E-Commerce & Online Retailing market research reports by IDC

• A View from NRF 2025: Is AI Part of Retail?

  Mar 17, 2025  |  Published by: IDC  |  USD 7,500

  This IDC Perspective examines NRF 2025, a key retail event of the year from the view of artificial intelligence (AI) and advancements in AI. NRF 2025 brought forth almost 40,000 attendees and thousands of companies and organizations as part of the largest retail event worldwide with an enormous inte ... Read More

• NRF 2025 Supply Chain Top Takeaways

  Mar 17, 2025  |  Published by: IDC  |  USD 7,500

  This IDC Perspective analyzes the proceedings at the NRF 2025 Supply Chain conference and highlights the pervasive role of AI, particularly GenAI and agentic AI, in optimizing retail supply chains, improving decision-making, and better serving the end consumer. Key takeaways include the integration ... Read More

• Value Creation Opportunities in Multi-Step B2B Sales via Digital Commerce

  Mar 14, 2025  |  Published by: IDC  |  USD 7,500

  This IDC Perspective analyzes multi-step B2B sales, highlighting the rapidly evolving landscape of complex distribution networks, value-added resellers, and partner relationships. This document explores the key trends driving transformation as well as value creation opportunities in multi-step B2B s ... Read More

• New Tech Foundations Are Essential to Achieve Today's Vision of Connected, Intelligent Omni-Channel Retailing

  Mar 14, 2025  |  Published by: IDC  |  USD 2,500

  This IDC Market Note summarizes key themes emerging from NRF 2025, including the importance of modernized infrastructure and data strategies to execute AI-fueled data-driven retailing, the use of AI security and loss prevention, and elevating checkout to meet new customer expectations."Seeing new in ... Read More

• Enterprise Systems Influencing Product Experience Beyond PXM: Product Experience Strategy for Commerce

  Mar 12, 2025  |  Published by: IDC  |  USD 7,500

  This IDC Perspective discusses how product experience management platforms work with other enterprise applications to create a technology ecosystem for the management of a holistic product experience (PX) strategy. Product experience encompasses the full life cycle of customer interactions with a pr ... Read More

• Accelerating Digital Transformation to Mitigate Risk and Achieve Resilience in Retail and Consumer Goods Supply Chains

  Feb 21, 2025  |  Published by: IDC  |  USD 7,500

  This IDC Perspective highlights the critical need for digital transformation in retail and consumer goods supply chains to mitigate risk and achieve resilience. Retailers and other consumer-focused businesses require an open, digital environment to ensure that product, asset, and customer data is co ... Read More

• Top 5 Trends in Managed Edge Content Delivery Services in 2025

  Feb 10, 2025  |  Published by: IDC  |  USD 7,500

  This IDC Perspective anticipates key trends in the managed edge and content delivery services market in 2025. These include the emergence of inference at the edge, the pivot toward a unified SASE platform as a service, the focus on compelling industry edge use cases, the impact of AI on traffic, and ... Read More

• U.S.-China Trade Relations Shaping Future eCommerce Fulfillment: Policy Changes, Potential Impacts Explained

  Jan 03, 2025  |  Published by: IDC  |  USD 7,500

  U.S.-China Trade Relations Shaping Future eCommerce Fulfillment: Policy Changes, Potential Impacts Explained This IDC Perspective examines how IDC is adjusting its market projection for growth within the order management system (OMS) software market and explains the analyst's rationale for this chan ... Read More

• Renaissance Thinking to Support Business Innovation — Elements of Practice

  Dec 19, 2024  |  Published by: IDC  |  USD 7,500

  Renaissance Thinking to Support Business Innovation — Elements of Practice This IDC Perspective discusses how business leaders must operate flexibly without losing sight of their strategic goals to operate in today's continuously shifting business environment. New competitors, government regulations ... Read More

• Retail Sustainability Management: Leveraging Data for Action

  Dec 16, 2024  |  Published by: IDC  |  USD 7,500

  Retail Sustainability Management: Leveraging Data for Action This IDC Perspective highlights the importance of retail sustainability management and the usage of data for action. Retailers are increasingly integrating sustainability into their core strategies, driven by consumer demand, regulatory p ... Read More

• Fastlane by PayPal: Empowering Developers and Transforming Payment Integration

  Nov 12, 2024  |  Published by: IDC  |  USD 2,500

  Fastlane by PayPal: Empowering Developers and Transforming Payment Integration This IDC Market Note discusses Fastlane by PayPal — launched on August 6 — that accelerates the guest checkout experience by reusing payment data to expedite transactions, leading to faster checkouts and increased convers ... Read More

• IDC PeerScape: Retail Practices for Implementing Loyalty Applications

  Oct 23, 2024  |  Published by: IDC  |  USD 7,500

  IDC PeerScape: Retail Practices for Implementing Loyalty Applications Loyalty is a key differentiator for customer retention. It turns the value of convenience into a test for customer satisfaction and enables for consent-based trusted relationships with customers, said Ornella Urso, research direct ... Read More

• Worldwide Digital Commerce Platform Forecast, 2024–2028: Bots for Everyone at the End of eCommerce Democratization

  Oct 23, 2024  |  Published by: IDC  |  USD 7,500

  Worldwide Digital Commerce Platform Forecast, 2024–2028: Bots for Everyone at the End of eCommerce Democratization This IDC study presents a five-year forecast for the worldwide digital commerce platform market.Trust is the glue of society and essential for commerce. Without it, both social interact ... Read More

• Worldwide Order Management and Orchestration Applications Forecast, 2024–2028: Slow Growth for Specialists in the Era of Platform Consolidation

  Oct 17, 2024  |  Published by: IDC  |  USD 7,500

  Worldwide Order Management and Orchestration Applications Forecast, 2024–2028: Slow Growth for Specialists in the Era of Platform Consolidation This IDC study provides a five-year forecast for the worldwide order management and orchestration applications market."Order management continues to be an e ... Read More

• Worldwide Order Management and Orchestration Applications Market Shares, 2023: The Dawn of AI-Optimized Customer-Centric Order Experiences with a Sustainable Edge

  Sep 30, 2024  |  Published by: IDC  |  USD 7,500

  Worldwide Order Management and Orchestration Applications Market Shares, 2023: The Dawn of AI-Optimized Customer-Centric Order Experiences with a Sustainable Edge This IDC study provides the worldwide market shares for the worldwide order management and orchestration applications market for 2023, va ... Read More

• Worldwide Digital Commerce Applications Market Shares, 2023: The Year Omni-Channel Commerce Came Roaring Back

  Sep 30, 2024  |  Published by: IDC  |  USD 7,500

  Worldwide Digital Commerce Applications Market Shares, 2023: The Year Omni-Channel Commerce Came Roaring Back This IDC study provides the worldwide market shares for the worldwide digital commerce applications market for 2023."The 2023 digital commerce market marked a definitive shift toward omni-ch ... Read More

• Beyond Grocery Retail: Amazon's Just Walk Out Technology Expands to New Segments

  Sep 17, 2024  |  Published by: IDC  |  USD 1,500

  Beyond Grocery Retail: Amazon's Just Walk Out Technology Expands to New Segments This IDC Market Note explores the expansion and application of Just Walk Out technology beyond grocery stores to high-footfall venues like stadiums and semi-captive environments such as hospitals, highlighting its effic ... Read More

• Retail Reinvention in the Age of AI Everywhere: From Omni-Channel to Future-Forward, Autonomous, and Resilient

  Sep 16, 2024  |  Published by: IDC  |  USD 7,500

  Retail Reinvention in the Age of AI Everywhere: From Omni-Channel to Future-Forward, Autonomous, and Resilient This IDC Perspective documents the journey retailers have made from omni-channel beginning in 2009 through digital transformation, AI, and mobile everywhere to the current pivot to AI/gen ... Read More

• Benetton Group's Journey Toward a Holistic Approach to Customer Experience

  Aug 08, 2024  |  Published by: IDC  |  USD 7,500

  Benetton Group's Journey Toward a Holistic Approach to Customer Experience This IDC Perspective delves into Benetton Group's transformative journey in customer experience, highlighting its shift toward an omni-channel, seamless interaction model for customers and employees through POS technology har ... Read More

• Industry Alliances and Tech Innovations: Highlights From Shoptalk Europe 2024

  Jul 25, 2024  |  Published by: IDC  |  USD 7,500

  Industry Alliances and Tech Innovations: Highlights From Shoptalk Europe 2024 This IDC Perspective provides IDC Retail Insights' key takeaways from Shoptalk Europe 2024, held in Barcelona, which gathered over 10,000 retail professionals to explore the future of retail. The event emphasized the criti ... Read More

• Mission Critical: Securing Omni-Channel Retail from Supply Chain to Cyberspace and Everything in Between

  Jul 18, 2024  |  Published by: IDC  |  USD 7,500

  Mission Critical: Securing Omni-Channel Retail from Supply Chain to Cyberspace and Everything in Between This IDC Perspective discusses the NRF Protect 2024 conference held in June, which highlighted escalating retail security threats from growing loss and fraud threats to supply chain vulnerabiliti ... Read More

• IDC PlanScape: Hyper-Personalized Loyalty in Hospitality and Travel

  Jun 27, 2024  |  Published by: IDC  |  USD 7,500

  IDC PlanScape: Hyper-Personalized Loyalty in Hospitality and Travel This IDC PlanScape addresses how loyalty solutions must hinge upon hyper-personalization, leveraging omni-channel strategies along with guest data platforms, real-time analytics, and AI to ensure that every opportunity for guest en ... Read More

• SugarCRM Expands Revenue Intelligence Capabilities With sales-i Acquisition

  Jun 24, 2024  |  Published by: IDC  |  USD 2,500

  SugarCRM Expands Revenue Intelligence Capabilities With sales-i Acquisition This IDC Market Note analyzes SugarCRM's recent acquisition of sales-i. The acquisition focuses on integrating AI-enabled sales intelligence with sales automation, aimed at enabling manufacturers to capitalize on new revenue ... Read More

• The Shoptalk Bridge for Retail Technology 2024

  Jun 20, 2024  |  Published by: IDC  |  USD 2,500

  The Shoptalk Bridge for Retail Technology 2024 This IDC Market Note discusses the Shoptalk 2024 event held in Mandalay Bay, Las Vegas, and the key takeaways from the event. The primary Shoptalk event each year drives tens of thousands of retailers, vendors, and adjacent professionals to a specific l ... Read More

• Expanding Marketing Promotions Across the "4-O Matrix"

  Jun 18, 2024  |  Published by: IDC  |  USD 7,500

  Expanding Marketing Promotions Across the "4-O Matrix" This IDC Market Perspective discusses the necessity for marketers, especially in the B2B and SMB sectors, to evolve beyond traditional email-centric strategies by adopting the 4-O marketing matrix. While the traditional 4 Ps of marketing have lo ... Read More

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