Retailing market research reports by IDC

• A Review of EMEA Telecom Customer Experience Platforms

  Mar 11, 2024  |  Published by: IDC  |  USD 7,500

  A Review of EMEA Telecom Customer Experience Platforms This IDC Market Perspective provides an in-depth analysis of the telecom customer experience platform, focusing on the industry's efforts to improve customer service amid revenue stagnation and technological disruption. It highlights the role of ... Read More

• IDC PeerScape: Practices to Optimize Omni-Channel Order Orchestration and Fulfillment

  Mar 05, 2024  |  Published by: IDC  |  USD 7,500

  IDC PeerScape: Practices to Optimize Omni-Channel Order Orchestration and Fulfillment This IDC PeerScape is part 2 of a two-part series that aims to home in on specific practices that retailers can enable through improved processes and technology to improve customer experience, profitability, and su ... Read More

• Digital Commerce Trends: NRF Buzzword Bingo 2024

  Feb 23, 2024  |  Published by: IDC  |  USD 7,500

  Digital Commerce Trends: NRF Buzzword Bingo 2024 This IDC Market Perspective offers a detailed analysis of the language used in the public displays of booth vendors at the National Retailers Federation conference held from January 13 to 16, 2024, in New York City. This analysis will provide insight ... Read More

• IDC Perspective: Unveiling GenAI Value Streams in Insurance

  Feb 21, 2024  |  Published by: IDC  |  USD 7,500

  IDC Perspective: Unveiling GenAI Value Streams in Insurance This IDC Perspective examines the challenges the insurance industry faces in incorporating generative AI (GenAI) as it navigates between potential benefits and regulatory hurdles. Despite some insurers cautiously adopting GenAI, ongoing obs ... Read More

• Siemens, Salesforce Partnership to Drive Customer-Centric Servitization in Manufacturing

  Feb 12, 2024  |  Published by: IDC  |  USD 2,500

  Siemens, Salesforce Partnership to Drive Customer-Centric Servitization in Manufacturing This IDC Market Note discusses the recently announced partnership between Siemens and Salesforce to integrate functionalities of their respective product life-cycle management (PLM) and customer relationship man ... Read More

• How Key Manufacturing Trends are Shaping Digital Commerce and CX Priorities in 2024 and Beyond

  Jan 29, 2024  |  Published by: IDC  |  USD 7,500

  How Key Manufacturing Trends are Shaping Digital Commerce and CX Priorities in 2024 and Beyond This IDC Perspective analyzes how key transformative trends in manufacturing are shaping digital commerce and customer experience (CX) priorities. "In a rapidly changing market driven by technological adva ... Read More

• The Future of Connectedness in Retail: Aligning IoT and Connectivity Investment to Top Business Outcomes

  Dec 19, 2023  |  Published by: IDC  |  USD 7,500

  The Future of Connectedness in Retail: Aligning IoT and Connectivity Investment to Top Business Outcomes This IDC Perspective takes a look at how the connectivity and implementation of IoT solutions is accelerating business outcomes for the retail industry and accelerating investment in faster, more ... Read More

• Key Technologies Supporting Changes in Stores to Support Evolving Customer Expectations in Asia/Pacific

  Dec 18, 2023  |  Published by: IDC  |  USD 7,500

  Key Technologies Supporting Changes in Stores to Support Evolving Customer Expectations in Asia/Pacific This IDC Perspective aims to identify the essential technologies that enable stores to keep up with evolving customer expectations. It showcases examples, advantages, and challenges related to the ... Read More

• A Super Platform for the Modern, Omni-Channel Store

  Dec 12, 2023  |  Published by: IDC  |  USD 7,500

  A Super Platform for the Modern, Omni-Channel Store This IDC Perspective defines a framework for a modern technology "super platform" for the store that allows retailers to become more agile and able to innovate faster in their never-ending quest to improve business performance by better serving cus ... Read More

• How EMEA Retailers Are Moving Toward Unified Commerce for a Contextualized Customer Experience: A Selection of Retail Stories from ORIF 2023

  Dec 12, 2023  |  Published by: IDC  |  USD 7,500

  How EMEA Retailers Are Moving Toward Unified Commerce for a Contextualized Customer Experience: A Selection of Retail Stories from ORIF 2023 This IDC Perspective features IDC Retail Insights' selection of retail and brands stories shared at the Oracle Retail Industry Forum (ORIF) event held in Vienn ... Read More

• Payments in Asia/Pacific 2023: Real-Time, Cross-Border, and Localization Trends Dominate

  Nov 23, 2023  |  Published by: IDC  |  USD 7,500

  Payments in Asia/Pacific 2023: Real-Time, Cross-Border, and Localization Trends Dominate The IDC Market Perspective analyzes notable developments in Asia/Pacific in 2023 and beyond. Although the region is diverse in its spread of development and financial services, several key themes, such as real-t ... Read More

• IDC PeerScape: Livestream Shopping in Retail — Practices for Contextualizing Consumer Experience

  Nov 20, 2023  |  Published by: IDC  |  USD 7,500

  IDC PeerScape: Livestream Shopping in Retail — Practices for Contextualizing Consumer Experience This IDC PeerScape explores how the rise of livestream shopping in the retail sector can profoundly impact consumer experience."Livestream shopping does not just sell products; it clearly represents a va ... Read More

• The Vital Shift Toward Security and Regulatory Compliance among Retailers in Asia/Pacific

  Oct 31, 2023  |  Published by: IDC  |  USD 7,500

  The Vital Shift Toward Security and Regulatory Compliance among Retailers in Asia/Pacific This IDC Perspective explores the retail landscape in Asia/Pacific, stressing the importance of personalized solutions to cater to varied retail needs. In today's fast-changing digital world, protecting custome ... Read More

• Reverse Experiences for Customer-Led Retail: Key Insights from the IDC European Retail Xchange 2023

  Oct 11, 2023  |  Published by: IDC  |  USD 7,500

  Reverse Experiences for Customer-Led Retail: Key Insights from the IDC European Retail Xchange 2023 This IDC Perspective recaps key insights from the IDC Retail Xchange 2023, held in Amsterdam on September 18 and 19, 2023. During the event, executives from top retail, consumer packaged goods (CPG), ... Read More

• Bloomreach Clarity: Taking Conversational Marketing and Commerce to the Next Level

  Sep 27, 2023  |  Published by: IDC  |  USD 2,500

  Bloomreach Clarity: Taking Conversational Marketing and Commerce to the Next Level This IDC Market Note discusses Bloomreach Clarity, an app for brands to build generative AI (GenAI) agents. Bloomreach recently announced a new conversational commerce capability called Clarity. Clarity is a solution ... Read More

• Dassault Systèmes' Industry Analyst Event 2023 — A Perspective Across Some Industries

  Sep 26, 2023  |  Published by: IDC  |  USD 7,500

  Dassault Systèmes' Industry Analyst Event 2023 — A Perspective Across Some Industries This IDC Market Perspective summarizes key announcements during 3DS Industry Analyst Days 2023, held on May 31 and June 1, 2023, at the Dassault Systèmes headquarters in Paris. At the event, Dassault Systèmes execu ... Read More

• IDC PeerScape: Retail Intelligence Practices to Apply GenAI Across Use Cases

  Sep 26, 2023  |  Published by: IDC  |  USD 7,500

  IDC PeerScape: Retail Intelligence Practices to Apply GenAI Across Use Cases This IDC PeerScape helps retail operational leaders consider the implications of what GenAI can offer them, especially as best practices have yet to be formed. We examine the importance of a data infrastructure and hear fro ... Read More

• How Do Experiential Value Streams Contribute to Customer Success?

  Sep 13, 2023  |  Published by: IDC  |  USD 7,500

  How Do Experiential Value Streams Contribute to Customer Success? This IDC Perspective discusses the importance of value creation for stakeholders in the future enterprise, such as customers, partners, employees, management, community, environment, and so forth. IDC explores the market trends and de ... Read More

• PTC LiveWorx 2023: Bringing Speed to Market, Efficiency, and Sustainability to Retail

  Sep 01, 2023  |  Published by: IDC  |  USD 7,500

  PTC LiveWorx 2023: Bringing Speed to Market, Efficiency, and Sustainability to Retail This IDC Perspective focuses on PTC FlexPLM in retail and CPG industries in which speed is crucial to enable retailers and brands to design and produce as close to market as possible. In May, PTC LiveWorx reconvene ... Read More

• Order Management's Essential Role in Creating a Positive Omni-Channel Experience

  Aug 29, 2023  |  Published by: IDC  |  USD 7,500

  Order Management's Essential Role in Creating a Positive Omni-Channel Experience This IDC Perspective discusses order management's role in creating a positive omni-channel experience. To transform order management to create satisfactory outcomes for all stakeholders across the shopping journey, reta ... Read More

• Media and Entertainment Generative Artificial Intelligence Use Case Update

  Aug 22, 2023  |  Published by: IDC  |  USD 7,500

  Media and Entertainment Generative Artificial Intelligence Use Case Update This IDC Perspective discusses the media and entertainment generative artificial intelligence use case update. Industry generative AI innovators such as Google Cloud, Veritone, and Genpact are just a few of the many creative ... Read More

• Worldwide Digital Commerce Applications Market Shares, 2022: The Great Reality Check — 2022 Marks a Year of Shifting Priorities

  Jul 31, 2023  |  Published by: IDC  |  USD 7,500

  Worldwide Digital Commerce Applications Market Shares, 2022: The Great Reality Check — 2022 Marks a Year of Shifting Priorities This IDC study provides the worldwide market shares for the worldwide digital commerce applications market for 2022.Heather Hershey, research director of Worldwide Digital ... Read More

• Computer Vision: Accelerating Data Insights in an Increasingly Digitized Retail Ecosystem

  Jul 28, 2023  |  Published by: IDC  |  USD 7,500

  Computer Vision: Accelerating Data Insights in an Increasingly Digitized Retail Ecosystem This IDC Perspective investigates the current and future role of computer vision within the retail industry. This includes a deep dive into computer vision — what it is, how it works, and the approaches for dev ... Read More

• IDC PlanScape: Revenue Operations and Intelligence for Predictable Revenue Growth and a Seamless Customer Experience

  Jul 28, 2023  |  Published by: IDC  |  USD 7,500

  IDC PlanScape: Revenue Operations and Intelligence for Predictable Revenue Growth and a Seamless Customer Experience This IDC PlanScape provides a framework for how organizations can embrace revenue operations and intelligence to increase cross-departmental collaboration, drive predictable revenue, ... Read More

• ONDC Is Reshaping Indian Kirana, Tapping into $810 Billion eCommerce Opportunity

  Jul 24, 2023  |  Published by: IDC  |  USD 2,500

  ONDC Is Reshaping Indian Kirana, Tapping into $810 Billion eCommerce Opportunity This IDC Market Note offers insights on Open Network for Digital Commerce (ONDC), which is reshaping kirana in India to tap into the $810 billion ecommerce opportunity. The Open Network for Digital Commerce represents a ... Read More

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