Category: CRM & Customer Service
Global CRM & Customer Service
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Hosted PBX Market by Offering (Solution and Services), Application (Unified Communication & Collaboration, Mobility, Contact Center), Vertical (BFSI, Retail & eCommerce, Manufacturing, Healthcare & Life Sciences) and Region - Global forecast to 2028
... PBX market is estimated at USD 11.5 billion in 2023 to USD 24.9 billion by 2028, at a Compound Annual Growth Rate (CAGR) of 16.8%. The evolution of Interactive Voice Response (IVR) systems, particularly the ... Read More
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Global Outbound Telemarketing Services Market 2023-2027
... projections indicate a 2%-4% increase within this category during the forecast period. This comprehensive intelligence report delves into global procurement strategies, offering valuable insights into pricing models, supplier selection criteria, and category management objectives. Unlocking ... Read More
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Call Center AI Global Market Report 2024
... Media And Entertainment; Travel And HospitalityCovering: Artificial Solutions International AB; IBM Corporation; Microsoft Corporation Inc.; Oracle Corporation;Amazon Web Services Inc. Call Center AI Global Market Report 2024 from The Business Research Company provides strategists, marketers ... Read More
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Cloud Based Contact Center Global Market Report 2024
... Private; Hybrid 4) By Application: Call Routing And Queuing; Data Integration And Recording; Chat Quality And Monitoring; Real-Time Decision Making; Workforce Optimization5) By End-User: Banking, Financial Services and Insurance (BFSI); IT And Telecom; Media And ... Read More
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Customer Journey Analytics Global Market Report 2024
... Application: Customer Segmentation and Targeting; Customer Behavioral Analysis; Customer Churn Analysis; Brand Management; Campaign Management; Product Management5) By Industry Vertical: BFSI; IT And Telecom; Healthcare; Retail And eCommerce; Government And Defense; Media And Entertainment; ManufacturingCovering: ... Read More
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Telephone Call Centers Global Market Briefing 2023
... growth rate (CAGR) of 2.02%. The global telephone call centers market is expected to grow from $145.09 billion in 2022 to $177.77 billion in 2032 at a CAGR of 2.05%. Telephone Call Centers Global Market ... Read More
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Retail Analytics Global Market Briefing 2023
... global retail analytics market is expected to grow from $5509.96 million in 2022 to $43810.3 million in 2032 at a CAGR of 23.04%. Retail Analytics Global Market Briefing 2023 provides strategists, marketers and senior management ... Read More
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Property Management Market by Offering (Solutions (Facility Management, CRM Software), Services), Ownership, Geographic Location, End User (Commercial, Industrial, Residential, Recreational Marinas), and Region - Global Forecast to 2028
... grow from USD 24.7 billion in 2023 to USD 36.4 billion by 2028, at a compound annual growth rate (CAGR) of 8.0% during the forecast period. The market is anticipated to grow due to the ... Read More
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In-Store Analytics Market By Component (Software, Services), By Deployment Mode (On-premise, Cloud), By Enterprise Size (Large Enterprise, Small and Medium-sized Enterprise), By Application (Customer Management, Marketing Management, Merchandising Analysis, Store Operations Management, Risk and Compliance Management, Others): Global Opportunity Analysis and Industry Forecast, 2023-2032
... Management, Others): Global Opportunity Analysis and Industry Forecast, 2023-2032 The In-store analytics market was valued for $2,914.73 million in 2022 and is estimated to reach $26,948.25 million by 2032, exhibiting a CAGR of 25.3% from ... Read More
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Cardiac Rhythm Management (CRM) Devices And Equipment Global Market Report 2024
... centers; Physicians ClinicsCovering: Abbott Laboratories; Medtronic plc; Biotronik SE & Co KG; Cardiac Science Corporation; Schiller AG Cardiac Rhythm Management (CRM) Devices And Equipment Global Market Report 2024 from The Business Research Company provides strategists, ... Read More
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CRM in Airlines Market Size, Share, Trends, Growth, Outlook, and Insights Report, 2023- Industry Forecasts by Type, Application, Segments, Countries, and Companies, 2021- 2030
... industry. In 2023, the market is poised to register positive year-on-year growth over 2022. Further, the CRM in Airlines market size maintains a super-linear growth trajectory, registering continuous expansion from 2023 to 2030. As we ... Read More
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Outbound Telemarketing Market Size, Share, Trends, Growth, Outlook, and Insights Report, 2023- Industry Forecasts by Type, Application, Segments, Countries, and Companies, 2018- 2030
... 2023, the market is poised to register positive year-on-year growth over 2022. Further, the Outbound Telemarketing market size maintains a super-linear growth trajectory, registering continuous expansion from 2023 to 2030. As we enter the late ... Read More
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Chatbot Market - Global Chatbot Industry Analysis, Size, Share, Growth, Trends, Regional Outlook, and Forecast 2023-2030 - (By Offering Coverage, By Type Coverage, By Medium Coverage, By Business Function Coverage, By Application Coverage, By Vertical Coverage, By Geographic Coverage and By Company)
... Coverage, By Geographic Coverage and By Company) The global chatbot market, valued at US$5 billion in 2022, is projected to reach US$27.06 billion by 2030, representing a robust CAGR of 23.5% from 2023 to 2030, ... Read More
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Worldwide Customer Relationship Management Applications Software Forecast, 2023-2027: Data in Action Through AI
... of customer outreach, sales, and engagement executed an extraordinary pivot, said Mary Wardley, vice president for Customer Service and Contact Center Applications at IDC. "The tsunami of generative AI has awakened all CRM practitioners to ... Read More
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Smart Process Application Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... reach US$ 79.7 Billion by 2028, exhibiting a growth rate (CAGR) of 11.8% during 2022-2028. The rapid digital transformation across the globe, increasing adoption of automation, growing demand for data-driven decision making, and widespread utilization ... Read More
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Chatbot Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... by 2028, exhibiting a growth rate (CAGR) of 24.6% during 2022-2028. The growing demand for enhanced customer service, increasing utilization of messaging platforms to provide efficient solutions to customers, and rising adoption of over-the-top (OTT) ... Read More
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Human Augmentation Market by Wearable (Wristwear, Bodywear, Footwear, Eyewear), AR (Head-mounted display), VR (Head-up display), Biometric (Fingerprint, Face, Iris), Exoskeleton (Powered, Passive), IVA (Chatbot), Functionality - Global Forecast to 2028
... is expected to be valued at USD 253.6 billion in 2023 and is projected to reach USD 545.1 billion by 2028; it is expected to grow at a CAGR of 16.5% from 2023 to 2028. ... Read More
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Process Mining Market by Offering (Software (Process Discovery Tools, Conformance Checking Tools), Services), Mining Algorithm (Deep Learning, Sequence Analysis), Data Source (ERP Systems, CRM Systems), Vertical and Region - Global Forecast to 2028
... mining market is projected to grow from USD 1.8 billion in 2023 to USD 12.1 billion by 2028, at a compound annual growth rate (CAGR) of 45.6% during the forecast period. The growth of the ... Read More
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Global CX Outsourcing Market: Analysis By Deployment Type (On Premise and Cloud), By Industry Vertical (Retail, BFSI, IT & Telecom, Healthcare, Government, Energy & Utilities and Other), By Region, Size and Trends with Impact of COVID-19 and Forecast up to 2028
... COVID-19 and Forecast up to 2028 The global CX outsourcing market was valued at US$98.57 billion in 2023, and is expected to be worth US$152.13 billion in 2028. CX outsourcing, also known as Customer Experience ... Read More
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Global Chatbot-Based Mobile Mental Health App Market Growth (Status and Outlook) 2023-2029
... 2022. With growing demand in downstream market, the Chatbot-Based Mobile Mental Health App is forecast to a readjusted size of US$ million by 2029 with a CAGR of % during review period. The research report ... Read More
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2023 Inbound Telemarketing Services Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The historical data utilizes ... Read More
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2023 Hotline and, or Crisis Intervention Services for Children, Youth, and Families Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... Youth, and Families Global Market Size & Growth Report covers market size, revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. ... Read More
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Global Mental Health Chatbots Market Growth (Status and Outlook) 2023-2029
... in downstream market, the Mental Health Chatbots is forecast to a readjusted size of US$ million by 2029 with a CAGR of % during review period. The research report highlights the growth potential of the ... Read More
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2023 Telemarketing and Call Support Services Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. ... Read More
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2023 Call Support Services Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The historical data utilizes ... Read More
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