Category: IT Services
IT Services market research reports by IDC
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IDC FutureScape: Worldwide Services 2025 Predictions
IDC FutureScape: Worldwide Services 2025 Predictions This IDC study provides IDC's top 10 predictions for services for 2025 and beyond."AI and GenAI feature prominently across many of our services predictions, but buyers and strategic planners will also find it useful to review our predictions on co ... Read More
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The Impact of GenAI on the IT Partner Ecosystem in Latin America
The Impact of GenAI on the IT Partner Ecosystem in Latin America This IDC Perspective explores the transformative impact of GenAI on Latin America's IT partner ecosystem and highlights opportunities for innovation and strategic growth. It emphasizes the importance of training, certification, and str ... Read More
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IMTS 2024: An Exhibition of IT/OT Convergence and Industrial Ecosystems
IMTS 2024: An Exhibition of IT/OT Convergence and Industrial Ecosystems This IDC Market Note summarizes the International Manufacturing Technology Show (IMTS) held in Chicago, Illinois, September 9–14, 2024. The show has traditionally been focused exclusively on niche manufacturing operational techn ... Read More
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Modernizing Application Estates to Cloud Native: A View from EMEA
Modernizing Application Estates to Cloud Native: A View from EMEA This IDC Market Perspective provides a view on EMEA organizations' attitudes and efforts as they work to transition their application landscapes to cloud-native architectures. Under that lens, IDC identifies positioning, investment, a ... Read More
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Outsourcing the Management of Sovereign Clouds: What European IT Buyers Need to Know
Outsourcing the Management of Sovereign Clouds: What European IT Buyers Need to Know The IDC Perspective explores the rising demand for sovereign cloud solutions in Europe and the growing trend of outsourcing the management of these solutions to third-party service providers. It highlights the criti ... Read More
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From Transformation to Disruption: Leveraging Advanced Capabilities
From Transformation to Disruption: Leveraging Advanced Capabilities This IDC Perspective shows how CIOs are prioritizing acceleration and new capability development — including mobile and AI advancement — more than any other digital imperative. Future-facing CIOs are challenged at an unprecedented ... Read More
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Sustainability Remains a Key Goal for European CIOs Despite Economic Pressures
Sustainability Remains a Key Goal for European CIOs Despite Economic Pressures This IDC Market Perspective provides an update on how European CIOs are currently prioritizing their investments for the next two years. It emphasizes the fact that improving environmental sustainability of IT operations ... Read More
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Worldwide Wallet: Spend by Tech Provider Methodology, 2024
Worldwide Wallet: Spend by Tech Provider Methodology, 2024 This IDC Market Perspective provides a detailed description of IDC's Spend by Tech Provider methodology. It outlines the key inputs and approach to developing account-level technology spending estimates by vendor and explains the relationshi ... Read More
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Leadership for Security in IT Service Management and IT Asset Management
Leadership for Security in IT Service Management and IT Asset Management This IDC Perspective presents IT service management (ITSM) and IT asset management (ITAM) suggestions intended to help improve ITSM and ITAM support of cybersecurity while effectively managing changes, incidents, and problems t ... Read More
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Saudi Arabia IT Services Market Forecast, 2023–2028
Saudi Arabia IT Services Market Forecast, 2023–2028 This IDC Market Forecast presents a comprehensive analysis of Saudi Arabia's IT services market for the 2023–2028 period, exploring the market's key dynamics, opportunities, and challenges. It also provides a detailed analysis of spending across va ... Read More
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The Growing Use of Cloud in Utilities
The Growing Use of Cloud in Utilities This IDC Perspective examines results from IDC's August 2024 Industry TechPath Survey and highlights some of the trends and areas throughout utility organizations that are seeing increased investment and adoption of cloud technologies and applications. "Utilitie ... Read More
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Evaluating Enterprise Technical Health
Evaluating Enterprise Technical Health This IDC Perspective delves into strategies for improving technical health and managing technical debt. It highlights the importance of recognizing and quantifying debt and communicating the status of the overall enterprise in terms of technical health. By adop ... Read More
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GenAI's Impact on IDC's Services Markets
GenAI's Impact on IDC's Services Markets This IDC Market Perspective addresses the impacts of AI and GenAI on IDC's services markets, allowing service providers to understand the opportunities and challenges in delivering services in the current environment."AI and generative AI will have different ... Read More
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The Growth and Transformation of Global Business Services
The Growth and Transformation of Global Business Services This IDC Perspective explains why organizations consider moving from shared services to global business services (GBS). Shared services are typically centralized units that provide one or a handful of processes for an organization, while GBS ... Read More
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Digital Addiction Detox: Streamlining Technology Use, Cutting Cost, and Minimizing Risk
Digital Addiction Detox: Streamlining Technology Use, Cutting Cost, and Minimizing Risk This IDC Perspective provides CIOs, senior IT and technology executives, and other enterprise leaders with insights into how a well-executed digital detox can propel their organizations to new heights — ensuring ... Read More
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HP Inc. Lays Out Strategic Vision for Its Workforce Solutions Group, Focuses on Customer Experience
HP Inc. Lays Out Strategic Vision for Its Workforce Solutions Group, Focuses on Customer Experience This IDC Market Perspective discusses HP Inc., which is transforming its Workforce Solutions group to enhance customer experience through sustainability, circularity, and AI-driven services across its ... Read More
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South Africa Public Cloud Services Market Shares, 2023: Microsoft, AWS, and Google Lead the Pack in an Increasingly Competitive Market
South Africa Public Cloud Services Market Shares, 2023: Microsoft, AWS, and Google Lead the Pack in an Increasingly Competitive Market This IDC Market Share study presents market changes and public cloud vendor shares in South Africa in 2023. It analyzes key market developments and offers recommenda ... Read More
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IDC IT Strategy Framework
IDC IT Strategy Framework This IDC Perspective emphasizes the critical role of CIOs in aligning IT strategy with business goals, especially given the varied backgrounds of many CIOs. It outlines a six-stage framework to guide the development of a business-aligned IT strategy, starting with understan ... Read More
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Third-Party Risk: Aftermath of CrowdStrike Agent Content Update IT Outage
Third-Party Risk: Aftermath of CrowdStrike Agent Content Update IT Outage This IDC Perspective discusses the aftermath of the CrowdStrike agent content update IT outage. Organizations around the world are struggling in the aftermath of the Microsoft and CrowdStrike disruptions as these combined even ... Read More
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IDC PeerScape: Practices for Enterprise Architecture Frameworks
IDC PeerScape: Practices for Enterprise Architecture Frameworks This IDC PeerScape helps IT and business leaders understand how to choose and implement an enterprise architecture framework, adapt the framework to the organization's needs, make decisions that affect how the framework is administered ... Read More
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Worldwide Hybrid IT Infrastructure Consulting and Integration Services Forecast, 2024–2028
Worldwide Hybrid IT Infrastructure Consulting and Integration Services Forecast, 2024–2028 This IDC study provides a five-year forecast for the hybrid IT infrastructure consulting and integration services market for the 2024–2028 period."Hybrid IT is the future, driving a $41.7 billion consulting an ... Read More
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Worldwide Data Privacy Compliance Software Forecast, 2024-2028
Worldwide Data Privacy Compliance Software Forecast, 2024-2028 This IDC study discusses the drivers and dynamics that had an impact on the global enterprise legal management software market in 2023 and provides insight into future trends that may influence market demand over the 2024–2028 period."I ... Read More
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EMEA Telco Operations and Monetization Solution Forecast, 2024–2028
EMEA Telco Operations and Monetization Solution Forecast, 2024–2028 This IDC Market Forecast examines the EMEA telco operations and monetization solutions market. The industry's focus on customer experience and network APIs will serve as continued catalysts for this spending. In EMEA, high levels of ... Read More
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Japan Enterprises' IT Governance Challenges in Their Group Management, 2024
Japan Enterprises' IT Governance Challenges in Their Group Management, 2024 This IDC Perspective describes the state of "IT governance" that supports the progression of digital business (DB) and digital transformation (DX) among Japanese companies (tech buyers = end-user companies) that have multipl ... Read More
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Adopting New Technologies and Innovations into the Flow of Work
Adopting New Technologies and Innovations into the Flow of Work This IDC Perspective discusses strategies for integrating GenAI and other new technologies into organizations, focusing on managing the spectrum of employee acceptance from enthusiastic adopters to active dissenters. It emphasizes the i ... Read More
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