Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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Fostering a Path for an Inclusive Insurance Market With Generative AI
Fostering a Path for an Inclusive Insurance Market With Generative AI This IDC Perspective proposes a framework that provides pathways, supported by practical use cases, to help insurers understand the long-term opportunities presented by generative AI (GenAI). Adapting to the evolving risk landscap ... Read More
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Future of Connectedness Checklist for 2024: Top Priorities to Consider for the Enterprise Connectivity Road Map
Future of Connectedness Checklist for 2024: Top Priorities to Consider for the Enterprise Connectivity Road Map This IDC Perspective provides a checklist of the top connectivity areas for enterprises to evaluate and prioritize for 2024."Enterprise spending on IT and connectivity remains robust for 2 ... Read More
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Driving Government Customer-Focused IT Innovation with Design Thinking
Driving Government Customer-Focused IT Innovation with Design Thinking This IDC Perspective is an overview of design thinking, a design process that is widely and successfully used outside of IT. It is intended for government CIOs who are looking for tools to help improve chances for success with th ... Read More
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Preserving Paper: How ITC’s Paperboards and Specialty Papers Division Leverages Technology to Operationalize ESG in the Paper Industry
Preserving Paper: How ITC’s Paperboards and Specialty Papers Division Leverages Technology to Operationalize ESG in the Paper Industry This IDC Perspective discusses how ITC’s Paperboards and Specialty Papers Division (PSPD) leveraged technology to operationalize environmental, social, and governanc ... Read More
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IDC PlanScape: The Visual Commerce Platform
IDC PlanScape: The Visual Commerce Platform In the digital world, immersive technologies are dramatically affecting the retail landscape. Today, the digital presence of retailers influences customer perceptions and decision making as much as in-store product layouts, said Sofia Poggi, research analy ... Read More
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IDC Assessment: Worksoft Task Mining Software
IDC Assessment: Worksoft Task Mining Software This IDC Perspective provides an in-depth analysis of Worksoft’s task mining software, highlighting its capabilities, strengths, and challenges.“Worksoft capabilities are well suited for organizations focusing on the combination of process and task minin ... Read More
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Managed Cloud Services and Multicloud Operating Models
Managed Cloud Services and Multicloud Operating Models This IDC Market Perspective provides insight into buyer expectations of the benefits and challenges when utilizing managed SPs to support client use of a multicloud operating model, which involves deployment of the same process (e.g., DevOps, re ... Read More
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The Future of Hybrid Work in Western Europe
The Future of Hybrid Work in Western Europe This IDC Market Perspective discusses the future of hybrid work in Europe, highlighting the slow return to office due to the lasting impacts of the COVID-19 pandemic. It explores the benefits and challenges of hybrid work models, including improved social ... Read More
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Mastering the Synergy: A CIO Guide to Combining Generative AI, Deep Automation, and Causal Intelligence
Mastering the Synergy: A CIO Guide to Combining Generative AI, Deep Automation, and Causal Intelligence This IDC Perspective guides CIOs, technology leaders, and other senior IT executives in understanding the incredible opportunity ahead with technologies like generative AI (GenAI), deep automation ... Read More
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IDC Perspective (Case Study): How Does WeBank Lead the Way Among Digital Banks Worldwide?
IDC Perspective (Case Study): How Does WeBank Lead the Way Among Digital Banks Worldwide? This IDC study provides a detailed analysis on how WeBank is leading the way in worldwide digital banking. It first analyzes the development trends of digital banking and then has a detailed examination of WeBa ... Read More
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How Key Manufacturing Trends are Shaping Digital Commerce and CX Priorities in 2024 and Beyond
How Key Manufacturing Trends are Shaping Digital Commerce and CX Priorities in 2024 and Beyond This IDC Perspective analyzes how key transformative trends in manufacturing are shaping digital commerce and customer experience (CX) priorities. "In a rapidly changing market driven by technological adva ... Read More
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Knowledge Resource Library — A CIO's First 90 Days
Knowledge Resource Library — A CIO's First 90 Days A collection of articles, research reports, and summaries from IDC.com that provide insights and guidance to CIOs during their first 90 days and beyond. Topics touch upon a range of key areas, from the future of the digital infrastructure and establ ... Read More
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IDC's Global CIO Advisory Board: 2024 Tech Expectations and Emerging Technologies Predictions
IDC's Global CIO Advisory Board: 2024 Tech Expectations and Emerging Technologies Predictions This IDC Perspective summarizes IDC's Global CIO Advisory Board discussion on 2024 technology expectations and worldwide IT industry predictions. Tony Olvet, group vice president, and Teodora Siman, researc ... Read More
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How to Build a Security Awareness Culture
How to Build a Security Awareness Culture This IDC Perspective focuses on best practices for building a security awareness culture in an organization. It addresses the following:Trends in causes of security incidentsCommonly used security awareness interventions Innovations in security awareness int ... Read More
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Defining the Enterprise Managed Network and Communications Services Market
Defining the Enterprise Managed Network and Communications Services Market This IDC Market Perspective details the components and definitions of the managed network and communications services market in Europe across four domains: WAN, LAN, UC&C, and network security. It also outlines managed se ... Read More
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IDC PeerScape: Practices for Modern Vulnerability Management
IDC PeerScape: Practices for Modern Vulnerability Management This IDC PeerScape explores how security professionals have solved common vulnerability management challenges, along with their important learnings.“The IT landscape is growing and evolving, and the methods and tooling used to identify vul ... Read More
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Logicalis Vendor Profile
Logicalis Vendor Profile This IDC Vendor Profile provides an overview of one of the leading global system integrators. It explores Logicalis' growing organization, revenue streams, and its product portfolio. Please Note: Extended description available upon request. ... Read More
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IDC PeerScape: Practices for Application and Workload Modernization in ASEAN Banks
IDC PeerScape: Practices for Application and Workload Modernization in ASEAN Banks This IDC PeerScape looks at how three leading ASEAN banks — in Thailand, Vietnam, and the Philippines — leverage the public cloud to deliver quantifiable business value by moving critical applications and workloads be ... Read More
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IDC PlanScape: Product Excellence to Propel Digital Business
IDC PlanScape: Product Excellence to Propel Digital Business This IDC PlanScape focuses on achieving product excellence in the digital business."The new competitive differentiating capability of an enterprise is how good you are at building and delivering digital products and services," says Robert ... Read More
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Three Strategic Priorities for the Italian Government Digital Transformation
Three Strategic Priorities for the Italian Government Digital Transformation This IDC Perspective examines the National Recovery and Resilience Plan, which allocated critical funding to enable the public administration's digital transformation. The three key areas of investment are data interoperabi ... Read More
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Next Generation Business Automation Platforms
Next Generation Business Automation Platforms This IDC Perspective discusses the evolution and future of business automation platforms, emphasizing the need for seamless integration of diverse technologies, AI-powered automation, democratization of automation, and value-driven planning. It highlight ... Read More
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Eight Areas to Consider to Be Competitive and Sustainable in 2024
Eight Areas to Consider to Be Competitive and Sustainable in 2024 This IDC Perspective discusses the key areas to consider for businesses to remain competitive and sustainable in 2024. It covers aspects like the economy, business strategies, regulations, energy, the environment and climate, governme ... Read More
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Lessons Learned from Implementing Conversational AI in Utilities in the GCC
Lessons Learned from Implementing Conversational AI in Utilities in the GCC This IDC Perspective examines best practices for implementing conversational AI and is based on IDC's discussions with utilities companies operating in the countries that make up the Gulf Cooperation Council (GCC). The docum ... Read More
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COP28: Lessons for the ICT Industry
COP28: Lessons for the ICT Industry This IDC Market Note provides a summary and analysis of the 28th United Nations Climate Change Conference, also known as COP28, held November 30–December 13, 2023, in Dubai, UAE. The document offers IDC’s key takeaways on the inaugural Global Stocktake and explore ... Read More
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IDC MaturityScape: Contract Life-Cycle Management 1.0
IDC MaturityScape: Contract Life-Cycle Management 1.0 This IDC study examines the IDC MaturityScape for contract life-cycle management. By embracing the CLM maturity model and its actionable recommendations, organizations can embark on a journey toward optimized contract management, ultimately achie ... Read More
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