Category: Service Industries
Service Industries market research reports by IDC
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Changing Perspectives on the Frontline Worker: The Impact of Technology, Skills, and Automation
Changing Perspectives on the Frontline Worker: The Impact of Technology, Skills, and Automation This IDC Perspective offers a forward-thinking approach for enterprises to recognize the importance of technology for their frontline workforce. Frontline workers often face unique technological and organ ... Read More
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Reejig and SmartRecruiters Announce a Strategic Partnership
Reejig and SmartRecruiters Announce a Strategic Partnership This IDC Market Note spotlights the public announcement of a strategic alliance between Reejig and SmartRecruiters. The alliance formed between Reejig and SmartRecruiters signals a crucial shift in the HR technology landscape. This joint ve ... Read More
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The Changing Faces and Cultures of EMEA's Telco Industry
The Changing Faces and Cultures of EMEA's Telco Industry This IDC Market Note reviews the key themes and emphasis on cultural transformation from several recent analyst interactions with EMEA telco industry CEOs and CXOs. In all these interactions, the leadership identified cultural transformation a ... Read More
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Worldwide Physical Security Technology Forecast, 2023–2028: Physical Security Technology Market Growing in Response to Increasing Desire to Leverage Business Telemetry
Worldwide Physical Security Technology Forecast, 2023–2028: Physical Security Technology Market Growing in Response to Increasing Desire to Leverage Business Telemetry This IDC study provides a broad-brush estimation of the physical security technology market size and provides a basis for estimating ... Read More
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The Opportunities and Challenges of Sustainability for SMBs
The Opportunities and Challenges of Sustainability for SMBs This IDC Perspective examines how SMBs are implementing sustainability and ESG initiatives in their operational strategies. This IDC Perspective examines the underlying reasons for organizations that have not yet implemented sustainability ... Read More
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IDC PlanScape: The Collections Function in a Digital-First World
IDC PlanScape: The Collections Function in a Digital-First World The collection function is an often-forgotten candidate for making better use of modern digital tools such as data and predictive and behavioral analytics. These digital tools will enable old-fashioned segmentation techniques to be rev ... Read More
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Farewell Command and Control: Autonomous Teams in the Future of Work
Farewell Command and Control: Autonomous Teams in the Future of Work This IDC Market Perspective examines the concept, structure, and functioning of autonomous teams. It shows how modern businesses can benefit from operating without middle management and identifies related opportunities for technolo ... Read More
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Deloitte Invests $1.4 Billion in the Future of Learning and Development
Deloitte Invests $1.4 Billion in the Future of Learning and Development This IDC Market Note discusses Deloitte's survey results that spoke well of the organization's December 2022 commitment to commit $1.4 billion in new and continuing investment in the transformation of the firm's internal learni ... Read More
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The Impact of Technology on Wholesale Distribution: How Technology Is Changing the Way Distributors Do Business
The Impact of Technology on Wholesale Distribution: How Technology Is Changing the Way Distributors Do Business This IDC Perspective shares an overview of the wholesale distribution sector that is currently experiencing significant transformations because of the convergence of various factors that ... Read More
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Telco Talent Management: Colt Technology Services Profile
Telco Talent Management: Colt Technology Services Profile This IDC Market Perspective covers Colt Technology Services' talent management strategy and its industry leadership in this area. As telcos face a decade of disruption, many are challenged to refresh, retain, and reinvigorate their workforce ... Read More
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The Future of Video Surveillance in Transportation Hubs
The Future of Video Surveillance in Transportation Hubs This IDC Perspective analyzes trends and best practices in the fast-evolving market for video surveillance solutions for transportation hubs, such as airports, train stations, bus stations, subway stations, and ports."Transportation hubs are ke ... Read More
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Latin America Managed Security Services Forecast, 2023–2027
Latin America Managed Security Services Forecast, 2023–2027 Managed security service providers will be able to find opportunities with enterprises as they see the importance of managing risk in a proactive manner rather than being reactive. As cybercriminals become more sophisticated and attacks inv ... Read More
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Western Europe Managed Print and Document Services and Basic Print Services Market Shares, 2022: SMB Demand Powers Market Growth
Western Europe Managed Print and Document Services and Basic Print Services Market Shares, 2022: SMB Demand Powers Market Growth The Western European managed print and document services (MPDS) and basic print services (BPS) markets grew 4.0% and 0.1%, respectively. The return to growth was welcome a ... Read More
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Worldwide Purpose-Built Sustainability Services Forecast, 2023–2027
Worldwide Purpose-Built Sustainability Services Forecast, 2023–2027 This IDC study provides the first forecast through analysis of the worldwide purpose-built sustainability services market by IDC-defined services lines. For more information on the definitions used for service lines, see IDC's World ... Read More
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ServiceNow and NTUC LearningHub Partner to Train Local Talent
ServiceNow and NTUC LearningHub Partner to Train Local Talent This IDC Market Note discusses the partnership announced between ServiceNow and NTUC LearningHub at the launch of their innovation center in Singapore on 28 July 2023. The company aims to upskill more than 1,000 Singaporeans in digital sk ... Read More
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At AHIP — A Tale of Two Farces, Portland, and Price Transparency
At AHIP — A Tale of Two Farces, Portland, and Price Transparency This IDC Market Perspective discusses price transparency at AHIP and in the healthcare industry."One year in, the industry should take a pause and reflect on the fiction that is executing. Price transparency has snowballed from a poli ... Read More
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Understanding the Changing European SMB Landscape
Understanding the Changing European SMB Landscape This IDC Market Perspective explores a changing European SMB landscape that presents opportunities for print vendors seeking to broaden their solutions and services to support SMBs' digital journeys. It highlights European SMB customers' critical bus ... Read More
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European Financial Applications Market Shares, 2022: Shifting to Cloud
European Financial Applications Market Shares, 2022: Shifting to Cloud European financial applications vendors had a prosperous 2022, building upon their post-COVID-19 success in 2021. The market increased from $9.2 billion to $10.1 billion in constant 2H22 dollars, boasting a 10.2% year-over-year ( ... Read More
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Snam's Journey to Enhance Its Cybersecurity Activities by Ramping Up DEI Initiatives and Recruiting Autistic Persons
Snam's Journey to Enhance Its Cybersecurity Activities by Ramping Up DEI Initiatives and Recruiting Autistic Persons This IDC Perspective explores key takeaways from interviews with Snam and Auticon. In today's fast-paced and transforming business landscape, companies are constantly seeking innovati ... Read More
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IDC PlanScape: Digital Resilience for Insurance Organizations
IDC PlanScape: Digital Resilience for Insurance Organizations This IDC PlanScape presents insurance organizations with a practical framework to achieve resilient enterprisewide operations. It provides comprehensive guidelines, phases, themes, and activities for business and technology leaders to enh ... Read More
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IDC MaturityScape: Flexible Work 1.0
IDC MaturityScape: Flexible Work 1.0 This IDC study describes the organizational characteristics at five levels of flexible work maturity, from a completely ad hoc approach with limited thought and planning related to flexible models to one in which a flexible work strategy is woven into the organiz ... Read More
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Worldwide and U.S. Managed Print and Document Services and Basic Print Services Market Shares, 2022: SMB Growth Helps Sustain Overall Market
Worldwide and U.S. Managed Print and Document Services and Basic Print Services Market Shares, 2022: SMB Growth Helps Sustain Overall Market This IDC study provides worldwide and U.S. market share data for the managed print and document services and basic print services markets for calendar years 20 ... Read More
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Best Practices for SMB Segmentation: The Rising Value of Advanced SMB Segmentation Techniques in Europe
Best Practices for SMB Segmentation: The Rising Value of Advanced SMB Segmentation Techniques in Europe This IDC Market Perspective identifies additional methods and techniques to segment small and medium-sized business (SMB) customers through a framework that identifies specific variables that vend ... Read More
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Buy Now, Pay Later in Asia/Pacific
Buy Now, Pay Later in Asia/Pacific This IDC Perspective explores the state of buy now, pay later (BNPL) in Asia/Pacific, its technology drivers, and recent regulatory moves. It also uncovers critical success factors and provides a guide for BNPL providers, merchants, and technology vendors to naviga ... Read More
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Mergers and Acquisitions: The Role of the Office of the CFO and the Technology Opportunity
Mergers and Acquisitions: The Role of the Office of the CFO and the Technology Opportunity This IDC Perspective discusses the role of the office of the CFO and the technology opportunity in mergers and acquisitions. Merger and acquisition success depends on the involvement of the office of the CFO a ... Read More
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