Category: Retailing
Retailing market research reports by IDC
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IDC PeerScape: Computer Vision + AI Practices to Improve the Grocery Retail Bottom Line
IDC PeerScape: Computer Vision + AI Practices to Improve the Grocery Retail Bottom Line This IDC PeerScape looks at several practices for choosing how and where to implement computer vision + AI in order to drive sales, improve customer experience, and create operational efficiencies in grocery and ... Read More
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Kroger's Customer-First Strategy: Rewarding Loyal Customers With Personalized Communication to Enhance Contextual CX
Kroger's Customer-First Strategy: Rewarding Loyal Customers With Personalized Communication to Enhance Contextual CX This IDC Perspective presents the case study of U.S. food and grocery retailer Kroger and how its loyalty program strategy brought back more personalized communications and offerings ... Read More
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Five Key Takeaways from AWS re:Invent 2022 That Retailers and CPG Companies Should Consider
Five Key Takeaways from AWS re:Invent 2022 That Retailers and CPG Companies Should Consider The IDC Retail Insights team attended AWS re:Invent 2022, held in Las Vegas from November 28 to December 2. "A key message from the event was the importance of an industry-specific focus in order to understan ... Read More
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AWS Brings Personalization and Automation to Retail at Scale
AWS Brings Personalization and Automation to Retail at Scale This IDC Market Note covers a recent AWS tour of Amazon Fresh, Neiman Marcus, and the Nike store. It also covers some of the technologies that enhance customer and associate experiences alike. In IDC's view, the technology innovations that ... Read More
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Worldwide Subscription Management Applications Forecast, 2022–2026
Worldwide Subscription Management Applications Forecast, 2022–2026 This IDC study provides an initial forecast for the worldwide subscription management applications revenue through 2026."As the global economy shifts toward selling ongoing services, companies will need subscription management solut ... Read More
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The Unified Content Model — A Modern Approach for the Digital-First Business
The Unified Content Model — A Modern Approach for the Digital-First Business This IDC Market Perspective covers the evolving market of business and persuasive content in enterprises. It offers a new approach to the content supply chain — the Unified Content Model — for enterprises to optimize how co ... Read More
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IDC PlanScape: Future of Digital Innovation — Managing Customer Entitlements Efficiently
IDC PlanScape: Future of Digital Innovation — Managing Customer Entitlements Efficiently This IDC study examines entitlement management solutions."Companies should consider commercial entitlement management solutions to centralize operations, enable business model agility, reduce revenue leakage, an ... Read More
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IDC PlanScape: Intelligent Retail Assortment Planning
IDC PlanScape: Intelligent Retail Assortment Planning This IDC study discusses the importance of intelligent retail assortment planning.Most retailers are merchandisers. Retailers purchase products at cost, mark up their products, or set prices using various tools and sell these at a higher price po ... Read More
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Traffic Intelligence Offers All Retailers a Path to Understanding and Improving Customer Experience
Traffic Intelligence Offers All Retailers a Path to Understanding and Improving Customer Experience This IDC Perspective discusses how traffic intelligence offers all retailers a path to understanding and improving the customer experience. As edge and cloud technologies bring ecommerce-style analyti ... Read More
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Worldwide Customer Experience Services Market Shares, 2020
Worldwide Customer Experience Services Market Shares, 2020 This IDC study discusses worldwide customer experience services market shares for 2020."The pressure of sudden consumer and business change caused by the COVID-19 pandemic created huge challenges for CX services vendors in what was already a ... Read More
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Transforming the Store: Results of the 2022 Global Retail Operating Model Survey
Transforming the Store: Results of the 2022 Global Retail Operating Model Survey This IDC Perspective reviews important findings from IDC's 2022 Global Retail Operating Models Survey of 800 retailers worldwide, which provides deep insight into how retailers are digitally transforming their business ... Read More
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An Intelligence-Driven Theory of Retail
An Intelligence-Driven Theory of Retail This IDC Perspective covers the adoption journey of intelligent retail, the use cases, the methods and computational approaches, the benefits in decision making, the current state of retail artificial intelligence/machine learning (AI/ML) applications, and whe ... Read More
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IDC PeerScape: Practices to Successfully Implement Immersive Technologies in Retail
IDC PeerScape: Practices to Successfully Implement Immersive Technologies in Retail This IDC PeerScape identifies the main challenges that peers in the retail industry must overcome through immersive technologies: product visualization and trial online, empowerment of store associates, store attract ... Read More
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Dreamforce Report: Salesforce OMS Expanding How It Serves the Pre- to Post-Purchase Omni-Channel Customer Journey
Dreamforce Report: Salesforce OMS Expanding How It Serves the Pre- to Post-Purchase Omni-Channel Customer Journey This IDC Market Note is primarily focused on Salesforce OMS. After a hiatus of three years, the Salesforce Dreamforce conference was back on in San Francisco in September, with a 1,000+ ... Read More
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Retail Operations in a Purpose-Led World: Key Insights from the IDC European Retail Executive Digital Summit 2022
Retail Operations in a Purpose-Led World: Key Insights from the IDC European Retail Executive Digital Summit 2022 This IDC Perspective recaps key insights from the IDC European Retail Executive Digital Summit 2022, held on September 22, 2022. Retailers are facing the challenges of increasingly deman ... Read More
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IDC PeerScape: Practices to Enable the New Role of the Physical Store
IDC PeerScape: Practices to Enable the New Role of the Physical Store This IDC PeerScape examines key challenges that retailers face in transforming the physical store to make it a pillar of today's omni-channel retail operations and, through the examples of successful retailers, the opportunities t ... Read More
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IDC PlanScape: Retail Customer Analytics and Insights
IDC PlanScape: Retail Customer Analytics and Insights This IDC study provides a road map for initiating a customer analytics and insights practice by introducing the critical nature of building customer analytics, the cross-functional data orchestration necessary to introduce change, and the startin ... Read More
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IDC PlanScape: Retail Media Networks
IDC PlanScape: Retail Media Networks This IDC study is designed for a retailer view of retail media networks (RMNs) and how retailers can introduce and develop their networks as a new revenue stream. "For low margin retailers, the adjacent market of retail media networks is an unexpected windfall pr ... Read More
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Xerocon New Orleans 2022: Xero Expands Its Commitment to North America
Xerocon New Orleans 2022: Xero Expands Its Commitment to North America This IDC Market Note highlights several announcements made at Xerocon in New Orleans and how they impact small and medium-sized businesses, the uptake of financial applications, and the Canadian market. It also highlights Xero's ... Read More
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Consumer Market Model Insights: Traditional Business Sales Models Still in Jeopardy
Consumer Market Model Insights: Traditional Business Sales Models Still in Jeopardy This IDC Market Perspective provides an analysis of disruption to traditional business models and consumer sectors due to online platforms pocketing market share and recommendations for service providers to combat di ... Read More
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IDC PeerScape: Practices to Operationalize Repair, Reuse, Recycle
IDC PeerScape: Practices to Operationalize Repair, Reuse, Recycle This IDC PeerScape examines several successful practices in the areas of repair, reuse, and recycle that retailers or brands have undertaken in their efforts to operate more sustainably."Operating 'eaches' businesses at scale, as we ... Read More
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The European Union Versus Big Tech: The Digital Services Act
The European Union Versus Big Tech: The Digital Services Act This IDC Market Perspective discusses the digital service regulations. The European Commission published its proposals for the Digital Services (DSA) and Digital Markets (DMA) Acts in December 2020, kicking off a paradigm shift in the regu ... Read More
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Top 15 Market Influences on Digital Commerce: Out-Maneuver Competitors, Win the Customer, and Future-Proof Your Business
Top 15 Market Influences on Digital Commerce: Out-Maneuver Competitors, Win the Customer, and Future-Proof Your Business The storms of digital disruption blew digital commerce off course into braver territory during the COVID-19 pandemic. The shifting tides of fortune led to enormous opportunities a ... Read More
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Sustainable Food Distribution: How Grocery Retailers Will Use Technology to Reduce Food Waste and Improve Customer Experience
Sustainable Food Distribution: How Grocery Retailers Will Use Technology to Reduce Food Waste and Improve Customer Experience This IDC Perspective illuminates how humanitarian and climate pressures are driving city, state, and national policies driving retailers to reduce food waste. Grocery retaile ... Read More
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IDC PlanScape: Marketplaces for Retailers
IDC PlanScape: Marketplaces for Retailers This IDC PlanScape explores the characteristics of digital marketplaces as facilitators and robust tools to enhance a brand's online presence, underlying characteristics that make them particularly effective in specific business moments."Marketplaces are one ... Read More
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