Service Industries market research reports by IDC

• IDC PlanScape: Digital Operational Resilience for Financial Entities

  Jan 30, 2023  |  Published by: IDC  |  USD 7,500

  IDC PlanScape: Digital Operational Resilience for Financial Entities The digital transformation of the financial industry has led to a highly interconnected and interdependent ecosystem, entailing a systemic risk across the industry. The underlying concept that led regulators to establish direct con ... Read More

• Deep Dive: Artificial Intelligence for Payer Use Cases

  Jan 25, 2023  |  Published by: IDC  |  USD 7,500

  Deep Dive: Artificial Intelligence for Payer Use Cases This IDC Perspective takes a deep dive into artificial intelligence for payer use cases. In the past decade, health insurance companies have been looking to artificial intelligence (AI) and machine learning (ML) to identify at-risk individuals a ... Read More

• Strategic Alliances Leadership Council Highlights, December 2022

  Jan 25, 2023  |  Published by: IDC  |  USD 7,500

  Strategic Alliances Leadership Council Highlights, December 2022 This IDC Market Perspective highlights key insights shared at the December 8, 2022, Strategic Alliances Leadership Council. The discussion continued to focus on critical topics that provide guidance and insights will enhance senior al ... Read More

• The Current Uses and Untapped Potential of Non-Fungible Tokens

  Jan 24, 2023  |  Published by: IDC  |  USD 7,500

  The Current Uses and Untapped Potential of Non-Fungible Tokens This IDC Market Perspective peels back the layer of hype around non-fungible tokens (NFTs) to determine its true purpose and potential as a digital asset as well as showcase the growing and innovative use cases in the financial industry ... Read More

• Payers' Guide to the Future of Trust

  Jan 24, 2023  |  Published by: IDC  |  USD 7,500

  Payers' Guide to the Future of Trust This IDC Perspective explains why trust is the most important currency in the digital era as well as a cornerstone of digital health. To build trust, payers should implement AI-powered digital experiences that improve listening capabilities, support first-time re ... Read More

• IDC PlanScape: Future of Modernizing Bank Branches to Develop the Right Mix of Digital and Physical

  Jan 24, 2023  |  Published by: IDC  |  USD 7,500

  IDC PlanScape: Future of Modernizing Bank Branches to Develop the Right Mix of Digital and Physical This IDC PlanScape provides a framework for how financial institutions can lay out a branch modernization strategy to improve both the customer and the employee experiences. It provides the key use ca ... Read More

• How can Governments Benefit from the Layoff of Tech Professionals?

  Jan 23, 2023  |  Published by: IDC  |  USD 2,500

  How can Governments Benefit from the Layoff of Tech Professionals? This IDC Market Note describes the situation for the labor market as of the beginning of 2023, following several tech companies' announcements of massive employee layoffs. It analyzes the opportunity it might represent for public sec ... Read More

• The State of Video Surveillance Regulation: Staying Aware of the Impact of Regulation Is a Key to Market Success

  Jan 19, 2023  |  Published by: IDC  |  USD 7,500

  The State of Video Surveillance Regulation: Staying Aware of the Impact of Regulation Is a Key to Market Success This IDC Market Perspective explores some of the recent developments in the regulatory space that will increasingly impact the video surveillance marketplace. Regulation of the use of vid ... Read More

• IDC PeerScape: Sustainable Insurance Part 2: — Practices to Decrease IT and Operational Footprint in Sustainable Insurance

  Jan 11, 2023  |  Published by: IDC  |  USD 7,500

  IDC PeerScape: Sustainable Insurance Part 2: — Practices to Decrease IT and Operational Footprint in Sustainable Insurance Mutualizing and managing risks are at the heart of insurance — two concepts that are closely related to environmental, social, and governance (ESG) standards. This represents a ... Read More

• Employee Experience–Led Work Transformation Improves Operational Value Opportunities

  Dec 22, 2022  |  Published by: IDC  |  USD 4,500

  Employee Experience–Led Work Transformation Improves Operational Value Opportunities This IDC Market Perspective assesses how service organizations accelerate the value of organizational transformation of work and employee experiences (EX). When it comes to EX-led work transformation, some organizat ... Read More

• Canadian IT and Business Services Market Shares, 2021: Kick-Starting the Digital Business Era

  Dec 21, 2022  |  Published by: IDC  |  USD 4,500

  Canadian IT and Business Services Market Shares, 2021: Kick-Starting the Digital Business Era This IDC study reviews the top IT service providers in Canada. Market share is derived from information collected from IT and business services providers, as well as additional IDC primary research and info ... Read More

• U.S. Business Consulting Services Forecast Update, 2022–2026

  Dec 20, 2022  |  Published by: IDC  |  USD 4,500

  U.S. Business Consulting Services Forecast Update, 2022–2026 This IDC study provides an analysis of the U.S. business consulting services market for the 2022–2026 period."The business consulting services market that most recently suffered from the COVID-19 pandemic uncertainty has been doing better ... Read More

• Is a New Era Upon Us for Space Management?

  Dec 20, 2022  |  Published by: IDC  |  USD 4,500

  Is a New Era Upon Us for Space Management? This IDC Market Perspective assesses how organizations are currently engaging and strategizing around digital transformation (DX) for space management. The assessment looks at the direct and indirect value-added pathways of space management to improve on re ... Read More

• Proceedings from the IDC European Financial Services Summit 2022

  Dec 19, 2022  |  Published by: IDC  |  USD 4,500

  Proceedings from the IDC European Financial Services Summit 2022 This IDC Perspective summarizes key takeaways from the 2022 IDC European Financial Services Summit, held as a digital event on November 8, 2022, together with partners Red Hat, Elastic, GitLab, Microsoft, and UiPath. The event featured ... Read More

• Workflow Optimization Improves Engagement and Productivity

  Dec 16, 2022  |  Published by: IDC  |  USD 4,500

  Workflow Optimization Improves Engagement and Productivity This IDC Market Perspective assesses the benefits of workflow optimization toward improving productivity, business efficiency, and resulting revenue opportunities. The assessment looks at the direct and indirect value-add pathways of workflo ... Read More

• Workday Rising Europe 2022: Doubling Down on the Office of the CIO

  Dec 16, 2022  |  Published by: IDC  |  USD 1,500

  Workday Rising Europe 2022: Doubling Down on the Office of the CIO This IDC Market Note summarizes key takeaways from Workday's recently held Rising event in Stockholm. It focuses on a key pillar of Workday's strategy to hit $10 billion by 2026 — the increased focus on the office of the CIO."As CIOs ... Read More

• The State of Embedded Retail Brokerage Services

  Dec 15, 2022  |  Published by: IDC  |  USD 4,500

  The State of Embedded Retail Brokerage Services This IDC Perspective provides a timely commentary on the state of embedded retail brokerage services against the backdrop of increasing adoption of embedded finance and banking-as-a-service solutions. The report reviews the manifestations of embedded b ... Read More

• UKG Aspire Event Roundup

  Dec 15, 2022  |  Published by: IDC  |  USD 1,500

  UKG Aspire Event Roundup This IDC Market Note offers IDC's perspective on UKG's November 2022 Aspire customer event and announcements made by the company in conjunction with that event. Please Note: Extended description available upon request. ... Read More

• Consumer Payments in the Age of Economic Change

  Dec 14, 2022  |  Published by: IDC  |  USD 4,500

  Consumer Payments in the Age of Economic Change This IDC Perspective highlights how inflation and increasing interest rates have become factors in the global economy for the first time in the era of digital payments. Consumers are shifting their purchasing behavior and, by extension, their payment b ... Read More

• PwC Live 2022: Delivering the New Equation for the Public Sector

  Dec 13, 2022  |  Published by: IDC  |  USD 1,500

  PwC Live 2022: Delivering the New Equation for the Public Sector This IDC Market Note reviews the industry analyst event recently hosted by PwC and summarizes PwC's plans to drive large-scale transformation, business process reengineering, change management, and compliance. "Digital transformation ... Read More

• Ceridian Insights 2022 Event Roundup

  Dec 13, 2022  |  Published by: IDC  |  USD 1,500

  Ceridian Insights 2022 Event Roundup This IDC Market Note offers IDC's perspective on Ceridian's November 2022 Insights customer event and announcements made by the company in conjunction with that event. Please Note: Extended description available upon request. ... Read More

• Financial Planning and Analysis Services: Shifting from Static, Historical Reports to Strategic Advisory

  Dec 08, 2022  |  Published by: IDC  |  USD 4,500

  Financial Planning and Analysis Services: Shifting from Static, Historical Reports to Strategic Advisory This IDC Perspective looks at the increasing importance of the FP&A process and how technology is enabling more predictive insights into business performance, drivers, and potential impacts t ... Read More

• Delivering Holistic CX Analytics Services with Best-of-Breed Partner Ecosystems and Proprietary Platforms

  Dec 07, 2022  |  Published by: IDC  |  USD 4,500

  Delivering Holistic CX Analytics Services with Best-of-Breed Partner Ecosystems and Proprietary Platforms This IDC Market Perspective provides an overview of the penetration of analytics services as part of managed (outsourced) business process services engagements, including the partnerships and in ... Read More

• Diversity as a Pivotal Point in Organizational Change

  Dec 05, 2022  |  Published by: IDC  |  USD 4,500

  Diversity as a Pivotal Point in Organizational Change This IDC Perspective discusses the topic of diversity and why it is rising in importance now along with some thoughts on how organizations can get started. Survey results shared came from IDC's 2022 HR Decision-Makers Survey."IDC believes that 20 ... Read More

• Payer Payment Integrity Becoming More Predictive, Integrated

  Nov 24, 2022  |  Published by: IDC  |  USD 4,500

  Payer Payment Integrity Becoming More Predictive, Integrated This IDC Perspective highlights how payer payment integrity is becoming more predictive and integrated. Payers and providers are working diligently to make accurate payments to providers in a single pass with precise audit trails and embed ... Read More

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