Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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Buyer Investments Continue for Customer Engagement Applications and Enterprise Applications, 2023
Buyer Investments Continue for Customer Engagement Applications and Enterprise Applications, 2023 This IDC Market Perspective provides data and guidance from the final year assessment of IDC's global Future Enterprise Resiliency and Spending Survey, Wave 11, December 2022. Spending is still occurrin ... Read More
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IDC PeerScape: Practices for Value Stream Management
IDC PeerScape: Practices for Value Stream Management This IDC PeerScape will expose the experiences and best practices of four early adopter IT leaders and innovators that are exploiting VSM as a key tool in their business improvement programs with the following best practice themes:Discover, define ... Read More
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Telcos in the Metaverse Era
Telcos in the Metaverse Era This IDC Market Perspective explores the many definitions of the metaverse with a deep dive on how the telco industry engages with the metaverse. The report also introduces the IDC Metaverse Value Chain Framework. From this, it analyzes the different activities and initia ... Read More
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European Supply Chain Management Applications Forecast, 2022–2026
European Supply Chain Management Applications Forecast, 2022–2026 This IDC Market Forecast analyzes and sizes Europe's supply chain management applications market for 2019-2021 and features a 2022-2026 forecast. IDC assesses Europe's supply chain management applications market by functional segment ... Read More
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A Review of Select Fintechs from the Temenos Community Forum 2022
A Review of Select Fintechs from the Temenos Community Forum 2022 This IDC Perspective provides an overview of selected companies participating in the Temenos Community Forum 2022 and portraited through interviews conducted by the author. At the time of the Temenos Community Forum 2022, they were al ... Read More
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Amazon Web Services to Be Water Positive by 2030
Amazon Web Services to Be Water Positive by 2030 This IDC Market Note covers AWS’ latest announcement regarding its intention to be water positive by 2030. It also provides insights on how the vendor is using its cloud facilities to be more sustainable. Please Note: Extended description available up ... Read More
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IDC PeerScape: Sustainable Insurance Part 2: — Practices to Decrease IT and Operational Footprint in Sustainable Insurance
IDC PeerScape: Sustainable Insurance Part 2: — Practices to Decrease IT and Operational Footprint in Sustainable Insurance Mutualizing and managing risks are at the heart of insurance — two concepts that are closely related to environmental, social, and governance (ESG) standards. This represents a ... Read More
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The Impact of Macroeconomic Conditions on European Enterprise Customer Experience Technology Decision Making
The Impact of Macroeconomic Conditions on European Enterprise Customer Experience Technology Decision Making This IDC Perspective discusses the increasing importance of professional services, especially customer success services, when enterprises seek to invest in CX technology. Cost is obviously an ... Read More
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Understanding Partner Challenges: Highlights from IDC's 4Q22 Partner Advisory Board Session
Understanding Partner Challenges: Highlights from IDC's 4Q22 Partner Advisory Board Session This IDC Market Perspective covers IDC's EMEA Partnering Ecosystems team's Partner Advisory Board (PAB) meeting that took place on November 2, 2022. The rationale behind creating the PAB, which meets on a qua ... Read More
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Rethinking Connectivity for a Connected, Smart, and Sustainable Campus to Improve Operational Agility and Student Experience
Rethinking Connectivity for a Connected, Smart, and Sustainable Campus to Improve Operational Agility and Student Experience This IDC Perspective highlights the importance of connectivity in improving user experience in a connected, smart, and sustainable campus. A connected campus has become a prio ... Read More
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Egypt ICT Market Forecast, 2021–2026
Egypt ICT Market Forecast, 2021–2026 This IDC Market Forecast provides an overview of the ICT market in Egypt and presents spending by technology segment and vertical market. It also covers ICT market dynamics, highlights, and opportunities and presents analyses of the telecommunications, hardware, ... Read More
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Salesforce Vendor Profile — How Salesforce Engages with Digital-Native Businesses and Accelerates Growth
Salesforce Vendor Profile — How Salesforce Engages with Digital-Native Businesses and Accelerates Growth This IDC Vendor Profile covers a vendor's digital-native, start-up, and scale-up engagement models from three different perspectives: its corporate venture arm, the partner perspective, and the c ... Read More
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IDC Buyer Case Study: The Role of IT in Doctolib's Success as a Digital-Native Business
IDC Buyer Case Study: The Role of IT in Doctolib's Success as a Digital-Native Business This IDC Perspective discusses how Doctolib, a European Health unicorn, has used IT to help grow its business. It discusses Doctolib's journey to growth, and how its IT strategy has evolved over that journey. It ... Read More
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Top Procurement Application Provider Priorities for 2023
Top Procurement Application Provider Priorities for 2023 This IDC Market Perspective highlights the top 10 focus areas for procurement application providers. Our discussions with both procurement application providers and buyers highlight those areas that resonate most prominently with both communit ... Read More
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Top Procurement Organization Priorities for 2023
Top Procurement Organization Priorities for 2023 This IDC Perspective highlights how procurement organizations can take several steps to improve operating efficiency to increase their value to their supported organizations. Leveraging the capabilities of their procurement applications and institutin ... Read More
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Remote Operations First in Latin America
Remote Operations First in Latin America While the COVID-19 pandemic has had a devastating impact on all Latin American companies and sectors, organizations have learned to think digitally. Presently, IT/OT professionals and leaders as well are aware that digitalization initiatives linked to operati ... Read More
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Headless Commerce: Simplified Headless Commerce
Headless Commerce: Simplified Headless Commerce This IDC Perspective discusses the importance of simplified headless commerce. The term headless is so overused in technology marketing that it has become cliche. To further understand the category, we need to differentiate between platforms that are c ... Read More
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Procurement Digital Transformation Road Map
Procurement Digital Transformation Road Map This IDC Perspective proposes a framework and tangible steps that an entity may take as it considers its digital transformation positioning and journey. Buying organizations are at different levels of maturity with their respective digital procurement prog ... Read More
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Telco OSS/BSS Strategies to Improve CX Beyond Digital-First Investments
Telco OSS/BSS Strategies to Improve CX Beyond Digital-First Investments This IDC Market Perspective covers OSS/BSS investments that telcos are making across 2022 and 2023 to improve their customer experience and drive better customer outcomes. It also highlights the storytelling required to make CSP ... Read More
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Canadian IT and Business Services Market Shares, 2021: Kick-Starting the Digital Business Era
Canadian IT and Business Services Market Shares, 2021: Kick-Starting the Digital Business Era This IDC study reviews the top IT service providers in Canada. Market share is derived from information collected from IT and business services providers, as well as additional IDC primary research and info ... Read More
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The Future of Intelligence: Feedback from IDC's Global CIO Advisory Board — October 2022 Edition
The Future of Intelligence: Feedback from IDC's Global CIO Advisory Board — October 2022 Edition This IDC Perspective summarizes the conversation shared by IDC's Global CIO Advisory Board members in October 2022. The topic was driven by IDC's future enterprise research and the discussion focused on ... Read More
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Connected Worker Platforms Augment Workers by Leveraging Data
Connected Worker Platforms Augment Workers by Leveraging Data This IDC Perspective provides an overview of how connected worker platforms can augment today's workforce. Real-time data access from IoT networks can help workers be more efficient, improving production and reducing downtime."The tribal ... Read More
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Service Providers' Guide to Success in EX-Led Work Transformation
Service Providers' Guide to Success in EX-Led Work Transformation This IDC Perspective assesses how service organizations accelerate and support organizational transformation of work and employee experiences (EX) to improve on key business performance metrics. EX transformation focuses on deploying ... Read More
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Workflow Optimization Improves Engagement and Productivity
Workflow Optimization Improves Engagement and Productivity This IDC Market Perspective assesses the benefits of workflow optimization toward improving productivity, business efficiency, and resulting revenue opportunities. The assessment looks at the direct and indirect value-add pathways of workflo ... Read More
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The State of Embedded Retail Brokerage Services
The State of Embedded Retail Brokerage Services This IDC Perspective provides a timely commentary on the state of embedded retail brokerage services against the backdrop of increasing adoption of embedded finance and banking-as-a-service solutions. The report reviews the manifestations of embedded b ... Read More
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