innovation in Cities and Communities: The Case of Leeuwarden Municipality This IDC Perspective analyzes the approach to technology innovation of the Leeuwarden municipality in the Netherlands' Friesland region. "Leeuwarden adopted a bottom-up approach to innovation that looks at the r ... Read More
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IDC PeerScape: Peer Insights to Adopt Experience-Orchestrated Applications
IDC PeerScape: Peer Insights to Adopt Experience-Orchestrated Applications This IDC PeerScape describes three practices to help organizations address these challenges, accelerating adoption and improving value realization for X-O applications."X-O applications can deliver a seamless experience, even ... Read More
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A Deeper Look at VOC 2.0 and Unstructured Data
A Deeper Look at VOC 2.0 and Unstructured Data This IDC Perspective highlights the potential improvements in VOC implementations, emphasizing the importance of real-time personalized customer experiences. VOC practitioners are encouraged to leverage unstructured data alongside structured data to gai ... Read More
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Skills for the AI/Generative AI Era in Latin America
Skills for the AI/Generative AI Era in Latin America This IDC Perspective explores the challenges and opportunities in Latin America’s workforce that is marked by skill shortages and AI’s transformative influence. It underscores the need for collaboration to develop clear AI strategies, invest in wo ... Read More
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KPIs and Metrics That Need to Be Assessed During Finance Transformation
KPIs and Metrics That Need to Be Assessed During Finance Transformation This IDC Perspective discusses KPIs and metrics that need to be assessed during finance transformation. It is more and more essential for BI tools and metrics/KPI dashboards to be implemented in the office of the CFO. BI tools ... Read More
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IDC PeerScape: Peer Insights for Deploying Container Data and Infrastructure Management Software
IDC PeerScape: Peer Insights for Deploying Container Data and Infrastructure Management Software This IDC PeerScape highlights the experiences that some organizations had while deploying container data and infrastructure management solutions and the knowledge they gained."To deploy critical applicat ... Read More
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IDC PeerScape: Practices to Improve Team Management in Centers of Excellence
IDC PeerScape: Practices to Improve Team Management in Centers of Excellence This IDC PeerScape explores several examples of how successful organizations developed centers of excellence that met or exceeded expectations and how they addressed the challenges surrounding COEs. It examines how each org ... Read More
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Siemens Realize LIVE and Automate 2024: An Industry Update on IT/OT Convergence
Siemens Realize LIVE and Automate 2024: An Industry Update on IT/OT Convergence This IDC Market Note discusses the trends revealed in industry events in May 2024. The events covered are Automate 2024 and Siemens Realize LIVE 2024. The trends highlight and validate trends previously identified by ID ... Read More
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Managing Hybrid Cloud: Considerations for European IT Buyers when Selecting Managed Service Providers
Managing Hybrid Cloud: Considerations for European IT Buyers when Selecting Managed Service Providers This IDC Perspective underscores the importance of selecting the right managed service partner to navigate the complexities of hybrid cloud management. It emphasizes the need for expertise, a unifie ... Read More
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European B2B Use Smartphone Forecast, 2023–2028
European B2B Use Smartphone Forecast, 2023–2028 This IDC Market Forecast presents a five-year forecast for Western European shipments of B2B smartphones by operating system, user type (consumer and commercial), and generation (4G, and 5G). It is part of IDC's ongoing research tracking mobile devices ... Read More
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IDC PeerScape: Practices to Improve Workforce Experience with Unified Platform Strategies in Hospitality and Travel
IDC PeerScape: Practices to Improve Workforce Experience with Unified Platform Strategies in Hospitality and Travel This IDC PeerScape looks at how leading hospitality and travel brands have successfully applied unified platform strategies to achieve business objectives while engaging and empowering ... Read More
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IDC PlanScape: NIS 2 Compliance Readiness
IDC PlanScape: NIS 2 Compliance Readiness This IDC PlanScape offers actionable tips on how enterprises can prepare for NIS 2 compliance and which steps they should be taking now to ensure they are as ready as possible to comply with NIS 2 when it takes full effect."NIS 2 represents much more than a ... Read More
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The What, Where, How, and Why of Financial Data Management in Today's Capital Markets
The What, Where, How, and Why of Financial Data Management in Today's Capital Markets This IDC Perspective explores the financial data management themes of data governance, data quality, and data security in the context of evolving data infrastructure and architecture choices and market dynamics. Te ... Read More
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IDC PlanScape: Managed Digital Identity Services
IDC PlanScape: Managed Digital Identity Services This IDC PlanScape focuses specifically on managed digital identity services. It discusses the why, what, and how of instituting a managed digital identity service for the enterprise."This IDC study looks at important aspects and process plans for man ... Read More
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Worldwide Services Forecast, 2024-2028
Worldwide Services Forecast, 2024-2028 This IDC study details the 2024–2028 market sizing and growth rates for the worldwide services market. This market is broken down into two major views. The first is the macromarket view, which segments the services market into three macromarkets (project-orient ... Read More
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EU AI Act: Summary of Potential Impacts on Digital Commerce, Experience Software, and CX Process Design
EU AI Act: Summary of Potential Impacts on Digital Commerce, Experience Software, and CX Process Design This IDC Perspective provides a comprehensive overview of the EU AI Act, detailing its phased implementation, compliance requirements, and penalties for noncompliance. Scheduled to take effect in ... Read More
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2024 Hannover Messe: Main Sustainability Takeaways for Manufacturers
2024 Hannover Messe: Main Sustainability Takeaways for Manufacturers This IDC Perspective outlines key sustainability themes from Hannover Messe, the world's largest industrial automation fair, with more than 4,000 exhibitors showcasing their vision and cutting-edge solutions to drive sustainable ma ... Read More
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Canadian Managed IT Services Market Shares, 2023: Consolidation in a Slow Growth Market
Canadian Managed IT Services Market Shares, 2023: Consolidation in a Slow Growth Market This IDC study reviews the top managed IT SPs in Canada across the five foundation markets."The managed IT services market in Canada witnessed a reduction in growth in 2023. Cut back in enterprise spending impact ... Read More
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IDC PeerScape: Practices to Empower Industry Ecosystems
IDC PeerScape: Practices to Empower Industry Ecosystems This IDC PeerScape discusses three challenges and associated best practices intended to guide organizations of any size while they expand their ecosystems as part of becoming a digital-first organization."The move to more open, extended, pan-in ... Read More
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IDC PlanScape: Strategic Portfolio Definition, Management, and Balancing
IDC PlanScape: Strategic Portfolio Definition, Management, and Balancing This IDC PlanScape proposes and discusses ways in which organizations can define IT portfolios aligned with strategy and manage these portfolios in a more holistic way in response to changes in priorities or any other internal ... Read More
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IDC PlanScape: Foundational Models for Successful GenAI Adoption in National Government
IDC PlanScape: Foundational Models for Successful GenAI Adoption in National Government This IDC PlanScape focuses on ways national government agencies can better ensure the success of deploying GenAI by adhering to a responsible artificial intelligence (AI) policy, ensuring that employees have appr ... Read More
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France Creates a Digital Campus to Accelerate Civil Servants' Upskilling
France Creates a Digital Campus to Accelerate Civil Servants' Upskilling This IDC Market note discusses how governments across the globe, including in France, are prioritizing digital transformation to meet evolving citizen needs and align with private sector services. France's civil servants face a ... Read More
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IDC PlanScape: IoT/RFID for Condition Intelligence in the Perishables Supply Chain
IDC PlanScape: IoT/RFID for Condition Intelligence in the Perishables Supply Chain This IDC PlanScape addresses how Internet of Things (IoT)/Ambient IoT and radio frequency identification (RFID) technology, when combined with connectivity networks that allow transmission of temperature and humidity ... Read More
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Asia/Pacific IT Services Market Forecast, 2023–2028
Asia/Pacific IT Services Market Forecast, 2023–2028 This IDC study provides the revenue forecast for the APEJ IT services market for the 2023–2028 period. It includes advice for IT SPs, an analysis of the key market and industry trends by the importing market, key market drivers and inhibitors, and ... Read More
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Japan Public IT Cloud Services Forecast, 2024–2028
Japan Public IT Cloud Services Forecast, 2024–2028 This IDC Market Forecast is a qualitative and quantitative analyses of the Japan public cloud services market based on information collected through late January 2024.In the Japan market, public cloud services are becoming more prevalent, and migrat ... Read More
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