Category: CRM & Customer Service
Global CRM & Customer Service
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Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
... 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employees also received higher eNPS scores. Overall, there will be significant growth ... Read More
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Global OCC (Office Call Center) Headphone Market Growth 2023-2029
... center platforms; from Cisco to Avaya to Genesys Cloud. LPI (LP Information)' newest research report, the “OCC (Office Call Center) Headphone Industry Forecast” looks at past sales and reviews total world OCC (Office Call Center) ... Read More
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Cloud Services Market By Component (Solution, Services), By Type (Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), Others), By Deployment Model (Private Cloud, Public Cloud, Hybrid), By Enterprise Size (Large Enterprises, Small and Medium Enterprises), By Application (Asset Management, Customer Relationship Management (CRM), Enterprise Resource Management (ERP), Supply Chain Management (SCM), Project and Portfolio Management, Business Intelligence, Others), By Industry Vertical (BFSI, IT and Telecom, Government, Media and Entertainment, Healthcare, Manufacturing, Oil and Gas, Metals and Mining, Petrochemicals, Energy and Utilities, Pulp and Paper, Agriculture, Others): Global Opportunity Analysis and Industry Forecast, 2021-2031
... Size (Large Enterprises, Small and Medium Enterprises), By Application (Asset Management, Customer Relationship Management (CRM), Enterprise Resource Management (ERP), Supply Chain Management (SCM), Project and Portfolio Management, Business Intelligence, Others), By Industry Vertical (BFSI, IT ... Read More
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Global Contact Center Quality Assurance Software Market Growth (Status and Outlook) 2023-2029
... report, the “Contact Center Quality Assurance Software Industry Forecast” looks at past sales and reviews total world Contact Center Quality Assurance Software sales in 2022, providing a comprehensive analysis by region and market sector of ... Read More
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Global Contact Center Workforce Software Market Growth (Status and Outlook) 2023-2029
... Software sales in 2022, providing a comprehensive analysis by region and market sector of projected Contact Center Workforce Software sales for 2023 through 2029. With Contact Center Workforce Software sales broken down by region, market ... Read More
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Global Call Center Workforce Optimization Software Market Growth (Status and Outlook) 2023-2029
... Center Workforce Optimization Software sales in 2022, providing a comprehensive analysis by region and market sector of projected Call Center Workforce Optimization Software sales for 2023 through 2029. With Call Center Workforce Optimization Software sales ... Read More
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Global Call Center Workforce Management Software Market Growth (Status and Outlook) 2023-2029
... Center Workforce Management Software sales in 2022, providing a comprehensive analysis by region and market sector of projected Call Center Workforce Management Software sales for 2023 through 2029. With Call Center Workforce Management Software sales ... Read More
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Global Mobile Event Apps Market Growth (Status and Outlook) 2023-2029
... 2022, providing a comprehensive analysis by region and market sector of projected Mobile Event Apps sales for 2023 through 2029. With Mobile Event Apps sales broken down by region, market sector and sub-sector, this report ... Read More
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Global Customer Experience Management Market Size study, by Touch Point Type (Store/Branch, Call Center, social media, E-Mail, Mobile, Web Services, Others), By End-Use (Telecom & IT, Public Sector, Energy and Utilities, Retail, Manufacturing, Healthcare, BFSI) and Regional Forecasts 2022-2029
... and Regional Forecasts 2022-2029 Global Customer Experience Management Market is valued at approximately USD 9228.77 Million in 2021 and is anticipated to grow with a healthy growth rate of more than 15.4 % over the ... Read More
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Global Contact Center as a Service Market Growth (Status and Outlook) 2023-2029
... With CCaaS, connectivity to other cloud-based applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Functions and abilities that organizations consider when reviewing their ... Read More
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Global Contact Center Outsourcing Service Market Growth (Status and Outlook) 2023-2029
... your call center and customer service operations. LPI (LP Information)' newest research report, the “Contact Center Outsourcing Service Industry Forecast” looks at past sales and reviews total world Contact Center Outsourcing Service sales in 2022, ... Read More
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Global Contact Centers Speech Market Growth (Status and Outlook) 2023-2029
... call routing & queuing, and real-time decision making. LPI (LP Information)' newest research report, the “Contact Centers Speech Industry Forecast” looks at past sales and reviews total world Contact Centers Speech sales in 2022, providing ... Read More
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Customer Intelligence Platform Market by Component, Application (Customer Data Collection & Management, and Customer Segmentation & Targeting), Deployment Mode, Organization Size, Data Channel, Vertical and Region - Global Forecast to 2027
... market size to grow from USD 1.9 billion in 2022 to USD 7.0 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 29.7% during the forecast period. Several factors, such as the rising ... Read More
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Global Artificial Intelligence in Call Center Market Growth (Status and Outlook) 2023-2029
... Intelligence in Call Center sales in 2022, providing a comprehensive analysis by region and market sector of projected Artificial Intelligence in Call Center sales for 2023 through 2029. With Artificial Intelligence in Call Center sales ... Read More
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Global Intelligent Outbound Call Center Market Growth (Status and Outlook) 2023-2029
... an intelligent customer service bot for enterprise customers. Intelligent customer service bot product. The intelligent outbound bot can automatically initiate robotic outbound calls according to business scenarios, collect business results through human-robot voice dialogues, and ... Read More
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Global Businesses Cloud Contact Center Software Market Growth (Status and Outlook) 2023-2029
... communications channels (including phone calls and messaging), sophisticated call routing, agent management and analytics. LPI (LP Information)' newest research report, the “Businesses Cloud Contact Center Software Industry Forecast” looks at past sales and reviews total ... Read More
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Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By Technology (Machine Learning, Natural Language Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2023 - 2032
... Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, ... Read More
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Healthcare CRM Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... 28.8 Billion by 2028, exhibiting a growth rate (CAGR) of 12.71% during 2023-2028. Healthcare customer relationship management (HCRM) refers to a specialized software-based solution designed for medical institutions to manage customer-related processes. It is usually ... Read More
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Customer Journey Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... reach US$ 29.6 Billion by 2028, exhibiting a growth rate (CAGR) of 17.5% during 2023-2028. Customer journey analytics refers to the process of analyzing and tracking customer experience across every touchpoint in the customer journey. ... Read More
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Serverless Architecture Market Forecasts to 2028 – Global Analysis By Component (Monitoring, Analytics and Other Components), Deployment Model (Private Cloud, Public Cloud and Hybrid), Organization Size (SMEs and Large Enterprises), Software Type (Backend-as-a-service (BaaS), Function-as-a-service (FaaS) and Database), Application (Finance, Human resource information system and Other Applications), End User and Geography
... (FaaS) and Database), Application (Finance, Human resource information system and Other Applications), End User and Geography According to Stratistics MRC, the Global Serverless Architecture Market is accounted for $11.81 billion in 2022 and is expected ... Read More
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Speech-to-text API Market Forecasts to 2028 – Global Analysis By Component (Software and Service), By Deployment (On-Premises and Cloud), By Organization Size (Large Enterprises and Small & Medium-sized Enterprises (SMEs)), By Industry (Banking Finance Services and Insurances (BFSI), IT & Telecom and Other Industries), By Application (Contact Center and Customer Management, Content Transcription and Other Applications) and Geography
... and Insurances (BFSI), IT & Telecom and Other Industries), By Application (Contact Center and Customer Management, Content Transcription and Other Applications) and Geography According to Stratistics MRC, the Global Speech-to-text API Market is accounted for ... Read More
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Cloud-Based Contact Center Market Intelligence Report - Global Forecast 2023-2030
... during the forecast period. Market Statistics: The report provides market sizing and forecasts across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF; multiple currency support helps organization leaders to make better ... Read More
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Smart Advisors Market: Segmented: By Component (Software, Services), By Industry (Financial Services, Healthcare, Consumer Electronics, Retails, Travel & Hospitality, Government, Education, Others), By Application (Websites, social media, Mobile Platform, Contact Centers), And Region – Global Analysis of Market Size, Share & Trends For 2021–2022 And Forecasts To 2032
... Analysis of Market Size, Share & Trends For 2021–2022 And Forecasts To 2032 According to a recently published Fatpos Global study on "Smart Advisors Market," the market is segmented by material type, thickness, application, transparency, ... Read More
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Speech Analytics Market by Component (Solutions, Services), Business Function, Application (Customer Experience Management, Sentiment Analysis), Vertical (BFSI, Telecom, Healthcare and Life Sciences) and Region - Global Forecast to 2027
... to grow from USD 2.3 billion in 2022 to USD 5.1 billion by 2027, at a compound annual growth rate (CAGR) of 17.3% during the forecast period. The speech analytics market is expected to grow ... Read More
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Global Cloud-based CRM Software Market Growth (Status and Outlook) 2023-2029
... 2022, providing a comprehensive analysis by region and market sector of projected Cloud-based CRM Software sales for 2023 through 2029. With Cloud-based CRM Software sales broken down by region, market sector and sub-sector, this report ... Read More
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