Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
-
How Generative AI Is Set to Play a Leading Role in IT Operations
How Generative AI Is Set to Play a Leading Role in IT Operations This IDC Perspective offers insights into how generative AI plays an important role in IT operations (ITOps) management in Asia/Pacific. It also provides a brief overview of the significance of generative AI in ITOps and its role in IT ... Read More
-
Asia/Pacific Logistics and Transportation Management Applications Market Shares, 2022: Currency Fluctuation Hits Revenue, Supply Chain Appetite Rises
Asia/Pacific Logistics and Transportation Management Applications Market Shares, 2022: Currency Fluctuation Hits Revenue, Supply Chain Appetite Rises This IDC Market Share offers insights into the shares of logistics and transportation management applications in APJ. Despite the challenges, this mar ... Read More
-
Working with Services Providers to Apply Generative AI Within Existing Business Workflows
Working with Services Providers to Apply Generative AI Within Existing Business Workflows This IDC Perspective examines how organizations can apply generative AI (GenAI) within their existing business workflows with the support of services providers. The document draws upon IDC's thought leadership ... Read More
-
Türkiye IT Services Market Forecast, 2022–2027
Türkiye IT Services Market Forecast, 2022–2027 This IDC study gives an overview of the IT services industry in Türkiye in 2022 and forecasts IT services expenditure through 2027. It illustrates market size and distribution by foundation market and vertical market. The study also presents forecasts f ... Read More
-
IDC PlanScape: Developing an EDA Strategy for the Future of Industry Ecosystems
IDC PlanScape: Developing an EDA Strategy for the Future of Industry Ecosystems As part of the strategy, systems must be evaluated for their suitability toward EDA including processing capability, event emitting, and monitoring capabilities, as well as their ability to meet event standards. In addit ... Read More
-
10 Key Announcements from Dreamforce 2023
10 Key Announcements from Dreamforce 2023 This IDC Perspective summarizes the key announcements from the Salesforce Dreamforce 2023 event. These include the launch and availability of the Einstein 1 Platform, Einstein Copilot, and Einstein 1 Copilot Studio. It also includes major announcements with ... Read More
-
IDC PeerScape: Lessons Learned in Measuring Customer Experience
IDC PeerScape: Lessons Learned in Measuring Customer Experience This IDC PeerScape will describe how a digital leader measures customer experience value and how two other highly respected traditional businesses are adopting many of these customer-centric measurement best practices.There are three k ... Read More
-
Generative AI for B2B Customer Engagement in Manufacturing
Generative AI for B2B Customer Engagement in Manufacturing This IDC Perspective analyzes the key drivers, potential use cases, and challenges in the use of generative AI for B2B customer engagement in manufacturing organizations."B2B customer engagement in manufacturing is complex and goes beyond tr ... Read More
-
Generative AI for Healthcare Providers: Unlocking the Benefits While Setting the Guardrails
Generative AI for Healthcare Providers: Unlocking the Benefits While Setting the Guardrails This IDC Perspective serves as a guide to generative AI (GenAI) for healthcare providers and offers strategic insights into the technology, market-related trends, and actionable recommendations for technology ... Read More
-
Strategies for Navigating Optimized Benefits
Strategies for Navigating Optimized Benefits This IDC Perspective discusses strategies for navigating optimized benefits. Modeling capabilities for benefits are a key starting point for organizations to evaluate and drive the right resources to the right people at the right time. For employees, mode ... Read More
-
There Will Never Be Enough IT Skills: CIOs Must Innovate, Part 2 — Global
There Will Never Be Enough IT Skills: CIOs Must Innovate, Part 2 — Global This IDC Perspective discusses the need for CIOs to find and retain qualified IT professionals.According to Dr. Ron Babin, adjunct research advisor, IT Executive Programs (IEP) at IDC, "One in 10 new jobs will require digital ... Read More
-
Generative AI in Banking: Start by Solving for Simple
Generative AI in Banking: Start by Solving for Simple This IDC Perspective complements previous research into generative AI (GenAI) and looks at the technology in the context of the financial services industry and banking. Although the industry is in its early days for its use, many banks are alread ... Read More
-
Worldwide IT Operations Management Software Forecast, 2023–2027
Worldwide IT Operations Management Software Forecast, 2023–2027 This IDC study provides the market size and forecast for the ITOM software market for the years 2022 through 2027, including cuts by geographic region as well as deployment model. It also provides commentary on drivers and inhibitors to ... Read More
-
Worldwide Identity and Access Management Forecast, 2023–2027
Worldwide Identity and Access Management Forecast, 2023–2027 This IDC study provides a forecast for worldwide identity and access management market for 2023–2027."As IDC predicted, vendors are building broader platform offerings and attracting new user investments," said Jay Bretzmann, research vic ... Read More
-
The Deep Automation Imperative: Architect Your Enterprise as an Automated, Self-Optimizing Organism
The Deep Automation Imperative: Architect Your Enterprise as an Automated, Self-Optimizing Organism This IDC Perspective provides CIOs, senior IT and technology executives, and other enterprise executives an overview of the concept of deep automation, which involves taking enterprise automation to t ... Read More
-
The Top 9 Infrastructure and Operations Priorities for CIOs and CTOs, with Recommendations for Strategic 2024 Planning
The Top 9 Infrastructure and Operations Priorities for CIOs and CTOs, with Recommendations for Strategic 2024 Planning This IDC Perspective presents several key issues that have separated themselves in IDC's conversations between C-suite executives and infrastructure and operations (I&O) leaders ... Read More
-
How More Automation in IT Service Management Makes User Experience More Important than Ever
How More Automation in IT Service Management Makes User Experience More Important than Ever This IDC Market Perspective discusses how tech support leaders turn to automation and AI to support complex technology without staff increases. Tech support leaders report that automation and AI features in ... Read More
-
Implications of the xOps Survey for Virtualization Vendors
Implications of the xOps Survey for Virtualization Vendors This IDC Market Perspective highlights the implications of the xOps survey for virtualization vendors. As the population and skill set of IT operations shifts, virtual client computing and related technologies will have to adapt to a new gen ... Read More
-
Monopolies: Antitrust Laws Are Now Looking After the Employees
Monopolies: Antitrust Laws Are Now Looking After the Employees This IDC Perspective covers the topic of monopolies and the change in some of the antitrust laws recently enacted by the U.S. Congress. We address why CFOs should be aware of monopolies; how they are determined by the U.S. government, l ... Read More
-
Future of Digital Infrastructure: GenAI Growth and the Case for XaaS Adoption
Future of Digital Infrastructure: GenAI Growth and the Case for XaaS Adoption This IDC Perspective covers GenAI trends that are top of mind and discusses the current GenAI investments that will drive everything-as-a-service (XaaS) adoption in 2023 with recommendations for how XaaS can help alleviate ... Read More
-
IDC PlanScape: Managed Connectivity Services as an Enabler of Enterprise Connectedness
IDC PlanScape: Managed Connectivity Services as an Enabler of Enterprise Connectedness This IDC PlanScape provides business and technology leaders with a background on the role of managed connectivity services as part of the enterprise road map to becoming agile and connected. It looks at some of th ... Read More
-
Spend Orchestration Market Grows to Meet Buyers' Needs
Spend Orchestration Market Grows to Meet Buyers' Needs This IDC Market Perspective discusses the capabilities of spend orchestration and enterprise procurement applications. Spend orchestration is a growing segment of the procurement application space that acts to centralize purchase requests and fo ... Read More
-
The Impact of Geopolitics on Asia's Semiconductor Supply Chain: Trends and Strategies
The Impact of Geopolitics on Asia's Semiconductor Supply Chain: Trends and Strategies This IDC study analyzes the status and impact of geopolitics on the semiconductor market. In recent years, the world has faced unprecedented tensions, and geopolitics has become a key factor for the semiconductor i ... Read More
-
The Gig Economy: Tomorrow's Workforce
The Gig Economy: Tomorrow's Workforce This IDC Perspective discusses the rise of the gig economy: tomorrow's workforce. Advance in technology mixed with demand for flexibility has fueled the rapid growth of the gig economy. Although gig work enables workers to a work-life balance and freedom for tal ... Read More
-
Generative AI in IT Service Management: Guidance and New Developments in 3Q23
Generative AI in IT Service Management: Guidance and New Developments in 3Q23 This IDC Perspective discusses generative artificial intelligence (GenAI) guidance and specific announcements related to IT service management (ITSM). As organizations increasingly explore GenAI, IT operations is one of t ... Read More
Research Assistance
