Category: Service Industries
Service Industries market research reports by IDC
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Frontline EX Automation Strikes a Chord with the Analytics of Personalization
Frontline EX Automation Strikes a Chord with the Analytics of Personalization This IDC Market Perspective highlights how frontline employee experience (EX) automation strikes a chord with the analytics of personalization. The tech stack is changing to fully recognize the value and needs of front-of ... Read More
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Worldwide Facility Management Applications Market Shares, 2022: Commercial Real Estate Issues Create Facility Management Software Vendor Opportunities
Worldwide Facility Management Applications Market Shares, 2022: Commercial Real Estate Issues Create Facility Management Software Vendor Opportunities This IDC study provides market share data for the facility management applications market in 2022."Though the pandemic impact is receding, its ripple ... Read More
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The Gig Economy: Tomorrow's Workforce
The Gig Economy: Tomorrow's Workforce This IDC Perspective discusses the rise of the gig economy: tomorrow's workforce. Advance in technology mixed with demand for flexibility has fueled the rapid growth of the gig economy. Although gig work enables workers to a work-life balance and freedom for tal ... Read More
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Cryptocurrency Lending
Cryptocurrency Lending As blockchain technology becomes more widely used, we can begin to see how it can enhance the lending process and experience for both consumers and businesses alike, note research directors, Raymond Pucci and Phillip Silitschanu, IDC Financial Insights. "Blockchain can streaml ... Read More
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Best Print Devices for Flexible Workers
Best Print Devices for Flexible Workers IDC believes there are five key functions and specifications that a printing device must have to be suitable for employees working remotely or on a hybrid basis. These functions and specifications directly relate to three major goals that almost every company ... Read More
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Evolutions in Recruitment: Leveraging Artificial Intelligence
Evolutions in Recruitment: Leveraging Artificial Intelligence This IDC Perspective highlights the evolving landscape of recruitment within organizations as they leverage artificial intelligence (AI) to enhance their hiring processes. Artificial intelligence is transforming recruiting. AI-powered too ... Read More
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Analysis of Finance Global Business Service Organizations
Analysis of Finance Global Business Service Organizations This IDC Market Perspective examines global organizations that use the global business services (GBS) model, specifically looking at the adoption of GBS by industry, the type and number of functions supported, years in establishment, and ser ... Read More
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European Financial Applications Market Forecast, 2023-2027
European Financial Applications Market Forecast, 2023-2027 This IDC Market Forecast provides analysis and sizing of the European financial applications market for 2020–2022 and forecasts for 2022–2027. The European financial applications market increased in 2022 to reach $10.1 billion, with revenue ... Read More
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HCLTech Turns the Spotlight on Financial Services
HCLTech Turns the Spotlight on Financial Services This IDC Market Note summarizes several sessions and announcements shared by HCLTech at the company's first Financial Services Advisor and Analyst Day, held in New York on August 24, 2023. The document puts into context HCLTech's mission to "Supercha ... Read More
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ADP Advances Intelligent Workflows and Insights with Its Acquisition of Sora
ADP Advances Intelligent Workflows and Insights with Its Acquisition of Sora This IDC Market Note discusses ADP's acquisition of Sora — renamed Sora by ADP. Sora by ADP ties together the digital HCM environment in the flow of work for individuals in the line of business (LOB) by removing the need fo ... Read More
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Worldwide Corporate Tax Management Applications Market Shares, 2022: Compliance Converging with Key Financial Applications
Worldwide Corporate Tax Management Applications Market Shares, 2022: Compliance Converging with Key Financial Applications This IDC study examines the worldwide market for corporate tax management applications."There are VAT and goods and services tax (GST) protocols that have grown over the past d ... Read More
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Worldwide Accounts Receivable Applications Forecast, 2023–2027: AI Potential Becoming Reality for AR Managers
Worldwide Accounts Receivable Applications Forecast, 2023–2027: AI Potential Becoming Reality for AR Managers This IDC study examines the worldwide accounts receivable applications market."Buyers of AR technology are not looking for a last-generation monolithic application with basic functionality. ... Read More
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Worldwide Travel and Expense Management Software Market Shares, 2022: Evolving Travel Models Pushing Digital Transformation
Worldwide Travel and Expense Management Software Market Shares, 2022: Evolving Travel Models Pushing Digital TransformationThis IDC study reviews the competitive market for travel and expense management software in 2022."Every business is a people business and providing flexibility in how your emp ... Read More
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Worldwide Travel and Expense Management Software Forecast, 2023–2027: Travel Transformation Adding Complexity and Driving Investment
Worldwide Travel and Expense Management Software Forecast, 2023–2027: Travel Transformation Adding Complexity and Driving InvestmentThis IDC study examines the market for travel and expense (T&E) management software."As travel returns, there will be changes to the travel experience itself. Trave ... Read More
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Worldwide Treasury and Risk Management Applications Market Shares, 2022: Treasures Leverage Analytics to Cope with New Normal
Worldwide Treasury and Risk Management Applications Market Shares, 2022: Treasures Leverage Analytics to Cope with New NormalThis IDC study examines the market shares of the leading vendors in the treasury and risk management applications market."The ever-evolving remit of the office of the CFO is ... Read More
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Worldwide Accounts Payable Applications Market Shares, 2022: Continued Uncertainty Puts Accounts Payable into Spotlight
Worldwide Accounts Payable Applications Market Shares, 2022: Continued Uncertainty Puts Accounts Payable into SpotlightThis IDC study examines the market shares of the leading vendors in the accounts payable applications market."The current view of economic forces points to impending storms for busi ... Read More
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Worldwide Treasury and Risk Management Applications Forecast, 2023–2027: Treasurers Use Generative AI as Bridge to Future
Worldwide Treasury and Risk Management Applications Forecast, 2023–2027: Treasurers Use Generative AI as Bridge to FutureThis IDC study examines the worldwide treasury and risk management applications market."Generative AI holds tremendous promise for transforming treasury management by revolutioniz ... Read More
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Worldwide Accounts Receivable Applications Market Shares, 2022: Cash Management and Forecasting Lead Transformation
Worldwide Accounts Receivable Applications Market Shares, 2022: Cash Management and Forecasting Lead TransformationThis IDC study examines the market shares of the leading vendors in the accounts receivable (AR) applications market."In many ways, keeping an eye on AR allows businesses to be in a bet ... Read More
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Worldwide Corporate Tax Management Applications Forecast, 2023–2027: Digital Invoicing Adding Complexity to Tax Compliance
Worldwide Corporate Tax Management Applications Forecast, 2023–2027: Digital Invoicing Adding Complexity to Tax Compliance This IDC study examines the market for corporate tax management applications."Businesses that are aggressive about using modern platforms equipped with advanced technologies l ... Read More
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Future of Work — Addressing Workforce Isolation and Creating Connectedness
Future of Work — Addressing Workforce Isolation and Creating Connectedness This IDC Market Perspective discusses how the elements of IDC's Future of Work Framework affect worker isolation. Flexible work models by their nature can cause workers to feel isolated, but there are ample technologies and ... Read More
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Forgotten Market: Bridging the Grey Digital Divide in Europe
Forgotten Market: Bridging the Grey Digital Divide in Europe This IDC Market Perspective explores the Future Consumer in Europe from a demographic perspective, with a focus on the widening digital divide between the young and working population and the elderly. Traditionally, most technological inno ... Read More
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Changing Perspectives on the Frontline Worker: The Impact of Technology, Skills, and Automation
Changing Perspectives on the Frontline Worker: The Impact of Technology, Skills, and Automation This IDC Perspective offers a forward-thinking approach for enterprises to recognize the importance of technology for their frontline workforce. Frontline workers often face unique technological and organ ... Read More
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Reejig and SmartRecruiters Announce a Strategic Partnership
Reejig and SmartRecruiters Announce a Strategic Partnership This IDC Market Note spotlights the public announcement of a strategic alliance between Reejig and SmartRecruiters. The alliance formed between Reejig and SmartRecruiters signals a crucial shift in the HR technology landscape. This joint ve ... Read More
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The Changing Faces and Cultures of EMEA's Telco Industry
The Changing Faces and Cultures of EMEA's Telco Industry This IDC Market Note reviews the key themes and emphasis on cultural transformation from several recent analyst interactions with EMEA telco industry CEOs and CXOs. In all these interactions, the leadership identified cultural transformation a ... Read More
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Worldwide Physical Security Technology Forecast, 2023–2028: Physical Security Technology Market Growing in Response to Increasing Desire to Leverage Business Telemetry
Worldwide Physical Security Technology Forecast, 2023–2028: Physical Security Technology Market Growing in Response to Increasing Desire to Leverage Business Telemetry This IDC study provides a broad-brush estimation of the physical security technology market size and provides a basis for estimating ... Read More
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