Category: Service Industries
Service Industries market research reports by IDC
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Financial Planning and Analysis Services: Shifting from Static, Historical Reports to Strategic Advisory
Financial Planning and Analysis Services: Shifting from Static, Historical Reports to Strategic Advisory This IDC Perspective looks at the increasing importance of the FP&A process and how technology is enabling more predictive insights into business performance, drivers, and potential impacts t ... Read More
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Delivering Holistic CX Analytics Services with Best-of-Breed Partner Ecosystems and Proprietary Platforms
Delivering Holistic CX Analytics Services with Best-of-Breed Partner Ecosystems and Proprietary Platforms This IDC Market Perspective provides an overview of the penetration of analytics services as part of managed (outsourced) business process services engagements, including the partnerships and in ... Read More
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Diversity as a Pivotal Point in Organizational Change
Diversity as a Pivotal Point in Organizational Change This IDC Perspective discusses the topic of diversity and why it is rising in importance now along with some thoughts on how organizations can get started. Survey results shared came from IDC's 2022 HR Decision-Makers Survey."IDC believes that 20 ... Read More
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Payer Payment Integrity Becoming More Predictive, Integrated
Payer Payment Integrity Becoming More Predictive, Integrated This IDC Perspective highlights how payer payment integrity is becoming more predictive and integrated. Payers and providers are working diligently to make accurate payments to providers in a single pass with precise audit trails and embed ... Read More
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Key Takeaways From Sibos 2022
Key Takeaways From Sibos 2022 This IDC Perspective summarizes key topics and highlights of Sibos 2022 that took place in Amsterdam on October10-13. The event provided information, debates, and exhibition spaces for the global financial industry, involving most major ICT providers and many significan ... Read More
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ADP Leads the Future of Work Planning with Agile Data
ADP Leads the Future of Work Planning with Agile Data This IDC Market Note highlights ADP's innovation and product delivery over the past year. FY22 has been an impressive year of rejuvenation for ADP as the brand burst onto the scene at the forefront in diversity, equity, inclusion, and belonging ( ... Read More
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Worldwide and U.S. Key Horizontal BPO Business Analytics Services Forecast, 2022–2026
Worldwide and U.S. Key Horizontal BPO Business Analytics Services Forecast, 2022–2026 This IDC study presents IDC's spending forecast and historical sizing for the worldwide key horizontal business process outsourcing business analytics services market by key horizontal areas including finance and a ... Read More
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Accelerate the Value of Learning with Learning Experience Management
Accelerate the Value of Learning with Learning Experience Management This IDC Market Perspective assess the value of evolving learning and development (L&D) into learning experience management (LXM) through the fusion of L&D and employee experience (EX) considerations. The assessment looks ... Read More
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Shaping India's Public Sector: How AWS Supports Leveraging Cloud and Emerging Technologies
Shaping India's Public Sector: How AWS Supports Leveraging Cloud and Emerging Technologies This IDC Market Note reviews the Amazon Web Services (AWS) Summit New Delhi held in September 2022 and covers various use cases highlighted during the event. It also covers the public sector's view of AWS, the ... Read More
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PwC EMEA Financial Services Analyst Day 2022
PwC EMEA Financial Services Analyst Day 2022 This IDC Market Note provides a perspective on PwC's EMEA Financial Services Analyst Day, held in person in October 2022. IDC's European Financial Insights analysts attended the event, which featured several PwC partners and clients. Please Note: Extended ... Read More
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Worldwide SMB Marketing Campaign Management Software Market Shares, 2021: Dawn of the SMB Segment
Worldwide SMB Marketing Campaign Management Software Market Shares, 2021: Dawn of the SMB Segment This IDC study provides 2021 market share analysis of the worldwide SMB marketing campaign management software market."SMB marketers have matured and have their own distinct requirements for powerful, y ... Read More
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Worldwide SMB Marketing Campaign Management Software Forecast, 2022–2026: Dawn of the Growth Segment
Worldwide SMB Marketing Campaign Management Software Forecast, 2022–2026: Dawn of the Growth Segment This IDC study presents a worldwide five-year forecast and shows continued growth in demand for marketing applications that support the unique needs of SMB organizations."Today, SMB organizations hav ... Read More
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ServiceNow Acquires Hitch to Give Employees Purpose and Businesses a Chance to Become More Agile
ServiceNow Acquires Hitch to Give Employees Purpose and Businesses a Chance to Become More Agile This IDC Market Note discusses ServiceNow's acquisition of Hitch Works, completed on June 15, 2022, and its impact on employees' experience and organizations' business objectives. Please Note: Extended d ... Read More
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The People Side of Digital Maturity
The People Side of Digital Maturity This IDC Market Note discusses digital business takeaways from two recent HR technology events: SuccessConnect and HR Technology Conference. Topics such as digital maturity and the role of HR in digital innovation are discussed. We also touch on how technology sup ... Read More
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The Skills Gap Threatens Technology Adoption — Will There be an Emerging Market for Skills Management Software?
The Skills Gap Threatens Technology Adoption — Will There be an Emerging Market for Skills Management Software? This IDC Market Perspective analyzes the emerging market for skills-related software within skills assessment and skills matching. Skills shortages within IT and technology are being felt ... Read More
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Braze Customer Conference Helps Enterprise and SMB Organizations "Forge" More Human, Mobile-First Engagements Leveraging Real-Time Data
Braze Customer Conference Helps Enterprise and SMB Organizations "Forge" More Human, Mobile-First Engagements Leveraging Real-Time Data This IDC Market Note highlights Braze's customer conference, Forge 2022, held in New York City on October 12-14, 2022. This conference was an opportunity for the co ... Read More
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IDC PeerScape: Sustainable Insurance Part 1 — Practices to Enhance Vision and Engagement
IDC PeerScape: Sustainable Insurance Part 1 — Practices to Enhance Vision and Engagement The keys to a more sustainable world are technology and innovation, which is why the purpose of this IDC PeerScape for sustainability insurance is to shed some light on which technologies might support insurance ... Read More
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Neobrain — Using AI to Facilitate Skills Mapping, Reskilling/Upskilling, and Internal Mobility
Neobrain — Using AI to Facilitate Skills Mapping, Reskilling/Upskilling, and Internal Mobility This IDC Market Note presents and discusses Neobrain, a France-based provider of internal-talent-marketplace and strategic-workforce-planning solutions. The document reviews the company's international exp ... Read More
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IDC FutureScape: Worldwide Future of Work 2023 Predictions
IDC FutureScape: Worldwide Future of Work 2023 Predictions This IDC study contains IDC analysts' future of work worldwide outlook for 2023, as well as the planning horizon for the next five years. The outlook is presented through the lens of the 10 predictions that make up, in IDC's view, the framew ... Read More
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IDC FutureScape: Worldwide Small and Medium-Sized Business and Digital-Native Business 2023 Predictions
IDC FutureScape: Worldwide Small and Medium-Sized Business and Digital-Native Business 2023 Predictions This IDC study provides the top 10 predictions for worldwide small and medium-sized business and digital-native business for 2023."SMBs need to boost resiliency and implement technologies that wil ... Read More
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IDC Perspective: Banking on the Cloud: Results from the 2022 CloudPath Survey
IDC Perspective: Banking on the Cloud: Results from the 2022 CloudPath Survey This IDC Perspective reviews the findings of IDC's 2022 Worldwide Industry CloudPath Survey specifically for the banking industry. Cloud services form the foundation for the banking industry's transformation to a digital b ... Read More
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Globant — Leveraging Studios and an Agile POD Culture to Provide Software Engineering Services and Transform Its Customer's Business
Globant — Leveraging Studios and an Agile POD Culture to Provide Software Engineering Services and Transform Its Customer's Business This IDC Vendor Profile examines and evaluates Globant's business, the company's evolution, and the studios that it perceives to be its key differentiators. It also lo ... Read More
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Worldwide Facility Management Applications Market Shares, 2021: Occupancy Levels Reshape Facility Operations and Maintenance
Worldwide Facility Management Applications Market Shares, 2021: Occupancy Levels Reshape Facility Operations and Maintenance This IDC study provides market share data for the facility management (FM) applications market in 2021. "Hybrid work environment became a reality in 2021 as the return to wor ... Read More
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Workday Empowers Students and Administrators with New Engagement and Analytics Capabilities
Workday Empowers Students and Administrators with New Engagement and Analytics Capabilities This IDC Market Note provides an overview of the latest product updates for Workday Student, highlighting new features built to support higher education administrators and their students."Higher education IT ... Read More
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Compliance and Sanctions Screening: Key Considerations for Financial Institutions
Compliance and Sanctions Screening: Key Considerations for Financial Institutions This IDC Perspective details the important factors financial institutions must consider in relation to regulatory compliance, specifically sanctions screening. Because new sanctions are quickly introduced, financial en ... Read More
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