Category: IT Services
IT Services market research reports by IDC
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Worldwide Wallet: Spend by Tech Provider Methodology, 2024
Worldwide Wallet: Spend by Tech Provider Methodology, 2024 This IDC Market Perspective provides a detailed description of IDC's Spend by Tech Provider methodology. It outlines the key inputs and approach to developing account-level technology spending estimates by vendor and explains the relationshi ... Read More
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Leadership for Security in IT Service Management and IT Asset Management
Leadership for Security in IT Service Management and IT Asset Management This IDC Perspective presents IT service management (ITSM) and IT asset management (ITAM) suggestions intended to help improve ITSM and ITAM support of cybersecurity while effectively managing changes, incidents, and problems t ... Read More
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Saudi Arabia IT Services Market Forecast, 2023–2028
Saudi Arabia IT Services Market Forecast, 2023–2028 This IDC Market Forecast presents a comprehensive analysis of Saudi Arabia's IT services market for the 2023–2028 period, exploring the market's key dynamics, opportunities, and challenges. It also provides a detailed analysis of spending across va ... Read More
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The Growing Use of Cloud in Utilities
The Growing Use of Cloud in Utilities This IDC Perspective examines results from IDC's August 2024 Industry TechPath Survey and highlights some of the trends and areas throughout utility organizations that are seeing increased investment and adoption of cloud technologies and applications. "Utilitie ... Read More
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Evaluating Enterprise Technical Health
Evaluating Enterprise Technical Health This IDC Perspective delves into strategies for improving technical health and managing technical debt. It highlights the importance of recognizing and quantifying debt and communicating the status of the overall enterprise in terms of technical health. By adop ... Read More
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GenAI's Impact on IDC's Services Markets
GenAI's Impact on IDC's Services Markets This IDC Market Perspective addresses the impacts of AI and GenAI on IDC's services markets, allowing service providers to understand the opportunities and challenges in delivering services in the current environment."AI and generative AI will have different ... Read More
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The Growth and Transformation of Global Business Services
The Growth and Transformation of Global Business Services This IDC Perspective explains why organizations consider moving from shared services to global business services (GBS). Shared services are typically centralized units that provide one or a handful of processes for an organization, while GBS ... Read More
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Digital Addiction Detox: Streamlining Technology Use, Cutting Cost, and Minimizing Risk
Digital Addiction Detox: Streamlining Technology Use, Cutting Cost, and Minimizing Risk This IDC Perspective provides CIOs, senior IT and technology executives, and other enterprise leaders with insights into how a well-executed digital detox can propel their organizations to new heights — ensuring ... Read More
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HP Inc. Lays Out Strategic Vision for Its Workforce Solutions Group, Focuses on Customer Experience
HP Inc. Lays Out Strategic Vision for Its Workforce Solutions Group, Focuses on Customer Experience This IDC Market Perspective discusses HP Inc., which is transforming its Workforce Solutions group to enhance customer experience through sustainability, circularity, and AI-driven services across its ... Read More
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South Africa Public Cloud Services Market Shares, 2023: Microsoft, AWS, and Google Lead the Pack in an Increasingly Competitive Market
South Africa Public Cloud Services Market Shares, 2023: Microsoft, AWS, and Google Lead the Pack in an Increasingly Competitive Market This IDC Market Share study presents market changes and public cloud vendor shares in South Africa in 2023. It analyzes key market developments and offers recommenda ... Read More
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IDC IT Strategy Framework
IDC IT Strategy Framework This IDC Perspective emphasizes the critical role of CIOs in aligning IT strategy with business goals, especially given the varied backgrounds of many CIOs. It outlines a six-stage framework to guide the development of a business-aligned IT strategy, starting with understan ... Read More
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Third-Party Risk: Aftermath of CrowdStrike Agent Content Update IT Outage
Third-Party Risk: Aftermath of CrowdStrike Agent Content Update IT Outage This IDC Perspective discusses the aftermath of the CrowdStrike agent content update IT outage. Organizations around the world are struggling in the aftermath of the Microsoft and CrowdStrike disruptions as these combined even ... Read More
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IDC PeerScape: Practices for Enterprise Architecture Frameworks
IDC PeerScape: Practices for Enterprise Architecture Frameworks This IDC PeerScape helps IT and business leaders understand how to choose and implement an enterprise architecture framework, adapt the framework to the organization's needs, make decisions that affect how the framework is administered ... Read More
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Worldwide Hybrid IT Infrastructure Consulting and Integration Services Forecast, 2024–2028
Worldwide Hybrid IT Infrastructure Consulting and Integration Services Forecast, 2024–2028 This IDC study provides a five-year forecast for the hybrid IT infrastructure consulting and integration services market for the 2024–2028 period."Hybrid IT is the future, driving a $41.7 billion consulting an ... Read More
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Worldwide Data Privacy Compliance Software Forecast, 2024-2028
Worldwide Data Privacy Compliance Software Forecast, 2024-2028 This IDC study discusses the drivers and dynamics that had an impact on the global enterprise legal management software market in 2023 and provides insight into future trends that may influence market demand over the 2024–2028 period."I ... Read More
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EMEA Telco Operations and Monetization Solution Forecast, 2024–2028
EMEA Telco Operations and Monetization Solution Forecast, 2024–2028 This IDC Market Forecast examines the EMEA telco operations and monetization solutions market. The industry's focus on customer experience and network APIs will serve as continued catalysts for this spending. In EMEA, high levels of ... Read More
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Japan Enterprises' IT Governance Challenges in Their Group Management, 2024
Japan Enterprises' IT Governance Challenges in Their Group Management, 2024 This IDC Perspective describes the state of "IT governance" that supports the progression of digital business (DB) and digital transformation (DX) among Japanese companies (tech buyers = end-user companies) that have multipl ... Read More
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Adopting New Technologies and Innovations into the Flow of Work
Adopting New Technologies and Innovations into the Flow of Work This IDC Perspective discusses strategies for integrating GenAI and other new technologies into organizations, focusing on managing the spectrum of employee acceptance from enthusiastic adopters to active dissenters. It emphasizes the i ... Read More
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ServiceNow Knowledge 2024: Presenting a Scalable Technical Case for Weaving AI-Assisted Processes Through IT and Beyond
ServiceNow Knowledge 2024: Presenting a Scalable Technical Case for Weaving AI-Assisted Processes Through IT and Beyond The IDC Market Perspective discusses ServiceNow's Knowledge 2024 conference, held in Las Vegas, that showcased ServiceNow's advancements in AI integration across various business d ... Read More
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Worldwide Managed Cloud Services Deal Penetration for the IT Outsourcing Services Market, 2019–2023
Worldwide Managed Cloud Services Deal Penetration for the IT Outsourcing Services Market, 2019–2023 This IDC Market Perspective discusses the worldwide managed cloud services deal penetration in the IT outsourcing (ITO) services market for 2019–2023."The collective impact of changing customer needs ... Read More
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European IT Services Market Share, 2023: Services Market Remains Stable Despite Unrelenting Headwinds
European IT Services Market Share, 2023: Services Market Remains Stable Despite Unrelenting Headwinds This IDC Market Share examines how the market shares of Europe's largest IT services providers evolved in 2023. It also analyzes market developments and dynamics throughout the year."The European IT ... Read More
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IDC PeerScape: Practices for Planning and Optimizing Cybersecurity Team Structure
IDC PeerScape: Practices for Planning and Optimizing Cybersecurity Team Structure This IDC PeerScape offers guidance on how to approach cybersecurity team structure. Drawing on perspectives from enterprise cybersecurity across diverse sectors, it identifies best practices for managing team structure ... Read More
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Infoblox Leverages Domain Name System for Detection and Response and Threat Intelligence
Infoblox Leverages Domain Name System for Detection and Response and Threat Intelligence This IDC Market Perspective focuses on how Infoblox leverages the domain name system (DNS) to enhance cybersecurity through detection and response and threat intelligence. By utilizing DNS, Infoblox provides vis ... Read More
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The Acquisition of Datacentrix by Convergence Partners: Implications for the IT Services Market in South Africa
The Acquisition of Datacentrix by Convergence Partners: Implications for the IT Services Market in South Africa This IDC Market Note provides IDC's key opinions and impressions of Datacentrix's acquisition by Convergence Partners in July 2024. "Through this acquisition, Datacentrix has an opportunit ... Read More
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IDC PeerScape: Cloud Services Practices from Cloud Transformations
IDC PeerScape: Cloud Services Practices from Cloud Transformations This IDC PeerScape offers advice for IT executives, sourcing executives, and other business executives to employ when procuring cloud services and, specifically, professional and managed services. The lessons learned and practices id ... Read More
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