Category: IT Services
IT Services market research reports by IDC
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Business Impact Assessment: Beyond Disaster Recovery
This IDC Perspective explores the diverse applications of a business impact assessment (BIA) document, including its role in tech debt planning, strategic project prioritization, and budgeting. The business impact assessment document is traditionally used as the cornerstone for business continuity a ... Read More
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The Impact of the New U.S. Administration on the European ICT Market: An Initial Assessment, February 2025
This IDC Market Perspective examines how the new U.S. administration's policies are shaping the IT landscape in Europe. The report analyzes the challenges and opportunities in areas such as trade dynamics, economic conditions, and technological progress. It provides insights into how these factors a ... Read More
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Creating an IT Strategy: A Template
This IDC Perspective provides a comprehensive template designed to help organizations create an effective, well-structured IT strategy. Building on previous guidance, this template offers a step-by-step approach for aligning IT initiatives with business goals. By focusing on clarity and organization ... Read More
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Regulatory Factors Impacting the European Services Market — and How Services Providers Are Responding
This IDC Market Perspective analyzes the major regulatory factors causing operational and strategic hurdles to services providers and highlights innovative approaches to navigate and capitalize on these trends."The European IT and business services industry is navigating a complex regulatory environ ... Read More
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Telefónica Tech: Aiming for Next-Gen IT Solutions Growth
This IDC Market Note presents IDC's view of Telefónica Tech's most recent analyst day, held in London on November 28, 2024. It concentrates on the company's growth strategy and development in specific portfolio areas: IoT, business applications, SASE, AI/data, and cloud. ... Read More
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Automation as a Catalyst: Driving Business Agility, Speed, and Data Integrity
This IDC Perspective aims to provide CIOs, senior IT and technology executives, and other enterprise leaders with insights into how a robust automation strategy can drive businesses to new heights, unlocking new levels of operational efficiency, decision-making speed, and data reliability while also ... Read More
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IDC PlanScape: An Enterprise Skills Framework for Human-AI Collaboration
This IDC PlanScape discusses an enterprise skills framework for human-AI collaboration.“Amid AI advancements, human oversight and nuanced skills are critical,” says Gina Smith, PhD, research director, IT Skills for Digital Business, IDC. “To remain competitive, organizations must now begin to cultiv ... Read More
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Worldwide Website Software Forecast, 2025–2028
This IDC study provides a sizing of the worldwide website software market's 2023 historical data and a four-year forecast through 2028 by geographical region and deployment type. It also provides commentary on market growth and the emerging trends and provides actionable advice for technology suppli ... Read More
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IDC PlanScape: Lean Principles to Identify Modernization Candidates
This IDC PlanScape details the urgency for organizations and their leaders to consider and make concrete modernization of legacy systems and processes. "Depending on the age, condition, and their ability to change and adapt, legacy technologies could represent a significant barrier to the adoption a ... Read More
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Open Systems: Striving Toward Unified SASE
This IDC Vendor Profile analyzes Open Systems, a company competing in the managed SD-WAN/SASE market segment. It reviews key opportunities for Open Systems’ unified SASE platform to compete in this highly competitive marketplace. This document assesses Open System’s market footprint, growth potentia ... Read More
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Nomadia: Accelerating the Growth Journey in the Field Service Management Space, Turbocharged by New CEO Leadership
This IDC Market Note explores the impact of recent developments within the Nomadia Group, including the appointment of a new CEO and a series of strategic acquisitions. It examines how these acquisitions are helping to shape Nomadia's business strategy, expand its product portfolio, and broaden its ... Read More
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Why Spatial Interfaces and Digital Twins Are Essential to Advancing Industrial Analytics
This IDC Perspective identifies trends in different types of interfaces for industrial analytics. Digital twins have historically represented spatial interfaces and visualizations that showcase data and analyses for physical world systems. As the data and analytics methods become more complex and in ... Read More
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Implementing GRC Tooling
This IDC Perspective examines the implementation of GRC (governance, risk, and compliance) tools, which are essential for organizations seeking to manage risks, ensure compliance, and enhance governance practices. By providing a centralized platform, automation capabilities, and decision support too ... Read More
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Scaling Smart Manufacturing with Cloud
This IDC Perspective discusses the state of cloud computing in the manufacturing sector and how cloud services facilitate the integration of IoT, AI, and machine learning, supporting real-time monitoring and predictive maintenance. It also looks at how edge computing, hybrid, and multicloud environm ... Read More
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IDC PeerScape: Practices for CAIO Success
This IDC PeerScape discusses the practices to help the new CAIOs succeed.“‘Seize the moment’ is a common exhortation. But high-impact opportunities are rare. The emergence of the CAIO position, however, is such a time. IT leaders have the chance to break new ground for innovation, deliver dramatic b ... Read More
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Driving IT Success with Structured Business Relationship Manager Partnership Reviews
This IDC Perspective presents a structured approach to maximizing the impact of business relationship managers (BRMs). It outlines a strategic client partnership framework that aligns IT initiatives with business goals, enabling BRMs to drive measurable value and elevate their roles from operational ... Read More
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Five Key Trends in 2025 for Enterprise Client Computing Platforms
This IDC Market Perspective discusses the five key trends in 2025 for enterprise client computing platforms. AI everywhere is the headline trend in IT, but it is only one of several key trends which continue to shape the enterprise client platform (including client virtualization) in 2025. Others in ... Read More
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IDC PeerScape: Practices for Incorporating GenAI into IT Operations
This IDC PeerScape presents best practices for effectively incorporating GenAI into ITOps, the importance of advanced data preparation, choosing the right use cases, and the need for continued human connection.“Generative AI has the potential to exponentially improve the entire ITOps workflow and re ... Read More
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Building AI-Ready Infrastructure: How John Holland Group Achieved Operational Excellence with End-To-End Observability
This IDC Perspective discusses the execution details of the Best in Future of Digital Infrastructure winner from the IDC Future Enterprise Awards 2024 in the Asia/Pacific region. John Holland Group transformed its IT infrastructure by adopting a cloud-native, AI-ready digital platform with end-to-en ... Read More
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EU's Digital Operational Resilience Act Takes Effect: Financial Organizations Still Navigating Compliance
Since January 17, 2025, the EU financial sector must comply with the Digital Operational Resilience Act (DORA), a harmonized regulatory framework aimed at ensuring organizations can withstand, respond to, and recover from cyberthreats and IT disruptions. This IDC Market Note examines the level of co ... Read More
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IDC PeerScape: Practices to Implement and Scale Platform Engineering
This IDC PeerScape draws on interviews with IT leaders from multiple enterprises who have overseen successful platform engineering initiatives to provide guidance on how businesses may best approach the adoption of platform engineering and the implementation of an IDP. By highlighting key challenges ... Read More
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How Public Cloud Providers Are Reshaping Managed SPs and Managed Services in the World of IT
This IDC Market Perspective discusses how the combination of public cloud providers becoming the locus of enterprise consumption of cloud capabilities when used with managed cloud services and public cloud providers becoming closely integrated with managed SPs is driving not just changes in customer ... Read More
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CFOs Are Expanding Their Responsibilities Beyond Finance: The Impact on Technology Vendors
This IDC Market Perspective looks into the scenario where CFOs are increasingly taking on roles beyond traditional finance, driving organizational strategy, risk management, and digital transformation. This shift impacts technology vendors, which must now offer integrated, multifunctional solutions ... Read More
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Westcon-Comstor Demonstrates the Value of Next-Gen Distribution With AWS Marketplace Evolution and Data-Driven Approach
Westcon-Comstor Demonstrates the Value of Next-Gen Distribution With AWS Marketplace Evolution and Data-Driven Approach This IDC Market Note explores new developments in how Westcon-Comstor is delivering value to its vendors and partners. Westcon-Comstor outlined its Intelligent Demand (iD) offering ... Read More
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Reinventing a Healthcare and Life Sciences Vision: AWS re:Invent 2024
Reinventing a Healthcare and Life Sciences Vision: AWS re:Invent 2024 This IDC Market Perspective summarizes key observations from AWS re:Invent 2024 held in Las Vegas, Nevada, on December 2–5, 2024. "For healthcare, AWS' announcements and innovations offer a compelling path to modernization — deliv ... Read More
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