Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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IDC Buyer Case Study: The Role of IT in Doctolib's Success as a Digital-Native Business
IDC Buyer Case Study: The Role of IT in Doctolib's Success as a Digital-Native Business This IDC Perspective discusses how Doctolib, a European Health unicorn, has used IT to help grow its business. It discusses Doctolib's journey to growth, and how its IT strategy has evolved over that journey. It ... Read More
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Top Procurement Application Provider Priorities for 2023
Top Procurement Application Provider Priorities for 2023 This IDC Market Perspective highlights the top 10 focus areas for procurement application providers. Our discussions with both procurement application providers and buyers highlight those areas that resonate most prominently with both communit ... Read More
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Top Procurement Organization Priorities for 2023
Top Procurement Organization Priorities for 2023 This IDC Perspective highlights how procurement organizations can take several steps to improve operating efficiency to increase their value to their supported organizations. Leveraging the capabilities of their procurement applications and institutin ... Read More
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Remote Operations First in Latin America
Remote Operations First in Latin America While the COVID-19 pandemic has had a devastating impact on all Latin American companies and sectors, organizations have learned to think digitally. Presently, IT/OT professionals and leaders as well are aware that digitalization initiatives linked to operati ... Read More
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Headless Commerce: Simplified Headless Commerce
Headless Commerce: Simplified Headless Commerce This IDC Perspective discusses the importance of simplified headless commerce. The term headless is so overused in technology marketing that it has become cliche. To further understand the category, we need to differentiate between platforms that are c ... Read More
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Procurement Digital Transformation Road Map
Procurement Digital Transformation Road Map This IDC Perspective proposes a framework and tangible steps that an entity may take as it considers its digital transformation positioning and journey. Buying organizations are at different levels of maturity with their respective digital procurement prog ... Read More
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Telco OSS/BSS Strategies to Improve CX Beyond Digital-First Investments
Telco OSS/BSS Strategies to Improve CX Beyond Digital-First Investments This IDC Market Perspective covers OSS/BSS investments that telcos are making across 2022 and 2023 to improve their customer experience and drive better customer outcomes. It also highlights the storytelling required to make CSP ... Read More
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Canadian IT and Business Services Market Shares, 2021: Kick-Starting the Digital Business Era
Canadian IT and Business Services Market Shares, 2021: Kick-Starting the Digital Business Era This IDC study reviews the top IT service providers in Canada. Market share is derived from information collected from IT and business services providers, as well as additional IDC primary research and info ... Read More
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The Future of Intelligence: Feedback from IDC's Global CIO Advisory Board — October 2022 Edition
The Future of Intelligence: Feedback from IDC's Global CIO Advisory Board — October 2022 Edition This IDC Perspective summarizes the conversation shared by IDC's Global CIO Advisory Board members in October 2022. The topic was driven by IDC's future enterprise research and the discussion focused on ... Read More
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Connected Worker Platforms Augment Workers by Leveraging Data
Connected Worker Platforms Augment Workers by Leveraging Data This IDC Perspective provides an overview of how connected worker platforms can augment today's workforce. Real-time data access from IoT networks can help workers be more efficient, improving production and reducing downtime."The tribal ... Read More
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Service Providers' Guide to Success in EX-Led Work Transformation
Service Providers' Guide to Success in EX-Led Work Transformation This IDC Perspective assesses how service organizations accelerate and support organizational transformation of work and employee experiences (EX) to improve on key business performance metrics. EX transformation focuses on deploying ... Read More
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Workflow Optimization Improves Engagement and Productivity
Workflow Optimization Improves Engagement and Productivity This IDC Market Perspective assesses the benefits of workflow optimization toward improving productivity, business efficiency, and resulting revenue opportunities. The assessment looks at the direct and indirect value-add pathways of workflo ... Read More
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The State of Embedded Retail Brokerage Services
The State of Embedded Retail Brokerage Services This IDC Perspective provides a timely commentary on the state of embedded retail brokerage services against the backdrop of increasing adoption of embedded finance and banking-as-a-service solutions. The report reviews the manifestations of embedded b ... Read More
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IDC PeerScape: Point-of-Sale Practices to Address Evolving Shopper Expectations
IDC PeerScape: Point-of-Sale Practices to Address Evolving Shopper Expectations This IDC PeerScape examines challenges retailers are encountering in ensuring customer engagement amid the changing expectations and behaviors of the new omni-channel shopper. Shoppers have new expectations for a customi ... Read More
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Planning for Sustainability: Preparing Supply Chain Systems and Processes
Planning for Sustainability: Preparing Supply Chain Systems and Processes This IDC Perspective discusses planning for sustainability. A host of external pressures and internal business drivers are elevating the priority of making advancements in sustainable operations. Among them are the potential n ... Read More
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IDC MaturityScape Benchmark: Future CIO Worldwide, 2023
IDC MaturityScape Benchmark: Future CIO Worldwide, 2023 This IDC study provides CIOs and senior IT executives with a benchmark for comparing their progress toward becoming future CIOs with that of their peers. In times of uncertainty, changes, and risk, a data-driven and structured approach is criti ... Read More
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Consumer Payments in the Age of Economic Change
Consumer Payments in the Age of Economic Change This IDC Perspective highlights how inflation and increasing interest rates have become factors in the global economy for the first time in the era of digital payments. Consumers are shifting their purchasing behavior and, by extension, their payment b ... Read More
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Web 3.0 and Its Role in the Metaverse and How to Prepare the Infrastructure for What Is Coming
Web 3.0 and Its Role in the Metaverse and How to Prepare the Infrastructure for What Is Coming This IDC Market Note looks at the differences between Web3 and the metaverse and talks about what IT infrastructure vendors should be ready for when the metaverse finally arrives. IDC defines Web3 as a co ... Read More
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PwC Live 2022: Delivering the New Equation for the Public Sector
PwC Live 2022: Delivering the New Equation for the Public Sector This IDC Market Note reviews the industry analyst event recently hosted by PwC and summarizes PwC's plans to drive large-scale transformation, business process reengineering, change management, and compliance. "Digital transformation ... Read More
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Worldwide Supply Chain Management Applications Forecast, 2022–2026
Worldwide Supply Chain Management Applications Forecast, 2022–2026 This IDC study discusses the forecast for the worldwide supply chain management applications market. Off a rebound 2021, this market is expected to see good growth through 2026 as organizations look to both better optimize their supp ... Read More
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PC Outlook Is Mixed: Enterprise Demand Remains a Bright Spot
PC Outlook Is Mixed: Enterprise Demand Remains a Bright Spot This IDC Market Note highlights the PC market outlook. "Overall, the outlook for PC demand is lower with a clear split between consumer and corporate outlooks. There are many factors that are impacting demand like increasing inflationary p ... Read More
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IDC Market Note: SAP Expands Data Integration Capabilities of SAP Sustainability Control Tower
IDC Market Note: SAP Expands Data Integration Capabilities of SAP Sustainability Control Tower This IDC Market Note discusses SAP's Sustainability Control Tower (SCT) 4Q22 platform release (version 3) as an instrument for ESG data management and analysis. The latest iteration of the SCT continues to ... Read More
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European Supply Chain Management Applications Vendor Shares, 2021: Cloud and SaaS Adoption Continue to Gather Pace
European Supply Chain Management Applications Vendor Shares, 2021: Cloud and SaaS Adoption Continue to Gather Pace The supply chain management (SCM) software market in Europe grew 5% year over year (YoY) in 2021, reaching a total market size of $3.2 billion in constant dollars. While this is lower t ... Read More
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Future of Intelligence Framework
Future of Intelligence Framework This IDC Perspective discusses the concept of the future of intelligence as expanded by a global team of IDC analysts. We highlight the capabilities that enable enterprises to achieve enterprise intelligence and reap benefits such as productivity gains, improvements ... Read More
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Worldwide Supply Chain Warehouse and Inventory Management Applications Market Shares, 2022: Inventory Reimagined
Worldwide Supply Chain Warehouse and Inventory Management Applications Market Shares, 2022: Inventory Reimagined This IDC study provides the worldwide market shares for supply chain warehouse and inventory management applications. This market grew nicely in 2021, paced by accelerating investment in ... Read More
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