Category: CRM & Customer Service
North America CRM & Customer Service
-
Outsourced Contact Centers - US Industry Market Research Report with Recession Risk Analysis & Forecasts
... report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ratios, balance ... Read More
-
Answering Services and Contact Centers - US Industry Market Research Report with Recession Risk Analysis & Forecasts
... Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ... Read More
-
Answering Services - US Industry Market Research Report with Recession Risk Analysis & Forecasts
... is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ratios, balance sheet ... Read More
-
Revenue Forecasts to (2031) and Analytics for the Document Preparation, Call Centers, Collection Agencies, Business Support Services (U.S.): Financial Benchmarks, Metrics, P&L, KPIs, NAIC 561400
... and forecasts that will save countless hours of research. Key Findings: Document Preparation, Call Centers, Collection Agencies, Business Support Services Industry (U.S.) to reach $1,695,539,091,817 by 2031. Document Preparation, Call Centers, Collection Agencies, Business Support ... Read More
-
Telemarketing & Call Centers in the US - Industry Market Research Report
... operate as physical locations, many of the services offered can be provided remotely. So as the pandemic forced other companies to shutter their doors, at least temporarily, call centers easily adjusted their operations to accommodate; ... Read More
-
Frost Radar™: Customer Experience Management Outsourcing in North America, 2025
... States or Canada, regardless of the fulfillment model. This includes onshore, nearshore, offshore, home-agent, automated, and technology-enabled fulfillment. CXM is a subset of the much broader business process outsourcing (BPO) industry. Usually, it is defined ... Read More
-
Open Source CRM Software Market, By Type (Operational CRM, Analytical CRM, Collaborative CRM, and Other types), By Deployment Mode (On-premises, Cloud-based, and Hybrid), By Organization Size (Large Enterprises and Small & Medium Enterprises), By End-user Industry (BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing, Government & Education, and Others), By Application (Marketing, Sales, Customer service and support, and Others), By Component (Software and Services), By Geography (North America, Europe, Asia Pacific, Latin America, Middle East and Africa)
... CRMs provide a cost-effective alternative for managing relationships and interactions with customers. Some key benefits of open source CRMs include low upfront costs, flexibility to customize features as per business needs, and avoiding vendor lock-ins. ... Read More
-
Office Administrative and Other Business Services in Mexico: ISIC 7499
... 7499 market at a national level. It provides the latest retail sales data, allowing you to identify the sectors driving growth. It identifies the leading companies, the leading brands and offers strategic analysis of key ... Read More
-
Contact Center Software
... at a CAGR of 19.9% over the analysis period 2024-2030. Contact Center Solutions, one of the segments analyzed in the report, is expected to record a 17.9% CAGR and reach US$117.1 Billion by the end ... Read More
-
Canada Loyalty Programs Market Intelligence and Future Growth Dynamics - 50+ KPIs on Loyalty Programs Trends by End-Use Sectors, Operational KPIs, Retail Product Dynamics, and Consumer Demographics - Q1 2025 Update
... of 16.4% during 2020-2024. The loyalty market in the country will continue to grow over the forecast period and is expected to record a CAGR of 12.3% during 2025-2029. Loyalty market in the country is ... Read More
-
Contact Center Analytics
... at a CAGR of 14.6% over the analysis period 2024-2030. Contact Center Analytics Solutions, one of the segments analyzed in the report, is expected to record a 13.4% CAGR and reach US$3.5 Billion by the ... Read More
-
Mexico Loyalty Programs Market Intelligence and Future Growth Dynamics - 50+ KPIs on Loyalty Programs Trends by End-Use Sectors, Operational KPIs, Retail Product Dynamics, and Consumer Demographics - Q1 2025 Update
... of 18.9% during 2020-2024. The loyalty market in the country will continue to grow over the forecast period and is expected to record a CAGR of 14.1% during 2025-2029. Loyalty market in the country is ... Read More
-
United States Loyalty Programs Market Intelligence and Future Growth Dynamics - 50+ KPIs on Loyalty Programs Trends by End-Use Sectors, Operational KPIs, Retail Product Dynamics, and Consumer Demographics - Q1 2025 Update
... CAGR of 17.5% during 2020-2024. The loyalty market in the country will continue to grow over the forecast period and is expected to record a CAGR of 13.2% during 2025-2029. Loyalty market in the country ... Read More
-
North America Conversational AI Market Forecast to 2031 – Regional Analysis – by Component (Platform and Service), Type (Chatbots and Intelligent Virtual Assistants), Deployment Type (On-Premise and Cloud), and Industry (Retail & E-commerce, Healthcare & Life Sciences, Travel & Hospitality, BFSI, IT & Telecom, Media & Entertainment, and Others)
... to 2031. Growing E-Commerce Sector Fuels North America Conversational AI Market Since the COVID-19 pandemic, there has been a surge in online shopping across the world. According to the International Air Transport Association (IATA), in ... Read More
-
Dealer Management System for Heavy Equipment Market Research Report By Functionality (Sales Management, Inventory Management, Service Management, Financial Management, Reporting and Analytics, Customer Relationship Management (CRM), Dealer Tracking, and Others}, By deployment model (clouds and on-premises), By industry deployment model (Construction Equipment, Mining Equipment, Demolition Equipment, Paving Equipment, Material Handling Equipment, Tire Manufacturing, Tire Sales and Service, and Others) and By Region (North America, Europe, Asia-Pacific, Middle East and Africa, South America) Industry Forecast Till 2032
... on-premises), By industry deployment model (Construction Equipment, Mining Equipment, Demolition Equipment, Paving Equipment, Material Handling Equipment, Tire Manufacturing, Tire Sales and Service, and Others) and By Region (North America, Europe, Asia-Pacific, Middle East and Africa, ... Read More
-
Office Administrative and Other Business Services in Canada: ISIC 7499
... shape of the Office Administrative and Other Business Services: ISIC 7499 market at a national level. It provides the latest retail sales data, allowing you to identify the sectors driving growth. It identifies the leading ... Read More
-
Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
... buoyant demand from the late 2010s and high private investment in computers and software. While revenue is expected to grow at a CAGR of 5.7% to $161.7 billion over the five years to 2023, growth ... Read More
-
Telephone Call Centers
... Conduent, Concentrix, FoundEver, and TeleTech (all based in the US), as well as Atento (Spain), Teleperformance (France), and Transcom Worldwide (Luxembourg). COMPETITIVE LANDSCAPE Demand is largely driven by consumer spending and business activity. The profitability ... Read More
-
Sales Promotion Services
... (all based in the US), as well as Aimia (based in Canada), Cimpress (Netherlands), and 4imprint (UK). COMPETITIVE LANDSCAPE Demand is driven by economic growth and by corporate profits. The profitability of individual companies depends ... Read More
-
2024 North America Healthcare Crm Market Forecast (2025-2030 Outlook)-Market Opportunities Report
... NAICS Healthcare industry. The market is expected to increase from USD xx billion in 2025 to USD xx billion by 2030, at a CAGR of xx% from 2025 to 2030. Estimates on product and service ... Read More
-
2024 United States Healthcare Crm Market Forecast (2025-2030 Outlook)-Market Opportunities Report
... NAICS Healthcare industry. The market is expected to increase from USD xx billion in 2025 to USD xx billion by 2030, at a CAGR of xx% from 2025 to 2030. Estimates on product and service ... Read More
-
Customer Experience Management in North America, Forecast to 2029
... This is mostly due to two factors: 1) the growing recognition of CX as a potent tool for competitive advantage, and 2) the increasing motivation for businesses to outsource their CX activities. This market is ... Read More
-
2025 U.S. Telephone Answering Service Industry-Industry & Market Report
... The report features 2025 current and 2026 forecast estimates on the size of the industry (sales, establishments, employment) nationally and for all 50 U.S. States and over 900 metro areas. Written analysis is included on ... Read More
-
2025 U.S. Telemarketing Services Industry-Industry & Market Report
... features 2025 current and 2026 forecast estimates on the size of the industry (sales, establishments, employment) nationally and for all 50 U.S. States and over 900 metro areas. Written analysis is included on detailed market ... Read More
-
Frost Radar™: North America Enterprise Cloud Contact Centers, 2024
... in a mature stage with a diverse set of suppliers; the enterprise market consists of a growing subset of suppliers. The Growth and Innovation leaders on the Frost Radar™ met key criteria, such as longevity ... Read More
Research Assistance
