Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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IDC PeerScape: Retail Intelligence Practices to Apply GenAI Across Use Cases
IDC PeerScape: Retail Intelligence Practices to Apply GenAI Across Use Cases This IDC PeerScape helps retail operational leaders consider the implications of what GenAI can offer them, especially as best practices have yet to be formed. We examine the importance of a data infrastructure and hear fro ... Read More
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Executive Interview With the Regional Director of IT for the Island of Madeira
Executive Interview With the Regional Director of IT for the Island of Madeira This IDC Perspective discusses how islands can become leaders in digital innovation and effective sandboxes to pilot and then scale new and emerging technologies from 5G to digital twins. IDC research highlights several f ... Read More
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Sopra Steria's 1H23 Financial Results: Revenue Grows 11.6% to €2.84 Billion or $3.1 Billion
Sopra Steria's 1H23 Financial Results: Revenue Grows 11.6% to €2.84 Billion or $3.1 BillionThis IDC Market Note discusses Sopra Steria's 1H23 financial results as announced on July 27. In 1H23, the company's worldwide revenue grew 11.6% (8.1% organic growth) on a year-over-year basis to $2.84 billio ... Read More
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Site Reliability Engineering: Establishing a Foundation for Maturity and Understanding SLIs and SLOs
Site Reliability Engineering: Establishing a Foundation for Maturity and Understanding SLIs and SLOs This IDC Perspective provides considerations for establishing a site reliability engineering (SRE) team and suggests key practices for maturing SRE teams and creating and understanding SLIs and SLOs. ... Read More
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The Failure of Personalization: How Can Effective Contextualization Enable Enterprises to Achieve Customer Empathy@Scale
The Failure of Personalization: How Can Effective Contextualization Enable Enterprises to Achieve Customer Empathy@Scale This IDC Perspective discusses what it means to engage in a contextually relevant manner with customers and, crucially, scaling contextualization to achieve customer empathy thro ... Read More
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Why Infrastructure and Platform Engineering Teams Should Be a Strategic Investment for C-Suite Leaders
Why Infrastructure and Platform Engineering Teams Should Be a Strategic Investment for C-Suite Leaders This IDC Market Note provides an overview on infrastructure and platform engineering teams and how IT executive teams utilize the practices to deliver improved developer (and customer) experiences, ... Read More
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The Four Value Pillars: Measuring and Communicating IT Operations Business Value with the C-Suite
The Four Value Pillars: Measuring and Communicating IT Operations Business Value with the C-Suite This IDC Market Note analyzes the four major pillars of business value that IT operations executives can use to measure and report on the progress and success of their initiatives in business terms. CIO ... Read More
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How Do Experiential Value Streams Contribute to Customer Success?
How Do Experiential Value Streams Contribute to Customer Success? This IDC Perspective discusses the importance of value creation for stakeholders in the future enterprise, such as customers, partners, employees, management, community, environment, and so forth. IDC explores the market trends and de ... Read More
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Innovation and Adaptation: TCS Analyst Day 2023
Innovation and Adaptation: TCS Analyst Day 2023 This IDC Perspective discusses Tata Consultancy Services' (TCS') 2023 Analyst Day, which covered topics ranging from new applications of generative AI to the firm's strategic partnerships and growth plans. This event showcased the wide range of service ... Read More
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Worldwide IT Operations Management Software Market Shares, 2022: Steady Growth Despite Economic Headwinds
Worldwide IT Operations Management Software Market Shares, 2022: Steady Growth Despite Economic Headwinds This IDC study provides insight into the worldwide IT operations management (ITOM) software market for 2022, including total revenue, top vendor market share, and growth rates. The study also in ... Read More
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Inventory Control Towers and Their Role Within the Supply Chain
Inventory Control Towers and Their Role Within the Supply Chain This IDC Perspective discusses inventory control towers and their role within the supply chain. The future of inventory control towers represents a seismic shift in supply chain management. These digital command centers will empower or ... Read More
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Industry Ecosystems: On-Demand Augmented Expertise and Knowledge for the Digital Organization
Industry Ecosystems: On-Demand Augmented Expertise and Knowledge for the Digital Organization This IDC Perspective focuses on the people dimension of IDC's April 2023 Future of Industry Ecosystems MaturityScape Benchmark Survey. We explore results from this survey, as well as the potential impact of ... Read More
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Why You Shouldn't Fire Your CDO
Why You Shouldn't Fire Your CDO This IDC Perspective summarizes findings from the 17th annual Chief Data Officer and Information Quality (CDOIQ) Symposium held in July 2023 and provides guidance on the role and skills of the chief data officer (CDO). "CDOs are often tasked with the impossible — fixi ... Read More
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Changing Perspectives on the Frontline Worker: The Impact of Technology, Skills, and Automation
Changing Perspectives on the Frontline Worker: The Impact of Technology, Skills, and Automation This IDC Perspective offers a forward-thinking approach for enterprises to recognize the importance of technology for their frontline workforce. Frontline workers often face unique technological and organ ... Read More
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Network Observability: Driving Tactical and Strategic Gains
Network Observability: Driving Tactical and Strategic Gains This IDC Perspective discusses how network observability solutions represent the next generation of network management and serve as the right match at the right time for the hyper-connected digital business model. Continual and comprehensiv ... Read More
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IDC Assessment: UiPath Task Mining
IDC Assessment: UiPath Task Mining This IDC Perspective assesses the capabilities of UiPath Task Mining. In 2020, UiPath introduced Task Mining and currently offers two experiences: Assisted Task Mining and Unassisted Task Mining that are designed for different use cases. Assisted Task Mining is des ... Read More
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IDC PlanScape: Centers of Excellence
IDC PlanScape: Centers of Excellence This IDC PlanScape looks at the potential benefit of a COE, the elements needed for success, how to measure return on investment (ROI), steps needed to obtain support and buy-in throughout the organization, and the cultural realities that will likely make or brea ... Read More
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Software-Defined Industrial Automation: An Update
Software-Defined Industrial Automation: An Update This IDC Perspective provides an update on the state of software-defined industrial automation. There have been many transformational shifts in industrial operations over the years. The current shift has been largely about extraction and use of opera ... Read More
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Changing Roles in IT Service Management and Operations: In 2023, Who Is IT and What Services Are They Managing?
Changing Roles in IT Service Management and Operations: In 2023, Who Is IT and What Services Are They Managing? This IDC Market Perspective explores trends in workers' backgrounds and expectations, as well as where artificial intelligence (AI) can fill certain roles. Technology is integrated into bu ... Read More
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Azentio Software Unveils ONEERP Cloud: Enterprise Resource Planning Transition to Industry Cloud with Enhanced Supply Chain, Manufacturing, Financials, and User Interface
Azentio Software Unveils ONEERP Cloud: Enterprise Resource Planning Transition to Industry Cloud with Enhanced Supply Chain, Manufacturing, Financials, and User Interface This IDC Market Note analyzes Azentio Software's go-to-market strategy through the transition of its ONEERP solution into industr ... Read More
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Turning Challenges into Success — Mainframe App Modernization Offers Opportunities for IT Services Providers
Turning Challenges into Success — Mainframe App Modernization Offers Opportunities for IT Services Providers Mainframe applications have long been the backbone of many European organizations, playing a key role in critical business processes. However, the technological landscape is evolving rapidly, ... Read More
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PTC LiveWorx 2023: Bringing Speed to Market, Efficiency, and Sustainability to Retail
PTC LiveWorx 2023: Bringing Speed to Market, Efficiency, and Sustainability to Retail This IDC Perspective focuses on PTC FlexPLM in retail and CPG industries in which speed is crucial to enable retailers and brands to design and produce as close to market as possible. In May, PTC LiveWorx reconvene ... Read More
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Digitalization and Hybrid Work to Continue Driving High Demand for IT Security Solutions in Europe
Digitalization and Hybrid Work to Continue Driving High Demand for IT Security Solutions in Europe This IDC Market Note explores the IT security solutions European organizations are using or will be investing in during the next 18 months, as well as the major drivers and market conditions spurring I ... Read More
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IDC PlanScape: The Collections Function in a Digital-First World
IDC PlanScape: The Collections Function in a Digital-First World The collection function is an often-forgotten candidate for making better use of modern digital tools such as data and predictive and behavioral analytics. These digital tools will enable old-fashioned segmentation techniques to be rev ... Read More
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Generative AI Applications for the Edge
Generative AI Applications for the Edge This IDC Perspective reviews the potential uses for generative AI at the edge and provides guidance for technology buyers as they explore the potential for generative AI, as well as some recent market announcements."The convergence of generative AI and edge co ... Read More
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