Category: CRM & Customer Service
Global CRM & Customer Service
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Global Contact Center as a Service (CCaaS) Market Growth (Status and Outlook) 2023-2029
... 14330 million in 2029; it is expected to grow at a CAGR of 18.7% from 2023 to 2029. United States market for Contact Center as a Service (CCaaS) is estimated to increase from US$ million ... Read More
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Worldwide Contact Center Applications Software Market Shares, 2022: CCaaS Turns the Heat Up
... CCaaS, portion of the contact center market has officially become larger than the on premises/other for the first time," said Mary Wardley, program vice president, Customer Care and CRM at IDC. "While it took time ... Read More
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Gamification Market by Type (Structural, Content), Offering, Organization Size, Deployment Mode, Application (HRM, CRM, Customer Engagement), End-use Industry (BFSI, Retail & E-commerce, Education & Research) and Geography—Global Forecast to 2030
... an in-depth analysis of gamification market across five major geographies and emphasizes on the current market trends, market sizes, market shares, recent developments, and forecasts till 2030. The global gamification market is projected to reach ... Read More
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Worldwide Enterprise Performance Management Applications Market Shares, 2022: Navigating Uncertainty Through Data-Driven Planning, Scenario Evaluation, and Analysis
... for 2020–2022 and the corresponding shares and growth rates of the largest vendors worldwide. In 2022, the EPM applications market grew 8.7% to reach $6.3 billion. Public cloud deployments grew by 26.5%, while all other ... Read More
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Global Customer Experience Management Market 2023-2027
... customer experience management market provides a holistic analysis, market size, and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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Worldwide Sales Acceleration Software Market Shares, 2022: Growth Spurred by Demands for Efficiency and Productivity
... growth of the market and emerging trends and provides actionable advice for technology suppliers."The need for software that enables sellers to engage prospects effectively, particularly as buyers continue to show a preference for self-guided, 'seller-light ... Read More
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Worldwide Sales Readiness Software Forecast, 2023–2027: The Need for Efficient Sales Training and Enablement Continues to Drive Market Growth
... amount of functional overlap between the solutions that make up the sales readiness software market," says Michelle Morgan, research manager for Sales Force Productivity and Performance at IDC. "This convergence of features and functionality will ... Read More
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Worldwide Sales Acceleration Software Forecast, 2023–2027
... the total worldwide market and by geographic region broken out by deployment method. It includes commentary on market growth and the emerging trends and provides actionable advice for technology suppliers. Highlights of this document include: ... Read More
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Worldwide Marketing Campaign Management Software Forecast, 2023–2027
... research service. "Within a year, all martech solutions will feature prompt-based user interfaces and scripted use cases in addition to an explosion of personalized content. However, prompt-based buying behavior will also become common and that ... Read More
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Global Chatbot Market Size & Share Analysis - Growth Trends & Forecasts (2023 - 2028)
... of 30.29% over the forecast period 2022 - 2027. The chatbot market is witnessing growth due to increasing demand for messenger applications and the growing adoption of consumer analytics by various businesses globally. Vendors globally ... Read More
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Business Support Services Market Covering Telephone Call Centers; Collection Agencies; Credit Bureaus; Business Service Centers; Document Preparation Services; Global Summary 2023
... fourth largest segment within the commercial services market accounting for 12.1%. In terms of per capita consumption, the market was $80.1 and in terms of global GDP, the market was 0.58%. Business support services was ... Read More
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Cloud-based Contact Center Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... reach US$ 77.7 Billion by 2028, exhibiting a growth rate (CAGR) of 22.5% during 2023-2028. The increasing use of m-banking apps, rising adoption of cloud computing, and the integration of advanced technologies represent some of ... Read More
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Customer Relationship Management (CRM) Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... market to reach US$ 110.3 Billion by 2028, exhibiting a growth rate (CAGR) of 11.2% during 2023-2028. Customer relationship management, or CRM, refers to various solutions and software employed by organizations to manage the external ... Read More
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Global Recruitment Process Outsourcing (RPO) Market 2023-2030
... End-Use Industries (BFSI, Healthcare, Energy and Power, Manufacturing, IT & Telecom, Education, and Others) Forecast Period (2023-2030) The global RPO market is anticipated to grow at a considerable CAGR of 17.3% during the forecast period. ... Read More
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Worldwide Sales Readiness Software Market Shares, 2022: Organizations Prioritize Sales Preparedness
... emerging trends and provides actionable advice for technology suppliers."The sales readiness software market grew steadily at 24.6% in 2022," says Michelle Morgan, research manager for Sales Force Performance and Productivity at IDC. "Growth can be ... Read More
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Customer Relationship Management (CRM) Software: Global Markets
... report provides estimated market data for the forecast period 2022 through 2027. Revenue forecasts for this period are segmented based on component, deployment, organization size, application, end-use industry and region. The report also focuses on ... Read More
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Field Force Automation Market Outlook- Global Industry Size, Share, Trends, Growth Opportunities, Forecasts by Types, Applications, Countries, and Companies, 2023 to 2030
... outlook of Field Force Automation markets, including forecasts across types, applications, companies, and countries. The report provides market share of potential Field Force Automation market segments and growth opportunities. The report provides insights, industry analysis, ... Read More
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Global CRM in Healthcare Market 2023-2027
... CRM in healthcare market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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Natural Language Processing Market by Component, Organization Size, Application, Sector (IT & Telecommunications, BFSI, Retail & E-commerce and Healthcare & Life Sciences)—Global Forecast to 2030
... (IT & Telecommunications, BFSI, Retail & E-commerce and Healthcare & Life Sciences)—Global Forecast to 2030 The research report titled ‘Natural Language Processing Market by Component, Organization Size, Application, Sector (IT & Telecommunications, BFSI, Retail & ... Read More
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Global Emotion Analytics Market Research Report 2023(Status and Outlook)
... attitude, then can be used in CRM (Customer Relationship Management) area, such as to identify how a customer perceives a product, the presentation of a product or an interaction with a representative. The Global Emotion ... Read More
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Chatbot Market by Offering, Bot Communication (Text, Audio, & Video), Type, Business Function (Sales & Marketing, Contact Centers), Channel Integration, Vertical (Retail & eCommerce, Healthcare & Life Sciences) and Region - Global Forecast to 2028
... The market for chatbot market is estimated to grow from USD 5.4 billion in 2023 to USD 15.5 billion by 2028, at a CAGR of 23.3% during the forecast period. Increasing focus on customer engagement ... Read More
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Application Integration Market by Offering (Platforms and Services), Integration Type, Application (Customer Relationship Management, Enterprise Resource Planning), Vertical (BFSI, Retail & eCommerce, Automotive) and Region - Global Forecast to 2028
... of 20.0% during the forecast period. The rising need to improve time-to-market and boost ROI is driving the application integration market growth. Customer Relationship Management segment to account for larger market share during the forecast ... Read More
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Artificial Intelligence Platform: By deployment (Cloud and On-premises), By Application (Forecasts and prescriptive models, Chatbots, Speech recognition, Text recognition and Others), By End user (Automotive, IT & Telecommunication, Media and entertainment, Healthcare, Manufacturing and Others) And Region – Global Analysis of Market Size, Share & Trends For 2019–2020 And Forecasts To 2031
... And Region – Global Analysis of Market Size, Share & Trends For 2019–2020 And Forecasts To 2031 Artificial Intelligence Platform: By deployment (Cloud and On-premises), By Application (Forecasts and prescriptive models, Chatbots, Speech recognition, Text ... Read More
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Digital Transformation Market - Global Industry Analysis (2019 - 2022), Growth Trends, and Market Forecast (2023 - 2030)
... sophisticated ones. This has initiated a wave of breakthrough developments across the domain, leading to the incorporation of cutting-edge technologies such as big data, AI, and cloud computing. With such rampant advancements and acceptance of ... Read More
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Contact Center Digital Transformation in the Healthcare Industry: A Customer Perspective, Global, 2023 to 2024
... they buy. Patients invest in their health and set self-care management goals and play an active role in attaining health services. Improving a patient’s experience with digital solutions that give them more power is becoming ... Read More
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