Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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The CFO Perspective: The Finance Workforce of the Future Looks Bleak
The CFO Perspective: The Finance Workforce of the Future Looks Bleak This IDC Perspective reviews the headlines around the low talent pipeline of finance professionals. In this document, we discuss the pipeline issues and the addressable issues required to attract more into the talent pipeline. "Thi ... Read More
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Impact of Fixed Wireless Access on Cable and Fiber Internet Access Services for Business
Impact of Fixed Wireless Access on Cable and Fiber Internet Access Services for Business This IDC Perspective intends to illustrate the impact of FWA on cable, fiber, and DSL internet access connections over time in the enterprise and business services space. FWA is expected to gain a significant ma ... Read More
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SoftwareOne Offers a Unique Approach to FinOps Services
SoftwareOne Offers a Unique Approach to FinOps Services This IDC Market Note covers SoftwareOne's North American summit held April 24 and 25, 2023, in Milwaukee, Wisconsin. Companies should consider a third-party partner, like SoftwareOne, to implement or mature their FinOps teams. Investing in peop ... Read More
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EllisDon's Digital Transformation Journey: Charting the Path for the Construction Industry
EllisDon's Digital Transformation Journey: Charting the Path for the Construction Industry This IDC Perspective examines the transformation of EllisDon, one of Canada's leading construction and services firms. In response to the shifting priorities of sustainable and responsible business practices, ... Read More
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IDC Assessment: Soroco Scout Task Mining Software
IDC Assessment: Soroco Scout Task Mining Software This IDC Perspective examines Soroco Scout task mining software capabilities. Soroco is a privately held provider of task mining software called Scout. The software is optimized to support automation and process improvement initiatives by specialist ... Read More
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The Moments That Matter: Use Customer Data to Drive the Right Customer Experience and Increase Revenue and Market Share
The Moments That Matter: Use Customer Data to Drive the Right Customer Experience and Increase Revenue and Market Share This IDC Perspective breaks down a few critical customer interactions into the moments that matter, bringing straightforward advice on how to relook at what matters in the digital ... Read More
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Amazon Supports Its Monitron Cloud Predictive Maintenance Service with Its Kinesis 2.0 Data Stream
Amazon Supports Its Monitron Cloud Predictive Maintenance Service with Its Kinesis 2.0 Data Stream This IDC Market Note analyzes Amazon's efforts in the predictive maintenance market with its Monitron product and predicts what may come next. Please Note: Extended description available upon request. ... Read More
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An Asian Banking Crisis or an Asia-Driven Global Recovery? Implications for Asia Technology Spending
An Asian Banking Crisis or an Asia-Driven Global Recovery? Implications for Asia Technology Spending The IDC study has found no significant issues with Asia banks and the economy. We predict that the banks will stay liquid and solvent and will continue with their technology investments. While recess ... Read More
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European IT Employment Forecast, 2021-2026
European IT Employment Forecast, 2021-2026 Despite economic slowdown in Europe in 2022, European technology employment continued to grow 2.7% in 2021 with continued demand for DX skills, underlining the deeper dependency on technology in all aspects of business, which accelerated during the COVID-19 ... Read More
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IDC PlanScape: Digital Sovereignty for Policymakers
IDC PlanScape: Digital Sovereignty for Policymakers This IDC PlanScape provides policymakers with a framework to make strategic choices about what degree of sovereignty they want to mandate through laws, policies, and standards. It identifies the stakeholders that must be involved, investments to be ... Read More
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Future of Work: Governments' Areas for Improvement
Future of Work: Governments' Areas for Improvement This IDC Market Note describes the current situation in the European public sector in terms of workplace and culture transformation, drawing from data from a 2023 survey around the Future of Work. While hybrid work models continue to spread, governm ... Read More
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IDC PlanScape: Digital Sovereignty Decision Framework for IT Executives
IDC PlanScape: Digital Sovereignty Decision Framework for IT Executives IDC predicts that "Sovereign assertions in sustainability, resiliency, and asset residency through 2025 will force G2000 CIOs to shift staff, budgets, and operating processes for more than 35% of IT and data assets." Triggered b ... Read More
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ServiceNow Expands Its Initial Enterprise Asset Management Offering in Its Utah Release
ServiceNow Expands Its Initial Enterprise Asset Management Offering in Its Utah Release This IDC Market Note highlights the recent vendor news from ServiceNow regarding its Utah product release for enterprise asset management (EAM). Please Note: Extended description available upon request. ... Read More
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Sustainability Index for Software Providers: SAP
Sustainability Index for Software Providers: SAP This IDC Vendor Profile presents SAP's performance against 130+ parameters contained in IDC's Technology for Sustainability and Social Impact (TSSI) framework for software vendors. It identifies the areas in which SAP outperforms the industry average ... Read More
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IDC Assessment: Skan.AI Task Mining Software
IDC Assessment: Skan.AI Task Mining Software This IDC Perspective discusses the role of Skan.AI in task mining software. Skan.AI is a privately held hybrid task and process mining vendor that focuses on understanding, documenting, and continuously improving how manual processes are automated and aug ... Read More
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Office of the CFO: Transfer Pricing — Intercompany Transactions Solving the Headache
Office of the CFO: Transfer Pricing — Intercompany Transactions Solving the Headache This IDC Perspective explores transfer pricing, otherwise known as intercompany transactions. This is a major pain point in multinational corporations with operations all over the world. This can be time-consuming a ... Read More
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Cross Ecosystems-First in Latin America
Cross Ecosystems-First in Latin America In this document, IDC shares an essential vision for future business models that will impact both the IT industry and other markets. The consumer experience is undergoing profound changes, and at the level of business purchases of technology, decision-making n ... Read More
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Skills Needed to Make Latin America More Competitive in the Digital Era
Skills Needed to Make Latin America More Competitive in the Digital Era Digital skills are essential to grow and evolve professionally in the coming years, given that skilled professionals will be the ones reshaping the world. Nevertheless, getting there involves challenges for organizations and pro ... Read More
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Can Connectedness Be a Driver of Sustainability? Part 2: Supplier Best Practices and Impact on the Connectedness Ecosystem
Can Connectedness Be a Driver of Sustainability? Part 2: Supplier Best Practices and Impact on the Connectedness Ecosystem This IDC Perspective is the second of a two-part series that looks at the technology and the supplier best practices to ensure connectivity transformation becomes a driver of s ... Read More
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IDC Perspective: Embedded Payments — Issuing
IDC Perspective: Embedded Payments — Issuing This IDC Perspective discusses embedded payments. The term embedded is seemingly everywhere in the financial services industry. IDC believes that embedded finance is an evolutionary step in the process of what will ultimately be an open environment in whi ... Read More
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DataOps: How to Get an Edge from Professional Services
DataOps: How to Get an Edge from Professional Services This IDC Perspective explores findings from IDC's 2022 Enterprise Intelligence Services Survey around enterprise adoption of DataOps solutions and usage of professional services providers. This document highlights examples of services providers' ... Read More
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IDC PeerScape: Best Practices for Overcoming Enterprise Machine Learning Operations Challenges to Fortify Enterprise Intelligence
IDC PeerScape: Best Practices for Overcoming Enterprise Machine Learning Operations Challenges to Fortify Enterprise Intelligence This IDC PeerScape discusses best practices for overcoming enterprise MLOps challenges."MLOps is a team sport. It requires collaboration and collective learning among da ... Read More
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IDC Assessment: ABBYY Timeline Task Mining Software
IDC Assessment: ABBYY Timeline Task Mining Software This IDC Perspective analyzed ABBYY, a provider of AI-powered solutions that help customers digitally transform their business processes. Workers who are involved with case management, such as claims, lending, and underwriting, align well with Time ... Read More
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IDC Assessment: EdgeVerve Task Mining Software
IDC Assessment: EdgeVerve Task Mining Software This IDC Perspective assesses EdgeVerve task mining software, AssistEdge Discover. EdgeVerve is a provider of AI-powered automation solutions, including RPA and document AI. AssistEdge Discover is high-functioning task mining software that also captures ... Read More
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The CFO Perspective: Business Continuity Management Is Becoming More of a Focus for the Office of the CFO
The CFO Perspective: Business Continuity Management Is Becoming More of a Focus for the Office of the CFO This IDC Perspective covers the topic of BCM, which has become more important to companies, given the increased frequency and cost of natural disasters and geopolitical and security (physical an ... Read More
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