Category: CRM & Customer Service
Global CRM & Customer Service
-
Global Call Center AI Market Size study, by Component (Solutions, Services ), by Mode of Channel ( Phone, Social Media, Chat, Email or Text, Website), By Application ( Workforce Optimization, Predictive Call Routing,Journey Orchestration , Agent Performance Management, Sentiment Analysis, Appointment Scheduling, Other Applications), By Deployment Mode (Cloud, On-premises), By Organization Size ( SMEs, Large Enterprises), by Verticals (BFSI, Media & entertainment, Retail & eCommerce, Healthcare & Life Sciences, Travel & Hospitality, IT & Telecom, Transportation & Logistics, Others) and Regional Forecasts 2022-2028
... Agent Performance Management, Sentiment Analysis, Appointment Scheduling, Other Applications), By Deployment Mode (Cloud, On-premises), By Organization Size ( SMEs, Large Enterprises), by Verticals (BFSI, Media & entertainment, Retail & eCommerce, Healthcare & Life Sciences, Travel ... Read More
-
Global Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Regional Outlook and Forecast, 2022 – 2028
... The Global Contact Center Analytics Market size is expected to reach $3.1 billion by 2028, rising at a market growth of 11.2% CAGR during the forecast period. The analysis of common contact center metrics to ... Read More
-
Customer Communications Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Service), Deployment (Cloud-Based and On Premise), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Industry (BFSI, IT and Telecom, Manufacturing, Retail, Energy & Utilities, Government, and Others)
... IT and Telecom, Manufacturing, Retail, Energy & Utilities, Government, and Others) The customer communications management market size is expected to grow from US$ 1,325.6 million in 2021 to US$ 2,752.4 million by 2028; The customer ... Read More
-
Global Customer Journey Analytics Software Market Size study, By Type (On-Premises, Cloud-based), By Application (Small and Medium Enterprises, Large Enterprises), and Regional Forecasts 2022-2028
... XX billion in 2021 and is anticipated to grow with a healthy growth rate of more than XX% over the forecast period 2022-2028. Customer journey analytics software is a variety of software that assists companies ... Read More
-
Global Cloud-based Contact Center Market 2022-2026
... forecast period. Our report on the cloud-based contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers ... Read More
-
Reframing the Digital-First Customer Journey: Key Takeaways from IDC's Global CIO Advisory Board — April 2022 Edition
... held in April 2022 and moderated by IDC, this IDC Market Perspective provides an overview of how the customer journey has evolved, what makes up the digital experience architecture, as well as the key success ... Read More
-
Salesforce CRM Document Generation Software Market
... global industry analysis for 2015-2021 and opportunity assessment for 2022-2032. The study offers a comprehensive assessment of the most important market dynamics. After conducting thorough research on the historical and current growth parameters, the growth ... Read More
-
Global Contact Center Software Market Forecast 2022-2030
... the emerging role of social media, and continuous transitions to cloud-based contact centers are expected to accelerate market growth. MARKET INSIGHTS Contact centers employ contact center software to rapidly manage client contacts through fax, email, ... Read More
-
Global Contact Center Analytics Market Size study, by By Component (Software, Services) by Deployment Model (On-Premises, On-Demand) by Organization Size (Large Enterprises, Small and Medium-Sized Enterprises) by Application (Automatic Call Distributor, Log Management, Risk and Compliance Management, Real-time Monitoring and Reporting, Workforce Optimization, Customer Experience Management, Others) by Industry (Healthcare and Life sciences, Banking, Financial Services and Insurance, Manufacturing, Retail and Consumer Goods, Telecom and IT, Energy and Utilities, Government and Defence, Travel and hospitality, Academia and Research, Other industries) and Regional Forecasts 2022-2028
... Compliance Management, Real-time Monitoring and Reporting, Workforce Optimization, Customer Experience Management, Others) by Industry (Healthcare and Life sciences, Banking, Financial Services and Insurance, Manufacturing, Retail and Consumer Goods, Telecom and IT, Energy and Utilities, Government ... Read More
-
2022 Global: Voice Analytics - Innovative Markets Forecast (2028) report
... 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression analysis in ... Read More
-
2022 Global: System Of Insight - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
-
2022 Global: Speech Analytics - Innovative Markets Forecast (2028) report
... 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression analysis in ... Read More
-
The 2023-2028 World Outlook for Healthcare Chatbots
... earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a ... Read More
-
The 2023-2028 World Outlook for Cloud CRM
... earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a ... Read More
-
The 2023-2028 World Outlook for Telecom CRM, E-Commerce, and Analytics
... the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow ... Read More
-
The 2023-2028 World Outlook for Field Force Automation
... potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly ... Read More
-
The 2023-2028 World Outlook for Customer Experience Monitoring
... potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly ... Read More
-
The 2023-2028 World Outlook for Customer Experience Management
... potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly ... Read More
-
The 2023-2028 World Outlook for Customer Master Data Management
... demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader ... Read More
-
The 2023-2028 World Outlook for Call Center Platforms
... potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly ... Read More
-
The 2023-2028 World Outlook for Customer Experience Management Media Monitoring Tools
... given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative ... Read More
-
The 2023-2028 World Outlook for Customer Loyalty Management
... potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly ... Read More
-
The 2023-2028 World Outlook for Contact Center Analytics
... potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly ... Read More
-
The 2023-2028 World Outlook for Chatbots for Small Enterprises
... demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader ... Read More
-
The 2023-2028 World Outlook for Healthcare CRM
... earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a ... Read More
Research Assistance
