Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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IDC Perspective: Best in Digital Policies Award Winner Profile
IDC Perspective: Best in Digital Policies Award Winner Profile This IDC Perspective discusses the nomination details of the Special Award for Smart Cities — Best in Digital Policies winner from the IDC Future Enterprise Awards 2023 in the Asia/Pacific region with focus on how generative AI (GenAI) c ... Read More
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Top Enterprise Connectivity Investments to Accelerate Operational Efficiency
Top Enterprise Connectivity Investments to Accelerate Operational Efficiency This IDC Perspective analyzes data from IDC's June 2023 Future of Connectedness Survey and Wave 8 of IDC's recurring Future Enterprise Resiliency and Spending Survey, looking at top operational metrics enterprises use to as ... Read More
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IDC PlanScape: IT Service Desk Modernization
IDC PlanScape: IT Service Desk Modernization This IDC PlanScape covers technologies to consider when planning the next phase of the IT service desk, including artificial intelligence (AI), virtual agents, and cross-functional integrations. IT service desks have undergone several evolutions, includin ... Read More
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What Should IT Buyers Make of the Private Equity Interest in SoftwareOne?
What Should IT Buyers Make of the Private Equity Interest in SoftwareOne? This IDC Perspective highlights the recent interest in SoftwareOne by various private equity firms and what it means for IT buyers."At first glance this looks like a software play," said Gard Little, research VP, Global Servi ... Read More
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Petronas Delivers on the Promise of Data-Driven and Remote Operations at the Sungai Udang Regasification Terminal
Petronas Delivers on the Promise of Data-Driven and Remote Operations at the Sungai Udang Regasification Terminal This IDC Perspective discusses the nomination details of the Best in Future of Operations award from IDC’s Future Enterprise Awards 2023 in Asia/Pacific with how generative AI can impact ... Read More
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A Grounded Assessment of GenAI in Industrial Operations
A Grounded Assessment of GenAI in Industrial Operations This IDC Perspective provides key considerations for enterprises considering the potential use of GenAI in their industrial operations business units. GenAI has garnered an unprecedented amount of attention as a set of technologies with transfo ... Read More
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Best in Citizen Well-Being Award Winner Profile
Best in Citizen Well-Being Award Winner Profile This IDC Perspective discusses the nomination details of the Special Award for Smart Cities — Best in Citizen Well-Being winner from the IDC Future Enterprise Awards 2023 in Asia/Pacific with how generative AI (GenAI) can impact organizations moving fo ... Read More
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Best in Connected City Award Winner Profile
Best in Connected City Award Winner Profile This IDC Perspective discusses the nomination details of the Special Award for Smart Cities — Best in Connected City winner from the IDC Future Enterprise Awards 2023 in Asia/Pacific, including how generative AI (GenAI) can impact organizations moving forw ... Read More
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Procure to Pay — Why CFOs Are Paying More Attention
Procure to Pay — Why CFOs Are Paying More Attention This IDC Perspective discusses why procure to pay (P2P) has emerged as a key area of improvement for CFOs and their teams. In recent years, the "procure-to-pay" process has earned the attention of CFOs due to its significant financial implications. ... Read More
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Office of the CFO: How to Start the Transformation-and-Change Adventure for the Finance Department
Office of the CFO: How to Start the Transformation-and-Change Adventure for the Finance Department This IDC Perspective initiates a “how to” playbook tailored for CFOs embarking on their finance transformation journey. These playbooks aim to guide CFOs in getting started, avoiding common pitfalls, a ... Read More
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IDC PeerScape: Livestream Shopping in Retail — Practices for Contextualizing Consumer Experience
IDC PeerScape: Livestream Shopping in Retail — Practices for Contextualizing Consumer Experience This IDC PeerScape explores how the rise of livestream shopping in the retail sector can profoundly impact consumer experience."Livestream shopping does not just sell products; it clearly represents a va ... Read More
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Generative AI in Action: Vodafone Idea
Generative AI in Action: Vodafone Idea This IDC Perspective examines the adoption level of generative AI (GenAI) technologies in Vodafone Idea (VI). Its objective is to provide enterprises with practical insights and guidance relating to GenAI solutions adoption and demonstrate ways of leveraging it ... Read More
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Digital Life Series: B2C Entertainment
Digital Life Series: B2C Entertainment This IDC Market Perspective addresses the B2C entertainment market in the European telecom sector, which is a huge business opportunity for telecom operators. This market has been evolving in the past few years, thanks to diverse digital entertainment services ... Read More
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Esri Conference: Industry Ecosystem Empowerment Through Shared Geospatial Data
Esri Conference: Industry Ecosystem Empowerment Through Shared Geospatial Data This IDC Market Note provides our observations and thoughts from the Esri IMGIS Conference held recently in Palm Springs, California."The move to modern GIS data mapping, as Esri envisions, includes integration of this da ... Read More
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Hardcopy Vendor Financials, 2Q23: Supply Chain Recovery Finally Complete, Shipments Impacted by Weak Economy
Hardcopy Vendor Financials, 2Q23: Supply Chain Recovery Finally Complete, Shipments Impacted by Weak Economy This IDC Market Perspective contains excerpts from public financial disclosures by leading hardcopy vendors and details the impact of inflation, economic uncertainty, and supply chain issues ... Read More
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The Convergence of Supply Chain and Procurement
The Convergence of Supply Chain and Procurement This IDC Market Perspective examines the interrelationship between supply chain design and direct procurement."If supply chains do look to reevaluate and shift their global sourcing strategies in 2024 and beyond, or even rethink where they manufacture/ ... Read More
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Chief Supply Chain Officers Intrigued by the Potential for Automation Generally — and GenAI Specifically
Chief Supply Chain Officers Intrigued by the Potential for Automation Generally — and GenAI Specifically This IDC Market Perspective examines the priorities and challenges facing the chief supply chain officer (CSCO) from IDC's latest Worldwide C-Suite Tech Survey. "Automation sits as the most intri ... Read More
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Best in Future of Trust: New Taipei City Government Demonstrates Future of Trust Leadership
Best in Future of Trust: New Taipei City Government Demonstrates Future of Trust Leadership This IDC Perspective discusses the nomination details of the Best in Future of Trust winner from the IDC Future Enterprise Awards 2023 in Asia/Pacific with how generative AI (GenAI) can impact organizations m ... Read More
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B2B Marketplaces in Manufacturing
B2B Marketplaces in Manufacturing This IDC Market Perspective outlines the common types of marketplaces that are relevant for B2B manufacturers, the key drivers for their adoption, challenges to address, and key recommendations for technology providers."B2B manufacturers are increasingly leveraging ... Read More
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GenAI in Healthcare: A Case Study from Virtus Health
GenAI in Healthcare: A Case Study from Virtus Health This IDC Perspective provides insights and recommendations for multinational healthcare organizations looking to accelerate their respective generative AI (GenAI) strategies based on discussion with Virtus Health's chief digital health officer, Jo ... Read More
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CapitaLand Group Leverages Generative AI for Its Real Estate Investment Management and Development Businesses
CapitaLand Group Leverages Generative AI for Its Real Estate Investment Management and Development Businesses This IDC Perspective examines the use of generative AI (GenAI) by the CapitaLand Group (CapitaLand) and how it has successfully implemented it in its business. CapitaLand is one of Asia's la ... Read More
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Assessing the Potential of the Extended Berkeley Packet Filter
Assessing the Potential of the Extended Berkeley Packet Filter This IDC Perspective evaluates the state of extended Berkeley Packet Filter (eBPF) as of 2023 to offer guidance on the extent to which the typical business can benefit from this technology. The extended Berkeley Packet Filter is a power ... Read More
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How Edge-Native Applications Will Impact Workloads
How Edge-Native Applications Will Impact Workloads This IDC Perspective discusses "edge native" platforms and applications and analyzes how workloads at the edge will be impacted by them. Edge-native technology has recently become popular as it allows organizations to integrate multicloud and hybrid ... Read More
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Know Your Customer Solution Evolution
Know Your Customer Solution Evolution This IDC Perspective discusses the evolution of the know your customer (KYC) solution."The processes and availability technology for conducting know your customer functions at banks are evolving due to cloud computing, expanded data sets, and the integration of ... Read More
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IDC MaturityScape Benchmark: Flexible Work in the United States, 2024
IDC MaturityScape Benchmark: Flexible Work in the United States, 2024 This IDC study describes the organizational characteristics at five levels of flexible work maturity, from a completely ad hoc approach with limited thought and planning related to flexible models to one in which a flexible work s ... Read More
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