Category: CRM & Customer Service
Global CRM & Customer Service
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Chatbot Global Market Briefing 2022Including: On-Premise; Cloud
... is expected to grow from $4230.18 million in 2021 to $49953.28 million in 2031 at a CAGR of 28%. Chatbot Global Market Briefing 2022 provides strategists, marketers and senior management with the critical information they ... Read More
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Frost Radar™: Global Business Process Management Services, 2022
... contact center services, and digital solutions companies. Growth across the global BPM services market has accelerated competition and forced service providers to differentiate themselves. Service providers must continuously innovate and spend on next-generation technology research ... Read More
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Worldwide Customer Service Applications Software Market Shares, 2021: Salesforce Continues to Dominate
... "The customer service applications market continued its growth through 2021 with a resulting year-over-year growth rate of 17.0%," said Mary Wardley, VP, Customer Care and CRM at IDC. "Demonstrating the integral nature of customer service ... Read More
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Global Chatbot Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... over the forecast period 2022 - 2027. The chatbot market is witnessing growth due to increasing demand for messenger applications and the growing adoption of consumer analytics by various businesses globally. Vendors globally are making ... Read More
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Global Loyalty Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... CAGR of 16.88% during the forecast period (2022-2027). A loyalty management system is a marketing automation software used to develop, oversee, and evaluate the effectiveness of loyalty programs. Solutions for loyalty programs can be integrated ... Read More
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Global Customer Success Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... of cloud-based solutions accelerates automation and enhances client success prediction accuracy. As a result, numerous essential concerns such as data collecting and reporting, decision-making, and data optimization are addressed, providing enterprises and customer success managers ... Read More
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Chatbot Market Forecasts to 2028 – Global Analysis By Component (Solutions and Services), By Deployment (On-Premise and Cloud-based), By Type (AI Based and Rule Based), By Usage (Websites, Social Media, Mobile Applications and Contact Centers), By Organization Size (Small and Medium sized Enterprises (SMEs) and Large Enterprises), By Application (Personal Assistant, Branding Advertisement, Customer Services and Other End Users) and Geography
... By Organization Size (Small and Medium sized Enterprises (SMEs) and Large Enterprises), By Application (Personal Assistant, Branding Advertisement, Customer Services and Other End Users) and Geography According to Stratistics MRC, the Global Chatbot Market is ... Read More
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Call Center Outsourcing Market Forecasts to 2028 – Global Analysis by Type (Inbound Service and Outbound Service), Service Type (Video Support, Email Support, Social Media Support, Chat Support, Voice Support and Others Service Types), Enterprise Size (Large Enterprise and Small & Medium Enterprises (SMEs)) , End User and By Geography
... Size (Large Enterprise and Small & Medium Enterprises (SMEs)) , End User and By Geography According to Stratistics MRC, the Global Call Center Outsourcing Market is accounted for $98.13 billion in 2022 and is expected ... Read More
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Enterprise A2P SMS Market Forecasts to 2028 – Global Analysis By Deployment (On- Premises and Cloud), Traffic (Multi-country and National), Application (Promotional Campaigns, Pushed Content Services, Interactive Services, Customer Relationship Management (CRM) Services and Other Applications), End User and By Geography
... Applications), End User and By Geography According to Stratistics MRC, the Global Selective Laser Sintering Equipment Market is accounted for $0.73 billion in 2022 and is expected to reach $2.66 billion by 2028 growing at ... Read More
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Global Cloud-Based Contact Center Market 2022 - Industry Briefing
... the latest report by Gen Consulting Company. This industry report offers market estimates of the global market, followed by a detailed analysis of the component, deployment mode, organization size, end user, and region. The global ... Read More
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A2P SMS Market (Application: (Pushed Content Services, Customer Relationship Management (CRM) Services, Promotional Campaigns, Interactive Services, Others); End-user) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-2031
... Report TMR’s report on global A2P SMS market studies the past as well as the current growth trends and opportunities to gain valuable insights of the indicators of the market during the forecast period from ... Read More
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Convergent Billing Market Size, Share & Trends Analysis Report By Solution (Customer Relationship Management, Settlement & Payment Management, Voucher Management), By Service, By Deployment, By Region, And Segment Forecasts, 2022 - 2030
... Growth & Trends The global convergent billing market size is expected to reach USD 67.34 billion by 2030, growing at a CAGR of 21.6% from 2022 to 2030, according to a new report by Grand ... Read More
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Global Customer Relationship Management (CRM) Market 2022-2028
... CAGR of 11.2% by the end of 2028. The report provides in-depth analysis and insights regarding the current global market scenario, latest trends and drivers into global CRM market. It offers an exclusive insight into ... Read More
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Frontline Workers Training Market Share, Size, Trends, Industry Analysis Report, By Training Type (Scenario-based, Technical, Soft Skills, Fire & Safety, Call Center, Others); By Application; By User Type; By Solution; By Mode of Learning; By Region; Segm
... Region; Segment Forecast, 2022 - 2030 The global frontline workers training market size is expected to reach USD 62.93 billion by 2030, according to a new study by Polaris Market Research. The report “Frontline Workers ... Read More
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Worldwide Customer Intelligence and Analytics Applications Software Forecast, 2022–2026: AI and CDPs Drive Growth to $55.6 Billion in 2026
... period."Success in digital-first business strategies is driving increased investment in AI and advanced analytics embedded in software applications including customer data platforms that improve customer experience in marketing, customer service, contact centers, sales, digital commerce, ... Read More
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Worldwide Customer Communications Management Software Forecast, 2022–2026: Storms of Disruption Impact Growth in Shift to Interactive Experiences
... five-year forecast through 2026 by geographic region and deployment type. It includes continued adjustments of IT spend influenced by the pandemic, talent shortages, supply chain implications, and IT spend reductions on forecasts through 2026. This ... Read More
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Worldwide Customer Service Applications Software Forecast, 2022-2026
... customer care applications market as additional capabilities such artificial intelligence (AI) and associated technologies such as machine learning and intelligent robotic automation renovate and innovate the care environment," says Mary Wardley, program VP, Customer Care ... Read More
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2022 Outbound Telemarketing Services, Including Fax Broadcasting Services Global Market Size & Growth Report with Updated Forecasts
... 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell outbound telemarketing services, including fax broadcasting services combined with country and regional economic, firmographic, and ... Read More
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2022 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Forecasts
... through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell customer relations business process management services combined with country and regional economic, firmographic, and demographic data. ... Read More
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2022 Call Support Services Global Market Size & Growth Report with Updated Forecasts
... forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell call support services combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts using ... Read More
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2022 Inbound Telemarketing Services Global Market Size & Growth Report with Updated Forecasts
... forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell inbound telemarketing services combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts using ... Read More
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2022 Telemarketing and Call Support Services Global Market Size & Growth Report with Updated Forecasts
... 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell telemarketing and call support services combined with country and regional economic, firmographic, and demographic data. Our analysts ... Read More
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Worldwide Customer Communications Management Software Market Shares, 2021: Visibility to Customer Satisfaction Rebounds Growth
... large and small must invest in dynamic, real-time, and personalized communications with their customers," according to Marci Maddox, research vice president of IDC's Persuasive Content and Digital Experience Strategies program. "Increasingly, the relationship with customers ... Read More
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Business Analytics & Enterprise Software Global Market Briefing 2022: Ukraine-Russia War Impact
... accounting for 30.8%. In terms of per capita consumption, the market was $45.5 and in terms of global GDP, the market was 0.36%. Business Analytics & Enterprise Software was the largest segment within the information ... Read More
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Call Center Outsourcing Market (Type: Inbound Service, Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-2031
... Center Outsourcing Market – Scope of Report TMR’s report on the global call center outsourcing market studies the past as well as the current growth trends and opportunities to gain valuable insights of the indicators ... Read More
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