Category: Service Industries
Service Industries market research reports by IDC
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Generative AI in Banking: Start by Solving for Simple
Generative AI in Banking: Start by Solving for Simple This IDC Perspective complements previous research into generative AI (GenAI) and looks at the technology in the context of the financial services industry and banking. Although the industry is in its early days for its use, many banks are alread ... Read More
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Worldwide Facility Management Applications Forecast, 2023–2027: Growth Driven by Enterprise Needs in a Post-Pandemic World
Worldwide Facility Management Applications Forecast, 2023–2027: Growth Driven by Enterprise Needs in a Post-Pandemic World This IDC study examines the market for facility management applications. Sustainability initiatives, reduced occupancy rates, increasing workplace experience requirements, and ... Read More
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Redesigning the Office to Meet Future Business Needs
Redesigning the Office to Meet Future Business Needs This IDC Market Perspective examines the current trends in office redesign, drawing on results from IDC’s 2023 Future of Work Survey. It also provides an overview of the popular technologies used to support seamless collaboration, attract employee ... Read More
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Monopolies: Antitrust Laws Are Now Looking After the Employees
Monopolies: Antitrust Laws Are Now Looking After the Employees This IDC Perspective covers the topic of monopolies and the change in some of the antitrust laws recently enacted by the U.S. Congress. We address why CFOs should be aware of monopolies; how they are determined by the U.S. government, l ... Read More
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Frontline EX Automation Strikes a Chord with the Analytics of Personalization
Frontline EX Automation Strikes a Chord with the Analytics of Personalization This IDC Market Perspective highlights how frontline employee experience (EX) automation strikes a chord with the analytics of personalization. The tech stack is changing to fully recognize the value and needs of front-of ... Read More
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Worldwide Facility Management Applications Market Shares, 2022: Commercial Real Estate Issues Create Facility Management Software Vendor Opportunities
Worldwide Facility Management Applications Market Shares, 2022: Commercial Real Estate Issues Create Facility Management Software Vendor Opportunities This IDC study provides market share data for the facility management applications market in 2022."Though the pandemic impact is receding, its ripple ... Read More
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The Gig Economy: Tomorrow's Workforce
The Gig Economy: Tomorrow's Workforce This IDC Perspective discusses the rise of the gig economy: tomorrow's workforce. Advance in technology mixed with demand for flexibility has fueled the rapid growth of the gig economy. Although gig work enables workers to a work-life balance and freedom for tal ... Read More
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Cryptocurrency Lending
Cryptocurrency Lending As blockchain technology becomes more widely used, we can begin to see how it can enhance the lending process and experience for both consumers and businesses alike, note research directors, Raymond Pucci and Phillip Silitschanu, IDC Financial Insights. "Blockchain can streaml ... Read More
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Best Print Devices for Flexible Workers
Best Print Devices for Flexible Workers IDC believes there are five key functions and specifications that a printing device must have to be suitable for employees working remotely or on a hybrid basis. These functions and specifications directly relate to three major goals that almost every company ... Read More
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Evolutions in Recruitment: Leveraging Artificial Intelligence
Evolutions in Recruitment: Leveraging Artificial Intelligence This IDC Perspective highlights the evolving landscape of recruitment within organizations as they leverage artificial intelligence (AI) to enhance their hiring processes. Artificial intelligence is transforming recruiting. AI-powered too ... Read More
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Analysis of Finance Global Business Service Organizations
Analysis of Finance Global Business Service Organizations This IDC Market Perspective examines global organizations that use the global business services (GBS) model, specifically looking at the adoption of GBS by industry, the type and number of functions supported, years in establishment, and ser ... Read More
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European Financial Applications Market Forecast, 2023-2027
European Financial Applications Market Forecast, 2023-2027 This IDC Market Forecast provides analysis and sizing of the European financial applications market for 2020–2022 and forecasts for 2022–2027. The European financial applications market increased in 2022 to reach $10.1 billion, with revenue ... Read More
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HCLTech Turns the Spotlight on Financial Services
HCLTech Turns the Spotlight on Financial Services This IDC Market Note summarizes several sessions and announcements shared by HCLTech at the company's first Financial Services Advisor and Analyst Day, held in New York on August 24, 2023. The document puts into context HCLTech's mission to "Supercha ... Read More
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ADP Advances Intelligent Workflows and Insights with Its Acquisition of Sora
ADP Advances Intelligent Workflows and Insights with Its Acquisition of Sora This IDC Market Note discusses ADP's acquisition of Sora — renamed Sora by ADP. Sora by ADP ties together the digital HCM environment in the flow of work for individuals in the line of business (LOB) by removing the need fo ... Read More
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Worldwide Corporate Tax Management Applications Market Shares, 2022: Compliance Converging with Key Financial Applications
Worldwide Corporate Tax Management Applications Market Shares, 2022: Compliance Converging with Key Financial Applications This IDC study examines the worldwide market for corporate tax management applications."There are VAT and goods and services tax (GST) protocols that have grown over the past d ... Read More
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Worldwide Accounts Receivable Applications Forecast, 2023–2027: AI Potential Becoming Reality for AR Managers
Worldwide Accounts Receivable Applications Forecast, 2023–2027: AI Potential Becoming Reality for AR Managers This IDC study examines the worldwide accounts receivable applications market."Buyers of AR technology are not looking for a last-generation monolithic application with basic functionality. ... Read More
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Worldwide Travel and Expense Management Software Market Shares, 2022: Evolving Travel Models Pushing Digital Transformation
Worldwide Travel and Expense Management Software Market Shares, 2022: Evolving Travel Models Pushing Digital TransformationThis IDC study reviews the competitive market for travel and expense management software in 2022."Every business is a people business and providing flexibility in how your emp ... Read More
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Worldwide Travel and Expense Management Software Forecast, 2023–2027: Travel Transformation Adding Complexity and Driving Investment
Worldwide Travel and Expense Management Software Forecast, 2023–2027: Travel Transformation Adding Complexity and Driving InvestmentThis IDC study examines the market for travel and expense (T&E) management software."As travel returns, there will be changes to the travel experience itself. Trave ... Read More
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Worldwide Treasury and Risk Management Applications Market Shares, 2022: Treasures Leverage Analytics to Cope with New Normal
Worldwide Treasury and Risk Management Applications Market Shares, 2022: Treasures Leverage Analytics to Cope with New NormalThis IDC study examines the market shares of the leading vendors in the treasury and risk management applications market."The ever-evolving remit of the office of the CFO is ... Read More
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Worldwide Accounts Payable Applications Market Shares, 2022: Continued Uncertainty Puts Accounts Payable into Spotlight
Worldwide Accounts Payable Applications Market Shares, 2022: Continued Uncertainty Puts Accounts Payable into SpotlightThis IDC study examines the market shares of the leading vendors in the accounts payable applications market."The current view of economic forces points to impending storms for busi ... Read More
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Worldwide Treasury and Risk Management Applications Forecast, 2023–2027: Treasurers Use Generative AI as Bridge to Future
Worldwide Treasury and Risk Management Applications Forecast, 2023–2027: Treasurers Use Generative AI as Bridge to FutureThis IDC study examines the worldwide treasury and risk management applications market."Generative AI holds tremendous promise for transforming treasury management by revolutioniz ... Read More
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Worldwide Accounts Receivable Applications Market Shares, 2022: Cash Management and Forecasting Lead Transformation
Worldwide Accounts Receivable Applications Market Shares, 2022: Cash Management and Forecasting Lead TransformationThis IDC study examines the market shares of the leading vendors in the accounts receivable (AR) applications market."In many ways, keeping an eye on AR allows businesses to be in a bet ... Read More
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Worldwide Corporate Tax Management Applications Forecast, 2023–2027: Digital Invoicing Adding Complexity to Tax Compliance
Worldwide Corporate Tax Management Applications Forecast, 2023–2027: Digital Invoicing Adding Complexity to Tax Compliance This IDC study examines the market for corporate tax management applications."Businesses that are aggressive about using modern platforms equipped with advanced technologies l ... Read More
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Future of Work — Addressing Workforce Isolation and Creating Connectedness
Future of Work — Addressing Workforce Isolation and Creating Connectedness This IDC Market Perspective discusses how the elements of IDC's Future of Work Framework affect worker isolation. Flexible work models by their nature can cause workers to feel isolated, but there are ample technologies and ... Read More
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Forgotten Market: Bridging the Grey Digital Divide in Europe
Forgotten Market: Bridging the Grey Digital Divide in Europe This IDC Market Perspective explores the Future Consumer in Europe from a demographic perspective, with a focus on the widening digital divide between the young and working population and the elderly. Traditionally, most technological inno ... Read More
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