Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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What Is Green Accounting, and Why Should It Be on the Minds of the CFO?
What Is Green Accounting, and Why Should It Be on the Minds of the CFO? This IDC Perspective explores green accounting, and why it should be on the minds of the office of the CFO. With continued focus on sustainability from governments and companies, there is an increase in focus on developing and s ... Read More
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Why Words Matter: A Future of Work Terminology Guide
Why Words Matter: A Future of Work Terminology Guide This IDC Perspective looks at both vendors and end-user organizations that can benefit from understanding the main definitions that could be involved in the Future of Work (FoW) terminology. The future of work is an enterprisewide imperative drive ... Read More
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Five Areas to Watch in Public Safety
Five Areas to Watch in Public Safety This IDC Market Perspective provides a discussion of developments IDC foresees as critical factors in this market throughout 2023. Public safety agencies worldwide are capitalizing on massive innovations in technology specific to their subvertical, as well as inn ... Read More
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IDC PlanScape: Leveraging AI to Address the Skills Gap in Federal Agencies
IDC PlanScape: Leveraging AI to Address the Skills Gap in Federal Agencies This IDC PlanScape provides federal agencies a framework to make strategic choices regarding the type of AI solutions they should leverage to address the skills gap in federal agencies. This IDC PlanScape highlights several s ... Read More
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IDC PlanScape: Value Stream Management to Focus on Business Value
IDC PlanScape: Value Stream Management to Focus on Business Value This IDC PlanScape focuses on why, what, who, and how an enterprise can excel in assessing and expressing its digital value. Digital value is discussed in the context of the new concepts and best practices of the value stream manageme ... Read More
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Utility Customer Engagement: A Necessity in Meeting Net-Zero Goals
Utility Customer Engagement: A Necessity in Meeting Net-Zero Goals This IDC Perspective examines how creating or enhancing digital customer engagement will help utilities in meeting net-zero targets and timelines."As utilities embark on their energy transition journey and efforts to reduce CO2 emis ... Read More
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U.S. Government Digital Sovereignty: Self-Sufficiency
U.S. Government Digital Sovereignty: Self-Sufficiency This IDC Perspective is the second of three U.S. federal government research documents on digital sovereignty and covers digital sovereignty — self-sufficiency. This includes strengthening and protecting U.S. national security and the digital eco ... Read More
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Unlocking Skills for Digital Sovereignty
Unlocking Skills for Digital Sovereignty This IDC Perspective explores the essential skills needed to build digital sovereignty (DS) across industries: cybersecurity, data governance, and cloud. We will also discuss the role of education systems and IT training providers in advancing DS strategies a ... Read More
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VIIZR and Salesforce: The Case for a Platform-on-Platform Approach to Trade Industry Transformation
VIIZR and Salesforce: The Case for a Platform-on-Platform Approach to Trade Industry Transformation This IDC Perspective explores platform business models and how they differ from sophisticated technology platforms such as AWS and other cloud service providers' platform-as-a-service (PaaS) offerings ... Read More
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Best Practices in Developing Telco B2B Customer Loyalty in EMEA
Best Practices in Developing Telco B2B Customer Loyalty in EMEA This IDC Perspective discusses EMEA telco B2B loyalty programs and the role they play in the industry's future. It will be increasingly important for EMEA telcos to actively manage B2B loyalty as their customer and partner ecosystems be ... Read More
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IDC PeerScape: Practices for Executing a Center of Excellence Strategy
IDC PeerScape: Practices for Executing a Center of Excellence Strategy This IDC PeerScape looks at the best practices for executing on a successful center of excellence (COE) strategy and advises on how to overcome the top challenges around COEs."There are a number of challenges to executing on a s ... Read More
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"Shift Left" Sustainability and Why It's Gaining Attention
"Shift Left" Sustainability and Why It's Gaining Attention This IDC Market Perspective discusses the concept of shift-left sustainability/software engineering and development that is sustainable by design. It explores why this topic is gaining importance to support future digital business strategies ... Read More
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A New Vision for Physical Security Technology: Making Physical Security Invisible
A New Vision for Physical Security Technology: Making Physical Security Invisible This IDC Perspective discusses a new vision for physical security technology. Generative AI (GenAI) is quickly evolving to provide a conversational interface to physical security applications. This will enable physical ... Read More
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Integration Challengers: SEEBURGER Combines B2B with iPaaS Capabilities
Integration Challengers: SEEBURGER Combines B2B with iPaaS Capabilities This IDC Perspective profiles integration vendor SEEBURGER, a challenger in the integration market. SEEBURGER has had a strong presence in the business-to-business (B2B) integration market for years. But as organizations rethink ... Read More
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Enhancing Utility Operations Using Artificial Intelligence
Enhancing Utility Operations Using Artificial Intelligence This IDC Perspective examines some of the core areas where AI is gaining traction in utility operations."Operational segments across the utility value chain have established use cases that have proven to be beneficial to utilities. Whether i ... Read More
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IDC PlanScape: Remote Health Monitoring
IDC PlanScape: Remote Health Monitoring This IDC PlanScape describes the important role that remote health monitoring (RHM) can play in transforming the delivery of healthcare services by enabling care anywhere initiatives. The study helps healthcare organizations build a case for deploying remote h ... Read More
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To Improve Client Outcomes, Services Providers Should Emphasize the Experience Aspect of Digital Projects
To Improve Client Outcomes, Services Providers Should Emphasize the Experience Aspect of Digital Projects This IDC Market Perspective highlights the importance of the digital experience related to digital products, services, and/or processes. An example of Tech Mahindra and its client, an American m ... Read More
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CISO Insights from 1Q23: Regulation, Prediction, and Role Evolution
CISO Insights from 1Q23: Regulation, Prediction, and Role Evolution This IDC Perspective provides an overview of key points of discussion and insights from IDC's European CISO Hub events held in 1Q23."IDC research shows that cybersecurity is consistently among the top priorities for business leaders ... Read More
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Aptean: Expanding in Europe, Focusing on Industry Specialists in Manufacturing and Distribution
Aptean: Expanding in Europe, Focusing on Industry Specialists in Manufacturing and Distribution This IDC Market Note discusses information shared at a recent briefing to European IDC analysts by Aptean, with the vendor continuing to acquire smaller, often market-specific, vendors in the region as pa ... Read More
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ServiceNow Knowledge 2023 Advances the Intelligent Platform for Digital Business
ServiceNow Knowledge 2023 Advances the Intelligent Platform for Digital Business This IDC Market Note provides an overview of ServiceNow Knowledge 2023, held in Las Vegas, from May 16 to 18. The Knowledge conference provided a venue for ServiceNow to recap the organization's accomplishments from the ... Read More
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How Will GenAI Impact VOC Programs and Applications
How Will GenAI Impact VOC Programs and Applications This IDC Perspective discusses the impact and importance of artificial intelligence (AI) and specifically generative artificial intelligence (GenAI) on voice-of-the-customer programs and vendor applications. Discussed are the trends being seen and ... Read More
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Revolutionizing Insurance: The Power and Potential of Blockchain Technology in the Value Chain
Revolutionizing Insurance: The Power and Potential of Blockchain Technology in the Value Chain The IDC Perspective on the prerequisites of blockchain adoption by insurers in the Asia/Pacific region provides valuable insights into the current state of the insurance industry and potential benefits of ... Read More
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A Case for Decision Intelligence: From "What Data Is Needed?" to "What Decisions Need to Be Made?"
A Case for Decision Intelligence: From "What Data Is Needed?" to "What Decisions Need to Be Made?" This IDC Perspective introduces and defines decision intelligence software. It presents evidence to reconsider past approaches to investments in data processing and provides guidance for assessing oppo ... Read More
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Using Data to Drive Improvements and Insights with IT Service Management and Enterprise Service Management
Using Data to Drive Improvements and Insights with IT Service Management and Enterprise Service Management This IDC Perspective discusses using data to drive improvements and insights with IT service management (ITSM) and enterprise service management (ESM). More organizations are moving to the next ... Read More
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The Netflix Culture: Value Stream Management Exemplified
The Netflix Culture: Value Stream Management Exemplified This IDC Perspective delves into the digital business culture of Netflix as a fine example of a successful digital business with an extraordinary digital culture. Real-life examples are shared through the stories of Fonz Morris, lead product d ... Read More
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