Category: CRM & Customer Service
Global CRM & Customer Service
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Global Call Center AI Market 2023-2027
... forecast period. Our report on the call center ai market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers ... Read More
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Global Customer Engagement Solutions Market - 2023-2030
... by 2030, growing at a CAGR of 11.10% during the forecast period (2023-2030). Customer engagement is a process that brands can use to maximize their interaction with customers across numerous channels to create and strengthen ... Read More
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Global Customer Relationship Management Growth Opportunities, 2022
... goal for businesses is to capture and leverage the wealth of available customer data to have profitable, productive, value-rich, experience-enhancing, and loyalty-building interactions with their customers, and to apply it in their marketing and sales ... Read More
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Worldwide Subscription Management Applications Forecast, 2022–2026
... solutions to help them intelligently manage the customer life cycle at scale. IDC forecasts the global market for subscription management will grow at 17.3% to become a $4.6 billion market in 2026," said Mark Thomason, ... Read More
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Global BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and the ... Read More
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Customer Communications Management Global Market Report 2022: Ukraine-Russia War Impact
... information they need to assess the global customer communications management market. This report focuses on customer communications management market which is experiencing strong growth. The report gives a guide to the customer communications management market ... Read More
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2023 Answering Services Global Market Size & Growth Report with Updated Forecasts
... and 216 countries. Historical data is from 2011 through 2022, with forecasts for 2023 and the next 5 years. The historical data utilizes in-depth survey results from companies in the Answering Services industry combined with ... Read More
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2023 Answering Services and Contact Centers Global Market Size & Growth Report with Updated Forecasts
... across 4 global regions, 22 subregions, and 216 countries. Historical data is from 2011 through 2022, with forecasts for 2023 and the next 5 years. The historical data utilizes in-depth survey results from companies in ... Read More
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2023 Outsourced Contact Centers Global Market Size & Growth Report with Updated Forecasts
... 22 subregions, and 216 countries. Historical data is from 2011 through 2022, with forecasts for 2023 and the next 5 years. The historical data utilizes in-depth survey results from companies in the Outsourced Contact Centers ... Read More
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2023 Global Forecast for Customer Data Platform Market (2024-2029 Outlook)-High Tech & Emerging Markets Report
... countries. The global market is expected to increase from USD xx billion in 2024 to USD xx billion by 2029, at a CAGR of xx% from 2024 to 2029. Estimates on equipment or material sales ... Read More
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2023 Global Forecast for Call Center Ai Market (2024-2029 Outlook)-High Tech & Emerging Markets Report
... countries. The global market is expected to increase from USD xx billion in 2024 to USD xx billion by 2029, at a CAGR of xx% from 2024 to 2029. Estimates on equipment or material sales ... Read More
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2023 Global Forecast for Contact Center Software Market (2024-2029 Outlook)-High Tech & Emerging Markets Report
... countries. The global market is expected to increase from USD xx billion in 2024 to USD xx billion by 2029, at a CAGR of xx% from 2024 to 2029. Estimates on equipment or material sales ... Read More
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2023 Global Forecast for Contact Center As A Service (2024-2029 Outlook)-High Tech & Emerging Markets Report
... 50 countries. The global market is expected to increase from USD xx billion in 2024 to USD xx billion by 2029, at a CAGR of xx% from 2024 to 2029. Estimates on equipment or material ... Read More
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2023 Global Forecast for Customer Communications Management Market (2024-2029 Outlook)-High Tech & Emerging Markets Report
... countries. The global market is expected to increase from USD xx billion in 2024 to USD xx billion by 2029, at a CAGR of xx% from 2024 to 2029. Estimates on equipment or material sales ... Read More
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2023 Global Forecast for Contact Center Analytics (2024-2029 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2024 to USD xx billion by 2029, at a CAGR of xx% from 2024 to 2029. Estimates on equipment or material sales (product ... Read More
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Customer Data Platform Market by Component, Application (Customer Retention and Engagement and Personalized Recommendation), Deployment Mode, Organization Size, Vertical, Capability and Region - Global Forecast to 2027
... grow from USD 4.8 billion in 2022 to USD 19.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 32.4% during the forecast period. Services segment to have a higher CAGR during forecast ... Read More
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Global SaaS Customer Relationship Management (CRM) Market 2023-2027
... 13.43% during the forecast period. Our report on the SaaS customer relationship management (CRM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around ... Read More
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Business Process Outsourcing (BPO) Market Size, Share, Trends and Analysis by Region, Service (Customer Relationship Management, Finance and Accounting), Enterprise Size, Vertical (IT and Telecom, BFSI) and Segment Forecast, 2021-2026
... outsourcing market size was valued at US$316.43 billion in 2021 and is expected to grow at a compound annual growth rate (CAGR) of 5.0% during 2022-2026. The business process outsourcing market report provides an executive-level ... Read More
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Artificial Intelligence (AI) in BFSI Market Analysis And Forecast To 2031: By Technology (Machine Learning, Natural Language Processing (NLP), Computer Vision), By Component (Solution, Service), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), And Region
... Compliance & Security), By End-use (Bank, Insurance, Wealth Management), And Region The global Artificial Intelligence (AI) in BFSI Market was valued at 11.2 billion in 2021 and it is anticipated to grow up to USD ... Read More
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Worldwide Customer Experience Services Market Shares, 2020
... CX services vendors in what was already a highly competitive vendor landscape," said Sangeetika Srivastava, senior research analyst in IDC's Worldwide Services Group. "But this crisis also created new opportunities for vendors that helped the ... Read More
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Customer Journey Mapping Software Global Market Report 2022: Ukraine-Russia War Impact
... the critical information they need to assess the global customer journey mapping software market. This report focuses on customer journey mapping software market which is experiencing strong growth. The report gives a guide to the ... Read More
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Event Management Software Market - Global Industry Analysis (2019 - 2021), Growth Trends, and Market Forecast (2022 - 2029)
... the prospects of growth for event management software market. As suggested by a newly released report by Fairfield Market Research, global event management software market that recorded the revenue worth US$5.6 Bn in 2019 will ... Read More
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Customer Relationship Management Market Size & Share 2022 Outlook Report With COVID-19 Updated Analysis Forecast till 2030
... the market dynamics of the industry. It provides an in-depth analysis of the market segments which include types, applications, and competitor analysis. The global Customer Relationship Management market size is growing at a CAGR of ... Read More
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Customer Journey Analytics Market Growth Forecast Analysis Report 2030
... change the market dynamics of the industry. It provides an in-depth analysis of the market segments which include types, applications, and competitor analysis. The global Customer Journey Analytics market size is growing at a CAGR ... Read More
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Worldwide SMB Marketing Campaign Management Software Forecast, 2022–2026: Dawn of the Growth Segment
... of SMB organizations."Today, SMB organizations have complex and mature marketing needs. To be successful, providers must deliver powerful, enterprise-grade platforms in formats that are easy to deploy, integrate, and optimize," said Roger Beharry Lall, research ... Read More
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