Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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VIIZR and Salesforce: The Case for a Platform-on-Platform Approach to Trade Industry Transformation
VIIZR and Salesforce: The Case for a Platform-on-Platform Approach to Trade Industry Transformation This IDC Perspective explores platform business models and how they differ from sophisticated technology platforms such as AWS and other cloud service providers' platform-as-a-service (PaaS) offerings ... Read More
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Best Practices in Developing Telco B2B Customer Loyalty in EMEA
Best Practices in Developing Telco B2B Customer Loyalty in EMEA This IDC Perspective discusses EMEA telco B2B loyalty programs and the role they play in the industry's future. It will be increasingly important for EMEA telcos to actively manage B2B loyalty as their customer and partner ecosystems be ... Read More
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IDC PeerScape: Practices for Executing a Center of Excellence Strategy
IDC PeerScape: Practices for Executing a Center of Excellence Strategy This IDC PeerScape looks at the best practices for executing on a successful center of excellence (COE) strategy and advises on how to overcome the top challenges around COEs."There are a number of challenges to executing on a s ... Read More
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"Shift Left" Sustainability and Why It's Gaining Attention
"Shift Left" Sustainability and Why It's Gaining Attention This IDC Market Perspective discusses the concept of shift-left sustainability/software engineering and development that is sustainable by design. It explores why this topic is gaining importance to support future digital business strategies ... Read More
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A New Vision for Physical Security Technology: Making Physical Security Invisible
A New Vision for Physical Security Technology: Making Physical Security Invisible This IDC Perspective discusses a new vision for physical security technology. Generative AI (GenAI) is quickly evolving to provide a conversational interface to physical security applications. This will enable physical ... Read More
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Integration Challengers: SEEBURGER Combines B2B with iPaaS Capabilities
Integration Challengers: SEEBURGER Combines B2B with iPaaS Capabilities This IDC Perspective profiles integration vendor SEEBURGER, a challenger in the integration market. SEEBURGER has had a strong presence in the business-to-business (B2B) integration market for years. But as organizations rethink ... Read More
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Enhancing Utility Operations Using Artificial Intelligence
Enhancing Utility Operations Using Artificial Intelligence This IDC Perspective examines some of the core areas where AI is gaining traction in utility operations."Operational segments across the utility value chain have established use cases that have proven to be beneficial to utilities. Whether i ... Read More
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IDC PlanScape: Remote Health Monitoring
IDC PlanScape: Remote Health Monitoring This IDC PlanScape describes the important role that remote health monitoring (RHM) can play in transforming the delivery of healthcare services by enabling care anywhere initiatives. The study helps healthcare organizations build a case for deploying remote h ... Read More
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To Improve Client Outcomes, Services Providers Should Emphasize the Experience Aspect of Digital Projects
To Improve Client Outcomes, Services Providers Should Emphasize the Experience Aspect of Digital Projects This IDC Market Perspective highlights the importance of the digital experience related to digital products, services, and/or processes. An example of Tech Mahindra and its client, an American m ... Read More
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CISO Insights from 1Q23: Regulation, Prediction, and Role Evolution
CISO Insights from 1Q23: Regulation, Prediction, and Role Evolution This IDC Perspective provides an overview of key points of discussion and insights from IDC's European CISO Hub events held in 1Q23."IDC research shows that cybersecurity is consistently among the top priorities for business leaders ... Read More
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Aptean: Expanding in Europe, Focusing on Industry Specialists in Manufacturing and Distribution
Aptean: Expanding in Europe, Focusing on Industry Specialists in Manufacturing and Distribution This IDC Market Note discusses information shared at a recent briefing to European IDC analysts by Aptean, with the vendor continuing to acquire smaller, often market-specific, vendors in the region as pa ... Read More
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ServiceNow Knowledge 2023 Advances the Intelligent Platform for Digital Business
ServiceNow Knowledge 2023 Advances the Intelligent Platform for Digital Business This IDC Market Note provides an overview of ServiceNow Knowledge 2023, held in Las Vegas, from May 16 to 18. The Knowledge conference provided a venue for ServiceNow to recap the organization's accomplishments from the ... Read More
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How Will GenAI Impact VOC Programs and Applications
How Will GenAI Impact VOC Programs and Applications This IDC Perspective discusses the impact and importance of artificial intelligence (AI) and specifically generative artificial intelligence (GenAI) on voice-of-the-customer programs and vendor applications. Discussed are the trends being seen and ... Read More
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Revolutionizing Insurance: The Power and Potential of Blockchain Technology in the Value Chain
Revolutionizing Insurance: The Power and Potential of Blockchain Technology in the Value Chain The IDC Perspective on the prerequisites of blockchain adoption by insurers in the Asia/Pacific region provides valuable insights into the current state of the insurance industry and potential benefits of ... Read More
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A Case for Decision Intelligence: From "What Data Is Needed?" to "What Decisions Need to Be Made?"
A Case for Decision Intelligence: From "What Data Is Needed?" to "What Decisions Need to Be Made?" This IDC Perspective introduces and defines decision intelligence software. It presents evidence to reconsider past approaches to investments in data processing and provides guidance for assessing oppo ... Read More
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Using Data to Drive Improvements and Insights with IT Service Management and Enterprise Service Management
Using Data to Drive Improvements and Insights with IT Service Management and Enterprise Service Management This IDC Perspective discusses using data to drive improvements and insights with IT service management (ITSM) and enterprise service management (ESM). More organizations are moving to the next ... Read More
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The Netflix Culture: Value Stream Management Exemplified
The Netflix Culture: Value Stream Management Exemplified This IDC Perspective delves into the digital business culture of Netflix as a fine example of a successful digital business with an extraordinary digital culture. Real-life examples are shared through the stories of Fonz Morris, lead product d ... Read More
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Embedded Payments — Acceptance
Embedded Payments — Acceptance This IDC Perspective discusses the other side of the card payment ecosystem: acceptance. The concept of embedded financial services continues to find traction across multiple industries. IDC believes that embedded financial services are an evolutionary step in the proc ... Read More
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Rethinking Servitization in the Aftermarket as Value Is a Moving Target
Rethinking Servitization in the Aftermarket as Value Is a Moving Target This IDC Market Perspective highlights the shift in the aftermarket to new service models and servitization. The document explores the industry dynamics and highlights some use cases. "As-a-service business models are enabling t ... Read More
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IDC PlanScape: Cyber-Recovery Services
IDC PlanScape: Cyber-Recovery Services This IDC PlanScape focuses specifically on the cyber-recovery aspect of the cyber-resilience program and provides an in-depth review of cyber-recovery practice. It discusses the why, the what, the who, and how to build effective cyber-recovery programs. "This I ... Read More
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Big Names in Hardware Reposition as Software and Solutions Providers, Meeting the Changing Needs of Retailers
Big Names in Hardware Reposition as Software and Solutions Providers, Meeting the Changing Needs of Retailers This IDC Perspective looks at the market conditions that are leading hardware providers to pivot to a software and services model, as well as how that pivot requires an organization to chang ... Read More
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Amazon QuickSight Makes Aggressive Inroads into the Business Intelligence Software Market
Amazon QuickSight Makes Aggressive Inroads into the Business Intelligence Software Market This document is an account of the development of Amazon QuickSight's capabilities (especially from November 2022 till date) along with a commentary on its market positioning, and key differentiating capabiliti ... Read More
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Retailers to Unlock Sourcing Resilience through Supplier Diversification and Nearshoring
Retailers to Unlock Sourcing Resilience through Supplier Diversification and Nearshoring This IDC study is about the steps that retailers are taking to manage global omni-channel sourcing and supply chains. These operations post challenges on a good day; unmanageable disruption of the flow of invent ... Read More
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The Digital Road Map: From Transformation to Innovation
The Digital Road Map: From Transformation to Innovation This IDC Perspective explores how the most digitally mature organizations are moving from digital transformation (DX) to digital innovation. In this document we look at the state of digital innovation investments, the impact of executive suppor ... Read More
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IDC Assessment: SS&C Blue Prism Task Mining Software
IDC Assessment: SS&C Blue Prism Task Mining Software This IDC Perspective assesses SS&C Blue Prism Process Intelligence (BPPI) task mining software. BPPI is an OEM of ABBYY Timeline. Blue Prism enhanced task mining with its Capture application that takes the output of task mining, improves it in ... Read More
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