Category: Service Industries
Service Industries market research reports by IDC
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Process Automation Trends in European Financial Services: Navigating Market Challenges to Meet Business Goals
Process Automation Trends in European Financial Services: Navigating Market Challenges to Meet Business Goals This IDC Perspective takes a closer look at the factors impacting the Western European financial services sector and the role of business process automation in helping financial services com ... Read More
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Know Your Customer Solution Evolution
Know Your Customer Solution Evolution This IDC Perspective discusses the evolution of the know your customer (KYC) solution."The processes and availability technology for conducting know your customer functions at banks are evolving due to cloud computing, expanded data sets, and the integration of ... Read More
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Flexible Work and the Value of Compliance Automation
Flexible Work and the Value of Compliance Automation This IDC Perspective discusses flexible work and the value of compliance automation. Flexibility within working models is on the rise, and market pressures in talent competition are pushing flexibility into talent planning, sourcing, and policies ... Read More
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IDC Perspective: Communications and Belonging — New Frontiers for Rewards and Recognition
IDC Perspective: Communications and Belonging — New Frontiers for Rewards and Recognition This IDC Perspective looks at how modern recognition systems build digital communities across the workforce enabling organizations to understand how employees are networking, assembling, relating, and connectin ... Read More
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IDC FutureScape: Worldwide Payment Strategies 2024 Predictions
IDC FutureScape: Worldwide Payment Strategies 2024 Predictions This IDC study presents 10 predictions relevant to the payments industry. Each prediction is shaped by a common set of key drivers and provides a planning tool for technology leaders and their line-of-business (LOB) counterparts to use ... Read More
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Third-Party Risk Management
Third-Party Risk Management This IDC Perspective discusses third-party risk management. The challenges with respect to the range of regulatory requirements, risk management best practices, expanding view of what defines a "third party," data security, data privacy, and technological solutions that c ... Read More
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IDC FutureScape: Worldwide Blockchain, Crypto, NFT, and Web3 2024 Predictions
IDC FutureScape: Worldwide Blockchain, Crypto, NFT, and Web3 2024 Predictions This IDC study provides IDC's top 10 predictions for blockchain, crypto, NFT, and Web3."Decentralized technologies, such as blockchain, distributed ledger technology, NFTs, cryptocurrency, and Web3, will continue to have a ... Read More
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IDC FutureScape: Worldwide Banking 2024 Predictions
IDC FutureScape: Worldwide Banking 2024 Predictions This IDC study provides IDC's top 10 predictions for worldwide banking for 2024 and beyond."Today's goal for banking worldwide is to overcome the immediate challenges in the markets while mapping out a longer-term strategy for growth and innovation ... Read More
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IDC FutureScape: Worldwide Insurance 2024 Predictions
IDC FutureScape: Worldwide Insurance 2024 Predictions This IDC FutureScape presents the top 10 insurance industry predictions for 2024. Each prediction is shaped by a shared set of key drivers, serving as a planning tool for technology leaders and their line-of-business (LOB) counterparts in their I ... Read More
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IDC FutureScape: Worldwide Capital Markets 2024 Predictions
IDC FutureScape: Worldwide Capital Markets 2024 Predictions This IDC study presents the top 10 predictions and key drivers for the capital markets for the next five years."Over the next five years, a confluence of external drivers is expected to materially impact the competitive basis on which most ... Read More
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IDC FutureScape: Worldwide Digital Lending 2024 Predictions
IDC FutureScape: Worldwide Digital Lending 2024 Predictions This IDC study presents the top 10 predictions for digital lending for 2024 and beyond."Economic conditions in 2024 and into 2025, especially the interest rate scenario and bank liquidity, will heavily impact lending activity for financial ... Read More
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Lessons Learned from Implementing Conversational AI in Banking in the UAE
Lessons Learned from Implementing Conversational AI in Banking in the UAE This IDC Perspective examines best practices for businesses implementing conversational AI. It is based on the experiences of financial services organizations in the UAE that are using conversational AI in external self-servic ... Read More
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Pulling the Curtain Back on Payroll Market Movement
Pulling the Curtain Back on Payroll Market Movement This IDC study examines the new energy that is powering into the market for payroll to navigate global disruption to talent and employment ecosystems without rules-oriented contraction in operations. Feeding off and into the new energy is the emerg ... Read More
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HubSpot's Inbound 2023: Bringing AI to the SMB Marketing Masses
HubSpot's Inbound 2023: Bringing AI to the SMB Marketing Masses This IDC Market Note discusses HubSpot's successfully hosted Inbound 2023, the annual industry event, held both in Boston and online from September 6 to 8, 2023, that drew a live attendance of 12,000 and a substantial online audience, ... Read More
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Blockchain Fixes for GenAI’s Challenges
Blockchain Fixes for GenAI’s Challenges This IDC Perspective examines how blockchain can address the two greatest problems facing GenAI: how to prevent protected data or intellectual property from being improperly used in GenAI, and how to ensure that newfound information is not spurious or inaccura ... Read More
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Generative AI in Retail Banking: Opportunities and Use Cases
Generative AI in Retail Banking: Opportunities and Use Cases This IDC Market Perspective provides guidance on generative AI (GenAI) use cases for retail banking and must be read in conjunction with other IDC research on GenAI technology. This research suggests several AI and GenAI use cases that cou ... Read More
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Using Automation and AI to Improve Workforce Motivation and Retention
Using Automation and AI to Improve Workforce Motivation and Retention This IDC Market Note discusses the often-underestimated connection between workplace automation and staff motivation. Organizations that make the most of automation limit the number of employees they let go and instead refocus the ... Read More
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IDC Perspective: The Proliferating Use Cases for Generative AI in the Capital Markets
IDC Perspective: The Proliferating Use Cases for Generative AI in the Capital Markets This IDC Perspective highlights the increasing use cases for generative AI (GenAI) in the capital markets. In an era defined by data, speed, and augmented decision making, the capital markets have discovered a powe ... Read More
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Strategies for Navigating Optimized Benefits
Strategies for Navigating Optimized Benefits This IDC Perspective discusses strategies for navigating optimized benefits. Modeling capabilities for benefits are a key starting point for organizations to evaluate and drive the right resources to the right people at the right time. For employees, mode ... Read More
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Private Cloud Is Still the First Choice for Many Banks Worldwide: Results from IDC's 2023 Worldwide Industry CloudPath Survey
Private Cloud Is Still the First Choice for Many Banks Worldwide: Results from IDC's 2023 Worldwide Industry CloudPath Survey This IDC Perspective reviews the findings of IDC's April 2023 Worldwide Industry CloudPath Survey specifically for the banking industry."Private cloud remains a popular choic ... Read More
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Banks Continue to Reap the Benefits of Public Cloud: Results from IDC's 2023 Worldwide Industry CloudPath Survey
Banks Continue to Reap the Benefits of Public Cloud: Results from IDC's 2023 Worldwide Industry CloudPath Survey This IDC Perspective looks at IDC's 2023 Worldwide Industry CloudPath Survey results for the global banking industry. In 2023, banks globally continue to recognize the critical importance ... Read More
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Generative AI in Banking: Start by Solving for Simple
Generative AI in Banking: Start by Solving for Simple This IDC Perspective complements previous research into generative AI (GenAI) and looks at the technology in the context of the financial services industry and banking. Although the industry is in its early days for its use, many banks are alread ... Read More
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Worldwide Facility Management Applications Forecast, 2023–2027: Growth Driven by Enterprise Needs in a Post-Pandemic World
Worldwide Facility Management Applications Forecast, 2023–2027: Growth Driven by Enterprise Needs in a Post-Pandemic World This IDC study examines the market for facility management applications. Sustainability initiatives, reduced occupancy rates, increasing workplace experience requirements, and ... Read More
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Redesigning the Office to Meet Future Business Needs
Redesigning the Office to Meet Future Business Needs This IDC Market Perspective examines the current trends in office redesign, drawing on results from IDC’s 2023 Future of Work Survey. It also provides an overview of the popular technologies used to support seamless collaboration, attract employee ... Read More
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Monopolies: Antitrust Laws Are Now Looking After the Employees
Monopolies: Antitrust Laws Are Now Looking After the Employees This IDC Perspective covers the topic of monopolies and the change in some of the antitrust laws recently enacted by the U.S. Congress. We address why CFOs should be aware of monopolies; how they are determined by the U.S. government, l ... Read More
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