Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank
Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank This IDC Perspective examines how Federal Bank, one of the leading midsize private banks in India, embarked on a customer experience (CX) transformation journey and how Infosys, a global IT and outsourcin ... Read More
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The Future of B2B Digital Payments: Virtual Cards and Real-Time Payments Offer Speed, Convenience, and Security
The Future of B2B Digital Payments: Virtual Cards and Real-Time Payments Offer Speed, Convenience, and Security This IDC Perspective provides insight into the current trends and future of B2B digital payment management. As virtual cards, real-time payments, and even cryptocurrency grow in popularit ... Read More
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Channel Partner Participation in the Cloud Supply Chain in the United Arab Emirates, 2023
Channel Partner Participation in the Cloud Supply Chain in the United Arab Emirates, 2023 This Market Perspective looks in detail at cloud-related developments in the channel partner ecosystem in the United Arab Emirates (UAE). It provides a perspective on the market opportunity for cloud and highli ... Read More
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Buyer Case Study: Zuellig Pharma Builds a Blockchain-Powered Trustworthy Supply Chain
Buyer Case Study: Zuellig Pharma Builds a Blockchain-Powered Trustworthy Supply Chain This IDC Perspective selects a case study approach to highlight a blockchain implementation story that has moved beyond the traditional confines of a "pilot." In fact, Web3 and blockchain have attracted the imagina ... Read More
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What Is Strategy for IT Sourcing and Procurement?
What Is Strategy for IT Sourcing and Procurement? This IDC Perspective discusses the importance of strategy in IT sourcing and procurement in a digital world. Sourcing and procurement of IT products and services have become a strategic requirement in the digital era. A collaborative working relation ... Read More
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Optimization Services and the IT Infrastructure Life Cycle
Optimization Services and the IT Infrastructure Life Cycle This IDC Market Perspective examines the developments and enhancements of optimization services and provides guidance on how players in this space, technology manufacturers, systems integrators, telecommunications providers, and public cloud ... Read More
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Asia/Pacific DNB Tech Spending Opportunity Forecast, 2022–2026: Growing at a CAGR of 20.8% to Hit US$129 Billion in 2026
Asia/Pacific DNB Tech Spending Opportunity Forecast, 2022–2026: Growing at a CAGR of 20.8% to Hit US$129 Billion in 2026 This IDC study presents a 2022–2026 forecast for the Asia/Pacific digital-native businesses (DNBs) market. It is the first forecast to be done by IDC for this market. It details t ... Read More
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Buyer Case Study: Sharp Plays Critical Role in Building Smart Learning Environment, Nurturing Pool of Future IT Resources
Buyer Case Study: Sharp Plays Critical Role in Building Smart Learning Environment, Nurturing Pool of Future IT Resources This IDC Perspective discusses how a relationship with a group of colleges led to a comprehensive services engagement for Sharp due to its close portfolio alignment with the need ... Read More
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Channel Partner Business Model Evolution in the United Arab Emirates — Part 1
Channel Partner Business Model Evolution in the United Arab Emirates — Part 1 As part of its Middle East, Türkiye, and Africa (META) IT services research program, IDC decided to compile a number of reports to shed light on channel-partner-related developments in certain countries across the region. ... Read More
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"Voice of the Customer" Programs: Where Are They Today? More Importantly, Where Are They Going?
"Voice of the Customer" Programs: Where Are They Today? More Importantly, Where Are They Going? This IDC Perspective discusses the evolution of voice of the customer as a corporate program to listen, analyze, and act on customer feedback and sentiment as it is used to improve products, services, and ... Read More
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Channel Partner Business Model Evolution in the United Arab Emirates — Part 2
Channel Partner Business Model Evolution in the United Arab Emirates — Part 2 As part of its Middle East, Türkiye, and Africa (META) IT services research program, IDC compiled a number of reports to shed light on channel-partner-related developments in certain countries across the region. This IDC M ... Read More
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IDC Perspective: Urgent Need for Comms SPs to Relook at their Operations and Monetization System Investments
IDC Perspective: Urgent Need for Comms SPs to Relook at their Operations and Monetization System Investments The emergence of 5G has created possibilities for communications SPs to provide services related to advanced technologies such as AI, Internet of Things (IoT), and network slicing. However, t ... Read More
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The Matrix of Earthbound and Extraterrestrial Entities
The Matrix of Earthbound and Extraterrestrial Entities This IDC Perspective provides conceptual guidance to organizations seeking to understand the evolution of the Internet of Things (IoT) and its metamorphosis into a new framework, the Matrix of Earthbound and Extraterrestrial Entities (ME3)."The ... Read More
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Future of Digital Innovation and DevSecOps: Understanding and Securing the Attack Vectors of the Modern Software Supply Chain
Future of Digital Innovation and DevSecOps: Understanding and Securing the Attack Vectors of the Modern Software Supply Chain This IDC Perspective provides insights into the various dimensions of the software supply chain that can be attacked by bad actors, with actionable insight into practices and ... Read More
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2023 Edge Predictions Roundup
2023 Edge Predictions Roundup This IDC Market Perspective is a compilation of predictions related to edge computing. As a future-focused piece, this document highlights the role of edge in transforming experiences, improving operational efficiency, and changing traditional IT strategies. For technol ... Read More
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Worldwide and U.S. IT Consulting Services Market Shares, 2021: Bouncing Back from COVID-19
Worldwide and U.S. IT Consulting Services Market Shares, 2021: Bouncing Back from COVID-19 This IDC study provides a review of the top IT consulting services vendors as ranked by total worldwide and U.S. IT consulting services revenue."Many, but not all, vendors are recovering from the slowdown due ... Read More
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IDC PeerScape: Practices for Implementing Intelligent Knowledge Networks
IDC PeerScape: Practices for Implementing Intelligent Knowledge Networks This IDC PeerScape examines some best practices for creating an enterprisewide intelligent knowledge network gleaned from major professional services firms that have made it their business to synthesize and reuse critical busin ... Read More
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The Future of Work on Workplace Automation Services
The Future of Work on Workplace Automation Services The move to workplace automation is driven by many forces. Cost reduction is one, but it should not be the first. If a process can be automated to save time, money, and anxiety, it will be automated eventually. The most advantageous aspect of workp ... Read More
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IDC PlanScape: Enterprise Medical Imaging
IDC PlanScape: Enterprise Medical Imaging This IDC PlanScape helps leaders plan for and manage enterprise medical imaging initiatives' complex and multifaceted process. According to IDC's U.S. Healthcare Provider Technology and Connected Health Survey, nearly one out of three (31.1%) U.S. hospitals ... Read More
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Time To Tighten the Belt?
Time To Tighten the Belt? This IDC Perspective explains how organizations are tightening their spend management to compete in a digital world.The economic environment is challenging and changing weekly. Organizations are revisiting hiring plans and technology spend. Spend management has risen in imp ... Read More
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Customer Data Platforms: Foundation for the Future of Customer Experience
Customer Data Platforms: Foundation for the Future of Customer Experience This IDC Perspective analyzes the primary role of customer data platforms (CDPs) in delivering better customer-centered outcomes. The analysis is based on IDC's Future Enterprise Resiliency and Spending (FERS) Survey and other ... Read More
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Advertising on Connected TV
Advertising on Connected TV This IDC Perspective focuses on advertising on CTV. Advertising revenue across local U.S. media will decline by 0.5% in the coming year, projects the latest forecast from BIA Advisory Services. In addition, buyers estimate spending less on traditional cable and broadcast ... Read More
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Dusting Off Vendor-Managed Inventory for 2023
Dusting Off Vendor-Managed Inventory for 2023 This IDC Market Perspective discusses vendor-managed inventory (VMI)."We examine the role for VMI in a modern supply chain and whether more modern tools and better and more completely available data mean that what was aspirational back in 1995 is practic ... Read More
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The "Inverted Perspective" Approach in the Retail Value Chain
The "Inverted Perspective" Approach in the Retail Value Chain This IDC Perspective proposes additional models and approaches to retail companies in defining and managing internal processes throughout the entire retail value chain. As operational efficiency is a relevant priority and challenge for re ... Read More
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Future-Readying Operations — How IT and Engineering Services Partners Can Help Accelerate Your Journey
Future-Readying Operations — How IT and Engineering Services Partners Can Help Accelerate Your Journey This IDC Perspective leverages customer survey feedback to understand operations and other business challenges that organizations face today. It highlights the need for organizations to analyze and ... Read More
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