Category: CRM & Customer Service
Global CRM & Customer Service
-
Worldwide Customer Communications Management Software Market Shares, 2021: Visibility to Customer Satisfaction Rebounds Growth
... large and small must invest in dynamic, real-time, and personalized communications with their customers," according to Marci Maddox, research vice president of IDC's Persuasive Content and Digital Experience Strategies program. "Increasingly, the relationship with customers ... Read More
-
Business Analytics & Enterprise Software Global Market Briefing 2022: Ukraine-Russia War Impact
... accounting for 30.8%. In terms of per capita consumption, the market was $45.5 and in terms of global GDP, the market was 0.36%. Business Analytics & Enterprise Software was the largest segment within the information ... Read More
-
Call Center Outsourcing Market (Type: Inbound Service, Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-2031
... Center Outsourcing Market – Scope of Report TMR’s report on the global call center outsourcing market studies the past as well as the current growth trends and opportunities to gain valuable insights of the indicators ... Read More
-
Global Contact Center as a Service (CCaaS) Market Size study, By Offering (Solutions, Services), By Organization Size (Large Enterprise, SME's), By End Use Industry (BFSI, IT and Telecommunications, Government, Media and Entertainment, Healthcare), and Regional Forecasts 2022-2028
... Forecasts 2022-2028 Global Contact Center as a Service (CCaaS) Market is valued approximately USD XX million in 2021 and is anticipated to grow with a healthy growth rate of more than XX % over the ... Read More
-
Worldwide Sales Force Productivity and Management Software Forecast, 2022–2026
... and inhibitors of the sales force productivity and management software market as well as a breakdown of public cloud and on-premises/other software deployment segments."While innovation in the sales tech space continues, IDC expects there will ... Read More
-
Global Machine Learning in Banking Market Size study, By Component (Solution, Service), by Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises (SMEs)), by Application (Credit Scoring, Risk Management Compliance and Security, Payments and Transactions, Customer Service), and Regional Forecasts 2022-2028
... Service), and Regional Forecasts 2022-2028 Global Machine Learning in Banking Market is valued approximately USD XX million in 2021 and is anticipated to grow with a healthy growth rate of more than XX % over ... Read More
-
Social Media Analytics Market Forecast to 2028 – COVID-19 Impact and Global Analysis – by Component [Solutions and Services (Professional Services and Managed Services)], Application (Customer Experience Management, Competitive Intelligence, Sales & Marketing Management, and Others), Deployment (Cloud and On-Premise), Organization Size (Large Enterprises and SMEs), and Vertical (BFSI, IT & Telecommunication, Media & Entertainment, Retail & e-Commerce, and Others)
... Others), Deployment (Cloud and On-Premise), Organization Size (Large Enterprises and SMEs), and Vertical (BFSI, IT & Telecommunication, Media & Entertainment, Retail & e-Commerce, and Others) The social media analytics market is projected to reach US$ ... Read More
-
Global Call Center AI Market - 2022-2029
... growing at a CAGR of 22.10% during the forecast period (2022-2029). The process of taking innovative ideas from conception to implementation is called call center AI. This system is the foundation of a company's innovation ... Read More
-
Global Intelligent Virtual Assistant (IVA) Based Banking Market Size study, By Product (Chatbots, Smart Speakers), By User Interface (Text-to-Text, Text-to-Speech, Automatic Speech Recognition), and Regional Forecasts 2022-2028
... is valued approximately USD XX million in 2021 and is anticipated to grow with a healthy growth rate of more than XX % over the forecast period 2022-2028. The Intelligent Virtual Assistant (IVA) Based Banking ... Read More
-
Contact Center Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027
... reach US$ 70.9 Billion by 2027, exhibiting a growth rate (CAGR) of 19.25% during 2022-2027. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect ... Read More
-
Customer Experience Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Service), Deployment Mode (On-Premise and Cloud-Based), Organization Size [Small and Medium Enterprises (SMEs) and Large Enterprises], Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT & Telecom, BFSI, Energy & Utilities, Government, Retail, Manufacturing, and Others)
... Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT & Telecom, BFSI, Energy & Utilities, Government, Retail, Manufacturing, and Others) The customer experience management market size is projected to grow from ... Read More
-
Virtual Assistance in Healthcare Market By Product (Smart Speakers, Chatbots), By User Interface (Automatic Speech Recognition, Text-based, Text-to-speech), By End User (Healthcare Providers, Patients, Healthcare Payers): Global Opportunity Analysis and Industry Forecast, 2021-2031
... virtual assistance in healthcare market was valued at $495.4 million in 2021, and is projected to reach $2,112.1 million by 2031, registering a CAGR of 15.6% from 2022 to 2031. Virtual assistant is a self-supporting ... Read More
-
Contact Center Analytics Market Share, Size, Trends, Industry Analysis Report, By Component (Solution, Services); By Deployment Model; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030
... expected to reach USD 5.81 billion by 2030, according to a new study by Polaris Market Research. The report “Contact Center Analytics Market Share, Size, Trends, Industry Analysis Report, By Component (Solution, Services); By Deployment ... Read More
-
Contact Center as a Service (CCaaS) Market By Offerings (Solutions, Services), By Organization Size (Large Enterprise, SME's), By End Use Verticals (BFSI, IT and Telecommunications, Government, Media and Entertainment, Healthcare, Others): Global Opportunity Analysis and Industry Forecast, 2021-2031
... Industry Forecast, 2021-2031 The global contact center as a service (CCaaS) market was valued at $4,263.0 million in 2021, and is projected to reach $19,775.7 million by 2031, registering a CAGR of 16.8% from 2022 ... Read More
-
Worldwide Conversational AI Tools and Technologies Market Shares, 2021: Conversational AI Hits the Mainstream
... the calendar year 2021."Following strong growth in 2020, the conversational artificial intelligence tools and technologies market saw even more significant and accelerated growth in 2021, growing 31.3% to $3.3 billion," says Hayley Sutherland, research manager, ... Read More
-
Worldwide Customer Data Platform Market Shares, 2021: Stellar CDP Growth Proves Value of Unified Data for CX
... market valued at $2.2 billion in 2021."The global transition to digital-first or digital-only brands requires unified customer data that can be used across the enterprise to deliver the high levels of customer experience expected by ... Read More
-
Worldwide Digital Commerce Applications Forecast, 2022–2026: Channels Evolve into Experiential Commerce Wonderland
... on B2B digital transformations, but this is only part of the story. Many of those same companies are incorporating B2C strategies into their transformation models to tap into the power of first-party data accessed via ... Read More
-
Worldwide Customer Data Platform Applications Software Forecast, 2022-2026: Market Continues Fast Pace to $5.7+ Billion by 2026
... experience is the top business driver for brands to transform into digital-first businesses, and this requires unified customer data for success, " said David Wallace, director, Customer Intelligence and Analytics research at IDC. "It's clear ... Read More
-
Worldwide Contact Center Applications Software Market Shares, 2021: Public Cloud Surges
... 2020 and 2021 were very much a story directed by the COVID-19 pandemic, in terms of the usage of cloud-based technologies," said Mary Wardley, program vice president, Customer Care and CRM at IDC. "2020 was ... Read More
-
Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-Premises), Organization Size ( Large and Small and Medium-Sized Enterprises), Industry and Region - Global Forecast to 2027
... market size is expected to grow from USD 35.2 billion in 2022 to USD 93.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 21.6% during the forecast period. The infusion of Artificial ... Read More
-
Growth Opportunities from Benchmarking Global Passenger Vehicle OEMs’ Customer Service Channels
... scope is global. The base year is 2021; global sales reflect 2019, 2020, and 2021. The study benchmarks the OEMs and their OES services in the following segments: Maintenance offerings; digital retail and omni-channel strategies; ... Read More
-
Global Business Process Management Services Growth Opportunities
... digitalization. In the past, organizations focused primarily on optimizing their front-office operations (customer facing functions including customer service and sales), while back-office processes (support functions including finance, accounting, and human resources) took a back seat. ... Read More
-
Cloud-Based Contact Center Market Intelligence Report - Global Forecast to 2027
... 17.83% during the forecast period. Market Statistics: The report provides market sizing and forecast across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions when ... Read More
-
Business Analytics & Enterprise Software Market Covering ERP Software; CRM Software; Other Software; BI Software; SCM Software; Global Summary 2022
... at a compound annual growth rate (CAGR) of 13.81%. The global business analytics & enterprise software market is expected to grow from $352.23in 2021 to $694.13in 2026 at a CAGR of 14.53 %. Business Analytics ... Read More
-
Worldwide Contact Center Applications Software Forecast, 2022–2026: The Transition Continues
... innovation stage. While it is one of the last applications segments to fully embrace cloud, the public and dedicated private cloud options for cloud deployment are creating an environment of cloud citizens," says Mary Wardley, ... Read More
Research Assistance
