Category: Service Industries
Service Industries market research reports by IDC
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Worldwide Accounts Receivable Applications Market Shares, 2023: The Customer Experience Comes into Focus
Worldwide Accounts Receivable Applications Market Shares, 2023: The Customer Experience Comes into Focus This IDC study examines the market shares of the leading vendors in the accounts receivable (AR) applications market."In 2023, the paradigm of accounts receivable shifted from mere payment colle ... Read More
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Worldwide Accounts Payable Applications Market Shares, 2023: AI Heralds a Transformative Shift in Accounts Payable Processes
Worldwide Accounts Payable Applications Market Shares, 2023: AI Heralds a Transformative Shift in Accounts Payable Processes This IDC study examines the market shares of the leading vendors in the accounts payable applications market."In an era where efficiency and strategic financial management are ... Read More
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Worldwide Facility Management Applications Market Shares, 2023: Economic Uncertainty Transitions to AI and Smart Facilities
Worldwide Facility Management Applications Market Shares, 2023: Economic Uncertainty Transitions to AI and Smart Facilities This IDC study provides market share data for the facility management applications market in 2023. “The pandemic is past, but the lingering negative effects of longer-term comm ... Read More
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Worldwide Human Capital Management and Payroll Applications Software Market Shares, 2023: AI Drives Deeper into EX Transformation
Worldwide Human Capital Management and Payroll Applications Software Market Shares, 2023: AI Drives Deeper into EX Transformation This IDC study for worldwide HCM and payroll applications examines the two markets and their combined effect for the 2021–2023 period. The age of EX transformation is her ... Read More
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The Power of Nonmonetary Incentives for Sales Reps: Why They Matter
The Power of Nonmonetary Incentives for Sales Reps: Why They Matter This IDC Perspective highlights the significance of nonmonetary incentives in motivating sales reps, emphasizing their role in fostering long-term engagement, building a positive workplace culture, aligning with intrinsic motivation ... Read More
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European HCM Applications Forecast, 2023-2028
European HCM Applications Forecast, 2023-2028 This IDC Market Forecast provides an analysis and sizing of the European HCM and payroll management applications market for 2021–2023 and forecasts growth for the 2024–2028 period. The study segments the combined HCM and payroll management applications m ... Read More
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Infor Innovations Day 2024, Saudi Arabia: A Commitment to Customer Intimacy, Co-Innovation, Compliance, and Time to Value in Emerging Markets
Infor Innovations Day 2024, Saudi Arabia: A Commitment to Customer Intimacy, Co-Innovation, Compliance, and Time to Value in Emerging Markets This IDC Market Note draws on some of the key discussions that took place at Infor Innovations Day 2024 in Riyadh to highlight Infor's key strategic initiativ ... Read More
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Leveraging Channel Partner Talent to Address Broader SMB Requirements
Leveraging Channel Partner Talent to Address Broader SMB Requirements This IDC Market Perspective examines European SMB end-user feedback on the importance of a broader spectrum of business offerings from their print services providers and outlines the actual adoption of these offerings. It addresse ... Read More
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Cyberinsurers Are Struggling and Looking to Congress for Help
Cyberinsurers Are Struggling and Looking to Congress for Help This IDC Market Note discusses how cyberinsurers are struggling and look to congress for help. On June 27, 2024, a congressional hearing was held regarding cyberinsurance with the intention of understanding how cyberinsurance is being uti ... Read More
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Embedded GenAI Software Adds Momentum to Adoption in Financial Services, But Key Questions Remain Unanswered
Embedded GenAI Software Adds Momentum to Adoption in Financial Services, But Key Questions Remain Unanswered This IDC Perspective highlights the transformative potential of generative AI (GenAI) in the financial services software arena. GenAI is rapidly transforming the financial services sector, pr ... Read More
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Hardcopy Vendor Financials, 1Q24: Yen Declines Sharply, Price Competition Increases
Hardcopy Vendor Financials, 1Q24: Yen Declines Sharply, Price Competition Increases This IDC Market Perspective contains excerpts from public financial disclosures by leading hardcopy vendors and details the impact of inflation, economic uncertainty, and other issues facing hardcopy vendors on perfo ... Read More
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Worldwide Human Capital Management and Payroll Applications Software Market Shares, 2023: AI Drives Changes in the Landscape
Worldwide Human Capital Management and Payroll Applications Software Market Shares, 2023: AI Drives Changes in the Landscape The IDC study for worldwide HCM and payroll applications examines the two markets and their combined effect for the 2021–2023 period. "The age of EX transformation is here as ... Read More
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Worldwide Talent Acquisition Technologies and Services Forecast, 2024–2028
Worldwide Talent Acquisition Technologies and Services Forecast, 2024–2028 This IDC study provides a forecast for the talent acquisition technologies and services market from 2024 to 2028, providing revenue data for the global market segmented by region."The race to reimagine talent acquisition is o ... Read More
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Why Are Many Bank Lenders Not Using AI?
Why Are Many Bank Lenders Not Using AI? This IDC Perspective looks at AI technology and provides insight into the levels at which banks are investing in technology solutions. Despite the potential of AI to enhance operational efficiencies and customer experiences in banking, many lenders, particular ... Read More
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Worldwide and U.S. Employee Experience Software and Services Forecast, 2024–2028
Worldwide and U.S. Employee Experience Software and Services Forecast, 2024–2028 This IDC study provides a sizing of the employee experience software and services markets in 2023 with a 2024–2028 forecast. The EX market is poised for maturing growth over the next five years. EX transformation is fra ... Read More
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At AHIP 2024, Payer Experts Agree That Product/Benefit Management Differentiates
At AHIP 2024, Payer Experts Agree That Product/Benefit Management Differentiates This IDC Market Note summarizes the forums around product data management at the AHIP 2024 conference held June 11-13 in Las Vegas. The presentations at the event show again how the product data subject area in the back ... Read More
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At AHIP 2024, Financial Vendors Show Concern, Creativity in Member Benefits Utilization
At AHIP 2024, Financial Vendors Show Concern, Creativity in Member Benefits Utilization This IDC Market Note summarizes the forums around integrating benefits and being more responsive to member need at the AHIP 2024 conference held in Las Vegas, June 11–13. These presentations show how vendors with ... Read More
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Duck Creek Technologies' Formation 2024: Simplifying Together
Duck Creek Technologies' Formation 2024: Simplifying Together This IDC Market Note presents key insights from Duck Creek Technologies' Formation 2024 conference. The event brought together industry leaders, experts, and innovators to explore the latest trends in insurance technology. It showcased ac ... Read More
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The Expanding Scope of AI-Based Employee Personalization: Scaling Through HR and Beyond
The Expanding Scope of AI-Based Employee Personalization: Scaling Through HR and Beyond This IDC Market Perspective explores how VoE insights are building a case for redesigning operational management from the front office to the back office rather than in the other direction. Orchestrating to meet ... Read More
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Is Onboarding Working? A Comprehensive Market Perspective for HCM Vendors
Is Onboarding Working? A Comprehensive Market Perspective for HCM Vendors This IDC Market Perspective details employee onboarding. "Effective onboarding transforms first impressions into lasting employee engagement, retention, and productivity." — Sam Halwani, research VP, Human Capital Management, ... Read More
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CFOs Playing the Revenue Game: Understanding How CFOs Can Drive Revenue
CFOs Playing the Revenue Game: Understanding How CFOs Can Drive Revenue This IDC Perspective emphasizes the shift in CFO roles from traditional cost management to strategic revenue growth facilitation. It highlights the importance of adopting modern business intelligence and analytics, strategic fin ... Read More
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Charting New Value for Digital Lending with AI
Charting New Value for Digital Lending with AI This IDC Market Perspective analyzes the impact of AI on digital lending in Asia/Pacific, revealing a transition toward data-centric approaches across the processes and functions in the entire digital lending value chain. A significant emphasis is place ... Read More
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From HR Insights to AI Personalization and Data Unity: Channeling EX as Digital Transformation
From HR Insights to AI Personalization and Data Unity: Channeling EX as Digital Transformation This IDC Market Perspective discusses employee experience (EX) that is expanding its reach across organizations beyond the HR remit and employee listening to drive front-office insights directly into the h ... Read More
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European HCM and Payroll Applications Vendor Shares, 2023
European HCM and Payroll Applications Vendor Shares, 2023 This IDC Market Share study presents the 2023 market size and vendor shares for the human capital management and payroll management applications market in Western Europe and Central and Eastern Europe (CEE). It breaks down the market by deplo ... Read More
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European Frontline Digitization: Closing the Opportunity Gap
European Frontline Digitization: Closing the Opportunity Gap This IDC Market Perspective highlights three essential steps for successfully approaching the underserved European frontline worker market segment."European frontline digitization presents a $200 million opportunity gap for technology supp ... Read More
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