Category: CRM & Customer Service
North America CRM & Customer Service
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United States Chatbots Market: Prospects, Trends Analysis, Market Size and Forecasts up to 2030
... macro indicators in the United States market. Also, factors that are driving and restraining the chatbots market are highlighted in the study. This is an in-depth business intelligence report based on qualitative and quantitative parameters ... Read More
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Mexico Conversational Commerce Market Intelligence and Future Growth Dynamics Databook – 75+ KPIs on Conversational Commerce Trends by End-Use Sectors, Operational KPIs, Product Offering, and Spend By Application - Q2 2023 Update
... conversational commerce industry in Mexico is expected to grow by 23.6% on annual basis to reach US$7.3 billion in 2023. The conversational commerce industry is expected to grow steadily over the forecast period, recording a ... Read More
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North America Customer Relationship Management Market Forecast 2023-2032
... prominent companies like Adobe, Oracle Corporation, and Microsoft Corporation drives growth prospects. MARKET INSIGHTS Canada and the United States are assessed for the North America customer relationship management market growth evaluation. Canada stands as a ... Read More
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Outsourced Contact Centers - 2023 U.S. Market Research Report with Updated COVID-19 & Potential Recession Forecasts
... the industry in the United States with over 100+ data sets covering 2014-2027. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, ... Read More
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Answering Services and Contact Centers - 2023 U.S. Market Research Report with Updated COVID-19 & Potential Recession Forecasts
... and in-depth assessments of the industry in the United States with over 100+ data sets covering 2014-2027. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry ... Read More
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North America Customer Care BPO Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing) and End User (BFSI, IT and Telecommunication, Retail and E-Commerce, Manufacturing, Healthcare and Pharmaceutical, Transport and Logistics, Media and Communication, Automotive, and Others)
... Manufacturing, Healthcare and Pharmaceutical, Transport and Logistics, Media and Communication, Automotive, and Others) The North America customer care BPO market is expected to grow from US$ 8,275.80 million in 2023 to US$ 12,003.48 million by ... Read More
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Answering Services - 2023 U.S. Market Research Report with Updated COVID-19 & Potential Recession Forecasts
... in the United States with over 100+ data sets covering 2014-2027. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of ... Read More
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Hospital Contact Center Solution Market - Global Size, Share, Trend Analysis, Opportunity and Forecast Report, 2019–2029, Segmented By Service (Professional Services, Managed Services); By Deployment Mode (On-premises, Cloud); By Enterprise Type (Small & Medium-Sized Enterprises (SMEs), Large Enterprises); By Application (Workforce Optimization, Customer Relationship Management, Interactive Voice Response, Others); By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa)
... (SMEs), Large Enterprises); By Application (Workforce Optimization, Customer Relationship Management, Interactive Voice Response, Others); By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa) Global Hospital Contact Center Solution Market Size More ... Read More
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U.S. Customer Relationship Management Market Size, Share & Trends Analysis Report By Solution, By Deployment (On-premise, Cloud), By Application, By End-use, And Segment Forecasts, 2023 - 2030
... The U.S. customer relationship management market size is expected to reach USD 51.53 billion by 2030, growing at a CAGR of 12.5% from 2023 to 2030, according to the recent reports of Grand View Research, ... Read More
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Canada Customer Relationship Management Market Size, Share & Trends Analysis Report By Deployment (On-premise, Cloud), By End-use, By Application, By Solution, And Segment Forecasts, 2023 - 2030
... The Canada customer relationship management market size is expected to reach USD 10.17 billion by 2030, growing at a CAGR of 14.7% from 2023 to 2030, according to the recent reports of Grand View Research, ... Read More
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Retail Contact Center Growth Opportunities in North America—2023
... foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the ... Read More
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Chatbot Market Size, Share & Trends, Analysis Report By Application (Customer Services, Branding & Advertising), By Type, By Vertical, By Region (North America, Europe, Asia Pacific, South America), And Segment Forecasts, 2023 - 2030
... Market Growth & Trends The global chatbot market size is expected to reach USD 27,297.2 million by 2030, registering a CAGR of 23.3% from 2023 to 2030, according to a new report by Grand View ... Read More
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North America (NAFTA) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights The North American Free Trade Agreement (NAFTA) is a trade agreement between ... Read More
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G8 Countries BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights The G8 countries contributed $159,306.1 million in 2021 to the global bpo services ... Read More
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United States (US) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... volume 2017-21, and forecast to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both ... Read More
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Mexico BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and ... Read More
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Canada BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that ... Read More
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North America BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under ... Read More
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U.S. Telemedicine Market Size By Service (Tele-consulting, Tele-monitoring, Tele-education/training), By Type (Telehospital {Integrated Delivery Network, Academic Medical Centers, Large Independent Hospitals, Medium Independent Hospitals, Small Hospitals}, Telehome), By Specialty (Cardiology, Gynecology, Neurology, Orthopedics, Dermatology, Mental Health, Critical Care, Neonatology), By Component (Hardware, Software, Services), By Delivery Mode (Web/Mobile {Telephonic, Visualized}, Call Centers), COVID-19 Impact Analysis, Application Potential, Price Trends, Competitive Market Share & Forecast, 2023 - 2032
... Health, Critical Care, Neonatology), By Component (Hardware, Software, Services), By Delivery Mode (Web/Mobile {Telephonic, Visualized}, Call Centers), COVID-19 Impact Analysis, Application Potential, Price Trends, Competitive Market Share & Forecast, 2023 - 2032 U.S. Telemedicine Market ... Read More
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Frost Radar™: North American Mobile Field Service Management Market, 2022
... workers on the front line, typically via a smartphone or tablet. Hard-dollar business impacts include faster time to first fix, fewer truck rolls, and more satisfied technicians. These apps also provide timely, valuable information and ... Read More
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Frost Radar™: Customer Experience Outsourcing Services in North America, 2022
... increasing acceptance of CX as a formidable competitive differentiation strategy and undeniable incentives for companies to outsource their CX operations. For the third year in a row, improving CX ranked as the number-one business goal ... Read More
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Frost Radar™: North American Enterprise Cloud Contact Center Market—2022
... 13.2% compound annual growth rate to reach $9.29 billion by 2026. The North American CCaaS market contributed $3.03 billion of that 2021 amount (representing 14.2% year-over-year growth) and is expected to reach $5.22 billion by ... Read More
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CRM System Providers in the US - Industry Market Research Report
... five years, many companies invested in software to improve their business processes and make them more efficient. High corporate profit and low interest rates encouraged capital investment by businesses, including items such as customer relationship ... Read More
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North America Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT and Telecom, BFSI, Energy and Utilities, Government, Retail, Manufacturing, and Others)
... and Large Enterprises), Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT and Telecom, BFSI, Energy and Utilities, Government, Retail, Manufacturing, and Others) The customer experience management market in ... Read More
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North America and Europe Chatbot Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... Businesses are constantly seeking opportunities to connect with customers and ensure positive communication. Conversational chatbots are becoming companies' priority with the increasing need to develop more prominent communication platforms. During the pandemic, many enterprises opted ... Read More
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