Category: Retailing
Retailing market research reports by IDC
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A View from NRF 2025: Is AI Part of Retail?
This IDC Perspective examines NRF 2025, a key retail event of the year from the view of artificial intelligence (AI) and advancements in AI. NRF 2025 brought forth almost 40,000 attendees and thousands of companies and organizations as part of the largest retail event worldwide with an enormous inte ... Read More
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NRF 2025 Supply Chain Top Takeaways
This IDC Perspective analyzes the proceedings at the NRF 2025 Supply Chain conference and highlights the pervasive role of AI, particularly GenAI and agentic AI, in optimizing retail supply chains, improving decision-making, and better serving the end consumer. Key takeaways include the integration ... Read More
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Value Creation Opportunities in Multi-Step B2B Sales via Digital Commerce
This IDC Perspective analyzes multi-step B2B sales, highlighting the rapidly evolving landscape of complex distribution networks, value-added resellers, and partner relationships. This document explores the key trends driving transformation as well as value creation opportunities in multi-step B2B s ... Read More
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New Tech Foundations Are Essential to Achieve Today's Vision of Connected, Intelligent Omni-Channel Retailing
This IDC Market Note summarizes key themes emerging from NRF 2025, including the importance of modernized infrastructure and data strategies to execute AI-fueled data-driven retailing, the use of AI security and loss prevention, and elevating checkout to meet new customer expectations."Seeing new in ... Read More
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Enterprise Systems Influencing Product Experience Beyond PXM: Product Experience Strategy for Commerce
This IDC Perspective discusses how product experience management platforms work with other enterprise applications to create a technology ecosystem for the management of a holistic product experience (PX) strategy. Product experience encompasses the full life cycle of customer interactions with a pr ... Read More
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Moving the Goalposts: NRF 2025 Introduces Change
This IDC Perspective reviews the National Retail Federation’s (NRF’s) Big Show and Expo 2025, looking at the rapid changes and introduction of AI/ML and generative AI and how they play a part in retail technology and experience. The synopsis of the event is in line with the most important factors th ... Read More
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Transforming the Checkout Experience in Bricks-and-Mortar Stores
This IDC Perspective discusses how retailers are transforming traditional checkout processes through technologies such as RFID, computer vision, and mobile solutions. These innovations, driven by operational efficiency needs and customer experience demands, enable new checkout models, from autonomou ... Read More
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Accelerating Digital Transformation to Mitigate Risk and Achieve Resilience in Retail and Consumer Goods Supply Chains
This IDC Perspective highlights the critical need for digital transformation in retail and consumer goods supply chains to mitigate risk and achieve resilience. Retailers and other consumer-focused businesses require an open, digital environment to ensure that product, asset, and customer data is co ... Read More
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Top 5 Trends in Managed Edge Content Delivery Services in 2025
This IDC Perspective anticipates key trends in the managed edge and content delivery services market in 2025. These include the emergence of inference at the edge, the pivot toward a unified SASE platform as a service, the focus on compelling industry edge use cases, the impact of AI on traffic, and ... Read More
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U.S.-China Trade Relations Shaping Future eCommerce Fulfillment: Policy Changes, Potential Impacts Explained
U.S.-China Trade Relations Shaping Future eCommerce Fulfillment: Policy Changes, Potential Impacts Explained This IDC Perspective examines how IDC is adjusting its market projection for growth within the order management system (OMS) software market and explains the analyst's rationale for this chan ... Read More
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Renaissance Thinking to Support Business Innovation — Elements of Practice
Renaissance Thinking to Support Business Innovation — Elements of Practice This IDC Perspective discusses how business leaders must operate flexibly without losing sight of their strategic goals to operate in today's continuously shifting business environment. New competitors, government regulations ... Read More
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Retail Sustainability Management: Leveraging Data for Action
Retail Sustainability Management: Leveraging Data for Action This IDC Perspective highlights the importance of retail sustainability management and the usage of data for action. Retailers are increasingly integrating sustainability into their core strategies, driven by consumer demand, regulatory p ... Read More
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Empowering Checkout Experiences: A Review of Point-of-Sale Innovations in Asia/Pacific Retail Landscape
Empowering Checkout Experiences: A Review of Point-of-Sale Innovations in Asia/Pacific Retail Landscape This IDC study discusses how the Asia/Pacific retail landscape is rapidly evolving with innovative POS systems transforming checkout experiences. Retailers are integrating mobile POS, AI-driven so ... Read More
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Warehouse Clubs & Superstores
Warehouse Clubs & Superstores Brief Excerpt from Industry Overview Chapter: Companies in this industry operate membership retail stores that sell groceries, health and beauty items, electronics, and other merchandise; the majority of items are sold in large quantities. Major companies include BJ' ... Read More
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Dollar & Other General Merchandise Stores
Dollar & Other General Merchandise Stores Brief Excerpt from Industry Overview Chapter: Companies in this industry sell a variety of merchandise, including consumables and housewares, through physical retail locations. Major companies include Dollar General and Dollar Tree (both based in the US), al ... Read More
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Garden Centers & Farm Supply Stores
Garden Centers & Farm Supply Stores Brief Excerpt from Industry Overview Chapter: Companies in this industry sell garden products such as trees, plants, seeds, bulbs, and sod; some also offer farm supplies, including animal feed. Major companies include Adams Fairacre Farms, Armstrong Garden Centers ... Read More
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Paint & Wallpaper Stores
Paint & Wallpaper Stores Brief Excerpt from Industry Overview Chapter: Companies in this industry sell paint, coatings, wallpaper, and related supplies. Major companies include the retail divisions of paint manufacturers Benjamin Moore, Kelly-Moore, and Sherwin-Williams (all based in the US), as wel ... Read More
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Fastlane by PayPal: Empowering Developers and Transforming Payment Integration
Fastlane by PayPal: Empowering Developers and Transforming Payment Integration This IDC Market Note discusses Fastlane by PayPal — launched on August 6 — that accelerates the guest checkout experience by reusing payment data to expedite transactions, leading to faster checkouts and increased convers ... Read More
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IDC FutureScape: Worldwide Retail 2025 Predictions
IDC FutureScape: Worldwide Retail 2025 Predictions This IDC study presents the top 10 predictions for the retail market for 2025. Leslie Hand, Group Vice President, IDC Retail Insights and IDC Financial Insights, emphasized, "Retailers are not investing in small step changes to their portfolios — th ... Read More
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IDC PeerScape: Retail Practices for Implementing Loyalty Applications
IDC PeerScape: Retail Practices for Implementing Loyalty Applications Loyalty is a key differentiator for customer retention. It turns the value of convenience into a test for customer satisfaction and enables for consent-based trusted relationships with customers, said Ornella Urso, research direct ... Read More
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Worldwide Digital Commerce Platform Forecast, 2024–2028: Bots for Everyone at the End of eCommerce Democratization
Worldwide Digital Commerce Platform Forecast, 2024–2028: Bots for Everyone at the End of eCommerce Democratization This IDC study presents a five-year forecast for the worldwide digital commerce platform market.Trust is the glue of society and essential for commerce. Without it, both social interact ... Read More
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Worldwide Order Management and Orchestration Applications Forecast, 2024–2028: Slow Growth for Specialists in the Era of Platform Consolidation
Worldwide Order Management and Orchestration Applications Forecast, 2024–2028: Slow Growth for Specialists in the Era of Platform Consolidation This IDC study provides a five-year forecast for the worldwide order management and orchestration applications market."Order management continues to be an e ... Read More
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Worldwide Order Management and Orchestration Applications Market Shares, 2023: The Dawn of AI-Optimized Customer-Centric Order Experiences with a Sustainable Edge
Worldwide Order Management and Orchestration Applications Market Shares, 2023: The Dawn of AI-Optimized Customer-Centric Order Experiences with a Sustainable Edge This IDC study provides the worldwide market shares for the worldwide order management and orchestration applications market for 2023, va ... Read More
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Worldwide Digital Commerce Applications Market Shares, 2023: The Year Omni-Channel Commerce Came Roaring Back
Worldwide Digital Commerce Applications Market Shares, 2023: The Year Omni-Channel Commerce Came Roaring Back This IDC study provides the worldwide market shares for the worldwide digital commerce applications market for 2023."The 2023 digital commerce market marked a definitive shift toward omni-ch ... Read More
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Beyond Grocery Retail: Amazon's Just Walk Out Technology Expands to New Segments
Beyond Grocery Retail: Amazon's Just Walk Out Technology Expands to New Segments This IDC Market Note explores the expansion and application of Just Walk Out technology beyond grocery stores to high-footfall venues like stadiums and semi-captive environments such as hospitals, highlighting its effic ... Read More
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