Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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ServiceNow Announcements: Showing Intertwined Strategies for GenAI and Partnerships
ServiceNow Announcements: Showing Intertwined Strategies for GenAI and Partnerships This IDC Market Note discusses ServiceNow's generative AI strategy as expressed through its announcement of various partnerships. The document discusses ServiceNow's partnerships aimed at integration of GenAI into it ... Read More
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The Digital Business CISO: CISO Skills Evolve to Embrace a New Reality
The Digital Business CISO: CISO Skills Evolve to Embrace a New Reality The CISO (Chief Information Security Officer) is thought of as a cybersecurity expert. While that is most certainly a requirement of the role, it is simply not enough anymore. As IT has changed, so have the requirements of the CI ... Read More
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European Challenges of Xerox's Reinvention
European Challenges of Xerox's Reinvention This IDC Market Note provides the latest update on Xerox's strategy and goals, with a renewed focus on strengthening ties with existing customers through continued print services and requirements for digital and IT services. IDC also examines the challenges ... Read More
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IDC PlanScape: Experience-Orchestrated Business to Deliver Differentiated Value Outcomes
IDC PlanScape: Experience-Orchestrated Business to Deliver Differentiated Value Outcomes This IDC PlanScape is intended to explain the concept and importance of deriving experience value and the experience-orchestrated applications aiding IT buyers and executives along their journey to becoming a di ... Read More
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The Value of an Experience-Orchestrated Business
The Value of an Experience-Orchestrated Business This IDC Perspective introduces the concept of an experience-orchestrated (X-O) business, which aims to deliver shared experience value powered by intelligence. It emphasizes the need for organizations to evolve from siloed digital transformations to ... Read More
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IT Asset Management: Modern Enterprise Practices, Benefits, and Challenges
IT Asset Management: Modern Enterprise Practices, Benefits, and Challenges This IDC Perspective discusses the importance of IT asset management (ITAM) in modern enterprises, highlighting its benefits and challenges. It presents findings from a survey conducted by IDC, revealing that ITAM significant ... Read More
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2024 Channels and Alliances Predictions
2024 Channels and Alliances Predictions This IDC Market Perspective provides IDC's top predictions about the market and technology forces that will shape IT channels and alliances in 2024 and beyond."The importance of healthy ecosystems has further expanded with the majority of tech vendors and cust ... Read More
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Vendor Profile: Matillion
Vendor Profile: Matillion This IDC Vendor Profile examines Matillion, a U.K.-founded, now global provider of data pipeline orchestration such as extract, load, and transform (ELT). It uses low- or no-code techniques and offers a "single pane of glass" for multiple data pipelines within an organizati ... Read More
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IDC PeerScape: Practices to Optimize Omni-Channel Order Orchestration and Fulfillment
IDC PeerScape: Practices to Optimize Omni-Channel Order Orchestration and Fulfillment This IDC PeerScape is part 2 of a two-part series that aims to home in on specific practices that retailers can enable through improved processes and technology to improve customer experience, profitability, and su ... Read More
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Manish Bhai, IDC Future Enterprise CEO of the Year 2023: A CEO's Take on Digital-First Strategy and the Criticality of Technology Partners
Manish Bhai, IDC Future Enterprise CEO of the Year 2023: A CEO's Take on Digital-First Strategy and the Criticality of Technology Partners This IDC Perspective report discusses the digital-first strategy of UNO Digital Bank under the leadership of CEO Manish Bhai. It highlights the bank's innovative ... Read More
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The Future COO in Tech Companies
The Future COO in Tech Companies This IDC Market Perspective introduces the role and main priorities of the Chief Operating Officer in technology companies in terms of core and evolving priorities and responsibilities as well as key KPIs. Subsequently, it focuses on their main interactions with othe ... Read More
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Asia/Pacific (Excluding Japan) Application Management Services Forecast, 2023–2027
Asia/Pacific (Excluding Japan) Application Management Services Forecast, 2023–2027 This IDC study provides the revenue forecast for the APEJ AMS market for the 2023–2027 period. It includes advice for application management SPs, an analysis of the key market and industry trends by the importing mark ... Read More
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PagerDuty's Jeli Acquisition: Market Expansion Opportunity by Addressing Shifts in Incident Management
PagerDuty's Jeli Acquisition: Market Expansion Opportunity by Addressing Shifts in Incident Management This IDC Market Note discusses the evolving landscape of incident management and highlights the role of automation, AI, and cultural shifts in IT and development organizations. It focuses on PagerD ... Read More
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Guidelines to Master Technology Modernization
Guidelines to Master Technology Modernization This IDC Perspective discusses the guidelines to master technology modernization. In a time of artificial intelligence (AI) disruption, legacy modernization is no longer work that can be done opportunistically or in an ad hoc way. Rather, every organizat ... Read More
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Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth
Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth This IDC Perspective emphasizes the importance of achieving customer value parity for businesses to thrive and grow profitably. It highlights the need for companies to focus on delivering empathetic c ... Read More
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Infosys Americas Confluence Meeting 2023: Walking the AI, Digital, and Cloud Talk — The Infosys Way
Infosys Americas Confluence Meeting 2023: Walking the AI, Digital, and Cloud Talk — The Infosys Way This IDC Market Perspective describes the leading impressions of IDC analysts who participated in the Infosys Analyst Days event held in San Diego on September 14–15, 2023, where the company presented ... Read More
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Top Trends in Managed Edge and Content Delivery Services in 2024
Top Trends in Managed Edge and Content Delivery Services in 2024 This IDC Perspective anticipates key trends in the managed edge and content delivery services market in 2024. These include the acceleration of network as a service (NaaS) productization, CDN providers pivoting to edge cloud delivery, ... Read More
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Current Dynamics of China's Economy and Impacts on Worldwide Technology Markets
Current Dynamics of China's Economy and Impacts on Worldwide Technology Markets This IDC Market Perspective provides an in-depth analysis of China's current economic situation and its impact on global technology markets. It explores the dynamics underpinning China's economic trajectory, including ke ... Read More
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From GenAI to Data, Loyalty, and Personalization: Key Insights From NRF and Strategic Considerations on Retail Customer Experience in 2024
From GenAI to Data, Loyalty, and Personalization: Key Insights From NRF and Strategic Considerations on Retail Customer Experience in 2024 This IDC Perspective presents key insights into and strategic considerations regarding retail CX from NRF24. The NRF Retail Big Show 2024 emphasized the growing ... Read More
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IBM Customers: Digital Infrastructure Priorities Profile
IBM Customers: Digital Infrastructure Priorities Profile This IDC Perspective discusses IDC's recent Future of Digital Infrastructure Worldwide Sentiment Survey analysis of customers identifying IBM as one of their top 3 digital infrastructure providers, which reveals that IBM customers view digital ... Read More
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Zscaler Women in IT and Security CXO Summit
Zscaler Women in IT and Security CXO Summit This IDC Market Note discusses about the Zscaler Women in IT and Security CXO Summit, hosted by Kavitha Mariappan, EVP, Customer Experience and Transformation at Zscaler, and aimed to foster community among women tech leaders and discuss topics such as sec ... Read More
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IDC Perspective: Unveiling GenAI Value Streams in Insurance
IDC Perspective: Unveiling GenAI Value Streams in Insurance This IDC Perspective examines the challenges the insurance industry faces in incorporating generative AI (GenAI) as it navigates between potential benefits and regulatory hurdles. Despite some insurers cautiously adopting GenAI, ongoing obs ... Read More
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ServiceNow Partner Program Evolution Focuses on Partner Differentiation and Customer Outcomes
ServiceNow Partner Program Evolution Focuses on Partner Differentiation and Customer Outcomes This IDC Market Note explores the latest evolution of ServiceNow's partner program announced in January 2024. The changes signal ServiceNow's aims to put greater emphasis on partner commitment to drive a hi ... Read More
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IDC PlanScape: Generative AI Fraud Strategy
IDC PlanScape: Generative AI Fraud Strategy This IDC PlanScape looks at the most common types of GenAI-generated fraud that organizations are facing, how each is created, and steps for successfully identifying and reacting to them.“Digital fraud is nothing new. But generative AI has taken it to a wh ... Read More
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IDC PeerScape: Best Practices for Using Frontline Workforce Engagement Technology in Retail
IDC PeerScape: Best Practices for Using Frontline Workforce Engagement Technology in Retail This IDC PeerScape looks at how leading retail brands have been successfully using frontline workforce engagement technology to retain, train, and empower their employees and solve operational problems. Retai ... Read More
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