Category: CRM & Customer Service
Global CRM & Customer Service
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Cloud-Based Contact Center Market Intelligence Report - Global Forecast to 2027
... 17.83% during the forecast period. Market Statistics: The report provides market sizing and forecast across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions when ... Read More
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Business Analytics & Enterprise Software Market Covering ERP Software; CRM Software; Other Software; BI Software; SCM Software; Global Summary 2022
... at a compound annual growth rate (CAGR) of 13.81%. The global business analytics & enterprise software market is expected to grow from $352.23in 2021 to $694.13in 2026 at a CAGR of 14.53 %. Business Analytics ... Read More
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Worldwide Contact Center Applications Software Forecast, 2022–2026: The Transition Continues
... innovation stage. While it is one of the last applications segments to fully embrace cloud, the public and dedicated private cloud options for cloud deployment are creating an environment of cloud citizens," says Mary Wardley, ... Read More
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Business Process as a service (BPaaS) Market Global Briefing 2022
... rate (CAGR) of 6.87%. Business Process as a service (BPaaS) Market Global Briefing 2022 provides strategists, marketers and senior management with the critical information they need to assess the global business process as a service ... Read More
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Global Cloud-Based Contact Center Market Size study, byComponent (Solutions and Services), by Deployment Mode (Public and Private Cloud), by Organization Size (SMEs, Large Enterprises), by Verticals(BFSI, Telecommunications,IT and Ites, Government and Public Sector, Retail and consumer goods, Manufacturing, Energy and utilities, media and entertainment, Healthcare and Life Sciences, Other Verticals) and Regional Forecasts 2022-2028
... consumer goods, Manufacturing, Energy and utilities, media and entertainment, Healthcare and Life Sciences, Other Verticals) and Regional Forecasts 2022-2028 Global Cloud-Based Contact Center Market is valued at approximately USD 13.5 billion in 2021 and is ... Read More
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Global Bot Services Market Size study, By Technology (Framework, Platform), By Deployment (Websites, Contact Center, Social Media, Mobile Applications), By Mode (Text, Audio, Video), By End-User (Banking, Financial Services, and Insurance (BFSI), Retail and E-commerce, Telecom, Healthcare, Others), and Regional Forecasts 2022-2028
... Telecom, Healthcare, Others), and Regional Forecasts 2022-2028 Global Bot Services Market is valued at approximately USD XX million in 2021 and is anticipated to grow with a healthy growth rate of more than XX% over ... Read More
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Customer Engagement Solutions Market by Component (Solution, Services), By Vertical (Automotive & Transportation, Consumer Goods & Retail, Healthcare & Life Sciences, Media & Entertainment, Telecommunication); By Development Mode; By Region; Segment Forecast, 2022 - 2030
... The global customer engagement solutions market size is expected to reach USD 43.91 billion by 2030, according to a new study by Polaris Market Research. The report Customer Engagement Solutions Market by Component (Solution, Services), ... Read More
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Call Center AI Market Share, Size, Trends, Industry Analysis Report By Component (Solution, Services); By Deployment Model; By Organization Size; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030
... market size is expected to reach USD 7.43 billion by 2030, according to a new study by Polaris Market Research. The report “Call Center AI Market Share, Size, Trends, Industry Analysis Report By Component (Solution, ... Read More
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Contact Center Analytics Market By Component (Solution, Services), By Deployment Model (On-premise, Cloud), By Industry Vertical (BFSI, Healthcare, Retail and E-Commerce, Government and Education, IT and Telecom, Travel and hospitality, Others): Global Opportunity Analysis and Industry Forecast, 2021-2031
... Industry Forecast, 2021-2031 Contact center analytics refers to the processes and tools that organizations use to gain business performance insights. Management is capable to track and improve various service metrics, including call times, employee performance, ... Read More
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Bot Services Market by Service Type (Platform & Framework), Mode of Channel (Social Media, Website), Interaction Type, Business Function (Sales & Marketing, IT, HR), Vertical (BFSI, Retail & eCommerce) and Region - Global Forecast to 2027
... 2027 The bot services market size to grow from USD 1.6 billion in 2022 to USD 6.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 33.2% during the forecast period. Various factors ... Read More
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2022 Global Forecast for Chatbots In Healthcare Market (2023-2028 Outlook)-High Tech & Emerging Markets Report
... countries. The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales ... Read More
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Cloud-Based Contact Center Market by Component (Solutions and Services), Deployment Mode (Public and Private Cloud), Organization Size, Industry (BFSI, Telecommunications, and Retail and Consumer Goods) and Region - Global Forecast to 2027
... contact center market size is to grow from USD 17.1 billion in 2022 to USD 54.6 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 26.1% during the forecast period. Cloud-based Contact Center ... Read More
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Global Office and Contact Center Headset Market Size study, byType (Office and Contact Center), By Connectivity Type (Wired and Wireless)and Regional Forecasts 2022-2028
... in 2021 and is anticipated to grow with a healthy growth rate of more than xx% over the forecast period 2022-2028. In call centres and offices, the use of headsets is expanding, which is boosting ... Read More
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Worldwide Marketing Campaign Management Software Market Shares, 2021: Midmarket Gets Big Money
... infrastructure is far ahead of the practice transformations it should enable," said Gerry Murray, research director of IDC's Marketing Automation Technology research service. "Brands are struggling to find new measures to describe their data relationships ... Read More
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2022 Data Management Services Global Market Size & Growth Report with COVID-19 Impact
... global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell data management services combined with ... Read More
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2022 Inbound Telemarketing Services Global Market Size & Growth Report with COVID-19 Impact
... regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell inbound telemarketing services combined with country ... Read More
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2022 Telemarketing and Call Support Services Global Market Size & Growth Report with COVID-19 Impact
... share across 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell telemarketing and ... Read More
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2022 Sales Promotion Services Global Market Size & Growth Report with COVID-19 Impact
... global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell sales promotion services combined with ... Read More
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2022 Sales Management and Development Consulting and Implementation Services Global Market Size & Growth Report with COVID-19 Impact
... covers market size, revenue, growth, and share across 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results ... Read More
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2022 Call Support Services Global Market Size & Growth Report with COVID-19 Impact
... regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell call support services combined with country ... Read More
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2022 Customer Relations Business Process Management Services Global Market Size & Growth Report with COVID-19 Impact
... growth, and share across 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell ... Read More
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Worldwide Customer Relationship Management Applications Software Market Shares, 2021: Salesforce Continues to Lead the Growth Across CRM Applications
... for 2021, valued at $64.96 billion."In 2021, many companies continued to pivot toward the more digital world that we now live in, including the procurement of technologies that would help them improve their level of ... Read More
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2022 Answering Services and Contact Centers Global Market Size & Growth Report with COVID-19 Impact
... across 4 global regions, 22 subregions, and 216 countries. Historical data is from 2010 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies in the Answering Services ... Read More
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2022 Outsourced Contact Centers Global Market Size & Growth Report with COVID-19 Impact
... 22 subregions, and 216 countries. Historical data is from 2010 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies in the Outsourced Contact Centers industry combined with ... Read More
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Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026
... for the purchase of everything from groceries to medicines to everything a person could need because of the COVID-19 pandemic," said Alan Webber, vice president for Customer Experience Management Strategies at IDC. "Though in-person interactions ... Read More
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