Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
-
Guidelines to Master Technology Modernization
Guidelines to Master Technology Modernization This IDC Perspective discusses the guidelines to master technology modernization. In a time of artificial intelligence (AI) disruption, legacy modernization is no longer work that can be done opportunistically or in an ad hoc way. Rather, every organizat ... Read More
-
Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth
Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth This IDC Perspective emphasizes the importance of achieving customer value parity for businesses to thrive and grow profitably. It highlights the need for companies to focus on delivering empathetic c ... Read More
-
Infosys Americas Confluence Meeting 2023: Walking the AI, Digital, and Cloud Talk — The Infosys Way
Infosys Americas Confluence Meeting 2023: Walking the AI, Digital, and Cloud Talk — The Infosys Way This IDC Market Perspective describes the leading impressions of IDC analysts who participated in the Infosys Analyst Days event held in San Diego on September 14–15, 2023, where the company presented ... Read More
-
Top Trends in Managed Edge and Content Delivery Services in 2024
Top Trends in Managed Edge and Content Delivery Services in 2024 This IDC Perspective anticipates key trends in the managed edge and content delivery services market in 2024. These include the acceleration of network as a service (NaaS) productization, CDN providers pivoting to edge cloud delivery, ... Read More
-
Current Dynamics of China's Economy and Impacts on Worldwide Technology Markets
Current Dynamics of China's Economy and Impacts on Worldwide Technology Markets This IDC Market Perspective provides an in-depth analysis of China's current economic situation and its impact on global technology markets. It explores the dynamics underpinning China's economic trajectory, including ke ... Read More
-
From GenAI to Data, Loyalty, and Personalization: Key Insights From NRF and Strategic Considerations on Retail Customer Experience in 2024
From GenAI to Data, Loyalty, and Personalization: Key Insights From NRF and Strategic Considerations on Retail Customer Experience in 2024 This IDC Perspective presents key insights into and strategic considerations regarding retail CX from NRF24. The NRF Retail Big Show 2024 emphasized the growing ... Read More
-
IBM Customers: Digital Infrastructure Priorities Profile
IBM Customers: Digital Infrastructure Priorities Profile This IDC Perspective discusses IDC's recent Future of Digital Infrastructure Worldwide Sentiment Survey analysis of customers identifying IBM as one of their top 3 digital infrastructure providers, which reveals that IBM customers view digital ... Read More
-
Zscaler Women in IT and Security CXO Summit
Zscaler Women in IT and Security CXO Summit This IDC Market Note discusses about the Zscaler Women in IT and Security CXO Summit, hosted by Kavitha Mariappan, EVP, Customer Experience and Transformation at Zscaler, and aimed to foster community among women tech leaders and discuss topics such as sec ... Read More
-
IDC Perspective: Unveiling GenAI Value Streams in Insurance
IDC Perspective: Unveiling GenAI Value Streams in Insurance This IDC Perspective examines the challenges the insurance industry faces in incorporating generative AI (GenAI) as it navigates between potential benefits and regulatory hurdles. Despite some insurers cautiously adopting GenAI, ongoing obs ... Read More
-
ServiceNow Partner Program Evolution Focuses on Partner Differentiation and Customer Outcomes
ServiceNow Partner Program Evolution Focuses on Partner Differentiation and Customer Outcomes This IDC Market Note explores the latest evolution of ServiceNow's partner program announced in January 2024. The changes signal ServiceNow's aims to put greater emphasis on partner commitment to drive a hi ... Read More
-
IDC PlanScape: Generative AI Fraud Strategy
IDC PlanScape: Generative AI Fraud Strategy This IDC PlanScape looks at the most common types of GenAI-generated fraud that organizations are facing, how each is created, and steps for successfully identifying and reacting to them.“Digital fraud is nothing new. But generative AI has taken it to a wh ... Read More
-
IDC PeerScape: Best Practices for Using Frontline Workforce Engagement Technology in Retail
IDC PeerScape: Best Practices for Using Frontline Workforce Engagement Technology in Retail This IDC PeerScape looks at how leading retail brands have been successfully using frontline workforce engagement technology to retain, train, and empower their employees and solve operational problems. Retai ... Read More
-
Digital-Native Businesses: Technology Hotspots Through the Lens of the C-Suite
Digital-Native Businesses: Technology Hotspots Through the Lens of the C-Suite This IDC Market Perspective focuses on the technology hotspots as communicated by the digital-native business (DNB) C-suite. IDC data was collected from IDC’s Worldwide C-Suite Tech Survey and throughout the year through ... Read More
-
Update on Advertising on Connected Television with Retail Media Networks
Update on Advertising on Connected Television with Retail Media Networks This IDC Perspective provides update on advertising on connected television (CTV) with retail media networks (RMNs). The retail media advertising landscape via retail media networks is growing rapidly, driven by the power of fi ... Read More
-
IDC PlanScape: Value Stream Management to Drive a Digital Business Portfolio
IDC PlanScape: Value Stream Management to Drive a Digital Business Portfolio This IDC PlanScape addresses how to build a digital business portfolio that will expose and highlight the value streams that are necessary to deliver business objectives. "As IT ventures into the world of digital business, ... Read More
-
The Journey to Invisible Government Bureaucracy
The Journey to Invisible Government Bureaucracy This IDC Perspective discusses the concept of invisible bureaucracy, with a focus on making government services more people-centric through technological advancements. It explores the transformation of government services and the challenges faced, as w ... Read More
-
European Intelligent Process Automation Market Events, 2H23
European Intelligent Process Automation Market Events, 2H23 This IDC Market Note details key developments in the intelligent process automation software market in Europe between July and December 2023, with a particular focus on technology vendor investments, product announcements, and strategic par ... Read More
-
How Threat Modeling Enables Security by Design
How Threat Modeling Enables Security by Design This IDC Perspective looks at the benefits of adopting threat modeling within into the application development life cycle and as an instrument within DevOps. Threat modeling can help identify threats (flaws) and countermeasures (security requirements). ... Read More
-
Fostering a Path for an Inclusive Insurance Market With Generative AI
Fostering a Path for an Inclusive Insurance Market With Generative AI This IDC Perspective proposes a framework that provides pathways, supported by practical use cases, to help insurers understand the long-term opportunities presented by generative AI (GenAI). Adapting to the evolving risk landscap ... Read More
-
Future of Connectedness Checklist for 2024: Top Priorities to Consider for the Enterprise Connectivity Road Map
Future of Connectedness Checklist for 2024: Top Priorities to Consider for the Enterprise Connectivity Road Map This IDC Perspective provides a checklist of the top connectivity areas for enterprises to evaluate and prioritize for 2024."Enterprise spending on IT and connectivity remains robust for 2 ... Read More
-
Driving Government Customer-Focused IT Innovation with Design Thinking
Driving Government Customer-Focused IT Innovation with Design Thinking This IDC Perspective is an overview of design thinking, a design process that is widely and successfully used outside of IT. It is intended for government CIOs who are looking for tools to help improve chances for success with th ... Read More
-
Preserving Paper: How ITC’s Paperboards and Specialty Papers Division Leverages Technology to Operationalize ESG in the Paper Industry
Preserving Paper: How ITC’s Paperboards and Specialty Papers Division Leverages Technology to Operationalize ESG in the Paper Industry This IDC Perspective discusses how ITC’s Paperboards and Specialty Papers Division (PSPD) leveraged technology to operationalize environmental, social, and governanc ... Read More
-
IDC PlanScape: The Visual Commerce Platform
IDC PlanScape: The Visual Commerce Platform In the digital world, immersive technologies are dramatically affecting the retail landscape. Today, the digital presence of retailers influences customer perceptions and decision making as much as in-store product layouts, said Sofia Poggi, research analy ... Read More
-
IDC Assessment: Worksoft Task Mining Software
IDC Assessment: Worksoft Task Mining Software This IDC Perspective provides an in-depth analysis of Worksoft’s task mining software, highlighting its capabilities, strengths, and challenges.“Worksoft capabilities are well suited for organizations focusing on the combination of process and task minin ... Read More
-
Managed Cloud Services and Multicloud Operating Models
Managed Cloud Services and Multicloud Operating Models This IDC Market Perspective provides insight into buyer expectations of the benefits and challenges when utilizing managed SPs to support client use of a multicloud operating model, which involves deployment of the same process (e.g., DevOps, re ... Read More
Research Assistance
