Category: CRM & Customer Service
Global CRM & Customer Service
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Finance Cloud Market Report by Type (Solution, Service), Deployment Model (Public Cloud, Private Cloud, Hybrid Cloud), Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises), Application (Wealth Management, Revenue Management, Account Management, Customer Relationship Management, Asset Management, and Others), and Region 2024-2032
... Management, and Others), and Region 2024-2032 The global finance cloud market size reached US$ 40.6 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 186.8 Billion by 2032, exhibiting a growth ... Read More
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Agent Performance Optimization (APO)
... reach US$9.1 Billion by 2030, growing at a CAGR of 13.4% over the analysis period 2023-2030. Cloud Based APO, one of the segments analyzed in the report, is expected to record a 14.4% CAGR and ... Read More
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Pharma And Biotech CRM Software Global Market Report 2024
... And Medium Enterprise (SMEs)4) By Industry: Pharmaceuticals; BiotechCovering: Oracle Corporation; Salesforce.com Inc.; IQVIA Holdings Inc.; Trueblue Inc.; Cirrius Solutions Inc. Pharma And Biotech CRM Software Global Market Report 2024 from The Business Research Company provides ... Read More
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Global Telcos Customer Loyalty Strategies 2024
... unveils critical trends and loyalty programs, providing a comprehensive assessment of their impact on reducing churn. Delving into the specifics, the report meticulously examines the role of emerging technologies like artificial intelligence (AI), in enhancing ... Read More
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Customer Engagement Solutions
... by 2030, growing at a CAGR of 11.9% over the analysis period 2023-2030. Customer Engagement Solutions, one of the segments analyzed in the report, is expected to record a 10.6% CAGR and reach US$31.7 Billion ... Read More
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Worldwide Customer Data Platform Applications Software Market Shares, 2023: The Essential Role of Customer Data in Generative Experiences
... (CDP) applications software market."In the new era of generative experiences, CMOs and CEOs should think of and invest in data infrastructure as foundational to brand strategy," said Gerry Murray, research director, Marketing and Sales Technology, ... Read More
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Worldwide Contact Center Applications Software Forecast, 2024–2028: $12.5 Billion in Revenue and Growing Strong
... to discuss use cases for GenAI without discussing the applicability within customer service and contact center," says Mary Wardley, program VP, Customer Service and Contact Center at IDC. "Copilots, summarization, and real-time transcription are just ... Read More
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Global Outsourced Call Centers (Outsourced Contact Centers) Market 2024 by Company, Regions, Type and Application, Forecast to 2030
... size was valued at USD million in 2023 and is forecast to a readjusted size of USD million by 2030 with a CAGR of % during review period. In today’s business parlance, outsourcing refers to ... Read More
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Worldwide Contact Center Applications Software Market Shares, 2023: It's a Cloud World
... the year that began the 'race to embrace' generative AI technology among suppliers. GenAI enhancements abound," said Mary Wardley, program vice president, Customer Service and Contact Center at IDC. "However, end-user organizations are following with ... Read More
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Global Cloud-Based Contact Centers Market 2024 by Company, Regions, Type and Application, Forecast to 2030
... million in 2023 and is forecast to a readjusted size of USD 45010 million by 2030 with a CAGR of 4.3% during review period. The Global Info Research report includes an overview of the development ... Read More
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2024 Global: Live Chat Software Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
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2024 Global: Intelligent Virtual Assistant Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
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2024 Global: Field Force Automation Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
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2024 Global: Healthcare Crm Market - Innovative Markets Forecast (2030) report
... 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 using regression ... Read More
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Event Management Software Market by Offering (Services, Software), Deployment Mode (Cloud, On-premises), Event Type (Virtual, In-Person), Organization Size, End User, and Geography - Global Industry Analysis, Opportunities and Forecast up to 2030
... Market Size The global event management software market size was valued at $15.43 billion in 2024 and is projected to reach $40.81 billion by 2030, growing at a CAGR of 17.6% during the forecast period. ... Read More
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Global Call Center Outsourcing Market 2024-2028
... call center outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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Global Chatbot Market 2024-2028
... holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest trends and ... Read More
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Global HubSpot Consulting Service Competitive Landscape Professional Research Report 2024
... and customer service platform. These consultants assist businesses in leveraging the full potential of HubSpot tools to optimize their inbound marketing strategies, automate workflows, and improve overall customer relationship management. HubSpot consultants may offer services ... Read More
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Global CRM Software for Forex Brokerages Competitive Landscape Professional Research Report 2024
... forex trading industry. Tailored to the unique needs of forex brokerages, this software enables efficient management of client information, trading history, and account details in a centralized database. It facilitates lead management, allowing brokerages to ... Read More
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Global CRM Cloud Competitive Landscape Professional Research Report 2024
... interactions, sales, marketing, and customer service activities in a centralized platform. The CRM system stores customer data, including contact information, purchase history, communication preferences, and other relevant details, allowing companies to gain a comprehensive understanding ... Read More
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Hotel & Hospitality Management Software Market by Product (Booking & Reservation Software, Customer Relationship Management Software, Event Management Software), Deployment (On-Cloud, On-Premises), Organization Size, End-User - Global Forecast 2024-2030
... Market size was estimated at USD 6.63 billion in 2023 and expected to reach USD 7.06 billion in 2024, at a CAGR 6.83% to reach USD 10.54 billion by 2030. Hotel & hospitality management software ... Read More
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AI Studio Market by Offering (Software (Type, User Interface, Deployment Mode) and Services), Application (Customer Service Automation, Automatic Content Generation, Sentiment Analysis), Data Modality, Vertical and Region - Global Forecast to 2029
... market is projected to grow from USD 6.4 billion in 2024 to USD 32.7 billion by 2029, at a compound annual growth rate (CAGR) of 38.4% during the forecast period. The market is anticipated to ... Read More
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Healthcare Marketing & Communications Market by Type (Multi-Channel, Omnichannel), Services (Customer Relationship Management (CRM), Digital Marketing Services, Healthcare Advertising & Public Relations), End-User - Global Forecast 2024-2030
... estimated at USD 49.08 billion in 2023 and expected to reach USD 52.64 billion in 2024, at a CAGR 7.38% to reach USD 80.80 billion by 2030. Healthcare marketing & communications encompass various strategies and ... Read More
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Artificial Intelligence (AI) Market by Component (Hardware, Software, and Services), Deployment (Cloud and On-Premise), Application (Virtual Assistants/Chatbots, Forecasts & Modeling, Text Analytics, Speech Analytics, Computer Vision, Predictive Maintenance, and Others), and End User Industry (BFSI, Government, Aerospace & Defense, Automotive, Healthcare IT & Telecom, Manufacturing, Education, Retail & E-commerce, Energy & Utilities, Media & Entertainment, and Others) – Global Opportunity Analysis and Industry Forecast, 2024–2030
... Government, Aerospace & Defense, Automotive, Healthcare IT & Telecom, Manufacturing, Education, Retail & E-commerce, Energy & Utilities, Media & Entertainment, and Others) – Global Opportunity Analysis and Industry Forecast, 2024–2030 Artificial Intelligence (AI) Market size ... Read More
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Customer Data Platform Market Size, Share, and Analysis, By Component (Platform and Services), By Application (Personalized Recommendations, Predictive Analysis, Marketing Data Segmentation, Customer Retention & Engagement, Security Management, and Others), By Vertical (BFSI, Retail & E-commerce, Media & Entertainment, Travel & Hospitality, Telecom & IT, and Others), By Capability (Open Access, Real-Time Analytics, Audience Management, and Identity Management), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) And Regional Forecast 2024-2034
... E-commerce, Media & Entertainment, Travel & Hospitality, Telecom & IT, and Others), By Capability (Open Access, Real-Time Analytics, Audience Management, and Identity Management), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) ... Read More
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