Category: Service Industries
Service Industries market research reports by IDC
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Key Takeaways from Insurtech Insights Europe 2023
Key Takeaways from Insurtech Insights Europe 2023 This IDC Perspective summarizes key topics and highlights from Insurtech Insights Europe 2023, which took place in London on March 1 and 2, 2023. The conference primarily discussed the role of partnerships between insurance incumbents and insurtechs ... Read More
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Risky Business: Are the Bank Failures Going to Affect the Office of the CFO?
Risky Business: Are the Bank Failures Going to Affect the Office of the CFO? This IDC Perspective covers the effects of the bank failures, why they occurred, and how to reduce risk exposure for the office of the CFO. There are safety nets built into the U.S. banking system by the U.S. Treasury, the ... Read More
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Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank
Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank This IDC Perspective examines how Federal Bank, one of the leading midsize private banks in India, embarked on a customer experience (CX) transformation journey and how Infosys, a global IT and outsourcin ... Read More
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The Future of B2B Digital Payments: Virtual Cards and Real-Time Payments Offer Speed, Convenience, and Security
The Future of B2B Digital Payments: Virtual Cards and Real-Time Payments Offer Speed, Convenience, and Security This IDC Perspective provides insight into the current trends and future of B2B digital payment management. As virtual cards, real-time payments, and even cryptocurrency grow in popularit ... Read More
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Buyer Case Study: Zuellig Pharma Builds a Blockchain-Powered Trustworthy Supply Chain
Buyer Case Study: Zuellig Pharma Builds a Blockchain-Powered Trustworthy Supply Chain This IDC Perspective selects a case study approach to highlight a blockchain implementation story that has moved beyond the traditional confines of a "pilot." In fact, Web3 and blockchain have attracted the imagina ... Read More
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What is Guiding Organizational Priorities in Facilities Management?
What is Guiding Organizational Priorities in Facilities Management? This IDC Market Perspective assesses how organizations are beginning to pace facilities automation and technology to meet the changing shape of the workforce and the advancement of skill sets available from new-minted workers. “The ... Read More
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Financial Well-Being Is Key to Making Work Accessible
Financial Well-Being Is Key to Making Work Accessible This IDC Market Perspective assesses the importance that financial partnerships between employers and employees play in building strategic retention. "Organizations are investing in strategic resources like financial well-being to gain insight in ... Read More
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Changing Talent Dynamics Increase the Strategic Value of RPO
Changing Talent Dynamics Increase the Strategic Value of RPO This IDC Market Perspective assesses how sectoral changes in the approach to talent acquisition are leaning into being more strategic around the first half of the process in recruitment and early screening. Changes in the approach to tale ... Read More
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Rewards and Recognition Can Expand Its Power as a Tool for the Voice of the Employee
Rewards and Recognition Can Expand Its Power as a Tool for the Voice of the Employee This IDC Market Perspective discusses how rewards and recognition can expand its power as a tool for the voice of the employee (VoE).Employees are reevaluating what it takes for them to join and stay with their empl ... Read More
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The Future of Work on Workplace Automation Services
The Future of Work on Workplace Automation Services The move to workplace automation is driven by many forces. Cost reduction is one, but it should not be the first. If a process can be automated to save time, money, and anxiety, it will be automated eventually. The most advantageous aspect of workp ... Read More
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PLM Priorities for Large Product Manufacturers — Analysis of Projects from Systems Integrators and Strategic Consultants
PLM Priorities for Large Product Manufacturers — Analysis of Projects from Systems Integrators and Strategic Consultants This IDC Perspective analyzes and highlights digital transformation projects for PLM completed by systems integrators and strategic consultants over a three-year period. Projects ... Read More
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GoTo Democratizes Digital Channel by Bringing the Capabilities to SMBs
GoTo Democratizes Digital Channel by Bringing the Capabilities to SMBs This IDC Market Note highlights the features of GoTo's Customer Engagement offering and how it meets the unique needs of SMBs. This document also explores how the offering fits in with GoTo's product portfolio as well as how it s ... Read More
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Organizational Network Analysis as a Strategic Workplace and Workforce Tool
Organizational Network Analysis as a Strategic Workplace and Workforce Tool This IDC Perspective provides insights into organizational network analysis as a strategic workplace and workforce tool. Organizational network analysis is a tool that most organizations can benefit from implementing in thei ... Read More
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Blockchain and Agriculture
Blockchain and Agriculture This IDC Perspective examines the rapidly developing use of blockchain (and related technology such as cryptocurrency and NFTs) in the agricultural industry. Providing numerous examples of current and near-future applications of blockchain in agricultural insurance, carbon ... Read More
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IDC PlanScape: HR Digital Transformation for Retailers
IDC PlanScape: HR Digital Transformation for Retailers This IDC PlanScape examines how digital transformation in HR can positively affect a retail organization, underlining steps toward a more impactful employee experience in view of flawless and efficient execution of modernization projects."Follow ... Read More
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Coke's Generative AI Deal with Bain: Dawn of a New Era in Digital Marketing
Coke's Generative AI Deal with Bain: Dawn of a New Era in Digital Marketing This IDC Market Note provides insights and recommendations related to the use of generative AI tools such as ChatGPT and DALL·E for marketing. The scale, scope, and intimacy (intrusion) capabilities of digital marketing have ... Read More
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Future of Work: Strategies for the Flexible Work Experience
Future of Work: Strategies for the Flexible Work Experience This IDC Perspective reviews the challenges that organizations face as they transition to a hybrid/flexible work experience. It also presents a framework for addressing those challenges, which assesses how organizations accelerate and expan ... Read More
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AI and ML in Fraud Management: Key Trends, Perspectives, and Challenges
AI and ML in Fraud Management: Key Trends, Perspectives, and Challenges This IDC Perspective addresses how the deployment of AI- and machine learning (ML)–enabled fraud prevention systems brings benefits to banks' fraud management operations, optimizing the operational efficiency of the fraud detect ... Read More
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HPE Expands Circularity Programs with New Announcements
HPE Expands Circularity Programs with New Announcements This IDC Market Note discusses HPE's new programs to increase circular economy efforts. "By targeting SMB and midsize companies and focusing on increasing IT organizations' engagement levels, HPE is embracing its role as a trusted partner and l ... Read More
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IDC PeerScape: IT Management Best Practices for an Effective IT Sustainability Program
IDC PeerScape: IT Management Best Practices for an Effective IT Sustainability Program This IDC PeerScape presents the practices for developing an IT sustainability plan and keeping it on track. It examines the value of "cleaning house" before diving into an IT sustainability project, the guidance p ... Read More
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Employee Turnover: Understanding the Who, the Why, and How to Minimize
Employee Turnover: Understanding the Who, the Why, and How to Minimize This IDC Perspective discusses the topic of workforce turnover and how it is playing out across company size and business sector. The results shared came from IDC's 2022 survey of HR decision makers."Every organization has a pote ... Read More
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ESG and the Impact on Trust Perceptions
ESG and the Impact on Trust Perceptions This IDC Perspective explores ESG as a trust determinant in the IDC Trust Index, gauging the impact of positive and negative ESG performance on overall trust ratings and evaluating how ESG aligns with IDC's Trust Framework. The emerging class of ESG management ... Read More
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Artificial Intelligence Adoption Across Banking, Financial Services, and Insurance, Manufacturing, Telecommunications, and Retail, India 2022
Artificial Intelligence Adoption Across Banking, Financial Services, and Insurance, Manufacturing, Telecommunications, and Retail, India 2022 This IDC Tech Buyer Presentation summarizes the artificial intelligence (AI) technology trends and developments in India’s enterprise sector in the past year ... Read More
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Key Takeaways from NRF 2023 on Payments Transformation in Retail
Key Takeaways from NRF 2023 on Payments Transformation in Retail This IDC Perspective discusses key takeaways from NRF 2023 on payments transformation in retail. NRF 2023 highlighted the impact of the growing strategic importance of omni-channel payments in retail point of sale (POS) with both paym ... Read More
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The SMB Recession Toolkit
The SMB Recession Toolkit This IDC Perspective offers a set of five clear actions SMBs can take to combat a recession and set themselves up for long-term growth. It also provides recent survey findings regarding macroeconomic challenges at SMBs in North America and Western Europe.According to Katie ... Read More
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