Category: IT Services
IT Services market research reports by IDC
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Scaling Smart Manufacturing with Cloud
This IDC Perspective discusses the state of cloud computing in the manufacturing sector and how cloud services facilitate the integration of IoT, AI, and machine learning, supporting real-time monitoring and predictive maintenance. It also looks at how edge computing, hybrid, and multicloud environm ... Read More
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IDC PeerScape: Practices for CAIO Success
This IDC PeerScape discusses the practices to help the new CAIOs succeed.“‘Seize the moment’ is a common exhortation. But high-impact opportunities are rare. The emergence of the CAIO position, however, is such a time. IT leaders have the chance to break new ground for innovation, deliver dramatic b ... Read More
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Driving IT Success with Structured Business Relationship Manager Partnership Reviews
This IDC Perspective presents a structured approach to maximizing the impact of business relationship managers (BRMs). It outlines a strategic client partnership framework that aligns IT initiatives with business goals, enabling BRMs to drive measurable value and elevate their roles from operational ... Read More
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Five Key Trends in 2025 for Enterprise Client Computing Platforms
This IDC Market Perspective discusses the five key trends in 2025 for enterprise client computing platforms. AI everywhere is the headline trend in IT, but it is only one of several key trends which continue to shape the enterprise client platform (including client virtualization) in 2025. Others in ... Read More
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IDC PeerScape: Practices for Incorporating GenAI into IT Operations
This IDC PeerScape presents best practices for effectively incorporating GenAI into ITOps, the importance of advanced data preparation, choosing the right use cases, and the need for continued human connection.“Generative AI has the potential to exponentially improve the entire ITOps workflow and re ... Read More
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Building AI-Ready Infrastructure: How John Holland Group Achieved Operational Excellence with End-To-End Observability
This IDC Perspective discusses the execution details of the Best in Future of Digital Infrastructure winner from the IDC Future Enterprise Awards 2024 in the Asia/Pacific region. John Holland Group transformed its IT infrastructure by adopting a cloud-native, AI-ready digital platform with end-to-en ... Read More
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EU's Digital Operational Resilience Act Takes Effect: Financial Organizations Still Navigating Compliance
Since January 17, 2025, the EU financial sector must comply with the Digital Operational Resilience Act (DORA), a harmonized regulatory framework aimed at ensuring organizations can withstand, respond to, and recover from cyberthreats and IT disruptions. This IDC Market Note examines the level of co ... Read More
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IDC PeerScape: Practices to Implement and Scale Platform Engineering
This IDC PeerScape draws on interviews with IT leaders from multiple enterprises who have overseen successful platform engineering initiatives to provide guidance on how businesses may best approach the adoption of platform engineering and the implementation of an IDP. By highlighting key challenges ... Read More
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How Public Cloud Providers Are Reshaping Managed SPs and Managed Services in the World of IT
This IDC Market Perspective discusses how the combination of public cloud providers becoming the locus of enterprise consumption of cloud capabilities when used with managed cloud services and public cloud providers becoming closely integrated with managed SPs is driving not just changes in customer ... Read More
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CFOs Are Expanding Their Responsibilities Beyond Finance: The Impact on Technology Vendors
This IDC Market Perspective looks into the scenario where CFOs are increasingly taking on roles beyond traditional finance, driving organizational strategy, risk management, and digital transformation. This shift impacts technology vendors, which must now offer integrated, multifunctional solutions ... Read More
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Reinventing a Healthcare and Life Sciences Vision: AWS re:Invent 2024
Reinventing a Healthcare and Life Sciences Vision: AWS re:Invent 2024 This IDC Market Perspective summarizes key observations from AWS re:Invent 2024 held in Las Vegas, Nevada, on December 2–5, 2024. "For healthcare, AWS' announcements and innovations offer a compelling path to modernization — deliv ... Read More
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Westcon-Comstor Demonstrates the Value of Next-Gen Distribution With AWS Marketplace Evolution and Data-Driven Approach
Westcon-Comstor Demonstrates the Value of Next-Gen Distribution With AWS Marketplace Evolution and Data-Driven Approach This IDC Market Note explores new developments in how Westcon-Comstor is delivering value to its vendors and partners. Westcon-Comstor outlined its Intelligent Demand (iD) offering ... Read More
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IDC PeerScape: Best Practices for Reducing Total Cost of Ownership
IDC PeerScape: Best Practices for Reducing Total Cost of Ownership This IDC PeerScape examines the experiences of organizations that have developed best practices for not only identifying and managing computing costs but also using tools that increase efficiency and productivity and help reduce cos ... Read More
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PwC Analyst Summit, 2024: It’s Time For More
PwC Analyst Summit, 2024: It’s Time For More This IDC Market Perspective details PwC’s 2024 Analyst Summit, highlighting the firm’s strategic focus on AI, sustainability, and business transformation. Key themes included leveraging AI for competitive advantage, integrating multiple technologies for e ... Read More
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Understanding Partner Developments and Opportunities: Highlights from IDC's 4Q24 Partner Advisory Board Session
Understanding Partner Developments and Opportunities: Highlights from IDC's 4Q24 Partner Advisory Board Session This IDC Market Perspective summarizes discussions among partners who joined IDC's quarterly Partner Advisory Board in December 2024. During the discussions, partners from EMEA representin ... Read More
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AWS re:Invent Perspective: AWS Sees Further Advantages in Multicloud Networking and Extends GenAI and Application Capabilities
AWS re:Invent Perspective: AWS Sees Further Advantages in Multicloud Networking and Extends GenAI and Application Capabilities This IDC Market Note discusses multiple enhancements announced by Amazon at the AWS (Amazon Web Services) re:Invent 2024 conference to its platform and GenAI capabilities an ... Read More
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The Future of Tech Distribution in India
The Future of Tech Distribution in India This IDC Perspective explores how value-added distributors (VADs) are fulfilling an urgent need for specialized distribution and consulting services in India. By providing localized expertise, flexible financial solutions, and support for regulatory complianc ... Read More
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EMEA Digital Transformation Market Forecast, 2024–2028
EMEA Digital Transformation Market Forecast, 2024–2028 This IDC Market Forecast analyzes EMEA digital spending between 2023 and 2028, providing market size, forecast, and key trends supporting technology investments by sector."AI will reshape digital business models and redefine digital assets, supp ... Read More
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IDC PeerScape: Best Practices in Adopting Enterprise Planning, Budgeting, and Forecasting Solutions for Midmarket Organizations
IDC PeerScape: Best Practices in Adopting Enterprise Planning, Budgeting, and Forecasting Solutions for Midmarket Organizations This IDC PeerScape offers advice to IT and business executives of midmarket organizations on how they can ensure success in the adoption of enterprise planning, budgeting, ... Read More
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Worldwide Services Forecast Update, 2024–2028
Worldwide Services Forecast Update, 2024–2028 This IDC study updates the forecast for the worldwide services market for 2024–2028.“While inflation seems to have stabilized, macroeconomic challenges continue to impact organizational spending in 2024, resulting in the services’ growth in the low singl ... Read More
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China Banking IT Solutions Market Shares, 2022: Seeking Resilient Growth in Deepening Competition (I)
China Banking IT Solutions Market Shares, 2022: Seeking Resilient Growth in Deepening Competition (I) This report draws an overall judgment on the market share and competitive landscape in the China IT solutions banking market through desk research and direct interviews with ISVs, systems integrator ... Read More
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China Banking IT Solutions Market Shares, 2022: Seeking Resilient Growth in Deepening Competition (II)
China Banking IT Solutions Market Shares, 2022: Seeking Resilient Growth in Deepening Competition (II) This report draws an overall conclusion on the market share and competitive landscape in the China banking IT solutions market through desk research and direct interviews with ISVs, systems integra ... Read More
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Recentralizing IT's Data Role as Part of EX Transformation
Recentralizing IT's Data Role as Part of EX Transformation This IDC Perspective discusses the recentralizing of IT's data role as a part of employee experience (EX) transformation. Employee experience is transforming organizations beyond the HR remit. EX's expanded footprint is breaking the fourth w ... Read More
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An Examination of Merger and Acquisition Activity in the Business and IT Services Industry
An Examination of Merger and Acquisition Activity in the Business and IT Services Industry This IDC Market Perspective provides an overview of M&A transactions within the services industry from 2019 to 2023. “While the shoes to fill are large, the pockets of services providers are quick to measu ... Read More
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Cybersecurity Metrics — A Data-Driven Framework for the Board of Directors, the C-Suite, and the CISO
Cybersecurity Metrics — A Data-Driven Framework for the Board of Directors, the C-Suite, and the CISO This IDC Perspective details a framework for cybersecurity metrics that enables effective data-driven leadership. Cybersecurity has grown up. Once the dominion of the hoodie-wearing basement dwelle ... Read More
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