Category: Telecommunications
Telecommunications market research reports by IDC
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Enterprise Adoption of Customer Success as a Business Strategy
Enterprise Adoption of Customer Success as a Business Strategy This IDC Perspective discusses the enterprise adoption of the customer success concept and how customer success is transforming into an enterprise business strategy."Enterprises are stepping up their investments in customer success manag ... Read More
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Chorus Half-Year Results: Keep Calm and Fibre on
Chorus Half-Year Results: Keep Calm and Fibre on This IDC Market Note looks at Chorus' announcement of its half-year results on February 20, 2023. The company focused on its "steady operational and financial results." "Chorus is taking some pleasing actions to pivot quickly when the need arises, and ... Read More
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Worldwide Telecommunications Services Forecast, 2023-2026: Consumer, Commercial, Wireline, and Mobile
Worldwide Telecommunications Services Forecast, 2023-2026: Consumer, Commercial, Wireline, and Mobile This IDC study provides a worldwide forecast for telecommunications services for 2023–2026. Service forecasts are segmented between commercial and consumer services and wireline and mobile. This doc ... Read More
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Use Cases for Satellite IoT for Aviation
Use Cases for Satellite IoT for Aviation This IDC Market Note explores the growing momentum behind satellite-based IoT networks and the use cases being enabled in the aviation sector. This document also explores the origins of the technologies being mooted, the standards organizations that are worki ... Read More
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The State of Video Surveillance Regulation: Staying Aware of the Impact of Regulation Is a Key to Market Success
The State of Video Surveillance Regulation: Staying Aware of the Impact of Regulation Is a Key to Market Success This IDC Market Perspective explores some of the recent developments in the regulatory space that will increasingly impact the video surveillance marketplace. Regulation of the use of vid ... Read More
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Telcos in the Metaverse Era
Telcos in the Metaverse Era This IDC Market Perspective explores the many definitions of the metaverse with a deep dive on how the telco industry engages with the metaverse. The report also introduces the IDC Metaverse Value Chain Framework. From this, it analyzes the different activities and initia ... Read More
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Telco OSS/BSS Strategies to Improve CX Beyond Digital-First Investments
Telco OSS/BSS Strategies to Improve CX Beyond Digital-First Investments This IDC Market Perspective covers OSS/BSS investments that telcos are making across 2022 and 2023 to improve their customer experience and drive better customer outcomes. It also highlights the storytelling required to make CSP ... Read More
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Qualcomm Technologies, Inc. and Siemens Collaborate on 5G Smart Buildings to Provide Horizontal Built-Environment Solutions
Qualcomm Technologies, Inc. and Siemens Collaborate on 5G Smart Buildings to Provide Horizontal Built-Environment Solutions This IDC Market Note discusses the recently announced partnership between Qualcomm Technologies, Inc. and Siemens to test and accelerate 5G-enabled building automation solution ... Read More
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South Africa Telecom Services Market Forecast, 2021–2026
South Africa Telecom Services Market Forecast, 2021–2026 This IDC Market Forecast examines the outlook for the South African telecommunications market for 2021–2026. It analyzes spending on consumer and enterprise fixed and mobile services (voice and data) and on Pay TV services. The study discusses ... Read More
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India Proposes Changes to Its Telecom Policy
India Proposes Changes to Its Telecom Policy This IDC Market Note discusses India's draft Telecommunication Bill 2022, which aims to update the extant regulatory framework to keep up with the technological advancements and address the challenges facing the sector. The reform is needed because the th ... Read More
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Conversational AI and the Future of IVR
Conversational AI and the Future of IVR This IDC Perspective examines the future of interactive voice response (IVR) given the growing interest in and adoption of conversational AI solutions for functions such as customer service, sales, and even help desk operations. The document also makes recomme ... Read More
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IDC PeerScape: UC&C Practices to Enable Hybrid Work
IDC PeerScape: UC&C Practices to Enable Hybrid Work This IDC PeerScape analyzes organizations' challenges and best practices in implementing UC&C tools for hybrid work."UC&C is no longer a second-string system that merely complements business operations; it has rather moved to the center as ... Read More
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MVNO 3Q22 Earnings Analysis: Boost Mobile Finally Joins the Cable MVNOs in Adding Subscribers
MVNO 3Q22 Earnings Analysis: Boost Mobile Finally Joins the Cable MVNOs in Adding Subscribers This IDC Market Note examines the 3Q22 earnings from the three U.S. cable companies that offer mobile virtual network operator (MVNO) services as well as DISH Network's Boost Mobile MVNO business that was r ... Read More
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Worldwide Telecom Network Functions Virtualization Software (VNF and NFVI) Forecast, 2022–2026
Worldwide Telecom Network Functions Virtualization Software (VNF and NFVI) Forecast, 2022–2026 This IDC study presents the worldwide market forecast for telecom network functions virtualization software (VNF and NFVI) for the 2021–2026 period."Adoption of cloud-native network functions (CNFs) are sl ... Read More
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Telstra Pivots to T25 Vision
Telstra Pivots to T25 Vision This IDC Market Note discusses Telstra's recently concluded Industry Analyst Day, which was an opportunity to hear about the status of Telstra's ambitious transformation plan, initially called T22. With reportedly around 80% of metrics for T22 already achieved, Telstra i ... Read More
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T-Mobile and SpaceX's Technology Alliance Announcement and What It Means for Satellite and Mobile Networks and Services
T-Mobile and SpaceX's Technology Alliance Announcement and What It Means for Satellite and Mobile Networks and Services This IDC Market Note discusses T-Mobile and SpaceX's technology alliance announcement to expand cell phone reach and resiliency in the United States, leveraging Starlink's constell ... Read More
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Canadian Communications Service Provider Capex Spending, 2021-2022: Strategic NGN Projects Key to Digital Transformation
Canadian Communications Service Provider Capex Spending, 2021-2022: Strategic NGN Projects Key to Digital Transformation This IDC Market Perspective updates IDC Canada's previous analysis of Canadian communications service providers' 2021 capital expenditure (capex) forecasts and provides 2022 esti ... Read More
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European Unified Communications and Collaboration Market Shares, 2021: Vendors Shaping 2021
European Unified Communications and Collaboration Market Shares, 2021: Vendors Shaping 2021 The IDC Market Share examines the European UC&C vendor landscape, with breakdowns for the various technologies and services that constitute this market, namely UC applications and IP telephony equipment, ... Read More
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Sharp: Innovation Driving Smart Office Solutions
Sharp: Innovation Driving Smart Office Solutions This IDC Vendor Profile provides an overview of Sharp Corporation and highlights its recent collaborative hardware and software solutions enhancements, including Synappx, to strengthen its smart workplace approach. Please Note: Extended description av ... Read More
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Orange Business Services' Analyst Days 2022
Orange Business Services' Analyst Days 2022 This IDC Market Perspective provides key takeaways from Orange Business Services' Analyst Days that took place on July 6 and 7, 2022. It gives IDC's views on connectivity, cloud computing and edge, mobility, mobile private network, IT, and systems integrat ... Read More
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Asia/Pacific Greater China 2020–2021 Carrier Capex Spending Analysis and 2022–2026 Forecast
Asia/Pacific Greater China 2020–2021 Carrier Capex Spending Analysis and 2022–2026 Forecast This IDC Market Forecast analyzes network equipment spending and total capex, including Asia/Pacific‘s nonequipment structures and facilities in both fixed line and mobile networks."At the end of 2021, with o ... Read More
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Japan Unified Communications and Collaborative Workspace Shares, 2021: From Hybrid Work to Omni-Work
Japan Unified Communications and Collaborative Workspace Shares, 2021: From Hybrid Work to Omni-Work This IDC study provides an analysis of the Japan unified communications (UC) and collaborative workspace market share based on vendor revenue performance in 2021. IDC classifies the market into four ... Read More
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U.S. First Responder Wireless Services Forecast, 2022–2026
U.S. First Responder Wireless Services Forecast, 2022–2026 This IDC study analyzes the outlook for the public safety segment of the U.S. mobile services market for the 2022–2026 period. The forecast focuses on connections to public safety–specific wireless plans including both voice and data connect ... Read More
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Worldwide Team Collaboration Application Market Shares, 2021: Connecting the Whole Enterprise
Worldwide Team Collaboration Application Market Shares, 2021: Connecting the Whole Enterprise This IDC study examines the vendor revenue performance in the team collaboration applications market for 2021.Team collaboration applications connect people, work, the assets of work, processes, often to cr ... Read More
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Saudi Arabia Telecom Services Trends, 2022
Saudi Arabia Telecom Services Trends, 2022 This study provides forecasts for spending on telecommunication services in Saudi Arabia. It looks at the current challenges, trends, and opportunities shaping the market and highlights factors that technology suppliers should consider going forward. This s ... Read More