Category: CRM & Customer Service
Global CRM & Customer Service
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Global call Center Artificial Intelligence (AI) Market 2024-2028
... a CAGR of 27.17% during the forecast period. The report on the call center artificial intelligence (AI) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor ... Read More
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Global Customer Intelligence Platform Market Size study, by Enterprise Size (Large Enterprise, Small and Medium-sized Enterprise), by End User (BFSI, IT and Telecom, Retail and E-commerce, Healthcare, Media and Entertainment, Manufacturing, Travel and Tourism, Others), by Application (Customer Data Collection and Management, Customer Segmentation and Targeting, Customer Experience Management, Customer Behaviour Analytics, Omnichannel Marketing, Personalized Recommendation, Others), by Component (Platform, Services), by Deployment Mode (On-premise, Cloud), by Data Channel (Web and Email, Social Media, Mobile, Call Centers, In Store, Others) and Regional Forecasts 2022-2032
... by Application (Customer Data Collection and Management, Customer Segmentation and Targeting, Customer Experience Management, Customer Behaviour Analytics, Omnichannel Marketing, Personalized Recommendation, Others), by Component (Platform, Services), by Deployment Mode (On-premise, Cloud), by Data Channel (Web ... Read More
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Global CRM Software for Travel Agencies Market Growth (Status and Outlook) 2024-2030
... It helps travel agents keep track of customer preferences, booking history, and feedback, which is crucial for personalizing the booking process and improving overall customer satisfaction. The global CRM Software for Travel Agencies market size ... Read More
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Global Web Analytics Market 2024-2028
... market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the ... Read More
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Global A2P & P2A Messaging Market Size study, by Type (A2P, P2A), by Traffic (Multi-Country, National), by Messaging Platform (Cloud API Messaging Platform, Traditional & Managed Messaging Platform), by Industry (Aerospace & Defense, Automotive & Transportation, Banking, Financial Services & Insurance, Building, Construction & Real Estate, Consumer Goods & Retail, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, Information Technology, Manufacturing, Media & Entertainment, Telecommunication, Travel & Hospitality), by Application (Authentication Services, Customer Relationship Management Services, Inquiry & Search Related Services, Interactive Messages, Notifications & Alerts, Promotional & Marketing Services, Pushed Content Services, Voting & Entertainment) and Regional Forecasts 2022-2032
... Transportation, Banking, Financial Services & Insurance, Building, Construction & Real Estate, Consumer Goods & Retail, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, Information Technology, Manufacturing, Media & Entertainment, Telecommunication, Travel ... Read More
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Global Cloud Data Warehouse Market 2024-2028
... cloud data warehouse market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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Global Field Force Automation Market 2024-2028
... field force automation market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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Global Loyalty Management Market Analysis & Trends - Industry Forecast to 2030
... on our analysis the market is expected to grow at a CAGR of 19.3% from 2024 - 2030 timeframe. Some of the prominent trends that the market is witnessing include, rising investment in customer success ... Read More
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Natural Language Understanding (NLU) Market Size, Share, Growth Analysis, By Offering (Solutions, Services), Type, Application (Machine Translation, Chatbots & Virtual Assistants, Sentiment Analysis, Data Capture) - Global Industry Forecast to 2029
... understanding (NLU) market is valued at USD 19.2 billion in 2024 and is estimated to reach USD 62.9 billion in 2029, registering a CAGR of 26.8% during the forecast period. The evolution of consumer expectations ... Read More
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Customer Experience Monitoring
... by 2030, growing at a CAGR of 18.9% over the analysis period 2023-2030. Customer Experience Monitoring for PC Terminal, one of the segments analyzed in the report, is expected to record a 16.7% CAGR and ... Read More
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Call Centers
... at a CAGR of 6.0% over the analysis period 2023-2030. In-House Call Centers, one of the segments analyzed in the report, is expected to record a 5.9% CAGR and reach US$373.7 Billion by the end ... Read More
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Contact Center Analytics
... by 2030, growing at a CAGR of 14.6% over the analysis period 2023-2030. Contact Center Analytics Solutions, one of the segments analyzed in the report, is expected to record a 13.4% CAGR and reach US$3.2 ... Read More
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Sales Force Automation (SFA)
... reach US$12.8 Billion by 2030, growing at a CAGR of 5.5% over the analysis period 2023-2030. On-Premise Deployment, one of the segments analyzed in the report, is expected to record a 3.9% CAGR and reach ... Read More
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Loyalty Management
... at a CAGR of 8.4% over the analysis period 2023-2030. Customer Loyalty, one of the segments analyzed in the report, is expected to record a 8.1% CAGR and reach US$9.8 Billion by the end of ... Read More
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Artificial Intelligence (AI) in Call Centers
... the year 2023, is expected to reach US$9.0 Billion by 2030, growing at a CAGR of 23.5% over the analysis period 2023-2030. AI Compute Platforms, one of the segments analyzed in the report, is expected ... Read More
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Contact Center Software
... by 2030, growing at a CAGR of 19.9% over the analysis period 2023-2030. Contact Center Solutions, one of the segments analyzed in the report, is expected to record a 17.9% CAGR and reach US$117.1 Billion ... Read More
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Web Analytics
... at a CAGR of 15.7% over the analysis period 2023-2030. Web Analytics for Large Enterprises, one of the segments analyzed in the report, is expected to record a 15.0% CAGR and reach US$10.4 Billion by ... Read More
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Artificial Intelligence (AI) in BFSI Market Report by Offering (Software, Hardware, Services), Solution (Chatbots, Fraud Detection and Prevention, Anti-Money Laundering, Customer Relationship Management, Data Analytics and Prediction, and Others), End User (Banks, Insurance, Wealth Management), and Region 2024-2032
... and Region 2024-2032 The global artificial intelligence (AI) in BFSI market size reached US$ 19.5 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 224.5 Billion by 2032, exhibiting a growth ... Read More
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Finance Cloud Market Report by Type (Solution, Service), Deployment Model (Public Cloud, Private Cloud, Hybrid Cloud), Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises), Application (Wealth Management, Revenue Management, Account Management, Customer Relationship Management, Asset Management, and Others), and Region 2024-2032
... Management, and Others), and Region 2024-2032 The global finance cloud market size reached US$ 40.6 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 186.8 Billion by 2032, exhibiting a growth ... Read More
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Agent Performance Optimization (APO)
... reach US$9.1 Billion by 2030, growing at a CAGR of 13.4% over the analysis period 2023-2030. Cloud Based APO, one of the segments analyzed in the report, is expected to record a 14.4% CAGR and ... Read More
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Pharma And Biotech CRM Software Global Market Report 2024
... And Medium Enterprise (SMEs)4) By Industry: Pharmaceuticals; BiotechCovering: Oracle Corporation; Salesforce.com Inc.; IQVIA Holdings Inc.; Trueblue Inc.; Cirrius Solutions Inc. Pharma And Biotech CRM Software Global Market Report 2024 from The Business Research Company provides ... Read More
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Global Telcos Customer Loyalty Strategies 2024
... unveils critical trends and loyalty programs, providing a comprehensive assessment of their impact on reducing churn. Delving into the specifics, the report meticulously examines the role of emerging technologies like artificial intelligence (AI), in enhancing ... Read More
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Customer Engagement Solutions
... by 2030, growing at a CAGR of 11.9% over the analysis period 2023-2030. Customer Engagement Solutions, one of the segments analyzed in the report, is expected to record a 10.6% CAGR and reach US$31.7 Billion ... Read More
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Worldwide Customer Data Platform Applications Software Market Shares, 2023: The Essential Role of Customer Data in Generative Experiences
... (CDP) applications software market."In the new era of generative experiences, CMOs and CEOs should think of and invest in data infrastructure as foundational to brand strategy," said Gerry Murray, research director, Marketing and Sales Technology, ... Read More
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Worldwide Contact Center Applications Software Forecast, 2024–2028: $12.5 Billion in Revenue and Growing Strong
... to discuss use cases for GenAI without discussing the applicability within customer service and contact center," says Mary Wardley, program VP, Customer Service and Contact Center at IDC. "Copilots, summarization, and real-time transcription are just ... Read More
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