Category: Service Industries
Service Industries market research reports by IDC
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State of FinOps Survey, 2025
This IDC Market Note discusses the FinOps Foundation’s latest annual State of FinOps Survey released on February 20, 2025. Companies continue to grow and expand FinOps staffing and scope. IDC found that most enterprises operate in hybrid mode while spending heavily on public cloud and SaaS. FinOps t ... Read More
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KPMG Scouts a Middle Route to AI-Enabled Organizational Transformation Guidance
This IDC Market Note provides an analysis of executive presentations made at KPMG annual analyst summit at the KPMG Lakehouse in Lake Nona, Florida, February 11–13, 2025. The event presented KPMG’s latest digital-human integrated approaches to its consulting and client engagement practices and demon ... Read More
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EMEA Regulatory Pulse: Expected Impact and Complexity of Upcoming FSI Regulations
Many regulators and FSIs around the world keep a close eye on the EU's regulatory agenda as it increasingly influences global standards, provides valuable lessons, and sets regulatory super trends in ESG, operational resilience, consumer/investor protection, and AI and data. This report gives a comp ... Read More
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The Transformative Importance of Talent Intelligence
This IDC Perspective discusses the transformative importance of talent intelligence. Advancements in AI are transforming workforce dynamics, leading to job redefinitions and skill shortages. Talent intelligence, which combines skills ontology, AI capabilities, and predictive analytics, is essential ... Read More
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Building Management Systems and Facility Management Firms Increasingly Intertwined in the Post-COVID-19 Workplace
This IDC Market Perspective discusses building management systems (BMS) and facility management (FM) firms being increasingly intertwined in the post-COVID-19 workplace. Building management systems and facility management applications have had similar paths in both the COVID-19 and post-COVID-19 env ... Read More
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IDC PlanScape: Platform Services for Private Markets
This IDC PlanScape details the importance of platform services for private markets."Private market platform services are at the nexus of innovation and opportunity in today's financial markets," says Thomas Shuster, research director, IDC Financial Insights. "As institutional and individual interest ... Read More
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Asia/Pacific Regulatory Pulse: Upcoming Financial Services Institution Regulations, Expected Impacts, and Complexity
This report provides an overview of the most impactful regulations that will affect banks, insurers, and capital markets players in the Asia/Pacific region and advice on how ecosystem players can best manage the constant waves of change in regulations. Cutting through the complex and diverse regulat ... Read More
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What Is Work Today — And When Will We Stop Needing Humans to Do It?
This IDC Perspective explores the implications of agentic AI in the workforce, highlighting its potential to revolutionize business operations while raising concerns about job displacement. It discusses the balance between AI augmentation and human roles, presenting various scenarios of workforce im ... Read More
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IDC PeerScape: Best Practices for Leveraging Integrated Bank Payment Platforms
This IDC PeerScape delves into the challenges around bank payment platforms and the practices to optimize payment modernization."Banks around the world, despite different regulatory regimes, different rails, and different customers, face many of the same challenges," according to Aaron Press, resear ... Read More
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Facility Managers Key to ESG Efforts But Tools Are Lacking
This IDC Market Perspective discusses ESG and sustainability as relevant to facilities management. Facility management applications are vital to the success of greater enterprise ESG and sustainability efforts. HVAC, lighting, and building operations consume a vast amount of power and facility manag ... Read More
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Customer Identity: The Foundation for AI-Infused Retail Banking Growth
This IDC Perspective discusses retail banking that is rapidly evolving, with AI-powered personalization becoming essential for customer engagement and growth. However, fragmented identity systems create friction, weaken security, and limit AI's ability to deliver seamless and compliant experiences. ... Read More
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AI Agent Use Case: Mortgage Prequalification
This IDC Perspective discusses the use case of AI agents in mortgage prequalification. Just as institutions were working through the introduction of generative AI into their technology and business environments, along come AI agents and agentic AI to add complexity to the planning and investment pro ... Read More
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EMEA Wholesale Telecoms Strategies: Scope and Definitions, 2025
This IDC Market Perspective details the scope and definitions of the markets covered in the EMEA Wholesale Telecoms Strategies program. This program analyzes connectivity and related infrastructure services sold to telecoms operators and other service providers, detailing changing requirements, tren ... Read More
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Payers Should Consider an Enterprise Approach to Achieve Mandated Accessibility
This IDC Perspective discusses how payers should consider an enterprise approach to achieve mandated accessibility. The most appropriate path for payers in achieving both of the mandated initiatives seems to be establishing an overall vision and road map of the enterprise’s approach and then modular ... Read More
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The Current State of the Decentralized Physical Infrastructure Networks Industry
This IDC Market Perspective discusses the current state of the decentralized physical infrastructure networks (DePINs) industry. The decentralized physical infrastructure networks industry is rapidly evolving, leveraging blockchain and cryptocurrency to create decentralized, community-run networks f ... Read More
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AI in Finance: Where It's Being Used and Is It Delivering Value?
This IDC Perspective discusses AI in finance. AI is revolutionizing corporate finance by enhancing decision-making, risk management, and operational efficiency through technologies like machine learning and RPA. Despite significant benefits such as improved forecasting and automation, challenges lik ... Read More
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U.S. and EU Trade Policy Developments Around Chinese Imports: Implications for B2B Order Management and Fulfillment
This IDC Perspective examines the evolving nature of trade policies in the U.S. and EU regarding Chinese imports, and their implications for B2B ecommerce fulfillment. It highlights how changes to de minimis exemptions and increased attention on Chinese imports are contributing to a shift toward bul ... Read More
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Collaboration Against Crime: Harnessing Data Sharing for Smarter Fraud Detection
This IDC Perspective explores the critical role of data sharing in combating financial fraud, emphasizing its transformative potential in early detection, broader insights, and operational efficiency. By leveraging collaborative data-sharing practices, financial institutions can address complex frau ... Read More
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Key Takeaways from SugarCRM's 2025 Analyst Summit: Differentiated Strategy Focusing on Manufacturing, Wholesale, and Distribution
This IDC Market Note discusses the main takeaways from SugarCRM's Analyst Summit held in January 2025. It also outlines key strategy and product updates as well as provides IDC's analysis and main takeaways from the event. ... Read More
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How Autonomous AI Agents will Change People, Places, and Processes in the Future of Work in EMEA
This IDC Market Perspective explores the transformative impact of autonomous AI agents on the EMEA workforce today and tomorrow, emphasizing their potential to enhance operational efficiency, redefine job roles, and improve workplace collaboration. "IDC predicts that by 2028, 40% of top EMEA busines ... Read More
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Best in Future of Trust: GCash Leads the Way in Secure and Inclusive Fintech Innovation
This IDC Perspective discusses the nomination details of the Best in Future of Trust winner from the IDC Future Enterprise Awards 2024 in Asia/Pacific, showcasing GCash's innovative approach to building digital trust and advancing cybersecurity in financial technology (fintech)."Effectively addressi ... Read More
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Visma Ends 2024 with Strong Organic Growth on Top of 33 Acquisitions
This IDC Market Note reviews Norway-based Visma’s full-year performance based on its reported quarterly results for fiscal year ending December 31, 2024. The document reviews key results and operational indicators of the company. Finally, the document reviews and contemplates the strategy of Visma. ... Read More
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European Consumer and SMB Telecoms Strategies: Research Coverage and Approach
This IDC Market Perspective provides an overview of the markets covered in IDC's European Consumer Telecom Strategies research program. It analyzes various aspects of the European consumer and SMB (1–250 empl.) market, such as connections and revenues, as well as existing and new services that under ... Read More
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IT's Role in HR Transformation
The IDC Market Perspective examines how HR's move from manual processes to data-driven automation is fueled by closer collaboration with IT. It highlights HR’s top priorities, like talent acquisition and service delivery, and stresses the importance of a user-friendly employee experience."Think of A ... Read More
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IDC PeerScape: Peer Insights for Modernization of Legacy Applications and Cloud Migration
This IDC PeerScape discusses peer insights for modernization of legacy applications and cloud migration.According to Gerald Johnston, adjunct research advisor, IDC's IT Executive Programs (IEP), "The best modernization outcomes start with the up-front analysis to focus on critical functions, busines ... Read More
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