Category: CRM & Customer Service
Global CRM & Customer Service
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AI as a Service Market by Product Type (Chatbots, ML Framework, API, No Code/Low Code ML Tools), Service Type (Machine Learning as a Service, Natural Language Processing as a Service (Text to Speech), Generative AI as a Service) - Global Forecast to 2029
... as a Service) - Global Forecast to 2029 The AI as a service market is projected to grow from USD 14.00 billion in 2024 to USD 72.13 billion by 2029, at a compound annual growth ... Read More
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2024 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... size, revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 195 countries. Figures are from 2012 through 2023, with forecasts for 2024 and ... Read More
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Telecom Cloud Market Size and Forecast (2022 - 2031): Global and Regional Share, Trends, and Growth Opportunity Analysis by Type (Public Cloud, Private Cloud, and Hybrid Cloud), by Service (Communication as a Service (CaaS), Network as a Service (NaaS), Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)), by Application (Billing and Provisioning, Unified Communication, Customer Relationship Management (CRM), Operations Support Systems/Business Support Systems (OSS/BSS), and Others), and by End-User (Telecom Operators, Enterprises, and Others), and by Region (North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa)
... as a Service (NaaS), Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)), by Application (Billing and Provisioning, Unified Communication, Customer Relationship Management (CRM), Operations Support Systems/Business Support ... Read More
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Global IT Business Process Outsourcing (BPO) Market 2024-2028
... report on the it business process outsourcing (BPO) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an ... Read More
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2024 Broadband, Cable, Telephony, and Satellite Providers Global Market Size & Growth Report with Updated Recession Risk Forecasts
... growth, and regional share across 4 global regions, 22 subregions, and 195 countries. Historical data is from 2012 through 2023, with forecasts for 2024 and 2028. The historical data utilizes in-depth survey results from companies ... Read More
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2024 Answering Services and Contact Centers Global Market Size & Growth Report with Updated Recession Risk Forecasts
... regional share across 4 global regions, 22 subregions, and 195 countries. Historical data is from 2012 through 2023, with forecasts for 2024 and 2028. The historical data utilizes in-depth survey results from companies in the ... Read More
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2024 Outsourced Contact Centers Global Market Size & Growth Report with Updated Recession Risk Forecasts
... global regions, 22 subregions, and 195 countries. Historical data is from 2012 through 2023, with forecasts for 2024 and 2028. The historical data utilizes in-depth survey results from companies in the Outsourced Contact Centers industry ... Read More
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Global Contact Center Gamification Platform Market 2024 by Company, Regions, Type and Application, Forecast to 2030
... USD 479.5 million in 2023 and is forecast to a readjusted size of USD 849.7 million by 2030 with a CAGR of 8.5% during review period. Contact Center Gamification Platform is a software solution designed ... Read More
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Worldwide Digital Commerce Applications Market Shares, 2023: The Year Omni-Channel Commerce Came Roaring Back
... marked a definitive shift toward omni-channel strategies, with physical retail making a notable comeback," says Heather Hershey, research director, Worldwide Digital Commerce at IDC. "Consumers are searching for authentic experiences that can delight them in ... Read More
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Worldwide Customer Service Applications Software Forecast, 2024–2028: On Target to Achieve $33.8 Billion in 2028
... customer service applications market has entered into a steady state of growth being helped by the incorporation of AI capabilities. While this is good for suppliers, end-user organizations are working through the new associated costs ... Read More
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Global Customer Contact Agent Gamification Market 2024 by Company, Regions, Type and Application, Forecast to 2030
... USD 569 million in 2023 and is forecast to a readjusted size of USD 1067 million by 2030 with a CAGR of 9.4% during review period. Customer Contact Agent Gamification refers to the application of ... Read More
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Global Customer Information System Market 2024-2028
... information system market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market ... Read More
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6G Market by Enterprise Application (Holographic Communication, Tactile/Haptic Internet, Fully Automated Driving, Industry 5.0, Internet of Bio-Nano-Things, Deep-sea Sightseeing), Usage Scenario (FeMBB, ERLLC, umMTC, LDHMC, ELPC) - Global Forecast to 2035
... estimated at USD 3.96 billion in 2030 to USD 68.69 billion by 2035, at a Compound Annual Growth Rate (CAGR) of 76.9%. 6G has led to the demand for broadband, reliable connectivity for proper support ... Read More
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Growth Opportunities in Global Customer Relationship Management, 2024
... touchpoints, which they can achieve through customer relationship management (CRM) solutions. Businesses aim to capture and leverage the wealth of available customer data to have profitable, productive, value-rich, experience-enhancing, and loyalty-building interactions with their customers ... Read More
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Contact Center Global Market Insights 2024, Analysis and Forecast to 2029, by Market Participants, Regions, Technology, Application, Product Type
... CAGR from 2019 to 2023, and also forecasts its market size to the end of 2029 and its CAGR from 2024 to 2029. For geography segment, regional supply, demand, major players, price is presented from ... Read More
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Healthcare CRM Market: Global Market Size, Forecast, Insights, and Competitive Landscape
... report provides holistic understanding of the market along with market sizing, forecast, drivers, challenges, and competitive landscape. The report presents a clear picture of the global healthcare CRM market by segmenting the market based on ... Read More
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Global Contact Center Intelligence Industry Trends Analysis Report 2024, Forecast to 2032 (Broken Down by Type, End User, Regional Analysis, and Competitive Landscape)
... by conducting both qualitative and quantitative analysis of the market, sharing concrete numbers and thorough insights from different market segments. The quantitative analysis includes both historical and forecast data of various market segments, while the ... Read More
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Global Customer Engagement Solutions Market 2024-2028
... engagement solutions market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market ... Read More
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Worldwide Customer Service Applications Software Market Shares, 2023: A Market with Consistent Growth
... 2023. "The customer service applications market has settled into a stable rhythm. A growth of 14.6% is relatively high when the age of the market is considered reflecting the ongoing requirement for these applications and ... Read More
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Global Loyalty Programs Market Intelligence and Future Growth Dynamics Databook – 50+ KPIs on Loyalty Programs Trends by End-Use Sectors, Operational KPIs, Retail Product Dynamics, and Consumer Demographics - Q3 2024 Update
... global loyalty market is expected to grow by 11.1% on annual basis to reach US$150.9 billion in 2024. In value terms, global loyalty market has recorded a CAGR of 12.4% during 2019–2023.Global loyalty market will ... Read More
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Global Customer Relationship Management (CRM) in Healthcare Market 2024-2028
... period. The report on the customer relationship management (CRM) in healthcare market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The ... Read More
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Global Commercial Real Estate CRM Industry Trends Analysis Report 2024, Forecast to 2032 (Broken Down by Type, End User, Regional Analysis, and Competitive Landscape)
... comprehensive overview by conducting both qualitative and quantitative analysis of the market, sharing concrete numbers and thorough insights from different market segments. The quantitative analysis includes both historical and forecast data of various market segments, ... Read More
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Global live Chat Software Market 2024-2028
... live chat software market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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Global Contact Center Workforce Software Market Research Report 2024(Status and Outlook)
... center, such as agents, supervisors, and managers. The software provides various features and tools to streamline the workforce management process, such as forecasting, scheduling, time tracking, performance monitoring, coaching, and analytics. The software also enables ... Read More
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Cloud Services Brokerage Market By Service Type (Aggregation (Multi-Cloud, Data Integration, Automation & Orchestration), Intermediation (Security, Performance & Usage), Arbitrage (Marketplace, Service Catalog, Enablement)) - Global Forecast to 2029
... expected to grow from USD 11.4 billion in 2024 to USD 26.2 billion by 2029 at a Compound Annual Growth Rate (CAGR) of 18.0% during the forecast period. With technological advancement constantly introducing new cloud ... Read More
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